Updated to 4-stars: After submitting this review originally, Sean called me and took full…read moreresponsibility for the situation. They committed to improve the experience for other customers and gave me an appropriate discount for my time and inconvenience. I am grateful they are responsive and took this seriously. Thank you for your respect, Dr. Energy Saver! Previous 2-star Review: Unfortunately, this has been a very difficult experience for me to address standing water & drainage in my crawl space. I agreed to work with Dr. Energy Saver back in October, hoping to have the work done before the rains started. However, the work was just completed on December 31. The communication of the team was absolutely horrible - with each of the team members understanding that my project was at different points. I was told it was done multiple times - with the piping above-ground, and an alarm that was supposed to be installed still in the box. Brandon and his team finally got it figured out and did a great job communicating, but there was still confusion between the manager, Sean, and the office staff, who even threatened via phone to put a lean on my home, even though I had been calling and emailing them about the poor work and needing to get the installation completed. Grateful to Brandon for his work, and his respectfully addressing my concerns and caring about me as a customer. I would highly recommend him and his crew. However, the rest of the team really needs to get their communication and customer service addressed - it's very draining (pun intended) to have to manage and check the work you're paying someone else to complete.

Sean Becker came to my home to check my crawl space. He was professional and thorough. Sean took…read morevideos of what he saw under my home, shared them with me and took the time to explain what he saw. It is important to note that Sean did an extremely good job of explaining my options and he made no attempt to "oversell" me or to get me to make a decision. It was refreshing to deal with an ethical company that was more interested in providing information than in selling m something I did not need.

My wife and I are first-time home buyers-- an objectively stressful experience. We found what…read moreamounts to our dream home, got our offer accepted, and our realtor recommended Tabor NW (specifically Zach) to perform the inspection on the home. We weren't too worried as, through the showings, the home seemed to be very well maintained. Zach stopped by the home to perform the inspection and confirmed that the home was in great condition, but as with all homes, there were maintenance, repair, and installation recommendations. Going through the home buying process, we had more than our fair share of questions and clarifications, but Zach blew us away. The evening following the inspections, Zach sent us a thorough and detailed narrative of his findings. We expected to read over it, have no clue what half of it meant, and then have to have the inspector and our realtor disseminate all of it. We were ab-so-lutely wrong. Zach not only gave us recommendations on what we should have repaired, maintained, or installed, but he laid out where any issues were individually located (with photos and diagrams), whether or not repairs and maintenance should be done personally or by a professional, and best of all, it was all presented in simple, easy to understand terminology. We had no questions, no stresses, and full peace-of-mind following Zach's inspection. It is entirely clear why Tabor NW was recommended to perform our home inspection. Thank you, Zach!

Excellent experienced professional.... Reliable, explained in detailed description of repairs…read moreneeded. I would give a 5 star .... the appt would not allow me... Definitely 5 star

We are saving over $50/m using the battery daily with time of use billing. However tonight was the…read morefirst outage. There was a flicker, darkness, for a moment, then Light!!! Our neighbor generator was so so loud. Headache Our battery worked seamlessly. It switched back on when power was restored- and I didn't even know. And now it's recharging for tomorrow - where it will continue to save money every day. Especially paired with solar. Earthlight did an amazing job with installation and education. I still remember what they said about the battery and I'm impressed by how well the Franklin system works. Highly recommend this over a gas generator

Don't let the small number of reviews bother you...these guys are good. From phone and email…read moresupport to in person. Crews are efficient, knowledgeable, timelines are met, materials are quality. We went with Franklinwh brand of batteries to an existing solar array (they also do Tesla Powerwalls), and found the Franklinwh batteries have all sorts of bells and whistles and a great phone app. Our setup was unique...(2) 200 amp panels going to a total of 7 buildings spread over a couple of acres and when it came down to the finished product it works like it should. Being able to add a generator and EV charging won't be difficult as they took into consideration the possible add-ons as they did the 3 battery (aPower) install.

Great company to work with and great install. Saving money and no hassles. Very professional.read more

Update following the company's response:…read more I want to clarify one point raised in the owner's reply so readers understand the concern accurately. Yes, I mentioned that I would prefer the panels be placed on the rear of the home if possible. That was simply an aesthetic preference and not a design requirement. I relied on the company's expertise to determine whether that placement would still allow the system to reasonably meet the goals discussed during the sales process. I also want to be clear that the system functioning is not the issue. We appear to agree that the equipment is producing energy as designed. The production numbers themselves have never been what I questioned. The concern I raised relates to how the system size and expectations were presented during the sales process. When we explored going solar, the conversations centered around offsetting most or all of our electric bill, which was the primary reason we decided to move forward with a $20,000 installation. If it had been clearly communicated that the system was intended to be a smaller "starter system" that would only offset a portion of our electricity usage, we likely would have approached the decision differently or waited until we had a longer utility history available. Another important point is that no written proposal or modeling documentation outlining the assumed household usage or projected offset was ever provided prior to signing. Because those design assumptions were never shared with us in writing, it has been difficult to understand how the system size was determined relative to our expected energy needs. As a result, we are now paying a monthly solar loan while still carrying a meaningful electric bill, which is not the outcome we understood or expected when making this investment. At this point, I have shared my experience and clarified the concerns raised. I do not intend to continue a public back-and-forth discussion on this review. My purpose in posting this update is simply to provide context so other homeowners researching solar know to request clear written modeling and offset assumptions before making a significant investment.

Northwest Infrared was our Clean Energy contractor. They completed a detailed energy audit of our…read morehouse, prepared a plan for maximizing energy performance, brought multiple contractors and bids for each of the elements and coordinated all the work. Through Clean Energy of Oregon, they also gave us options for financing and made sure we qualified for--and received--every single available energy rebate and tax credit! Their work was flawless. Their workers kept our home clean while they labored in the crawl space, the attic and in our living spaces. And they were courteous and appreciative of our business. We can't recommend Northwest Infrared highly enough! check out their website, especially if you're thinking about upgrading the energy performance of your home through Clean Energy.

Recently we had work performed by NW Infrared, where they did an energy audit of our home and…read morecoordinated with several contractors for bids on the HVAC and hot water heater installation. Their workers kept our house clean, they worked fast and were always courteous and pleasant to have around. We would highly recommend NW Infrared to anyone looking to have their home be more energy efficient. Our house feels like a home now, very warm and cozy.

Buying your first home can be overwhelming, daunting, exciting and empowering all in one. Many…read moremixed emotions that happen in the entire process. The biggest part in buying a home, is getting answers to all of the unknowns. Is my roof leaking? Are there cracks in the foundation? Is my house going to fall apart in a year? Roland brought me peace of mind and turned all of these unknowns into solid answers and provided an action plan on how I can best care for my new (old 1948) home. I would definitely recommend this company to anyone who is seeking a home inspection. You will receive a thorough report, and communication with care.

From the owner: Using state of the art inspection software, concurrently with the respective app, allows me to…read moreprovide you with an accurate, detailed inspection report that is delivered to you within 24 hours of the completed inspection. At the conclusion of the inspection, I take the time to answer your questions and address any concerns you have.

there is no other company that can get even remotely close to the quality of employees of…read more heating and cooling provide. At 4 PM I noticed my AC was not turning on, the tech, Matt, was at my house within 30 minutes the general manager, Kyle Hoffer, made sure that our needs were met and the AC unit was repaired. we are VIP members and there is no doubt in my mind. That was the best decision ever! The money was worth it. The van was stocked with all the appropriate equipment! Absolutely recommend full heating and cooling.

I rarely write bad reviews, but holy smokes -- this company has been a total disaster…read more They installed the HVAC system for an ADU I built in 2025. During the installation, they drilled through a structural beam in a way that created an inspection problem and ultimately cost me **several thousand dollars in additional structural engineering work** to get the project approved. Now we're in the **very first summer this cooling system has actually been used**, and it has already broken. I contacted them expecting them to stand behind their work, and they are refusing to fix it. So, to recap: their installation created a costly structural problem during construction, and now the brand-new cooling system they installed has failed during its first season of use -- and they won't take responsibility for repairing it. I genuinely don't leave bad reviews often, but this has been an extraordinarily frustrating and expensive experience. I would absolutely not use this company again.

Terrence from Sunset Heating and Cooling did a great job adjusting my air filter. He was…read moreprofessional, helpful, and made sure everything was properly fitted. I really appreciate his attention to detail and excellent service. Highly recommended!

I signed up expecting technicians to help diagnose and fix issues around my home. Instead, every…read morevisit ended with recommendations and quotes for expensive repairs or replacements. No actual work was performed, so it felt like I paid for consultations instead of a service. When I called to ask about a refund or even a partial refund, I was told that because the technicians had already come out, there was nothing they could do. That was disappointing, especially since no work had been completed. I canceled all future visits after that. I told the sales representative that I didn't feel I received the value I expected and asked if a refund or partial refund was possible. My concerns were dismissed. If you're considering this company, make sure you understand exactly what you're paying for. Based on my experience, I paid for visits that resulted in estimates and sales pitches, not repairs.

Quick, reasonable, and knew his stuff. AC has froze up, but didn't just unfreeze it, serviced…read morewhole system.

The team did a great job. there was quite a a bit of upselling that went with the process but no…read morepushIness after I declined. He fixed the part that was broken, let me know the health of my system with all the metrics they use to test, and treated me well overall. I cannot verify if a different group would have been more affordable or not, but I didn't feel cheated either. I rate my experience from good to great.