Good afternoon. I am struggling to put my thoughts into words due to the devastating experience we…read morefaced during and after Sunshine's appointment last week. With a family member sick every moment is traumatic, and unfortunately, Tuesday's difficulties were compounded by the insensitive treatment we received. Upon arrival the vet Tech's comment caught us off guard. When my husband explained that our indoor cats were overdue for vaccinations this year, she responded by saying it was "illegal" offering vaccinations services on the spot. I clarified our intentions to vaccinate in the future but not that day, which unfortunately set a negative tone for the rest of the visit and left us feeling judged. During the visit, the vet told us Sunshine's pulse was racing and said it was unusual, recommending an x-ray and ultrasound to rule out heart issues. When I explained that my baby was clearly scared, she disagreed, saying it couldn't be solely nerves causing the rapid pulse. This is quite concerning especially since she made the diagnosis without using a stethoscope. During our call today she said she did have one in the back. When pressed further she said I had one in my palm that you did not see and did it in the examination room. Which one is it??? Before each trip to the back, I requested to accompany Sunshine to keep her calm, Considering the vet had already noted her rapid heartbeat earlier. Unfortunately, I was denied and she had to endure the blood draw and treatment alone without any comfort from her family which will forever weigh heavy on my heart. I believe the underlying issue stemmed from the vet's apparent frustration with us seeking a second opinion from a family member who's also a vet tech. When I mentioned this concern, the vet in question claimed I couldn't hear her while I was on the phone. Which doesn't make since three other people in the were actively listening to her. ( My mother, husband, and son ) My main concern is that when I followed up on Friday after noon which was three days later per your instruction, to report Sunshine hadn't eaten. I asked if we could PLEASE bring her in immediately for further assistance. However, despite explaining our financial situation - having paid you $500.00 three days prior and offering to set up payment plan. You refused to help. Advising me to find another vet that took payment options or to secure credit. Not once did you offer to look at her chart and advise on the medicine you mentioned or to call it in to assist my sweet fur baby. On Saturday October 4th at 11:32 pm, Sunshine Arnold was euthanized due to her suffering. After reaching out to an emergency clinic in St. Peters, they advised us to bring her in immediately for examination, without charging any fee, they showed compassion and care for Sunshine prioritizing her well being above all else. Their actions demonstrate the kind of empathy and understanding that any fur baby owner and their loved one deserves. I am working hard not to beat myself up.. but I can't help but wonder what could have been if I had taken my sweet baby to a different facility that cared more about the patient than money. Regards, Crystal Arnold Their response: Which is no response really. No answers. No accountability. Mrs. Arnold, At Cave Springs Pet Hospital, we are truly committed to providing excellent service and high-quality medical care. We are truly sorry for the loss of Sunshine-this outcome is heartbreaking, and not what anyone wanted. We have made multiple efforts to speak with you and find resolution, including conversations with both our Practice Manager and Medical Director. After reviewing those discussions and the phone calls, it appears that all reasonable options were offered, and unfortunately, we have not been able to reach a mutual understanding. As a result, we will be discontinuing our relationship. This is private property, and we will no longer be able to allow further visits or communication at the clinic. We sincerely wish you the best and extend our condolences again for your loss. Sincerely, The Management Team Blue River Petcare, Cave Springs Pet Hospital

All the vets here are incredibly nice and helpful. We have two poodle mixes, and have used their…read moreservices for four years. Our younger dog had some ongoing tummy problems, and our vet was really helpful as we worked through his issues (no pun intended!) Even with the pandemic, they still keep communication wide open. I also like the ability to schedule appointments online, but am never hesitant to call because their entire staff are so friendly.

The vets were kind enough to come and do a health screening for our dogs at Purina Farms .read more

Homestead Veterinary Hospital has been my go to veterinarian for years. Be it my performance horses…read moreor my retired, backyard lawn ornament ponies, I know my horses are in good hands with the Homestead team. Performance horses, gastroscope, floats, lameness evaluations, reproduction, general care and after hour emergencies- they do it all!

I bought my dog in to the office from East Alton, MO for…read moreear infection and running eyes. I used to live in STL and used this office many times. Last visit my dog was treated and the bill was $156 which seemed reasonable with one exception the dog didn't get well. I called and told them the dogs eyes were still running could you write a script for more eye drops. I was told to bring the dog back in because maybe the diagnosis wasn't completely right. Asked if the office call would be free. She was shocked. She said they started with the least medicine to see if it worked. I didn't take my dog over there to be a science project I took him there to get him well, they failed but I'm supposed pay them more money. Have found a new vet that's understands the concept of getting the dog well 1st time out.

Caring staff. They are thorough and kind. The remodeled office looks nice and smells better.read more

We had to put one of our dogs down. The staff was so friendly to us from the beginning…read more We were new clients as we just moved to the area. They called our old very to get records. So we didn't have to. We came in and they had a nice room for him with a couch, bed, chocolate kisses, so many treats and tissues. They walked us through the entire process and took good care of our baby so he wasn't scared. They let us stay with him as long as we wanted and the techs made us feel better that our baby was never alone even when we left. They mailed us a beautiful card and his paw prints. Forever a client.

This was such a wonderful experience for such a stressful time…read more Special thanks to Jessie and Dr. Callaway for seeing our dog Lola on such short notice. We were able to be seen and diagnosed within a brief period of time. I absolutely recommend coming here and being AAHA certified is definitely a plus for me. They truly care for everyone who walks through the door. Thank you!

love this veteran office and the amazing doctors and staff. we see dr. brunes and she is the best…read more we have used them for 18 years now & would never change. we have three dog now and at one time we had five or more as we bred. we did golden retrievers and she saw the puppies also. shirl

I bring my Husky Lab here and have been treated very well from front desk, vet techs and Dr…read moreSchwendemann. we will return

Although a trip to an emergency vet isn't ideal, the staff here is. Each person, in every…read moreinteraction - from front desk to vets - has been compassionate, caring and knowledgeable. My muted calico, Abby, named after Dr. Abigail Whiting, who quite literally saved her life more than seven years ago after she ate something that resulted in a dangerous obstruction, is here again today. I'm in during pre-dawn hours for recurring constipation that we just can't seem to completely get reined in. Dr. Symphony Nguy is taking care of my fuzzy little baby right now. She is incredibly passionate and patient, with a totally soothing voice and mannerisms. She's convinced Abby's issues are able to be resolved with a comprehensive, multi-pronged treatment plan! She offered several recommendations, spoke with me briefly about nutrition and offered immediate relief and hope for many more healthy, happy years with my feline companion. As well, this past weekend, we needed to bring in mom's 19-year-old "Good Kitty" to be euthanized. She told us she was ready to go to Kitty Heaven and in the moment, our regular vet was unavailable. It was all a bit of a blur, but suffice it to say, the staff was understanding and kind throughout. I highly recommend VSS and their team, especially Salem.

We had a very good experience with VSS Winghaven on 5-31-25. From my first call to the front desk…read moreto seeing the doctor. The gentleman at the front desk had such a calm phone voice. He was great to talk to and gave me the information I needed before we came. We were shown into a room right away. It did take awhile to see the doctor, but they checked in on us while we were waiting. It took less time than I imagined it would. We saw Dr. Whiting who explained what was happening to our dog. He had vestibular disease (vertigo). She didn't rush us and answered all of our questions. He was treated and sent home with meds. The entire office and rooms were very clean and taken care of. Everyone we came in contact with was very kind. Thank you for helping our little guy.

We took our Cockapoo, Oliver, for his first set of annual shots. He's a bit behind schedule because…read moreof his struggles with bacteria as a puppy. Now he's a whopping 36 pounds, quite big for a cockapoo. Healthy and happy, sweet as can be. Pandemic procedures: They now have numbered parking spots. Call when you arrive. A tech will come and get your animal. If you want to come in with your pet, you may. They ask that you wear masks, but it's not required. Their staff is all masked and gloved. We went in because we always learn from our vet. She has a lot of good tips about dog behavior, and that personal interaction is valuable to us. Dr. Brister was great with Oliver, coming down to his level to ease his initial anxiety with her. She was gentle and caring with him. He didn't even flinch when he got his two shots. Consistently good care is the reason we love this place. All the vets are skilled, knowledgeable, and caring. The support staff work well together and communicate well with the doctors. There are places closer to home, but it's worth going a bit farther knowing we're getting quality care every time we need it.

I've been pleased with their services during prior visits but was less pleased with care provided…read morein September. Both my boyfriend and I each brought in a cat. His cat had a possible upper respiratory infection and an oozing wound on shoulder. The wound had matted fur covering the would from the drainage. The vet did not even clip the hair to look at or clean the wound. She gave the cat an antibiotic shot and said maybe that would take care of both issues. The wound is no better, still matted and oozing. I suppose they would charge another $70 plus now to do what should have been done during that visit. The second cat received a bottle of eye drops that they charged $75 for, the drops are over the counter and I could have purchased them for $30 from Chewy! Will be looking around for a new vet.

Been coming to Gentle doctor for over 20 years that = 10 cats (overtime). We generally see Dr…read moreJulie and she is amazing. The entire front staff, receptionist and Vet techs are superb. They recently updated the entire vet center and it is very warm and welcoming. because of age we have had to put 6 cats down. The caring, compassion and kindness shown during these difficult times is remarkable. We truly feel every option was tried before we made our difficult decision. Our cats and our feelings were treated with respect and we were listened to. They now see our 4 new babies, (1 special needs). Love & Trust them!

Such an incredible vet practice! I've been coming here for over a decade. My dogs are everything,…read moreso top notch card for them is a priority and Gentle Doctor delivers. The staff is warm, caring, friendly and go the extra mile. The waiting area is large and they have a separate area for dogs and cats. They have a TV with a kids show on to keep them entertained. The place is ultra clean with no funky smells. They send reminders when my dogs are due for services, which is so helpful! When my dogs have had surgery on any serious problem, they call to follow up. When end of life care was needed it was delivered with the utmost compassion and respect. That is so important. Highly recommended!