Kind and caring staff that helped humanely euthanize a suffering bunny. I appreciate their…read morecompassion and care. They seemed to have empathy and wanted to make all animals feel loved even in their final moment's.

We had to bring our dog to the emergency vet, and the entire team was great. They were incredibly…read morethorough, making sure to check absolutely everything before sending us home with the proper medications. They even called us afterward to follow up and see how she was doing, which meant so much to us. We have taken multiple pets here over the years and have always been happy with the treatment received. We will absolutely continue to use them and would highly recommend them to anyone in need of veterinary care!

This place is warm and welcoming. Choose here…read more Initial exam fee is about $189. The moment we walking in the door, we were made welcome and walked back. The entire staff was warm and welcoming. Haley, made sure we had a warm welcome. Dr. Bugg was warm and welcoming, and even paused to ask if we had questions. They offered us snacks, beverages, they have a tea and coffee station. The bathroom is clean and nice. They were honest, nice, helpful, caring, kind, and compassionate.

Like most people, it's never a fun trip to the emergency vet, but the staff at VEG made it as easy…read moreand painless as possible. I had to take my dog in since he was very lethargic and shaking, and the nurses and vets asked me a lot of questions and were very patient and kind to my dog. They got me an answer quickly and were upfront with the charges before they moved forward with anything so there were no surprise costs. I hope to not have to go to an emergency vet, but if I do, I will definitely be coming back here!

They killed my dog! We went in for my dog not acting right, told me the results which should have…read morebeen an overnight stay with fluids and antibiotics, they sent him home, next morning dead! Avoid this place! Make the drive to Hawthorne or Veg in Brentwood! Unless you hate your pet, this place should not be in business at all!

I wasn't going to post this but a year later I'm still so upset with our service we got here. I'm…read morealso only telling my story for others to be aware of this place. My dog was hit by a car last year at this time. 2 am we rushed her to Collinsville and they took X-rays and said she had a dislocated hip and that the right side of her was paralyzed (because she wouldn't put weight on her right foot and she couldn't stand on her left without crying out in pain . They had told us she wouldn't have any quality of life unless we did tons of said surgeries they also wanted us to let them give her fluids and overnight care but when we told them we couldn't afford more than 1500 . She came back with the xray and told me that She would need her right leg amputated and surgery to her dislocated hip because she wouldn't make a "false" joint normally because she would only have one leg. We had already spent 1k that night they wanted to put her down but it was going to be $300-500 because she is a Great Pyrenees Anatolian Shepard and we would have to still transport her body back with us . I cried endlessly and asked the vet if she was positive she said she was. We told them we would take her home and spend her last day with her and take her to our local vet that Monday. They did give us some pain medicine after I continuous asked for more than just gabapentin they finally gave her something stronger. Then I asked for them to email me all of her xrays. Monday we took her to our vet after spending two days with her thinking it was our last moments. Took her to our vet he immediately looked at her said because her tail was moving she was not paralyzed and then looked at the xray that Collinsville took and she in fact had a right pelvic fracture that's why she wouldn't put weight on her leg NOT that she was unable to. He had said with her being 2 years old she had a lot of life left in her and that dogs heal amazingly and he was right ! She healed perfectly and runs around like she always did before . Idk how many times we thank god that we listened to our gut and took her home. It scares me how many times they do that to others to get $$. We would have might of put her down if it was $100 ya know? And no this wasn't just an easy mistake it was very clear it was broken and the vet was a SEASONED VET with years of experience. It makes me sick to think people are having to put their pets down if they don't have the $$ to do their treatment. GET A SECOND OPINION!!

Sadly, my experience at VSS was filled with tears and heartbreak but the staff and their vets are…read morethe best, most compassionate people I have ever dealt with. Our 12-year-old corgi, Miss Marley, all of a sudden started nonstop vomiting and would not eat. We took her to her normal vet, they ran some blood tests, x-rays, and got some fluids in her but she did not improve. That was when we were recommended to come here. She stayed the night, got more fluids and other meds and they did more imaging. They couldn't quite figure out what was truly wrong with her without aspirating her liver but we said no since the vet was worried about her not clotting. He suspected she had lymphoma but could not confirm. We proceeded with the best course of action he recommended but sadly, she did not improve. She stayed at VSS for 2 nights and 3 days and we visited her every day. Sadly, on the last day she did not seem herself and still would not eat and we had to make the difficult decision to let her go. It was so heartbreaking but the staff allowed us as much time as we wanted to say goodbye and to be with her one last time. They took care of everything while we were in the privacy of one of the rooms so we only had to leave the building after. I am very grateful to the 2 vets (Doctors Sutton and Sherman) and the many wonderful staff who took great care of our girl and were so respectful to us during her end of life stage. It was so sudden and I still struggle while I write this review. If you need a specialist for your fur babies, one with caring professionals, this place is one of the best.

My dog had a mass in her stomach. I took her to her primary care vet and he gave us an emergency…read morereferral to VSS. I called to make an appointment, left a voicemail and filled out an online account. No response. I told my vet I hadn't gotten a response, so they called and said it was an emergency referral. We were then put on a waitlist. A few weeks later, they had an opening, which we eagerly booked. We went, and they concurred with my vet's insight to run more tests, but stated they didn't have time that day to do the tests and told us to come back a few days later. They emphasized that we needed to come in early in the morning so they would have time to actually run tests on her. We booked the first appointment opening they had for us and came on time. My dog's mass ruptured the very next day, a few days before her second appointment with VSS, weeks after we received the emergency referral from her primary care vet. She passed away before we could even get the tests done. This was an emergency referral and we were pushed around and dismissed. This was not treated like an emergency by VSS. We left a voicemail telling VSS what happened so we wouldn't be charged for missing an appointment (sent to voicemail again) and they didn't even have the decency to call us back. I am obviously heartbroken about the loss of my girl, but to see the lack of care, urgency, and empathy by this facility was so disheartening. She died back in March, and I was hesitant to say anything, but I think others should know our experience here. I will never trust my animals here in the future

Went to bring my dog Chloe in because she was in active ataxia, and we waited at the door for a…read moregood minute before someone walked up and opened the door. they turned us away and said "what do you need?" we responded with her symptoms and all the details and all she's said was "she looks stable. we're not taking any other walk ins" the complete lack of empathy was insulting and just honestly unkind. We went to veterinary specialty services, and got immediate care and concern upon entry.

Brought my dog Reese in for an emergency visit on January 1, 2026. Before he was even examined,…read morestaff began presenting euthanasia options and memorial keepsakes while he was still in my arms. No examination had taken place. I left and took him to Southwick Veterinary Hospital where he was fully treated and recovered completely. Was later billed $349 by AEC for services not rendered. When I attempted to pay only for what was actually performed, I was told to pay the full amount or go to court.A court date was also scheduled without my knowledge or notification. Would not recommend.

I've read a lot of these reviews and some were poor. I do not understand that because I had the…read morebest 1st experience. The front desk staff, the techs, and Dr. Trickel were all amazing and compassionate and treated my bunnies with the utmost care. One of my quad needed a molar trim. If I absolutely had to say one negative thing is that the wait time was a little long But that said it is a hospital and they take emergency patients so I can say if I have an emergency I would want them to take my baby right away. If you don't want to take a chance that you may have a wait time due to an emergency that may come in then you may want to seek more of a clinic type vets office. Thank you Hawthorne and Dr. Trickel

So this is an EMERGENCY vet. My cat did something to his shoulder and would not put weight on it…read moreand would cry if someone barely touched it. all the other vets around me didn't do X-Rays, this one place recommended me to go to Hawthorne Emergency vet. So we went and they told us they were full and were not accepting anymore patient. Even though there website says they are a 24/7 vet, so I don't know why they would be full. Definitely don't recommend here.

ZERO STARS!!!! Would…read morenot recommend the St Peters VEG Location. The worst 4 hours of my life were spent there, basically waiting while the veterinarian was visiting with someone's baby. No sense of urgency at all. The veterinarian was just about as helpful as Google. She told us, I hope I guessed the correct medication. She did not. Go to VSS and save your money.

Dr. Mims and the team of vet assistants saw me bring in a sick cat I was pet sitting and all jumped…read moreinto action. They took the cat right away and started doing their workup of vitals. They told me what they were doing the whole time and in contact with the cat's owners who were on vacation. The cat was almost 20 and was having end of life health problems. They did give the cat fluids to see if her heart would respond, but she wasn't. The owners decided it was time to put the cat down. They gave me plenty of time to say goodbyes and so caring.

We took our boy there when we left for 5 days. Michelle had first met us at a park and explained…read moreall of her business practices. She also asked me several questions about our dog and took notes. I could tell instantly that she is a dog lover. While we were gone, she sent me photos of him and gave me updates. He was much happier sleeping in a home (vs an outdoor kennel) and she even provided the dogs an outside kiddie pool to enjoy. When I picked him up, she seemed genuinely sad to see him go. Normally, he jumps up on me when I've returned to a boarding businesses to retrieve him as he is so happy to go home. This time, he was very calm and took his time hopping into my vehicle. I could tell he was well cared for! The price is fair and comparable to other boarding places. We have found a new caretaker for our pet!

From the owner: The Dog's House specializes in the personalized care of your pet by exercising, socializing,…read moreplaying, and being closely watched and loved by a professional pet sitter.

We had to put one of our dogs down. The staff was so friendly to us from the beginning…read more We were new clients as we just moved to the area. They called our old very to get records. So we didn't have to. We came in and they had a nice room for him with a couch, bed, chocolate kisses, so many treats and tissues. They walked us through the entire process and took good care of our baby so he wasn't scared. They let us stay with him as long as we wanted and the techs made us feel better that our baby was never alone even when we left. They mailed us a beautiful card and his paw prints. Forever a client.

This was such a wonderful experience for such a stressful time…read more Special thanks to Jessie and Dr. Callaway for seeing our dog Lola on such short notice. We were able to be seen and diagnosed within a brief period of time. I absolutely recommend coming here and being AAHA certified is definitely a plus for me. They truly care for everyone who walks through the door. Thank you!