I wanted to send this directly to the company, but after scouring their website, I couldn't find a…read morecontact us link. So I have to use Yelp. I would've preferred to leave 4 1/2 stars, but that wasn't an option. We had to say goodbye to our 10-year-old Shorkie last night and it may have been one of the hardest things I've ever done. The people at VEG Brentwood were compassionate, kind, and very patient and accommodating. The doctors were top-notch. I had taken Sherlock in the night before because he was not himself. We were there from 8 PM to 4 AM. However, there were so many other animals in need of help and some of them critical. The wait was to be expected. They offered drinks and snacks to all of the humans and they provided water and anything we needed for the pets. Again, absolutely no complaints. However, the following are just a few things I would ask you to consider to help those who are facing this in the future: 1. Please instruct your employees to refer to it as general cremation and not mass cremation. Only one employee used the term, but when you're there to euthanize, it's jarring. 2. Figure out a better way to pay for the service. Let us do it first. Before we even go into the tastefully arranged euthanasia room. Swiping a credit card literally over my dog's sedated body as we prepare for the final goodbye was just this side of traumatic. Why couldn't you send it via text for approval and payment like you did all of the services the night before? 3. Today I woke up to a very kind text from VEG telling me they were checking in on Sherlock and we could call them at any time with questions. They were the ones who had euthanized him the day before, so that text was unnecessary and was decidedly tear inducing. Again, I wanted to send this to the company, but I genuinely couldn't find a response number or email on the website. If I had another pet, I would feel very comfortable taking it back to this establishment. You will not go wrong having them care for your pets. They just need to fix a few things to help those of us facing a trauma that really can't be overstated. Thank you for your kind care of Sherlock. We will never forget it.

Brought my dog in because she was bleeding out of her rectum, and they did nothing but gave me a…read moreoverpriced shot that didn't help her and gave her bullshit ass medicine that didn't help her. Turned around and took her to her vet and they gave different medicine and stated if they would have given her the one medicine she'd be better. Well I paid these overpriced sons of bitches so my beagle can die. I wouldn't recommend anyone to go here.

They killed my dog! We went in for my dog not acting right, told me the results which should have…read morebeen an overnight stay with fluids and antibiotics, they sent him home, next morning dead! Avoid this place! Make the drive to Hawthorne or Veg in Brentwood! Unless you hate your pet, this place should not be in business at all!

I wasn't going to post this but a year later I'm still so upset with our service we got here. I'm…read morealso only telling my story for others to be aware of this place. My dog was hit by a car last year at this time. 2 am we rushed her to Collinsville and they took X-rays and said she had a dislocated hip and that the right side of her was paralyzed (because she wouldn't put weight on her right foot and she couldn't stand on her left without crying out in pain . They had told us she wouldn't have any quality of life unless we did tons of said surgeries they also wanted us to let them give her fluids and overnight care but when we told them we couldn't afford more than 1500 . She came back with the xray and told me that She would need her right leg amputated and surgery to her dislocated hip because she wouldn't make a "false" joint normally because she would only have one leg. We had already spent 1k that night they wanted to put her down but it was going to be $300-500 because she is a Great Pyrenees Anatolian Shepard and we would have to still transport her body back with us . I cried endlessly and asked the vet if she was positive she said she was. We told them we would take her home and spend her last day with her and take her to our local vet that Monday. They did give us some pain medicine after I continuous asked for more than just gabapentin they finally gave her something stronger. Then I asked for them to email me all of her xrays. Monday we took her to our vet after spending two days with her thinking it was our last moments. Took her to our vet he immediately looked at her said because her tail was moving she was not paralyzed and then looked at the xray that Collinsville took and she in fact had a right pelvic fracture that's why she wouldn't put weight on her leg NOT that she was unable to. He had said with her being 2 years old she had a lot of life left in her and that dogs heal amazingly and he was right ! She healed perfectly and runs around like she always did before . Idk how many times we thank god that we listened to our gut and took her home. It scares me how many times they do that to others to get $$. We would have might of put her down if it was $100 ya know? And no this wasn't just an easy mistake it was very clear it was broken and the vet was a SEASONED VET with years of experience. It makes me sick to think people are having to put their pets down if they don't have the $$ to do their treatment. GET A SECOND OPINION!!

Sadly, my experience at VSS was filled with tears and heartbreak but the staff and their vets are…read morethe best, most compassionate people I have ever dealt with. Our 12-year-old corgi, Miss Marley, all of a sudden started nonstop vomiting and would not eat. We took her to her normal vet, they ran some blood tests, x-rays, and got some fluids in her but she did not improve. That was when we were recommended to come here. She stayed the night, got more fluids and other meds and they did more imaging. They couldn't quite figure out what was truly wrong with her without aspirating her liver but we said no since the vet was worried about her not clotting. He suspected she had lymphoma but could not confirm. We proceeded with the best course of action he recommended but sadly, she did not improve. She stayed at VSS for 2 nights and 3 days and we visited her every day. Sadly, on the last day she did not seem herself and still would not eat and we had to make the difficult decision to let her go. It was so heartbreaking but the staff allowed us as much time as we wanted to say goodbye and to be with her one last time. They took care of everything while we were in the privacy of one of the rooms so we only had to leave the building after. I am very grateful to the 2 vets (Doctors Sutton and Sherman) and the many wonderful staff who took great care of our girl and were so respectful to us during her end of life stage. It was so sudden and I still struggle while I write this review. If you need a specialist for your fur babies, one with caring professionals, this place is one of the best.

My dog had a mass in her stomach. I took her to her primary care vet and he gave us an emergency…read morereferral to VSS. I called to make an appointment, left a voicemail and filled out an online account. No response. I told my vet I hadn't gotten a response, so they called and said it was an emergency referral. We were then put on a waitlist. A few weeks later, they had an opening, which we eagerly booked. We went, and they concurred with my vet's insight to run more tests, but stated they didn't have time that day to do the tests and told us to come back a few days later. They emphasized that we needed to come in early in the morning so they would have time to actually run tests on her. We booked the first appointment opening they had for us and came on time. My dog's mass ruptured the very next day, a few days before her second appointment with VSS, weeks after we received the emergency referral from her primary care vet. She passed away before we could even get the tests done. This was an emergency referral and we were pushed around and dismissed. This was not treated like an emergency by VSS. We left a voicemail telling VSS what happened so we wouldn't be charged for missing an appointment (sent to voicemail again) and they didn't even have the decency to call us back. I am obviously heartbroken about the loss of my girl, but to see the lack of care, urgency, and empathy by this facility was so disheartening. She died back in March, and I was hesitant to say anything, but I think others should know our experience here. I will never trust my animals here in the future

I had to put my beloved rat Inigo to sleep because of the severity of his necrotizing fasciitis…read more Everything about it was awful except for the hospital. They made sure he, his sister Isolde (visiting for another less serious ailment), and I were all comfortable. Everyone was extremely sensitive about the hard decision I was making, and they gave me plenty of time to say goodbye to Inigo before taking him to the back, but I was ready to end his torment. Most of the skin on his belly was missing by this point, and the wound was deep. They allowed me back after Inigo had been given an anesthetic gas that made him fall into a peaceful sleep. I was with him when they euthanized him, and after he was dead, the vet immediately expressed her sympathy for my loss. I cried, but I was also happy that he wasn't in pain anymore, after having had to wait days until my husband's paycheck came and I could take him to the vet. The vet understood I was living in poverty and had done the best I could to keep Inigo alive. She could see that I had been trying to keep the wound clean and it had still been growing. She reassured me I'd done all I could, and since she knew I'd had to borrow money to have enough to Uber out there (I had wound up there before when my vet was unavailable and knew my rats would get good care there, even though it's easily thirty minutes from my house), she waived the exam fee for both of my rats, recommending Isolde see a specialist, and only having me pay for the cost of Inigo's euthanasia, which was $60. Every single person who worked there that I encountered knew what was going on with me and my rats, and told me they were sorry that my rat was dying/had died. I felt that Inigo was treated with the dignity he deserved as a living being, and they didn't act like he was less important because he was a rat and not a cat or dog. The euthanasia was over quickly and performed in a gentle manner, which made it much easier to bear (rats have to be euthanized by a needle in the heart, but she did this only after gassing him and by sticking the needle through his ribs on the side). Then they wrapped him in a blanket for me to take him home. I'm so, so grateful for the compassion and care that they showed to him. I absolutely recommend them and would go back in a heartbeat if one of my other rats needed something done. If the doctor who helped ease Inigo's suffering is reading this, thank you. He brought a lot of joy into our lives and he deserved the treatment he got, so I appreciate you treating him so humanely. I will always remember what you did for him.

Went to bring my dog Chloe in because she was in active ataxia, and we waited at the door for a…read moregood minute before someone walked up and opened the door. they turned us away and said "what do you need?" we responded with her symptoms and all the details and all she's said was "she looks stable. we're not taking any other walk ins" the complete lack of empathy was insulting and just honestly unkind. We went to veterinary specialty services, and got immediate care and concern upon entry.

I've read a lot of these reviews and some were poor. I do not understand that because I had the…read morebest 1st experience. The front desk staff, the techs, and Dr. Trickel were all amazing and compassionate and treated my bunnies with the utmost care. One of my quad needed a molar trim. If I absolutely had to say one negative thing is that the wait time was a little long But that said it is a hospital and they take emergency patients so I can say if I have an emergency I would want them to take my baby right away. If you don't want to take a chance that you may have a wait time due to an emergency that may come in then you may want to seek more of a clinic type vets office. Thank you Hawthorne and Dr. Trickel

I am deeply saddened and frustrated by the lack of care, competence, and basic empathy shown by…read morethis clinic during one of the most difficult times a pet owner can face. ​My dog is terminally ill with cancer, and managing his comfort and pain is a time-sensitive, daily priority. Despite the urgency of the situation, this clinic repeatedly delayed filling critical, life-sustaining prescriptions, leaving us waiting for days just to get a response to our refill requests. When you are watching a sick animal suffer, every hour counts, yet our pleas for updates went ignored. ​ When I requested immediate answers and attempted to hold them accountable for these dangerous administrative failures, the staff chose to deflect blame rather than fix their mistake. They accused me of being "verbally abusive" simply because I was being firm, urgent, and demanding transparency regarding my dying dog's medication. ​Advocating fiercely for a terminally ill pet who cannot speak for themselves is not abuse--it is a response to severe negligence. Medical delays and massive counting errors (when they finally filled one of the medications, they shorted us an entire 25 days' worth of pills) are entirely unacceptable when dealing with end-of-life care. I cannot trust a clinic that handles critical prescriptions so carelessly and treats grieving, desperate pet owners with such defensiveness.

Dr. Mims and the team of vet assistants saw me bring in a sick cat I was pet sitting and all jumped…read moreinto action. They took the cat right away and started doing their workup of vitals. They told me what they were doing the whole time and in contact with the cat's owners who were on vacation. The cat was almost 20 and was having end of life health problems. They did give the cat fluids to see if her heart would respond, but she wasn't. The owners decided it was time to put the cat down. They gave me plenty of time to say goodbyes and so caring.

From the owner: VEG ER for Pets provides emergency veterinary care, while pet owners stay by their pet's side the…read moreentire time. With a focus on the pet parent and patient experience, VEG is known as a leader in veterinary ER care, with medical services including: urgent care, diagnostics, surgeries, digital x-rays, ultrasounds, endoscopy, and in-patient hospitalization. We treat accidents and illnesses, such as vomiting, diarrhea, foreign body, accidents, toxic ingestions, oxygen therapy, dental emergencies, eye injuries, parvo, gastro problems, organ dysfunction, reproductive issues, respiratory problems, and more.

We took our boy there when we left for 5 days. Michelle had first met us at a park and explained…read moreall of her business practices. She also asked me several questions about our dog and took notes. I could tell instantly that she is a dog lover. While we were gone, she sent me photos of him and gave me updates. He was much happier sleeping in a home (vs an outdoor kennel) and she even provided the dogs an outside kiddie pool to enjoy. When I picked him up, she seemed genuinely sad to see him go. Normally, he jumps up on me when I've returned to a boarding businesses to retrieve him as he is so happy to go home. This time, he was very calm and took his time hopping into my vehicle. I could tell he was well cared for! The price is fair and comparable to other boarding places. We have found a new caretaker for our pet!

From the owner: The Dog's House specializes in the personalized care of your pet by exercising, socializing,…read moreplaying, and being closely watched and loved by a professional pet sitter.