We have been bringing our dogs here for several years. The check in employees are friendly and very…read morecompetent. The vets are knowledgeable and always really listen attentively. What I love about them is they never throw out a bunch of pricey items, they start with something easier and then move on.

We have been taking our two dogs to Sulphur Springs Vet Clinic the past couple years. The clinic…read moreitself is not fancy - which is not important in a vet clinic. Getting an appointment is easy. The front end staff is fine but not as interested or enthusiastic as the majority of similar staff we have encountered in other vet clinics. Getting in on the assigned appointment time is no problem. Our last appointment was for both of our dogs and we saw Dr. Stuart who is lovely. She is the reason this is a three star review as opposed to two stars. The reason we are not enthusiastic about SSVC is the following: The time it took at our last appointment was excessive - two hours for relatively outine exams. After the vet was done I stood at the front desk for more than 25 minutes waiting for a few simple prescriptions. During this time nobody came to the front and apologized for the duration of the visit or the insane wait to get the prescritions and pay the bill - which was $351.00. The bill itself was breath-taking but did not factor in on this review. In the past 25 years we have had 4 miniture schnauzers and 1 yorkshire terrier. We have lived in STL for all but 2 of those years and used 3 vet clinics in STL and one when we lived out of state. The time issues at SSVC are extrodinary as are the front end issues compared to all our other experiences. Would we recommend SSVC? Given our experience as lifelong (more than 110 years between my wife and I) dog owners we would not recommend the clinic though we really liked Dr. Stuart. It is our belief you can find better service and qualified care elsewhere.

I've been taking my cats to Dr. Garden for 12 years. They've consistently received state-of-the-art…read morecare. Never, ever has she ever examined my boys out of my presence in the exam room. Only for procedures (with my express consent) for blood work, tartar removal and imaging. Sadly, Dr. Gardner is retiring on Feb. 15th. All of her staff are 1st rate with extensive prior experience in emergency care. If you can get in before February 15th, you'll enjoy 1st class care and compassion from all. Karen is exceptionally insightful and worked compassionately with me thu end of life issues with 2 of my elderly cats. Looking for a new resource, I'm saddened to see a new Veterinary Industrial Complex business model proliferating in St.Louis. Private investors with multiple vets and staff. Astronomical charges (Foxcreek), and they couldn't to be bothered to send test results to Dr. Garden, without my having again requested they do so. It was clear they hadn't bothered to read the recent records faxed by Dr.Garden prior to examining my cat. Hoping to find one of the remaining partnerships/sole proprietors where the animals receive at least equal concern to profits.

It's been over twelve years, I think it is easily time to update my review…read more To be honest, things really haven't changed that much, I still think Dr. Gardner is awesome and I like the fact that they also practice holistic medicine. The entire staff is passionate about what they do and you can see the love they have for their patients. I recently had a very sick boy and made frequent calls to their office and they had so much patience with me. In the end, I had to make the call and lead my boy across the Rainbow Bridge and they were so kind and showed so much compassion towards me. When anyone ask me for vet recommendations, Animal Health & Healing is the first one I tell them about. I now live in IL and make the drive so my dogs have the best care.

After trusting Barrett Station Veterinary Clinic and Dr. Wieland with our dog's care for eight…read moreyears, we were deeply disappointed by the complete lack of compassion shown during one of the hardest moments a pet owner can experience. When it came time to say goodbye to our beloved dog, we used Lap of Love based on the clinic's recommendation. Lap of Love notified the clinic of the arrangements, and when I called to confirm they had received the information, the response was simply, "Yeah, we have the info." There was no acknowledgment of our loss, no expression of sympathy, and no mention of our dog. Unfortunately, that same lack of compassion continued when we picked up our dog's ashes. The front desk staff recognized us when we walked in, disappeared to the back, returned with the ashes, handed them to us, and that was it. No condolences. No "I'm sorry for your loss." No card, note, or acknowledgment of the life of a pet who had been a patient there for eight years. We understand that veterinary medicine is a difficult profession and that staff members experience loss regularly. However, a few simple words of kindness can mean everything to grieving pet owners. The complete absence of empathy during this process was shocking and hurtful. What happened was not simply disappointing--it was callous. After eight years of entrusting this clinic with our dog's care, the complete lack of compassion shown to our family during her passing and afterward was unacceptable. We were treated as though our dog's life meant nothing and our grief was an inconvenience. Basic human decency costs nothing, yet no one could even offer a simple acknowledgment of our loss. For a veterinary clinic, where families trust you with beloved members of their household, that level of indifference is inexcusable. The way this situation was handled left us disgusted, heartbroken, and questioning whether anyone there truly cared about the animals they serve. Based on this experience, we cannot recommend this clinic.

They always accommodate me when I need to be seen that day. They are caring and I trust them…read morecompletely.

The front desk lady with blonde hair that's always in a ponytail has terrible customer service…read more I've been coming for almost three years. Doesn't try to remember you or your name, doesn't make eye contact. Greets other customers with warmth but never me. My sister went for me once and experienced the same treatment and watched as she greeted other customers. I'll be taking my business elsewhere!

Scheduled for a specific shot. Gave them my dog age on the phone. And they took my deposit. Fast…read moreforward to the appointment they said they have to give her the rabies shot. Fine but why wasn't this disclosed on the phone? Couldn't get the shot I originally planned for because I didn't anticipate paying for TWO shots. They need better training of the receptionist. Didn't great me and barely acknowledged me. Also google is wrong - they do not have Apple Pay.

I was iffy having to visit another vet after many years however; I've relocated and found…read moreClarkson-Wilson to be much closer for my Pugs veterinary needs. I had a great first experience here. The receptionist was pleasant, the assistant was very nice and personable with both Bam & I which made us comfortable. Bam had an ear infection and required treatment as I noticed him shaking his head, not responding to my calls and the build-up in his ears also had an odor. Dr. Pat was extremely warm and welcoming and handled my baby with TLC. W The only reason I gave a 4/5 stars is because when Dr. Pat took Bam in the back to clean his ears I could hear very loudly a couple of male employees laughing and making comments about the yeast odor of Bam's ear infection. This made me uncomfortable and I thought it was unprofessional for that type of discussion/playfulness to take place when clients were in such close proximity. It was pricey but Bam needed 2 prescriptions to clear his infection. This clinic is clean, close and the staff I encountered were all pleasant and knowledgeable enough for me to return. Bam seemed to have been happy as well.

Dr. Doug is not my usual vet, but my vet suggested him for my rats. He and the rest of the staff…read moreare compassionate, professional, and certainly as good as it gets. The front desk staff were helpful and friendly on the phone, and Dr. Doug was just phenomenal. He also gives out his personal cell number and encourages clients to call with any questions, etc. Much better than the typical "Call the front desk during business hours, and then they'll tell me to call you. Eventually" like most clinics. This is something my regular vet does as well and something that really separates those two gentlemen from the rest of the herd (no pun intended). Thanks Dr. Doug and the rest of the staff for the exceptional work that you do.

We took our new kitten, Lucas Alexander, to Tender Care Animal Hospital yesterday to receive his…read morecomplimentary exam, something they offer if you adopt from the St. Charles animal shelter. We were very impressed with our experience! The staff acted in a very caring, pleasant and compassionate manner throughout the duration of our visit! We wanted to address a few heath concerns we had about our kitten. He has an issue with one of his eyes, not life threatening, but it does cause him to not be able to open the particular eye all the way. We assume that he was born this way... anyways Dr. Emily recommended a laser procedure that she felt could help our little kitty out. The best part is, is that the St. Charles animal shelter is going to pay for the surgery!! Hopefully it will help little Lucas to open his eye up a little more! :-) Dr. Emily quickly diagnosed a minor ear infection and sent us home with the right antibiotics to clear it up within a couple of weeks. We also had a feline leukemia/FIV test done (also paid for by the St. Charles animal shelter!!!) which came back negative!! :-) Evelyn and Sequoya very kindly and patiently took the time to show me the proper way to give Lucas his medication and they also showed me how to clip his nails! I was clipping them on my own with confidence before I even left Tender Care Animal Hospital! Amanda and Karen were attending the front desk when we arrived and when we departed. They greeted us very kindly and warmly when we got there and were pleasant to interact with throughout our visit! After having such a great experience here today, I know that this is absolutely the place that I will be heading to for all of my veterinary needs and I will also recommend Tender Care to all of my family and friends in the area. Thank you Tender Care taking such good care of our kitten! (and us!!)

My new pup exam ($25) was a total waste of money and time. The doctor didn't even do an exam. She…read morerubbed him & administered two shots (Rabies + DHPP). I was charged $140 for this visit. After researching, the vaccination tag is only $5-$10 per google in St. Charles county and this vet charged me $20 for the tag itself. Highway robbery. I wouldn't be surprised they were up charging the vaccinations themselves. Take your dog elsewhere.

Everything that could go wrong GOES RIGHT! These people are the best. Usually my daughter and…read moregrandkids take our 90 pound lab to the doc get checked out for us. She is petrified of vets but somehow between being with the kids and the doctor and staff They are very good with her. They also take care of other pets, Not just dogs and cats

Amazing service all around. I could not ask for a better vet to go to in West County. Always ask…read morequestions the staff is well trained to answer.

One more astounding event. When Dr. Cocayne suspected my Springer had a weak bladder sphincter…read moremuscle she flippantly said..."Just make him an outside dog." Really? In the temperature extremes of StL? I've had springers for 40 years as indoor family pets. I don't live on a farm. That vet is out of touch with the general customer population. Can't believe she'd advocate for leaving my 50 pound pup outdoors, year round.

This visit was thankfully a great experience. Going into it I was extremely stressed about my cat…read moreand hoping she was OK, but I ended up glad about how quick I was able to get an urgent appointment, how streamlined and smooth the check-in process was, and how fast my cat got seen once we were actually inside. Dr. Hansen saw us and did a great job of examining my kitty and letting me know what he thought, and I really appreciated how compassionate and understanding he was regarding my concerns. Most importantly, my kitty was treated well! It's good to know that we can turn to this urgent vet care center if we ever need to again.