Dr. Marcy and Dr. Kelly are compassionate and skilled and thorough individuals who obviously chose the right profession. This is shown in the way they interact with and listen to patients, ask relevant questions, formulate diagnoses, administer treatments and treat/hire their staff. Everyone is so welcoming, that walking in is like coming into a gathering at a friend's house. If the front office is empty, someone immediately pops in. If the ladies happen to be behind the desk talking, they immediately stop, look up at us with large smiles and welcome us. This happens 100% of the time!
Not only does the entire staff treat us like family, but they're on time for appointments, they remember my pet's name, they somehow always know why we're there (i.e. meds, vaccinations, check up, etc.), they briefly review our pet's history, and they always come out from BEHIND THE DESK to welcome us to our appointment, and they do the same thing while wishing us well when we're leaving. And it's not just us they do this to.....I've seen it do this to the other in the office, many times. They behave as if they're genuinely sad to see my pet leave! Wow!
I've seen them minister a rescue animal brought in for examination; they have a business to run and a mortgage to pay, yet they extend themselves to the weak and sick who can't care for themselves. That is true compassion and dedication.
I believe they're the only accredited hospital in St. Charles County....this gives me peace of mind in their training and schooling. I know others who have been given gifts of their kindness and advice with hospice care, and with home care assistance for geriatric animals. And when the times comes to let go of a family member, their comfort, understanding and patience is stabilizing. It's one thing to take your pet to a place where you trust the knowledge of the veterinarian, but it's a whole other ballpark to take him or her to a place where you trust the knowledge of the veterinarian A-N-D you have the amazing feeling of warmth and caring.....this staff actually loves to go to work!
We are currently raising a Service Dog who goes to the Pet Doctor. Last year, while we were waiting to receive our puppy, we approached a few veterinarians to inquire about the costs we would incur for his care so we could budget: vaccinations, office visits, spay/neuter, and meds. Any puppy is pricey to raise and care for, ut these are companions most will have for 10-15 years; we won't have that luxury with this guy. We will have him for only 18 months. Then we give him up to Advanced Training and then placement with his disabled individual. DR. MARCY AND DR. KELLY OFFERED US COMPLIMENTARY VET CARE DURING OUR ENTIRE TIME WITH POET. This was very unexpected! No other veterinarian in O'Fallon or Wentzville or Lake St. Louis were interested at all in what we were doing. We didn't expect vets to bend over backwards and a big parade, simply more information about total costs. And we certainly didn't expect such a generous offer. It's been a year, and we have another few months with Poet, and are most grateful for the care our vets have given him. They have truly shared in providing independence to a Wounded Warrior, an autistic child, an individual in a wheelchair....someone we'll never meet but someone who decidedly needs and deserves it.
These are the kind of vets you can imagine who go home and bring your pet "home" with them----they think about strange symptoms, they try to piece together a logical diagnosis, they probably call colleagues for second opinions. They live and breathe animals. Other hospitals and vets in the area are big into promoting themselves. And that's okay, too. But for my money, those who are good at marketing themselves, aren't paying attention to business at home. Those truly good at their craft are usually quite humble and into their work rather than touting their own horn. So that's where a satisfied client comes in. I can speak for Dr. Marcy and Dr. Kelly.
The best way to define the doctors and the staff at the Pet Doctor is to say they practice with their expertise, but they LEAD WITH THEIR HEARTS.
Poet and I thank you, Dr. Marcy and Dr. Kelly and staff. WOOF. read more
