Called this morning requesting some pricing and got help from Mac. I asked what their soonest…read moreavailability was and he said he would try and squeeze me in same day but we scheduled for two days out (holiday tomorrow). Mac called his delivery people and actually got us our delivery same day. Prices are fair and it was such an easy process. I will definitely be recommending them to my friends and neighbors.

I love this place but BEWARE. Most employees do not wear masks inside the showroom. There are…read moreyoung employees inside. Ironically they have covid precaution signs on their front door. It is unbelievable that employers are not enforcing safety for themselves or their customers.

They renovated my pantry and did an excellent work. The crew listened to my request and took care…read moreof everything. I like attention to detail and they exceeded my expectations. Excellent handcraft skills.

Had Pierpont out to install some gutter guards and new back deck. They were absolutely great! They…read morewere on time for both the estimate as well as the install and did great work. They left all areas they worked cleaner than they found them and were professionals from start to finish. I'm absolutely in LOVE with the new deck its so nice to walk out on to something solid and not trip over nails. They will definitely be our go to guys for our future construction projects. Thanks for the awesome work guys!

D and B Construction built an attached garage for me a couple years ago. Their price was…read morereasonable, their workmen professional, and their quality was great. I am very pleased, and recommended them to my neighbor who had a major addition done by D and B. They have been happy with them, too.

My father used this company to redo our roof. When I called them less than two years later to have…read morethem come look at a mold problem that we had developed due to the roof, the guy said he'd call me back to set up a time to look. NO CALL BACK!!!!!! I will never use this company again. Nor will I refer them to anybody.

When will Fletcher and some other companies learn the old out dated wanting to have the husband and…read morewife home is a turn off. Stop using that old tactic. I would say the person paying for the job should be present I went through numerous calls and texts with an estimate I never received because the guy wanted to come by again, which would have been the fourth time. I finally texted back and asked point blank what is the estimate? Only to get another oh I will call you. I never did get the estimate and went with another company.

While we are "satisfied" with the end result, it took a great deal of frustration and effort to get…read morethere. This was basically a tub replacement ,mbing pluand new floor, (End cost $16k) First their salesman was smooth but not technically knowlegable, the quote was very vague," its implied in the contract" was his response to when we would ask specifics..... What was supposed to be a 3 day job ended up being 3 weeks. There were too many call backs to count. The communication (or lack thereof) with their Project Manager was terrible. The worker who did the work had an attitude from the start. The sub contractors they sent did not do what Fletcher had proposed and then wanted more money. They made us sign a Change Order to cover work that was already supposed to be covered (Replacing Subfloor) Then charged us $160 each for four sheets of floor underlayment. (Less than $50 sheet at Lowes) Water overflowed and damaged kitchen ceiling (another sub to fix) Installed Medicine cabinet that would not open due to hitting sink faucet. Construction debris sat in driveway for 3 weeks. Dismal Project Management, awful communication, HIGH Price. Dont use Fletcher !

Absolutely love this company! In 2013, we built our home and used Kitchen Krafters for all our…read morebaths, laundry room and kitchen. The last couple of years we've remodeled both bathroom, added an entertainment center, upgraded the laundry and pantry with more cabinets and added a coffee bar. We just Love the quality work Kitchen Krafters has provided us for all these years. Highly recommend Kitchen Krafters!

we appreciated the help Mary from KitchenKrafters gave us in designing our kitchen. It all worked…read moreout very well. Thank you.

I hired S&K to build a deck on my town home. I could not be more pleased with my experience…read more The crew was very professional and worked diligently the entire project. They addressed any issues I had along the way with professionalism. Being in a townhome community, they were challenged with working in a small area. The crew was very respectful to my neighbors and their property. Most importantly, the deck turned out perfect and is something I look forward to using for years. I have already received many compliments on how great it looks. I highly recommend this company.

In March, we contracted with S&K to remodel our kitchen and lay down a new floor on our first…read morefloor. The delivery of kitchen cabinets were the primary driver to begin the process which were delivered in early April. The contract required the remodel to be completed between four and five weeks. On 22 April, the contractor began demolition which continued sparely throughout the week. On that Friday (25 April) we believed that the project would continue to move forward throughout the next week (the week of the 28th). Since no one showed up Monday morning, we contacted S&K and were told that nobody would be onsite Monday and Tuesday with no explanation. This practice continued off and on throughout the project which culminated in over 2 weeks of days when nothing was accomplished. This resulted in the period of performance to balloon from 4 to 5 to over 7 weeks. One of the outrageous claims was for 2 days that they didn't work because an unwarranted claim regarding my wife's heath. It appears that S&K is in need of significant improvement in the following areas: Communication: between the customer (not updating project process unless asked) and the S&K employees (arriving on site with no idea of current arrangements). Project Management: As described above, the project experienced many unproductive days. S&K does not seem to understand "project work arounds" when certain areas cannot be accomplished but other parts can. Quality Control: All project discrepancies/issues (plumbing, electrical and drywall) were identified by the customer and not S&K. S&K supervision never checked on site project status nor the quality of the work...both S&K and trade vendors.

Quick response time when we requested a quote for flooring. They offered good quality at a fair…read moreprice. We didn't go with them because we changed the house we were buying and didn't need LVP anymore (house already had it) but the quote was really good and the quality looked excellent. We will call when we finish the basement.

Was shopping to have my entire first floor of flooring replaced. I wanted vinyl plank. Got a few…read morebids...Empire was nuts and while Lowes was the cheapest. I decided to go with C & R....what a great decision. Let me pick my day....the workers showed up on time. They were beyond courteous. I had almost 1000 sf of flooring to be ripped out. They started at 930 and were completely done by 4. They even took a lunch. I would so recommend this company. They were amazing.

BUYER BEWARE -- A RESOUNDING THEME! Granite we had installed…read morein our basement bar area merely separated on the slab seam due to a faulty epoxy mix as did our outdoor bar area - common theme? The granite has separated and they NEVER came back to repair their own work! Since we didn't use the basement bar, but maybe twice a year, not a big deal. The repair for the basement bar has been requested since February 2016, requested again in June 2016, and about every 3-4 months since then! Growing rather TIRED of trying to get the repair complete since 2016, I made concerted effort to contact the owner, Patricia, at least a dozen times since July 2021 telephonically, text, and email. Messages left with staff NEVERgot back to Patricia or she was ignoring me. Every time you call about an issue, it appears to be forgotten by her or her staff. I finally had to stop in the showroom and found her there about a week ago. Patricia informed me that her staff had given me a message when they hadn't. I asked her if she wanted to check the phone record. Once again, I had to tell her what my issue was and she said she would take care of it. She stated she no longer does the installs, she subcontracts the install work. Our entire home has granite purchased from Elite from the time they first began growing their business. She has received at least 12 kitchen or bathroom installs from referrals given to her from my wife's business. When we began our relationship in 2008, she and her then husband stated, "If you ever have an issue, just contact us and we will take care of it!" Because they were new growing their business, we were understanding. However, it is no different today. ALWAYS an excuse for not getting a job done! I'm "out of office", "Can I reschedule?", "Not enough fabricators", "Not enough installers", "Forgot your appointment", "My car had to get repaired", etc. It's like a teacher asking the student where his/her homework is and the kid replies "my dog ate it"! Calling within less than an hour prior to the job to inform you they are not coming that day! They ask for measurements and pics and end up losing them! Completely UNACCEPTABLE! After calling her installer, she calls me back and states there will be a charge of $125. I guess this is what she considers "taking care of it"! I stated, "I am not paying for a faulty install repair". Patricia does not want to be responsible, she lacks attention to detail, she lacks business honesty and integrity, and does not understand how to run her business and take care of her customers I guess we'll have to get someone else to repair the work and job Patricia should have completed. Even though she may have a decent price, that is not all you need to know and have concerns about! Just know that if you decide to purchase, it most likely won't be satisfactory and you will spend an inordinate amount of time and other resources to get it correct!

Great work at very reasonable price. When comparison shopping I found…read moreElite to be in lower than other quotes. 2 things to keep in mind if you're getting new countertops... First, no other countertop place (I contacted 3 others) also did the backsplash tile work. They all referred me to a tile place/guy and I really preferred to only have to deal with 1 company. Second, no other installer would touch the sink. I either had to remove/re-install myself (I opted to keep my current porcelain sink) or call a plumber. But expense was included in Elite's quote (which would have cost me about another $500-600 for 2 plumber's visits). We did have minor SNAFU with the backsplash - the delivered tile was wrong, and I did not catch it until nearly half the job was done. But a phone call and a photo to Elite (Patricia) and they made it right with minimal hassle by removing what what put up, re-ordering and completing the job the following week. We had no problems with punctuality as other complained about in the Google Reviews. I'd definitely use them again and recommend them.