Excellent hotel in a prime location in Downtown Kansas City, just a block away from the streetcar…read morestop. It's super easy to get around, from City Market to Country Club and everywhere in between. I stayed for a business conference at the convention center. The skybridge connection is great and makes it easy to go back and forth. The room was clean and modern, with a nice desk area to get work done at. The hotel was busy with football fans and convention goers, but the staff did a great job keeping everything moving. I also love the bar/restaurant options within the hotel. I'd be happy to stay here again and will be on the lookout for Loews hotels at other destinations going forward!

I recently spent three nights at the Loews Kansas City Hotel, and it was one of the best hotel…read moreexperiences I've had. The hotel is absolutely beautiful, the rooms are lovely, and there is a beautiful bar area, a full service restaurant and a great grab-and-go bakery. It is also connected directly to the convention center, which was perfect during an August heat wave. It's within walking distance of several other great hotels, restaurants and places to relax after a long workday. On my first night, I missed the room-service deadline and needed some caffeine to stay up late working on a project. A very sweet person in Guest Services somehow arranged for someone to bring a few Cokes to my room well after 11 p.m. I was so appreciative. I do wish they had vending machines on the guest floors. I wouldn't even mind paying the exorbitant hotel price. I'm a caffeine addict who doesn't drink coffee, so I need my morning soda! I loved Red Wheat Baking Co. downstairs. The sandwiches and hamburgers were excellent, and it was so easy to run in and grab a quick bite. We also ate at The Stilwell, and it was wonderful. Our server recommended a delicious entrée and appetizers that really hit the spot after a long day at the convention. The housekeeping staff was wonderful, the front-desk staff was great, and they were even nice after the second time I lost my room key! Overall, it was a wonderful stay, and I'm already looking for another excuse to visit Kansas City and stay at this beautiful hotel again.

This is such a cool hotel with lively vibes, a great location, and super friendly staff. A fire…read morealarm went off in the middle of the night, and we had 2 young kids with us, and I'm still giving it a 5-star review because it's a great place to stay. I did appreciate that they comped a meal for everyone staying here through that, even though a fire alarm was totally out of their control. The rooms have plenty of character, and the valets work really hard here. They bring your car up super fast. The staff at the restaurant is super friendly, and they're good with kids too. It is important to note that the bar area comes to life on weekend nights (you have to walk by it to get to your room), but kids need to see what adults are like after the sun goes down at some point in their lives. But there is an art display on the ground floor of the hotel, so if your kids cannot resist touching something like that, this might not be the place for you. If you're visiting KC, you'd be lucky to stay at the Crossroads.

I Went to see a friend for breakfast and decided to try the hotel breakfast . We decided to share…read morethe Avocado Toast. We were impressed on the presentation and how delicious it was :) I'm glad we went with something small to help us get started for our day. Second, I ordered a iced latte . The restaurant did not have any sugar free option syrups so I asked for 1-2 pumps to keep the sugar count low. -- Also, I had the opportunity to try their dinner . Loooooved their appetizer for Meatballs. The meat was perfect , tasted so delicious. The Spicy Chicken Salad was also good. Both dinner foods can be shared or for one person . Highly recommend . Overall, great experience.

We had a nice experience at Home2 Suites Downtown Kansas City…read more We stay at many Home2 Suites when traveling and this one although older is very nice in my opinion. We pulled directly into the garage which is under the hotel. There is a door to the hotel in the garage and a doorbell where the staff can buzz you in to a secure elevator lobby. Th elevator will bring you up to check-in desk which is modern and spacious. The front desk attendant was very professional and efficient. Our room was spacious, included a couch, desk, closet, kitchenette with dishes, microwave, dishwasher, full refrigerator, stovetop and coffeemaker. The bathroom was clean and was stocked well. Most importantly the bed and pillows were very comfortable! The hotel does allow pets so we did have a few on our floor and we could hear them while walking down the hallway but not once we closed the door to our room. In the morning they provide a free breakfast in the lobby with a nice dining area. It's premade eggs, sausage, breads, etc. Breakfast is decent. The lobby also has a nice lounge/work area. We were not there long enough to check out the gym, pool or other amenities so I cannot comment on those items but from our experience, we enjoyed our stay. The hotel is also located in a great spot to walk to restaurants in the freight district and several other restaurants and bars from there.

Unusable Internet speed. If you're planning on doing any business, you can't at 1.8 Mbps. (see…read morephoto) The breakfast is inedible slop you check in and there's a and an unpleasant guy at the front desk that tells you "absolutely no children under 18 allowed unaccompanied anywhere in the hotel". He felt the need to reiterate that as well as point to the posted sign. My daughter and I looked at each other, knowing yeah, you can get bent if you think that's going to happen. Well, it's a soccer weekend and the place is full of 15,16 and 17-year-olds. if this was a policy, it should be stated before you check in. We ignored it. regarding the Internet speed, the lady at the front desk was apathetic and said she would tell her manager. Summation: horrible service, and apathy

Had a really good time at the Ambassador hotel checked in with a really nice set of staff got a…read morefree cocktail drink at checked in! Rooms felt clean, up-to-date and this hotel had the best bedding ever. The sheets felt so premium and silky soft. The pillows were the best, and the bed was in great condition 10 out of 10 would stay again.

The Ambassador Hotel is in downtown. That's what's good…read more This hotel is not meeting basic Marriot standards. When we arrived the front desk was coaching a guest via phone how to get on the wifi with what the front desk called "a problem child iPhone." That should have been a clue. Their in-room televisions are also Apple hostile, making it nearly impossible to do what are now basics like using Netflix. The front desk initially told me "you'll have to change some settings but I'm not an expert." No friend, clearly you are neither an expert in simple technology nor in customer service. The use an app for their $42 per night valet. It stopped working after the first day. I'd have to call down, wait for someone to answer the phone, then finally have them ask the valet to bring the car. Our last day the manager himself assured me he'd get it done. He did not. Chalice the weekday bartender is great. The food is highly mediocre. Skip it & door dash or walk somewhere instead. The weekend bartender makes you loudly announce both your room number and last name so he can write it on the check; it's both vaguely offensive & a huge security risk for a woman traveling. There are other properties in Kansas City that are probably better choices. The online photos also exaggerate the size & grandeur of the lobby areas.

I loved hotel Phillips! Yeah sure it's dated (and I heard it is getting a renovation very soon) but…read moreI didn't mind that. The AC got cold, rooms were sizable, elevator was quick, restaurant was nice, loved the streaming options. Most importantly, I loved Edmund! He was so funny and nice and made our stay delightful. 5/5 will stay here when I come back!

Hotel Phillips, a beloved Kansas City landmark, first opened its doors in February 1931 as the…read moretallest hotel in the city--20 stories high with 450 guest rooms--at a cost of $1.6 million. It was built on the site of the Glennon Hotel, where a young Harry S. Truman once ran a haberdashery. Designed in a refined Jacobethan-meets-Art Deco style by the firm Boillot & Lauck, the lobby's black glass ceiling, walnut paneling, and the striking 11-foot "Goddess of Dawn" sculpture by Jorgen Dreyer have delighted visitors for nearly a century. Honored with placement on the National Register of Historic Places in 1979, the hotel has undergone thoughtful restorations--including a major $20 million renovation--and today blends modern comforts with its original elegant charm as part of Hilton's Curio Collection. I stayed at Hotel Phillips for three nights while in town for a conference and overall enjoyed the unique character of this Kansas City landmark. The room was spacious with plenty of natural light, and the front desk staff were attentive--I especially appreciated the text message check-ins during my stay. The Art Deco style of the property is still a highlight, though the hotel could use a refresh of paint and carpet to better match its elegant history. Unfortunately, the pillows were uncomfortable, which made sleep less than ideal. Service was a bit inconsistent. While the front desk was professional and helpful, housekeeping missed my room one day, and the valet/door staff were sometimes loud and less polished than I'd expect from a hotel of this caliber. On the plus side, breakfast in the restaurant was a pleasant surprise--the omelette was well-done and the service attentive, though the coffee could be stronger given Kansas City's vibrant coffee culture. Despite the hiccups, the hotel's charm and history shine through, and with a little updating it could easily balance its vintage character with modern comfort.

If I could give this hotel zero stars I would. Their lack of communication and follow up on missing…read moreitems from our stay with them during the World Cup is of huge concern to us and I would advise people NOT to stay here. Our room remained vacant after we left for maintenance and the items that were left in the closet went missing. Only hotel personnel had access to them following our checkout. Equally concerning was the lack of communication and an obvious lack of concern and understanding in investigating the situation. The manager was unsympathetic and did not return calls - it was down to us to chase things up. We will be filing a police report for theft of our property.

25 years of travel and this is the least impressive Hilton property ever…read more Highlights include - given a room that had clearly been smoked in and the towels from the smoking guest remained, one stolen car, no housekeeping service over 3 days, a rude night desk clerk, and more. Hotel offers no parking other than a permit lot they contract with. They give you the usual legal wording that they're not responsible. Cars were broken into and stolen all 3 nights. Apparently this hotel is striving to not make you want to return.

If you're looking for a hotel that won't add stress to your wedding weekend, look elsewhere. We…read morebooked Hotel KC because our friend's wedding was hosted there, and since we were driving up from Texas, we wanted to make things easier by staying at the venue. My boyfriend was one of the groomsmen, so his weekend was already packed. We checked into the hotel on Friday so we could help the bride and groom if needed. When we got to our room, I noticed the door didn't close all the way. I'm usually pretty cautious about hotels and Airbnbs, so I asked the front desk to fix it right away. My boyfriend had to leave for the rehearsal shortly after dropping off our luggage. A maintenance worker came quickly, but after 45 minutes, he removed the metal latch plate on the doorframe so the door would shut. I told him that didn't seem right and completely defeated the purpose of the lock, but he didn't speak English and was using Google Translate. He said it was a temporary fix and that the front desk would assist us later. The door did close, but it felt like anyone could easily break in. Since we had a busy schedule, we left for the rehearsal dinner around 6. After dinner, we returned and asked the front desk whether the door would be properly fixed that night or if we could switch rooms. The front desk agent said they had multiple weddings that weekend, so all rooms were booked and nothing was available. She also said, "Our hotel is very safe, nothing happens." That's not something you want to hear as a guest. If I'm paying for a room, I expect to feel safe, not wonder if I'll be the first to experience a problem, especially since I had multiple expensive camera gear with me. We insisted on having the door fixed before bed, so they sent an "engineer" upstairs. When we explained the issue, he told my boyfriend that the metal piece on the doorframe was just for "aesthetics." At that point, my boyfriend was pissed. He grabbed the room key and a plastic spoon, propped the door open in front of the engineer, and demonstrated the issue. The engineer ended up calling two more maintenance workers and told us to leave for our event while they worked on it. We had to go downstairs for a late-night meet-and-greet, so they stayed to fix the door... again. When we came back around 11:30 PM, someone was still working on it. They reinstalled the metal plate and told me to slam the door hard for it to close. We had to do it multiple times, at midnight, while our neighbors were sleeping. He said it was the best they could do since no other rooms were available. We were exhausted and just went to bed. Saturday morning, the day of the wedding, my boyfriend left at 8 AM for suit fitting and to get ready with the groom. He asked me to check with the front desk, and they said we could switch rooms, but not until around 3 PM (normal check-in time). I reminded them that the wedding would already be happening then, and they apologized for the inconvenience. They sent yet another maintenance worker around 9 AM, this time with a drill, loudly working on the door and frame. I couldn't stay in the room with that noise (video), so I ended up spending time in the groom's suite. It was frustrating to pay for a hotel and barely have any time to relax in the room. There were constantly maintenance workers coming in and out, and I never felt safe being there alone. They finally moved us to a new room at 1 PM, right in the middle of the bridal party photos around the hotel. I couldn't carry all our luggage myself, so my boyfriend had to help me while wearing his groomsman suit. After everything, the hotel never apologized for the inconvenience or offered any kind of compensation. Overall, I'm extremely disappointed with their service. If this had been my wedding weekend, I would not have been this nice..

Hotel staff was very friendly. Especially the gals serving breakfast in the restaurant, they were…read morevery cheerful and accommodating. The housekeeping wasn't great. They left dirty dishes in the room and just made the bed. The rooms are decent size, sort of contemporary, with pretty nice bathrooms. The hallways smelt pretty bad. The gym had a few cardio machines, some free weights, and just a couple machines. Didn't seem anyone was monitoring the water station so it was always empty. Hotel is centrally located and walking distance from some of the main bars. Valet was hit or miss, so expect to wait a little longer than usual.

My wife and I have been staying at the Hilton President for decades. Two actually. We've stayed…read morethere since they reopened in 2006 and that was 20 years ago. We used to drive up from Wichita where we lived and I remember staying there with my parents when we flew my mother out at the time Garth Brooks played the T-Mobile center. It's always been a good hotel and they don't miss much however this time there were a few things that were irritating. When you arrive to the hotel, you must go in and check in before you can park in the garage. However, the rear entrance to the hotel is locked even though the sign says the door is open from 6 AM to 10 PM. Calling the front desk on the intercom system was of no use because they cannot unlock the door remotely. Also checking in on the Hilton app does not grant you a virtual key until you check in at the front desk. So you cannot park your car or enter the hotel from a convenient entrance until you go around front and park in the valet space to go inside and register. It's a silly and frustrating exercise every time. However, usually the back door is not locked. Our room was very nice, but the AC didn't seem to cool very well we were both very warm and sweaty while trying to sleep in early April. The icing on the cake was House Keeping tapping on our door with a key card 2 1/2 hours before check out to see if they could come in while we were still sleeping and we had the do not disturb sign on the door. We were not amused. There is no ace machine on the second floor, so don't stay there if you want ice. In the back of the hotel, there was an electric scissor lift parked under the fire escape, prohibiting the stairs from coming down to the ground. I'm not a fire marshal, but I'm pretty sure that's a huge violation. However, both Richie and Tyler working at the front desk, were the bright spots of the stay along with Jennifer, the bartender in the Drum Room. Richie and Tyler apologized for the shortcomings and gave us some coupons to try to make things right. We appreciated the gesture. I know local management isn't responsible for the shortcomings of the Hilton HHonors app, but they are responsible for training their staff.

We really enjoyed our room, view and hospitality. The history and memorabilia are displayed in…read moredifferent areas, which was neat to read and learn about. Restaurants and entertainment are at walking distance. Upon check in, front desk communicates via text message to ensure your stay is going well. Personally, had high hopes for the breakfast buffet, but was disappointed -- warm potatoes, breakfast burrito had an aftertaste and eggs were too runny... price is at $22 per person. Parking options are valet or self-parking, different rates depending on your choosing. Nicely decorated for Christmas season.

Customer service here needs serious improvement. Housekeeping has been unbelievably slow -- I have…read morerequested room service three separate times over the last nine hours, and still have not received fresh towels or any type of service for the room. On top of that, drinks are being served in plastic cups, which makes the overall experience feel more like staying at a Motel 6 or sitting in a cheap bar rather than the level of service I expected.

I was staying here, and had the unfortunate experince to meet one of the valet workers. my car was…read moreparked in front of the valet sign and between the signs posted by the city stating "3 hour parking mon-fri". I was in front of the posted "no parking cart only sign" and well beyond the valet street sign. I was then threatened and as I walked back inside to resolve the issue, the bigger man was on the phone giving somebody my license plate number saying "we're getting you towed" very disappointing. Used to stay here all of the time, will not be returning.

How does this hotel only get 3 stars?!?!…read more Rooms huge, clean and well stocked. The location was perfect. Beds super comfortable, view of the pool beautiful. We had a room tidy when requested. Amazing amenities. My husband enjoyed the spa. We we're staying there for a retreat. The only downfall for me was that our Christian retreat was during a young dance competition so there was conflict between the two experiences. We were there to learn and restore. The dancers were high energy. Overall, I still felt rested and enjoyed our stay. The hotel food was not that good for our conference, but my expectations were low. I'd stay here again if in KC.

My wife and I stayed here for on vacation to visit Kansas City and visit attractions around the…read morecity. We had an upgrade to a nice room with a beautiful view of the Monument. Little did we know that halfway through our stay in the evening that I would walk into the bathroom to find a 2-3 inch cockroach along the tub. It didn't run at all as it just stayed put. I flushed it down the toilet, then called the front desk to a manager about it. I talked with Mel. He offered to move us to another room, which would not have been as nice as our suite. I declined as I didn't want a downgrade in our room. I asked him to make sure that housekeeping did a thorough cleaning the next day. The next morning I stopped at the front desk and talked with Delaney about the cockroach, and other issues. The lounge breakfast was not kept up. It took over 30 minutes to restock the french toast. The pool towels were not stocked when I visited the pool, and had not been for several hours from talking with others at the pool. We got towels from the locker rooms. On departure day, I talked with Mel again at the front desk, and he took notes again to give to the Director of Rooms. Granted it has been a few days now, and no one in management has reached out to us about the room, and our stay. Most of the staff that we saw weren't smiling, and were just there going through the motions. Customer Service is not a priority at this hotel.