I used KBR to renovate our master bath 8 years ago. I hired them after doing research on multiple…read morecompanies and getting several quotes. I recall having a very easy time working with the project manager (Armagan), but I don't recall him being on site to do much supervision. I basically trusted the crew to do the job correctly. One of the things they did was build a custom shower for us. Right after they finished we had issues with it - specifically, the floor wasn't graded properly so water would sit on the sides. They regraded it and it was slightly better. Then within the year's warranty, they had to come back and redo some of the flooring because water was getting behind the tile and causing it to crack. After that, there weren't any obvious problems, but on occasion when there were some cracks in the grout, water would leak down to the first floor. We dealt with it by caulking and trying not spray water in one direction, but we were afraid there was just constant moisture in the floors that was creating mildew. A few months ago I touched the ceiling and my finger poked right through b/c the drywall had disintegrated. Fast forward to last week - water leaked through the ceiling again, and we had the ceilings opened to see what was happening and now we're in the midst of a major shower rebuild. Apparently they completely did the shower incorrectly. Parts of the shower did not have any Durock (apparently, there is supposed to be a layer of Durock on top of the wood followed by a rubber lining over the surfaces before you lay tile). There are portions of the shower that only had dry wall, or nothing but the wood. Also, where they did have Durock and rubber, apparently it was the wrong order (the rubber was on the wood, with the Durock on top). Also, they painted the ceiling with regular ceiling paint rather than bathroom paint, so it was peeling horribly. So we have to get that redone also. We also suspect they did some of the pipes incorrectly. The bathroom smells like sulphur at random times, and a plumber once told us they were supposed to build a pipe that releases that gas and didn't (hope it's not causing any major damage because we have no idea how to fix that problem without ripping up all the floors). It's so dispiriting to find this out years after a major remodel and all the money spent, only to now spend additional money just to fix a bad job. :(

This is an update. We now have to file a complaint with MHIC. Contractor appears to have…read moreabandoned the job. They do not do very good work. The crews they use are very unprofessional and get upset when you ask that use common professional upkeep, like drop cloths to protect floors. They were always months behind schedule. They damaged walls and did a poor job in installing everything they touched and just left a mess. They are were not appropriately licensed. Stay away from this company as I don't think they'll be around long after the regulators are done with them.

Great service, product, and installation. The team had great communication, flexibility, and…read morearrived right on time.

Our initial experience was very positive, Kitchen and Bath Masters were attentive and patient and…read moreon the whole did a good job. We discovered an issue underneath the cabinets, visible with close observation.Our floor was uneven and their work left us with a gap underneath the cabinet visible from a distant front view. I should have seen it on completion of the work, unfortunately I didn't see it until I was deep cleaning six months later and noticed the issue. I contacted the company, they came looked at the issue acknowledged the problem told us they would email some solutions! I have yet to hear from them, I reached out via text again no response. A small issue we are still waiting for a response with a fix ,it's been about a month Today Kitchen and Bath fixed the above issue. The job looks complete and well done. Thank you Kitchen and Bath Masters.

The project started out real great with the Designer. Chris was our designer and he listened to…read moreeverything we wanted in the design and even helped us put things in the design we didn't think of. I would have Chris design my kitchen again. When the project start we were really happy about the way it was progress. That all came to a halt when we saw how the crew did the electrical work. When all was said and down the electrical stills needs to be redone to make our wall look more pleasing. It took way to long for the individual to rewire the electrical switches. The plumping was also a nightmare. The sink flood 3 times before a master plumber came in and fixed it. He was able to look under the sink and tell what needed to be done. The sink backing up caused water damage to my basement ceiling. The workers also put paper and blue tape on my wooden floors and when they remover the tape it varnish came off with some of the tape. They tried to fix it but my floor looks terrible. Also the crew did not know how to put the transition on the floor between the living room and kitchen. The way they installed it left it a tripping hazard. The project started on 7 Sept and it was finally completed 7 Dec. With all the problems we had with the crew every time I spoke with the project manager I would hear that is with in code and how we do things. I got very tired of hearing that and asked the project manager for the phone number to his supervisor and was told that he doesn't have a supervisor he was the supervisor. Needless to say I would never have this company back in my house for any things else.

Our kitchen transformation was nothing short of miraculous. Nothing had really been done to it…read moresince the 1960s. And to complicate matters, it is a very small kitchen. Jordan figured out a perfect configuration to maximize both the space and storage. He recommended Signature cabinets. We purchased the appliances and fixtures. Everything was installed by an excellent independent contractor, recommended by Jordan, who did all the work expect for that needing special licenses. He subcontracted that work. We've done several renovations in the last year (old house) and working with Jordan has far surpassed all our other experiences, both in terms of his knowledge and communication. He listened to our needs and ideas, he was candid about what would work and not work, and he immediately responded to any questions/concerns. We are thrilled with the results and highly recommend working with him.

We've now done four projects with JGKB, including three bathrooms, a laundry room, and our kitchen…read more(first kitchen remodel in 2001 and second kitchen remodel in 2024). We've been exceedingly happy with each project. Attached are a few photos from the most recent kitchen remodel.

Jennifer Gilmer designed and helped us procure our new, amazing kitchen! We had a terrific…read moreexperience working with Meghan at JGKB--she truly collaborated with us to realize our vision. She brought fresh ideas, problem solving, as well as proven approaches to help us design and implement an uber functional, gorgeous kitchen. Her amazing design was invaluable; her product advice was key. We look forward to working with her again on our next project!

Kitchen & Bath Depot just finished a major renovation of our kitchen (new cabinets, countertops,…read morebacksplash, ventilation and appliances). We can't be more thrilled. We had used KBD before on a simpler renovation (new master bath shower) and we were delighted with their work, so didn't hesitate to engage them for this far more elaborate project. Why are these guys such great remodelers? Let me list just a few of the reasons. * Completeness: Except for appliances, KBD displays and sources everything that is required. You aren't sent around to countless vendors to look at their wares and then be the middleman in negotiating appropriateness, availability, prices, etc. * Design assistance: You are offered as much or as little as you need. But be forewarned, Rich and Olga are likely to be much more familiar with design issues than you - so that when they make their suggestions, you will hit yourself on the side of the head and wonder why you didn't think of these issues or ideas yourself. * Craftsmanship: With remodeling, everything doesn't always exactly fit together. Walls are not perfectly plumb, corners not perfectly square, ceiling heights may be wavy and floors are not perfectly flat. Thus, craftsmanship is required to neatly mount cabinets and appliances to that they look seamless. KBD installers (who are direct employees, not subcontractors) all made the extra effort to ensure that everything (even stuff that we would never would have noticed) was done right and looked perfect. Thanks, Tony, Walter, Mark, Raphael and Steve. * Predictability: You are told what work and workers are coming next; everyone arrives on time; and other than for weekends (and two snow days) work is done every day. Our full kitchen remodel was completed in just four weeks - slightly faster than initially estimated. * Neatness: Drop clothes and dust shields were laid/affixed every day. And no day ended without a through clean-up of the job site. * Price: As noted by other commenters, KBD's prices, while not discount rates, are very fair for the extent and quality of work being done - and below some quotes that we received from other remodeling firms. Further, you are not nickel-and-dimed for extra costs from minor changes or challenges. * Peace of mind: Remodeling can be stressful. You worry that things will not be done right, that you are paying too much, or the final product will just not look good. Hire KBD and you can put those worries aside. The job will be done better than you will have imagined, it will look beautiful, and you will be happy to have made the decision to contract with KBD.

Shannon, Mark, and the team did an excellent job remodeling our kitchen and bathrooms…read more I saw kitchen and bath depot mentioned on Reddit of all places and the moment I stepped in to the showroom, Shannon greeted us and answered all of my questions and was super friendly. They worked with us on the design so everything was exactly what we wanted and the project manager Mark was always available to answer questions when the guys were working on the house. We now have an amazing kitchen with lots of storage and a bathroom with the soaking tub I've always wanted! Overall we had a great experience with them and would use them again in the future.

The place is amazing! Very knowledgeable staff. Down to earth. Great quality product.read more

I used The Somerville Bath & Kitchen Store to order a number of items for a bathroom renovation…read morethis spring; Jessica assisted me with selection and ordering. She was extremely responsive and helpful throughout the process, reviewing options based on preference/budget and answering numerous questions; she developed a good sense of my taste and the space, making wonderful design suggestions. She also worked with my contractor and kept me posted regarding various issues as they arose. For example, being aware of the cast iron tub I had selected (but not yet ordered), she alerted me to a manufacturing issue and limited stock. I ordered earlier than anticipated based on this, just before the product became significantly back-ordered at both DC area and online retailers. Throughout the process Jessica made me feel like a priority, despite the fact this was likely a very small job/order in comparison to others that she manages. Additionally, as part of my initial renovation planning, I visited area competitors and explored online options. I found the pricing at Somerville Bath & Kitchen Store very competitive; had this not been the case, I still would've chosen SBKS in order to have a reputable local retailer/supplier with wonderful service and excellent product knowledge! They definitely made my renovation more pleasant and less stressful!

Masterful Craftsmanship…read more I am giving a full 5 stars to the crew that finished our basement. These guys are true professionals and absolute masters of their craft. Their work ethic was matched only by their incredible attention to detail, the quality of the finishing throughout the entire space is top-notch. They were consistently respectful of our home and clearly took immense pride in everything they built. If you are looking for elite skill and a flawless physical result, this team is as good as it gets.

H&C construction has been my go to contractor for my last two large renovation projects. The most…read morerecent was a full bathroom teardown and renovation and we are thrilled with the results. The work the team did was beautiful and a great value for the price. We went a little over 10% over budget, which is just about what I expected for a project like this, and I was pleasantly surprised that we actually finished a few days early. The work comes with a 3-year warranty too (which we needed in the past and have had no trouble using), which gives extra peace of mind. Each person on the project - Elena the project manager, Juan the site supervisor, Alexa the designer, John the estimator, and especially the lead technician Cornelio was a pleasure to work with. As with any renovation, there are always surprises and hiccups along the way, but the team handled everything professionally, even when I was stressed and occasionally cranky. One thing of particular note was how much the team was willing to work with me when the inevitable surprises came up. There are things that nobody can foresee, which usually results in a change order and extra cost, but then there are those little things where everyone leaves a conversation with a different impression. In those latter instances, I always really appreciated how willing everyone was to meet me halfway and to make sure I felt good about how things were going and confident that we were doing right by each other. All in all, I highly recommend them and they will be my first call next time I have a project!

Used to love Kohler. Sadly I will never purchase from then again. Placed a large order to remodel…read moremaster bath September 1st. It's now 4 months later and I haven't received the most important pieces. No trim No bath filler. I cannot even use my bathroom. After complaining repeatedly they tried to fix the issue by sending my loaners and a gift. Had my contractor come out the Saturday before Christmas because he knows how unhappy I've been with Koehler only to find out the open box items they sent either didn't fit or had pueces missing. I'm having a blue Christmas. Thanks Kohler!

Very bad return policy! I got lots of Kohler parts that I cannot use. The return policy is 30 days…read moreunused. I don't know anyone who can remodel their bathroom in 30 days especially when some of the parts ship late from GROF/Kohler. I was unable to return unused, still in the box products after 30 days.

Don't know where to begin Had a leaky nylon ice maker tube…read moreflooded kitchen. Floor needed to be ripped up, fridge pulled, heaters on floor boards to get mold out etc. Project was to install new copper pipe installed (this was 2nd time rodents and whatever had punctured fragile nylon tube), install ice maker emergency shutoff, new hardwood floor. THREE months later still waiting final touchups on baseboard molding as new hardwood floor not as thick as old floor creating a gap. Contractor keeps saying he is coming, "check your email", etc. Death in family, car troubles excuse after excuse. Could not get repaired in time for thanksgiving. FOUR months later monday nite woke to water all over kitchen floor. Plumber pulled out fridge and saw that nylon pipe had AGAIN sprung a leak, "new line Ultimate had installed was actually a tape job (see pic #2) of old line. Cutoff was a medal makeshift clamp on a nylon pipe which apparently is a no-no. Have to file ANOTHER insurance claim (will be dropped) go thru entire demo, water repair, new floor install AGAIN...FOUR MONTHS LATER!! UGH UGH UGH

I had the best experience with Ultimate Home and Design in May 2018. I renovated two of my…read morebathrooms and everything was done very quickly (it took 5 days to accomplish), cleanly and pleasantly. Not only was the price very reasonable, the products and guidance were terrific. Nader was the only person amongst many to suggest I move the placement of my bathroom sink (since I was eliminating the desk area). And although I have yet to meet Cameron in person, he was a pleasure to correspond and speak with -- and also helped guide me with choices. I would recommend Ultimate to all of my friends, and plan on using them for many future projects.

Alex was fantastic. He was patient, and knowledgeable and helpful. I had a great experience…read moreupgrading my bathroom with his guidance. My project was excruciatingly complex. Sink from Mexico, small bathroom, tricky pipes. Alex walked me through the whole process, ordered what I needed, sent back what didn't fit. I get so many compliments on my bathroom.

Stay away! This company uses Build.com and R&L to ship. R&L delivered a damaged box and the driver…read morerefused to talk to us, drove away while we protested. After repeated attempts to resolve the issue including conversations with senior managers at both Ferguson and R&L we still have the damaged box on our porch a week later and we receive about 7 calls per day from R&L to deliver more. It has been a nightmare of incompetence and buck passing.