This company is only focused on making money on new construction homes and has zero interest is…read morecustomer service or a quality product. I built new with QBH. We are very happy with the home but the builder made us use Vintage. You could find electricians and alarm install companies that could do a better job for a fraction of the cost. They charged us nearly $2500 just to run coaxial and Rj-45 cable in our home. They wanted another almost $5000 to wire the doors and windows. It's a scam between builders and Vintage. All the Vintage reviews say that they'll sell you a product and good luck ever getting an actual technician or customer support to help you after you move in. This is exactly what happened to us. They told it would be THREE weeks before we could have someone out. I instead bought my own switch, wires and did the hookup myself. I would NEVER recommend this company and if your builder makes you, fight them or walk away from builder.

Experience has been first class Responsive, caring, and personal.read more

The 1st time hiring someone can be a problem. But I found no reason to be concerned with Chris. He…read moredid a fine job. Thorough and efficient. He ran into an unexpected issue which I thought would add significant time to the job, but he took care of it with only an added 1/2 hour of charged time. Will definitely hire him again.

He mounted the tv to the wall. He did a fantastic job. The tv is mounted at a great height…read more Scheduling was easy. He came on time. He was tidy. His pricing was more competitive than the other companies I contacted and the service was excellent.

Wow. Upon buying a…read morenew house, we wandered to Gramophone to have a new TV or two installed. 1. The team was amazing. 2. The solution built for us is beyond amazing. Everything works perfectly, and they integrated several things that normally aren't found at home anymore (yes, I still have a LaserDisc, yes, I know in the age of streaming. I still have two record players, and yes, I am keeping them!). First off, they asked a lot of questions. That was awesome. Second, they cleaned up any mess in the house. Third and last, every component they delivered worked perfectly. I have one more home medical project when I get more unpacked. But I already know who I will call (and it isn't Ghostbusters) for that next project!!!!!

Excellent service for our home theater. Installed new projector and the picture is great. Lee is…read morevery professional and courteous.

Tim and his team from Revelation AV added ethernet wiring to my whole house. The service and…read moreexperience was awesome! They were knowledgeable and thorough. They arrived on time and completed the task timely. The finish work was excellent. Thank you

I received a quote right away to install a bracket (provided by me) and mount my 85" tv on it. I…read morewas quoted $69 + $550 for two persons. I was a bit shocked because it was more than twice the amount of the second most expensive quote we received. I confirmed with Sam via text that the price was correct because it was more than twice the price of 4 other quotes I received. He confirmed that it was indeed correct. Perhaps their service is worth it, but I was quite satisfied with the company I chose for less than half the price.

Patrick installed my Lorex NVR with bullet cameras, installed a new wired doorbell (where no wiring…read moreexisted previously), and some WIFI floodlight cameras. The first thing of note was how good Patrick's quote was when he sent it to me. His pricing was fair, and his detail and thorough approach to making a proposal were top notch. Everything was in it...including diagrams and photos. He does a complete breakdown of labor and hardware costs so you can tell what you are getting for your money. If, like me, you are providing the cameras or NVR, he helps you understand where your part ends and his begins. He also was very quick to get back to me and keep in contact as I was making my decision between him an other vendors. In the end, obviously I went with Patrick...and his price was not the lowest in fact. His professionalism was what tilted me in his direction. We made a few adjustments to the proposal so by the time he came in, there were almost no details left to work out. That is always a good sign. I'm very glad I made that decision. Hey and Indy did a great job taking care of our home as they worked. The camera's went up and they look as they they were originally a part of the house design. The doorbell also looks original. I would absolutely work with Patrick again and most likely I will.

Recently I was having internet issues, and Patrick was able to evaluate my service and connect me…read morewith better products to make sure I was able to keep working remotely. Their service was affordable and of good quality. I needed them to update my internet, and they definitely delivered!

5 Stars from start to finish, requested a quote through Yelp Projects, got a quick response and it…read morewas best price from all the responses. We picked a date/time and asked for (1) Flat Mount and (1) Swing Mount and they had the parts at a reasonable price. Constant communication up to arrival, which was great. Marcus arrived in a company vehicle with all his equipment and the two mounts. Marcus was awesome, he slipped on shoe covers before going upstairs. We showed him what we wanted and he went to work. I told him that if he needed help to mount the TVs once he placed the mounts on the wall to give me a shout. I went downstairs, and barely heard him working. He worked so quietly that my nervous pup didn't even bark or get anxious. Marcus worked fast, told me he was done, and he had the TVs mounted on the wall. The swing arm mount is perfectly placed and moves smoothly. It is just what I envisioned and hoped for and no mess. Marcus gave us the different payment options, price was as quoted with no changes. Marcus told us to call if any issues. I highly recommend Marcus & TV Geeks !!!

I highly recommend TV Geeks. Marcus was on time, very polite, friendly, trusted. One can tell he…read moreknows what he is doing. 100÷professiobal. Exceptional service!!!

In July of 2019, we moved to Baltimore's Federal Hill area. This was my first experience with inner…read morecity living and I truly loved it. One of the necessities of city living, is having some type of security system for your home. I researched several companies and decided upon a highly recommended one, in First Security. First we met the sales representative, Jeremy, who was quite knowledgable about his competition and of course his company. He shared the differences First Security offered and every one of his points of contention were quite valid. I believed his straight forwardness and honest approach and agreed to utilize their services. Now the installation. Larry Conner was their man. This man had so much knowledge about his company, the alarm company they work with and every little detail one could ever ask for. He had the entire system set up in about an hour and completely covered every detail of their system. I was totally able to turn off, or turn on any part of their alarm from anywhere in the world. That was truly a feature we just loved. In early December we returned to our home, to find we had no heat in the upstairs of our home. Since the entire heating system had just been installed, we were totally baffled why this was happening. Was it our alarm installation? Did the installation effect the heating system? We called Larry to discuss the situation. He agreed to come back to the house to check out his installation and to be sure it wasn't caused by him. In an extremely professional manner, Larry explained why it couldn't be caused by the new security installation. He was so concerned that we didn't have heat, he called us at least 4-5 times during the week to see if we found the cause. That was far beyond his job description, but we truly appreciated his concern. We finally discovered by an electrician, that the wiring for our upstairs heating system was done incorrectly and the original gentleman who installed it, came back to repair the problem. Everything ended well, but we were totally taken back by the concern of First Security, We strongly recommend using their services. Totally first class in every way.

I have now worked with 1st security for both on my homes. The staff really work hard to make sure…read morethat you are totally satisfied with your install, as well as troubleshooting or addressing anything that comes up along the way. For me it's those two things that really stand out. Customer service and "it just works." In terms of customer service, it's hard to do better. The company's response time to questions is very fast. That's pretty much what you want. As for "it just works," the Alarm.Com system and equipment they are a dealer for really gives you peace of mind. It's actually secure. I could not be more pleased to work with and recommend the company.

Great experience. Inherited a hard-wired system (from company that went out of business) from prior…read moreowners who had no idea how to use it / no code. Hugo was able to gather some details over the phone & confirm that he expected to be able to service the system. Once on site, he was able to quickly assess, troubleshoot a few things & get the system working again, and explain various features/functions -- very clear and helpful. Even though I am not using them for monitoring, did not try to upsell me at all. Would recommend to anyone who needs an old system serviced (and would absolutely use them if I were in the market for a new system).

I recently moved into a new home and wanted to secure my home. I looked online for a few different…read morecompanies, most were not able to accommodate my schedule and unable to come out right away. However, go safer technician Navin was very friendly and gave me same day appointment. I was very satisfied with overall service, no complaints, felt they went the extra mile!!!

I strongly advise anyone considering working with Monica Escala to look elsewhere. My experience…read morewith her has been nothing short of a nightmare, and I feel obligated to share it to prevent others from going through the same. I hired Monica in December 2024 to install: 28 security cameras A sound intercom system with 18 speakers 5 access control pads integrated with the fire alarm system As for the security cameras, she agreed to install 28 after reviewing my architectural plans but only installed 16--and did so carelessly. Wires were left hanging, ceiling tiles were damaged with large holes, and I was never given access to the security system, while she retained full access and was apparently monitoring the premises without authorization. The cameras themselves were cheap, low-quality models from Amazon (under $50 each)--completely unsuitable for a commercial setting, despite charging me for a professional setup. I paid her the full contract amount for this portion, and she has yet to complete the job or give me access to recorded footage. Despite paying her half of the contract amount upfront, she never delivered or installed a single access control pad. Even worse, she had no clue how to connect them to the fire alarm system--something that should have been fundamental to her scope of work. I had to bring in my fire alarm vendor and general contractor to explain to her how to do her own job. Still, nothing got done. Regarding the sound intercom system, she was supposed to install 18 ceiling-mounted speakers. Instead, she purchased cheap desktop speakers (less than $30 each) from Amazon, dumped them on the floor, and suggested installing wall shelves to mount them near the ceiling--completely unprofessional and unusable for a public facility. Meanwhile, she continued demanding more money and delayed my entire project by over five months--from December 2024 to May 2025--causing serious disruption and financial loss. To make matters worse, she repeatedly entered the property without my knowledge or permission, even after I explicitly told her not to. She frequently asked the building's front desk for access, showing a complete lack of respect for boundaries and professionalism. Monica Escala has shown a complete lack of expertise, ethics, and professionalism. She overpromises, underdelivers, delays critical projects, uses substandard materials, and ignores basic contractual obligations. In my experience, this was nothing short of a scam.

From the owner: At AICyberHelp, we work together to elevate your home or office with automations, AI, and other…read moreinnovative technology. As well as anything needed for smart home and businesses. With our smart cameras, you can view and interact with your space remotely and receive real-time alerts. By integrating smart home technology with our cameras, smart shades, audio systems, video game rooms, smart tag readers, all by a touch from your smart phone we enhance your control and promote energy efficiency in your environment. Moreover, we emphasize strong cybersecurity practices with robust firewalls, antivirus software, and phishing training to protect your data and surveillance feeds. Our flexible solutions are designed to adapt effortlessly to hybrid or remote settings, ensuring productivity and security no matter where you are. Based in Washington, DC, our dedicated team of builders, developers, designers, and cybersecurity experts is committed to making technology more approachable and useful for residents and businesses alike. We believe technology should be intuitive and genuinely assistive, saving you time instead of consuming it, and empowering you without adding unnecessary tasks to your day. With a multitude of apps available, each presenting various pros, cons, features, and benefits, it’s easy to feel overwhelmed and stuck in a cycle of indecision, preventing you from finding effective solutions to your challenges.