DO NOT USE THIS COMPANY We scheduled for 1pm and expected them to arrive within the hour. By 1:57pm, I had sent an email, two texts, and I had made several calls. I received a response via text, saying to expect the person at 2:45pm. That was the last thing I ever heard from them! We had to change our plans and errands to accommodate for the lateness (and eventual no-show) of a company that didn't even give us the dignity of telling us they wouldn't be able to make it. They just ignored our continued messages for 4 more hours! The only good part about this story is that they don't charge until the appointment is kept, so we didn't have to fight through the same level of apathy to get any money back. We just wasted an entire afternoon, missed deadlines, and piled up tasks could have been completed if only we'd known not to wait for them! This was a horrible experience and we hope they don't get the chance to treat anyone else so carelessly. They only get the one star because zero wasn't an option. No show. No apology. No attempt to reschedule. No notification that they could no longer provide the service. UNACCEPTABLE! If you are reading this BE WARNED! KEEP AWAY! DON'T DO IT! read more

Smart TV Installers - Email from the "company" confirming appointment time. - Home Theatre Installation Near Me - Clarksburg, Maryland

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I scheduled an appointment and the appointment was missed without any notice or call. When I reached out, I was simply given the response "tis the season, we're busy and overwhelmed with appointments". I get it. Demand is really high during the holidays, but I booked my appointment during an available time online so as a customer it's hard for me to understand how my appointment was missed. I was able to get an available appointment same day; however, I was completely inconvenienced. To top it off, I was charged double to triple the amount for the most basic wall mount available. What really irks me is that I was inconvenienced and still overcharged for the service. This is not how you treat customers who have already supported this business multiple times. Please don't take advantage of your customers this way! read more

I called Sam on a Sunday evening and much to my surprise, he picked up. I was having trouble with another provider and decided to move on. Sam was very helpful over the phone and in-person. When it came time to do the actual work, he was meticulous and creative. As others have said, he quotes the price upfront and he knows his stuff. He also cleans up after himself which is very much appreciated. I hope this review leads to more business for him! read more

My husband and I bought a house and needed our 55" TV installed above our fireplace and knew we needed to hire a professional for the job. Not only was Saem speedy to respond to my inquiry, he was very thorough in learning about our space and needs. He accommodated our schedule and came on a Sunday morning. He was knowledgeable, professional, and delightful to work with. His attention to detail was also a nice touch. We couldn't be happier with how our TV and sound bar look and highly recommend his work. read more

Smart TV Installers - Home Theatre Installation Near Me - Clarksburg, Maryland

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ALERT********ALERT************ALERT to fellow consumers. I would not do business with this company. I scheduled an appointment today at 11:30 am. I received a text message reminder about my 11:30 am from the company. At 11:13 am I received another text saying they have moved my appointment to 1:30 pm today. Well now it is 2:36 pm and I have not seen or heard from anyone at the company. Let's send this company a message by not doing business with them that they cannot waste consumers time and not have a consequence. MarcusS read more

I don't understand how this company stays in business. For starters they missed two appointments. Nobody called to tell me anything. I texted them several times and of course, no response. When I looked at other reviews I saw similar issues. Probably best anyway, can't be trusted to keep appointments, can't be trusted to perform quality work. I ended up getting Best Buy to install my TV, they were fast to respond and came out the same day. read more

Leaving this review now as I should've read the others and booked an appointment elsewhere. I had a 8am scheduled appointment for today-received email and text confirmations leading up to and the day prior. 8:15am, then 8:30am rolled around with no communication so I reached out via text and email and received no response. The phone number listed goes straight to an automated response telling you to text them to book an appointment-no one ever picks up or responds. I had to move my day around for this 8am, and since they're over an hour late with no communication to me whatsoever, I sent them a message cancelling. I don't understand how someone can stay in business if they consistently no show on customers. read more

I was in search of a company to mount our 70 inch TV on the wall and hide the wires after many years of it looking like a mess. I found Smart TV Installers and heard back very quickly from Samson ,the owner. I explained what I needed and he came out the next day and did everything perfectly. He adhered to the current Covid situation wearing a mask and booties the entire time. He was prompt ,courteous, and his prices to do everything he did including mounting the new sound bar were better than I expected. He is a true craftsman. If you need your TV, mounted, wires, cable, etc. I highly recommend him. Great company. Jimmy G. Gaithersburg, MD. August 2020. read more

The installer (owner - Samson/Sammy) showed up 1 hour later than scheduled and did not have a mask. He was wearing a neck gaiter - which has been shown to be ineffective at blocking the small aerosol particles that cause COVID-19 infection (as published by MIT: single-layer gaiter blocked only 10 percent of 0.5-micron particles, while the two-layer gaiter blocked 20 percent). With COVID-19 rates on the rise in the DMV this week, I was uncomfortable with letting him in with only a gaiter instead of a mask. I asked him if he had a mask of any type (the words "official" were never used) -- just not a neck gaiter, and explained why based on the info above. He agreed to go buy a mask and said he would be right back. 30 minutes later, I called to ask where he was, and he told me that he left the job and was not coming back! He said someone could come back tomorrow - when I responded that I am not available tomorrow, he said he would call me right back. Well, he never called back and no one responded when I called or texted. By the way, even before today, just as the other reviewer also experienced, no one ever answers the phone when you call - ever. read more

Did a great job mounting two TVs and a sound bar for us. Charged reasonable prices for each.

I was looking for an installer to mount 2 tv's and hook up a sound surround system. I left messages for them twice, but never got a response. It reflects the character of a company whether they consider they feel any obligation to respond to inquiries. If its unimportant to them to call back, even if they are currently booked tells you something about their integrity and whether they are customer centered. read more

We scheduled for 9 am. I received multiple email and text reminders about this appointment (including that day). No one showed. I tried to call, the mailbox was full. I tried to text, no response. I never received a message about anyone running late or even needing to reschedule. I took off work and my husband cleared his calendar for this installation. Such a disappointment but unfortunately more common than not these days. No excuse for treating paying (and reviewing) customers. My husband and I run our own business and value our clients' time and trust. I would not recommend using this business - if they don't think of you before they come into your home and get that payment, they won't think of you during or after. read more

Made reservations for them to install our TV. They never showed up. Never called to apologize or give a heads up. Totally unprofessional. Wasted a day waiting for them. Hope they go out of business. read more

Fast, professional, and a really excellent installation. Grateful for their rapid availability and reasonable price for a solid job.

Sam is professional and courteous! So glad we used him for our TV installation. He arrived promptly at the scheduled time, completed the install and was kind enough to clean up the bit of mess that mounting a tv can create. Would highly recommend his services! read more

Samson is a great serviceman. I requested services for a TV installation and he took a same day appointment. He completed the mounting in 15 minutes which was perfect for getting through the next few weeks of homeschooling my daughter! Thank you for your prompt service! read more

We've all been there: burned by Best Buy. I've owned my flat screen TV for years, but as a renter I didn't want to bother with hanging it on my brick wall. When I moved, my mother recommended I get the Geek Squad to install it, and I have already documented that terrible experience. Smart TV redeemed my faith in this industry. When I called Samson, it took just moments to set up an installation time the same week- and he was on time. He had all of the equipment he needed, including the mount itself and some extra HDMI cords. He was thorough and quick, even though my wall proved difficult to mount because the space between walls was too narrow- he sawed down the nails so they'd fit and helped me adjust to the television to the optimal height. I highly recommend this company to all my friends for their entertainment needs. read more

I had a excellent experience with the technician. He was able to connect my components as well as give my the optimal home theater viewing experience. Smart TV Installers have become my GO-TO for TV mounting and home theater connections. I higher recommend them for your TV mounting. read more

They never showed up. Confirmed the night before via text. Spent a lot of time prepping the space because everything is babyproofed and basically wasted a morning waiting for them. Have not heard from them at all. read more

So mad I had to make this review. Sam is not reliable at all! I set my appointment online and called multiple times, left messages and sent text messages. After I spoke to him he told me he was going to come but than never called or didn't show up. I am over it now. Moving on to someone else. I have to be honest, Sam has installed my tv in the past and does great work but it was VERY difficult to get him to do it. read more

Sam is the man. Called him to install a 50in tv after thinking I could do myself. He quickly showed me how to identify studs and was extremely knowledgeable. Came over within 20 mins of my call after hours and was very polite, professional, and quick. Highly recommend him for any TV mounting needs, definitely learned that it's a lot harder than it looks on YouTube videos! read more

Very professional. Came on time. Have a complex system but Sam quickly identified the problem and fixed it. Sam did a great job.

I recently moved from Sandy Springs to EAV. I contacted Smart Tv, to to help move the tv's they had previously installed to the new place. Franco stopped by with his crew took down the Tv's and mounts, and reinstalled them at our new house. We never missed a second of tv thanks to them. Thanks again! read more

I booked Smart TV Installers online to wall mount a 43-inch flat screen TV. I received an email confirmation for the appointment then I received a text a dew days later asking if they could arrive an hour earlier. Smart TV Installers never arrived and didn't respond to repeated texts (their preferred method of communication), emails or phone calls. That's unfortunate and extremely unprofessional. From the previous reviews I read, they do a very good just -- if they show up. read more

Installed a flat screen above my fireplace. Responded quickly to my inquiry and scheduled appointment for the next day. Excellent price and service. Thank you. read more

Smart TV Installers did a phenomenal job at mounting our TV. Sam came out this past Sunday and worked diligently to put together a mount I had recently purchased from Amazon, mount a new Vizio 65'' inch 4K TV to our wall, hide all of the wiring inside of the wall and also mount a Vizio Soundbar with surround sound. It turned out great and we couldn't be happier with Sam's service and professionalism. read more

Totally unreliable!! Do NOT use! Sam no showed today after promising to come. When we scheduled I told him I would cancel appointment w/ Best Buy installation (which I did!) & use him instead due to better pricing & good reviews. At the time of today's appointment his voicemail was full, & he didn't answer my calls or texts. He has left me in a bind. UNPROFESSIONAL!!! Just read 2014 review where he dropped plasma tv & didn't pay for it, wanted customer to buy used tv. Full of BS!! read more

Samson seemed fine on the phone. Made an appointment. He didn't show or call. Unreliable. Stay away.

We called on a Saturday afternoon after realizing there was no way we were going to be able to install 2 flat screen TVs ourselves. We got Sam, the owner, and he was able to come out a few hours later to do the install. He did a great job cleaning up after himself and working with the existing mounts we had. He quoted us a great price that was on par or cheaper than many of the other locations that we found online and weren't going to be able to come out until later in the week. Overall a really great job and we were happy we found Smart TV Installers LLC to handle our TV installs. read more

Carla and the Smart TV Team (Germin, Craig Olson, Jose Flores-Chaves) were very professional. They always arrived on time and dealt with a tight time crunch and a less than cooperative property management team. Smart TV was flexible and worked with us to reassure that we were receiving the best product and service at the best value. They went above and beyond! We're thrilled to be Direct TV clients, thanks to Smart TV! read more

After corresponding about price and setting up a date, Samson never showed up for my appt or responded to my messages about said appt. Very unprofessional! read more

Excellent work! Personable and efficient. I was able to schedule next day service. Prices are very reasonable. He knows how to use various mounts. Very careful with my televisions. Highly recommend. read more

Sam is the man! He could not have been a nicer guy and did a wonderful, really professional job hanging my TV. He really took the time to make sure that it was perfect and exactly what I wanted. It was a big TV, and what I thought would be a tough job, but he made it look easy. And it looks great. And this was by far the best price I could find in the DC area. But what really set him apart - when it turned out I didn't have all the cords I needed, he had them in his truck and passed them along at cost. I really can't recommend him enough. read more

Outstanding job! We needed to mount a new 65" on the family room wall in a rush because we had people coming over the next day to watch a movie. So we called Sam who was extremely kind to add it to his busy schedule at the end of the same day. He came even earlier than anticipated, did a perfect job and charged a very low price compared to Best Buy or other large companies. He masterfully hid the AC outlet and cable, and was able to tilt the TV just enough to have the perfect view angle while sitting on the sofa. The TV is now up on the wall and looks simply great. Highly recommended! read more

After my mom and I were unsuccessful mounting my living room TV I called and spoke to Sam. He was able to come out the same day. He did a great job of mounting two TV's at a very affordable rate. He also was able to conceal my cable box, and hide all the exposed wires. I am very pleased with rhe job that was done and will recommend Sam to all my friends. read more

i am utterly disappointed and was inconvenienced!!!! i scheduled a 10am appt for today and no one showed up. i have called, texted and emailed; yet no response. go with a different company. wtf!!!!! read more

I was replacing a wall mounted 55" Samsung with a 65". So very happy that I selected Smart TV Installers. Sam was great to speak to about the job, quoted the pricing up front, came on time and did an excellent job. He was very knowledgable, took great care of my equipment and made sure that everything was clean and dust free before putting the new TV up. And all at a very fair and competitive price. Plus, he's a super nice guy! Could not be more pleased. I would highly recommend Sam / Smart TV installers. read more

Really great installation at a very reasonable price. Sam did a terrific job with installing a large flat screen above a stone fireplace. He minimized impact to the stone and visibility of the wires. Thrilled with the end result. Highly recommend! read more

I wish there was an option to put zero stars! I have never in my life experienced service like this before. I called and made an appointment with him.....not only did he not show up..he never even called to cancel OR answer my phone calls. He then texted me hours later and apologized saying his charger had broken and phone died (which was a lie because his phone was ringing) but I decided to give him another chance when he offered to come the next day because what can i say I am a pretty forgiving person. He did not show up for the second appointment and did not call or text me and still ignored my calls and texts AGAIN. Then texted me hours later saying he had a big job......I was so angry I have spent two evenings waiting for this man to show up and do his job and he had the audacity to offer to come a third time. He is very unreliable and unprofessional and lets just say this is my first time writing on yelp. I have never felt the need to complain about business like this before but I wanted to save someone the stress and annoyance that this man has put me through. If you have nothing to do and dont mind being ditched and not contacted when you have a set appointment then by all means use Smart TV Installers! read more

Having moved from Anne Arundel County to Montgomery County, and being forced by circumstances to shift from Comcast to FIOS, you better believe I needed help with a full surround sound setup. Sam is the Man! He was delayed by a long appointment and weather, but came at night anyway, and worked until he was finished installing my HDTV and surround sound system, including setting up towers for the speakers, running wiring, etc. He was pleasant, efficient, and very professional, and the charge for the work he did was very reasonable. About a month after he installed my system, I had a problem getting audio, and Sam came out right away and fixed the problem promptly, again with a great attitude. In a time where service industries of all kinds are just performing abysmally, I can honestly say Samson and Smart TV are a complete pleasure to work with, and I will not hesitate to recommend Smart TV to anyone and everyone who needs high quality, expert assistance with their audio-visual needs - you cannot go wrong with Smart TV. read more