ALWAYS courteous and helpful. I have been to their site for the past two years. Thank you for great…read moreservice! I feel very comfortable going there and the place is clean and welcoming. Bob and Justin answered all my questions I will be back again.

Recently had an issue that was still covered under their guarantee. No hassles approving the repair…read moreand it was completed well at no cost. Great, highly recommended repair shop.

This was my first time using Phillips, my company brings some of their vehicles over to them for…read moreinspection and thought I would give them a try. I brought my car here on Monday (8/1) due to a noise that it was making on the left drivers side. Drop off was a bit confusing as the front door was open but there wasn't anyone at the desk and I waited for about 5 minutes or so and had to walk around to find someone. A gentleman came from the shop area to help. He was pleasant and took my information and promised to give me a call with the diagnoses. I had informed him that it was my only vehicle and that I would need it back ASAP to be able to get home, he assured me that I would hear from someone that morning. I heard back from them at 11:57AM and they let me know that the strut mount and ball joint on the left side were broken and needed to be replaced. She quoted me a price of $350.00 for each and told me that it wouldn't be any higher than $700.00. They didn't have the strut mount in stock for my car and they would have to order it and it would arrive the following morning. I agreed to these repairs and we both hung up. Tuesday morning came and about 11AM I called over to see if the part arrived and to discuss how we were going to handle the payment. The owner indicated that yes the parts arrived and that they would be working on my car that afternoon and it should be completed. I said okay and thought everything was fine. By 4PM I had started to call them to find out the status of my car as I was getting ready to leave work to come over and wanted to be sure that it was completed. After about 1/2 hour I got a call back and was told that it was done and they "just had to get the paperwork completed". I said okay not a problem and asked what the total was and was told "once the paperwork together we can let you know when you arrive". I made my way over to them about 10 minutes later. Once I arrived a gentleman asked me to have a seat they were just finalizing the paperwork. After another 10 minutes a female walked in and we said hello and I continued to wait. After another 10 minutes the female asked me to come up to the desk she was ready for me (at this point I realized it was the owner), I came up to the desk at which time she handed me a bill for $1,041.53 which was significantly more than the approx. $700.00 which she quoted me. She then proceeded to tell me it was because they replaced the right side strut mount as well due to it being a "safety issue" and would not pass inspection. While I understood the safety issue and it not passing inspection that was NOT what my car was there for. It was there for the noise on the left hand side of my car. When I asked why repairs were done that I had NOT authorized I was told that the mechanic felt since it was a "safety" issue and the owner wasn't around to call me that he would just replace them. When I pointed out that this was unacceptable the owner proceeded to tell me that it wouldn't pass inspection (yes my inspection was due) and that it was a safety issue. While I told her I understood all that my issue was WHY DIDN'T ANYONE CALL ME TO GET AUTHORIZATION. More than likely I would have approved it, however, NO ONE called me. It wasn't like they gave me a discount on the price either. It was the same amount to replace the left side (including labor) as it was the right side. I was then "forced" into an agreement to pay the difference by the end of the month, however, I didn't agree with this, however, they were holding my keys hostage and I had no way to get home and felt I had no choice. I understand mistakes happen, but I didn't authorize this work and I can't verify if in fact the mount was bad as they didn't show me the part etc. There was no issue with the right side when I brought it in and believe that I was taken complete advantage of.

Solid place! came in for a inspection and oil change had to move my appointment due to getting a…read morenew job people were great very flexible and understanding with scheduling, and most importantly they did great work on the car!

I've had the misfortune to require repair work on two cars over the last two summers. Based on…read moreConcord Auto Body Shop's reputation we took our Jeep Grand Cherokee for an estimate last summer and were hoping to have it scheduled for repair while we were away for a 2 week summer vacation out west. Concord Auto Body was extremely busy, but Pete was very accomodating and said he could fit us in while we were away on vacation. We were kept informed on the progress and any additional potential work while we were gone. While still away we were informed that the car was ready and we could pick it up when we returned. The Jeep looked perfect when we arrived to pick it up. The car was also immaculately cleaned which was a bit unexpected. Considering we have two young kids it was a very nice sight to see the car look brand new on the inside and out! In June of this year we had to take my BMW 3 series in for a minor scrape on the front left fender/bumper area. I was dreading the potential cost of this one because a family member had scraped the car with his car and we were not handling through insurance. I feared the worst in terms of damage cost even though the damage didn't look "that bad". Again, we arrived at Concord Auto Body on the verge of a trip to the Delaware coast for a week and were hoping we could get fit in while we were gone. Pete, again was extremely accomodating and said they would fit us in. He gave us an extensive review of what would need to be done to fix the damage including several potential addtional significant costs that might be incurred depending on what was found underneath the bumper and the various sensor for park distance, etc. We were again kept informed throughout from the call a week in advance of our drop off as a friendly reminder and during our trip to inform us what was done and when the car would be ready for pick up. Upon our return yesterday, the car was sitting there waiting for us. The car looked perfect like it just came off the show room floor of the dealership. Pete and the crew inside were extremely friendly and we joked around about how my Dad still wouldn't be invited over for Thanksgiving for damaging my car. As I got into the car, I was again floored by how clean the car was on the inside as well as the perfect fix on the outside. I genuinely felt like I was driving a brand new car again! Thanks Pete and everyone at Concord Auto Body Shop. You do fantastic work! I hope I never have to see you again, but if I'm in need of repair work in the future, I will definitely be seeing you!

Great customer service and such quality end product…read more Larry and the team worked with my schedule to complete the job so I did not have to rent a car

Good service and fair prices, the work that I have needed has always been done on timeread more

Super fast and honest service at a great price. Exactly what everyone is hoping to get…read more I 100% will be back. My conversation after paying was informative, helpful, and caring. "Sometimes we take of things without hearts, and sometimes we take care of things with hearts."

Ive been going to Aston Gulf for over 20 years. Keith the owner has always gone out of his way to…read morehelp me with whatever vehicle, car motorcycle scooter, I brought to him. Never had one issue nor do I know anyone that has. I see the negative reviews and they look bogus. You don't stay in business is a small town for almost 40 years by ripping people off. This is by far the best shop in Aston.

I've used them for several years for all of our business…read morevehicles. They've been both fair and thorough with their work. Definitely recommend!

Came here for an inspection and oil change! It was very accommodating and they were very nice! I…read moregrew up in a very similar family business and it's hard to find good customer service like this! When I can't go home to get my car worked on - I will always come here!

Nice People nice place Took all my cars to them for yearly…read moreinspections.

I had to pop in the other day as my engine warning light was on heading home to New Jersey. This…read morewas the closest auto place that came up when I did a search. Mike, the owner, checked out my car found it was a very minor issue easily solved it and sent me on my way. Nice guy helping someone from outside the area in need. Would totally recommend him to anybody else. Someone who behaves in that manner obviously cares about people and his business. Bring your car to Mike.

Very frustrating experience getting an inspection scheduled…read more I made an appointment and was pretty clear over the phone that I intended to wait for the vehicle. I was told it wouldn't be a problem, come in early, the inspection only takes 30 minutes. I arrived as the place opened (730am) and was told that the inspection does take 30 minutes, however, I couldnt wait for the car, those appointments were not available, drop it off, it'll be done by 4pm. No reason given, no "sorry a guy called out sick", nothing. Absolutely insane way to run a business. No chance Im ever going back.

Very friendly and reasonably priced and had financing available. It continued to work on what they…read morecould find until it was correct..

Amazing work at reasonable prices! Arty replaced an alternator and even took us early!read more