Just left. Please find a different oral surgery location and do your research.
Let's just get this out here -- this place was someone's home they converted into a dental surgery location.
During my consultation, I waited an unreasonable amount of time to be seen. It took them a hour and a half to get to me. The surgeon kept emphasizing he typically removes wisdom teeth on teens and younger patients. Well... I'm not a teen or a younger patient so...?! He expressed he was willing to do my procedure. I paid out of pocket (via my HSA) for the 3-D scan. He felt good about the distance between the root of my wisdom teeth and my nerve.
--A month before my surgery they sent a text to reschedule, no phone calls, just a text message -- they said the reschedule request was due to an emergency-- a month away! How is there an emergency a month away? I was upset. They shared the surgeon's father passed away. And that the ceremony was scheduled for the day of my surgery. Okay. Sure! Rescheduled.
I arrived for the surgery, with my driver in tow. Virginia, couldn't find a vein AFTER poking me TWICE with a needle. I don't like needles, but I understood this was necessary part of the process. I could tell she was getting worked up about not finding a vein, but I remained calm. She suggested "laughing gas" to enlarge my veins. Okay. Sure... She shared she found a vein on my hand. I have the laughing gas mask on and she's asking me if I'm okay and not to jump because that could poke her. I tell her I'm going to try not to jump, but I'm on the laughing gas. Irritated, she snatched the elastic off my wrist, rips the tape from my arms, and removes the oxygen mask. She tells me "...we're not doing this. You can go somewhere else to get your surgery...". The surgeon comes in to tell me that Virginia is his best nurse to find an vein and if she can't find a vein no one can, he certainly can't. Okay....?? So there's no surgery today?
It was beyond odd. I think there were conversations about me being upset about the cancellation and prior to me arriving Virginia was on edge and ready.
A MASSIVE waste of time. I received a partial refund for the services. I will be contacting my insurance company to share the charges and issues. read more