Say ahhhhh! We love Dr. Herrera! He's not only professional, but he's personable. His expertise…read moremade my daughter and I feel confident and relaxed while getting her wisdom teeth out! There's nothing acci-"dental" about our choice of oral surgeons! Check in was easy breezy and we didn't have a wait at all! She was taken back immediately and the assistant set her right at ease! Getting any procedure can be daunting, so it's reassuring to have a great staff that cares! What are dental x-rays called? Tooth pics! The office itself here in Brandermill is soothing with shades of rich bronze and muted gold... it's super clean and chill. There was a sign that said no food or drink, and I really wanted to sip my Aqua Panna water, but alas, I held off. A word to the wise, come here for you wisdom teeth issues, or any oral surgery. You'll be in good hands with Dr. Herrera, and that's the whole tooth and nothing but the tooth!

I visited VA oral and facial surgery twice for two different procedures ,and each time the service…read moreI was offered was excellent from both Dr.Watson and the staff. The staff is very kind ,and Dr.Watson every post -procedure , he had personally called to check on me . (which I greatly appreciated!) -Fadzi

Dr. Drew Ferguson is AMAZING. I've had 2 surgeries with him, one removing a large number of teeth…read more(17 extractions in one day!!) just recently. I had an issue during my recovery and he was able to see me the VERY next day. He explains everything in a way easy to understand, and matches his explanations to your level of medical knowledge. He wasn't incredibly familiar with a genetic condition in my family SO HE LOOKED IT UP. At my second consult, you could tell that he had actually reviewed my chart from my previous surgery before the appointment because he referred back to a few things that because of my genetic issue would need to be adjusted with the sedation. That a doctor would pay that much attention to/for me was amazing. He's got a great bedside manner, smiling/laughing/joking and REALLY put me at ease. He also understands that deep fear of dentists some people have, and works hard to put you at ease. His entire staff is phenomenal!

If this business is interested in a public perception of valuing patients and providing good care,…read moreDO BETTER. In booking the appointment for urgent dental care, I confirmed with the scheduler that the practice takes my insurance (high level federal employee dental coverage). I was informed when I arrived for my appointment that they do not take my insurance and was asked to self-pay instead. I canceled the appointment on the spot. Problematic on several levels: 1. Waste of 2 weeks to address an urgent dental need when another practice could have been found. 2. The possibility that treatment will now cost more because of further delay. 3. I had to ask the business manager *not* be charged for the scheduled visit. 4. The business manager, who was nice and listened, seemed surprised at my experience because "the practice takes very few forms of insurance". Nice. 5. Taking time off from work unnecessarily. In a climate of the corporatization of health care-- not a good look if the goal is to convince the public that the business cares about the community it "serves".

Great. Everyone was friendly and for a dental experience I will definitely return. Very up to date…read more equipment etc which makes it a little more bearable.

I had a terrible experience at this dental office. Before my procedure, the financial coordinator…read moregave me an amount based on my insurance and asked if I wanted to proceed. I agreed, and at checkout, they circled another amount, telling me, 'You do not owe this. I paid the amount they instructed. They did not tell me that I should expect to receive another bill. A month later, I got a bill for that circled amount. I called, and we played phone tag. They finally left a message saying it was a miscommunication and that after insurance adjustments, this was the real amount I owed. I planned to pay at my next appointment, but instead, they sent it to collections. When I got the collection notice, I called the office, explained that I was going to pay at my next visit, and had been trying to reach them for months. They apologized, and I paid the balance over the phone, but then a $69 processing fee from collections was added. I told them I didn't believe I should pay that since it was their mistake in sending it to collections. They said they would follow up by email or call if it was an issue, but I never heard back. A few months later, I got more text messages from the collector. I called them again, and they said the dental office never updated them that I paid. I called the dental office to tell them they needed to inform the collector, and they said they would. Within an hour, they called me back and said, 'Yes, we figured it out--it's still that $69 fee.' I told them again that I didn't believe I owed it and that they never followed up as promised. I asked to speak to a manager, who apologized for the miscommunication and said they would do extra training for their financial coordinator, but still insisted I owed the fee. I told them I didn't feel I should pay it and to cancel my upcoming appointments. This was my first visit at this dental office, and I don't think they care much about their clients after the way they handled this situation that they cause based on their miscommunication and poor follow-up. I have never experienced anything like this.

Reviewing a dentist office has to be top tier mid 30s behavior BUT I do love Dr Vacca's office!…read morePrior to coming here, I've had so many bad dentist office experiences, but it's been night and day (probably why I am still using them almost 10 years in and drive an hour first thing in the morning to have my mouth violated twice a year). Shalonda has been my dental hygenist for the last while and she is so, so sweet and pleasant to see. The dental hygenists here are very gentle and will make adjustments if needed for any particularities. The team is top tier and both Dr. Vacca's are so kind.

I cannot recommend this practice highly enough. Both father and son are exceptional and caring…read moredentists. I had a Saturday emergency and I actually was able to reach someone who took the time to discuss whether or I needed emergency care. When it was determined I didn't, they fit me in right away and every member of that staff knew why I was there and made me feel super comfortable. From the front desk, to the hygienists, dental assistants, and the dentists themselves, I give as many stars as possible.

Dr. Z is amazing!!!!! I highly recommend him! He is knowledgeable and experienced. We recently…read morehad some work done for my 9 year old son. Dr. Z treated him so kindly and with respect! He didn't insist on putting my son under and didn't do any unnecessary work. His staff are also wonderful! I feel welcome and relaxed in his office.

When I originally moved to Richmond 10 years ago from Fairfax, VA I was really reluctant in…read morechanging Dentist since I had used my current dentist for five plus years and in addition to that I just started my Invisalign treatment when I moved to Richmond, VA. I continued to travel back to Fairfax to get my checkups to make sure the invisalign was moving my teeth appropriately, until I was complete with the treatment. Fortunately they had evening and weekend hours so it worked out well. Anyway, at that time I was considering a switch to a dentist in Richmond... I can't even remember where I looked them up... but talk about a horror of a dentist experience. It was somewhere in the RVA fan area... and all the dentist equipment was old and rusty looking and the customers their were literally psychotic... this probably happened 9 years ago... I still remember it like it was yesterday. I waited for awhile and the dentist called me in took the X-rays... mind you I was using my teeth to hold the biggest contraption known to man... not one thing I was used to... it looked like a contraption from the 70's and I just came from a super sophisticated dentist in Fairfax. I literally hurt my jaw holding it. The doctor had to go in and out to handle these other psychotic patients that had complaints... and after 45 min in the dentist told me I had to come back another time for a cleaning and an actual checkup. Seriously I was like definitely not! Long story short I actually out in a complaint with my insurance on the dentist. So for probably 5 or so years I continued going back to my dentist in Fairfax because I was too scared to try someone new. Then of course I got pregnant over 3 years ago and I finally thought to myself, I can't keep going to see the dentist in Fairfax. So I decided to take the plunge and see my husband's dentist Dr. Zentgraf... so glad I did. His team of hygienists are super nice as he is too and made me feel right at home. Also doesn't hurt that I haven't had any cavities since I've been going to him (just wait I probably just jinxed myself). Regardless, I highly recommend Dr. Zentgraf as your dentist if you live on the south side. The best part is that there is hardly ever any wait! You get there on time sign in and within a few minutes they call you to the back... always quick visits!

WARNING! This could have been so simple. Started out well but quickly turned rude and…read moreunprofessional. Finance dept quoted me and I repeated the info and wrote it down because my reading glasses broke. Got home and printout did not come close to matching the numbers quoted. Then...the "emergency on call " number? Dr O answered/promised to return my call within an hour and didn't bother. Apparently her time must be more precious than mine. Horrible experiences. Zero empathy here. Liars and cheats. I found out the hard way. I should have paid attention to the other reviews. FOLLOWUP: Went in to get my copies to go elsewhere (lied to about this as well) -everything was going well at the ft desk..until Dr O decides to OPENLY CONFRONT ME ***AT THE FRONT DESK*** in front of employees! WHAT "PROFESSIONAL" DOES THIS?! And the "customer service" numbers that says to please contact them? I did. Twice. They are apparently there to say and do absolutely nothing. How bad can it be? It's really worse than horrible!!!

The professionals do great work. When it comes to billing and claims management they are horrible…read more I have been calling them monthly sometimes twice a month since August. I keep being told that my claim has been mailed.Well today I was told that it was mailed on 11/24. I requested to speak to a billing supervisor they would not speak to me. Told me that I will get a call back...but understand that is is Friday. Yes, 10:00 a.m. on a Friday morning. They expect payment before the visit is started, before your insurance company is even contacted about your planned service. Then they push care credit on you for the full service amount before insurance pays anything. If you go here be prepared to pay all expenses up front and good luck on getting it refunded.