Dr Stephen Brown is an excellent oral surgeon and I had 2 of my wisdom teeth pulled some years ago. When my children dentist recommended that both of my children have all 4 of their wisdom teeth extracted I took them to Dr Brown. The staff were pleasant and friendly. The price for the extraction was affordable. Even though we had this procedure done some years ago, I would still recommend Dr Brown for any oral extractions. read more

I probably should have read these reviews first; lesson learned. They are an "in network" provider with my insurance, but they do not honor the negotiated rates for services that aren't covered. While Virginia law allows this, it's a very poor (and shady) business practice. Insurance says we owe one amount, and Dr. Brown's office says we owe $350 over that amount. To have 1 tooth pulled, with insurance, it cost us over $800 out of pocket. Update: After some research, I found out that my plan is self-funded by my employer and falls under the Employee Retirement Income Security Act of 1974, which falls under US Dept of Labor laws, and is exempt from state laws regarding insurance.....long story short, they are over billing. I tried to resolve this with the office multiple times myself and with a conference with them and insurance. They refuse to correct the bill. At the suggestion of my insurance company, a grievance has been filed. read more

They are lying with the billing. They say it is included and then 2 years later charge you lot more than what was initially asked to be paid and said would be final. DO NOT GO HERE. Read their "reviews that are not recommended" and find some other place you can get what you pay for and only that. read more

I just got all four wisdom teeth extracted today and I cannot be more grateful for Dr. Brown!!!! I have been in constant excruciating pain because of my wisdom teeth for the past week and although on Friday I had to wait 4 days to call and make an appointment because they weren't open until the next Tuesday, the receptionist fit me in the very next day. I was very nervous because of the reviews I've seen on this Yelp page but Dr. Brown and his staff made me feel extremely comfortable and the put my mind at ease. They have amazing technology for xrays and sedation medication which made for such a quick, painless, and easy operation and I'm so happy my dentist directed me here. Also, the doctor gave me a courtesy call this evening after my procedure which brought me to tears because I haven't ever received such diligent care from a doctor as a patient. This doctor is so genuine and he has been so good to me. God bless read more

Hi Christine!! You are a LIAR. Perhaps you should get your patients right BEFORE you reply. Also, there is a space for the vendor to respond to reviews, which you could have utilized instead of responding with a 5 star review to try and get more people into your office, when you clearly can't handle the workload you have now. I would have been fine with waiting an hour, or even an hour and a half. I called on Friday, my appointment was Monday afternoon-so same day care/emergency appointment? No. You did nothing regarding my medical coverage, other than what you should have to do in verifying anybody else's healthcare-in the front desk words, based on the location of the teeth. Also, I never told you I was in pain-or that I would wait all day, as 1) I wasn't in pain and 2) I would not have taken off of work to sit in an office for 4 hours without even seeing a dr. I'm sure HIPPA would be pleased to know that you are talking about a patient's medical coverage on a public forum. You did not STAY over and see me, I was there at 2:30 in the afternoon for my 3:00 appointment. I never asked for any narcotics over the phone, nor did I treat the person on the phone with any disrespect that wasn't directed at me-ergo, talking over me the whole time with stupid questions like, did I take motrin? AFTER telling you I had listened to the surgeon's directives down to the letter. As for my failure to mention a patient with an injury-No one in the waiting room (for 4 hours!!) was made aware at all. Myself included. I have no way of knowing there was an emergency case, because a simple, "Hey everyone we have an emergency that is taking longer than necessary" would have explained away all of the frustration of EVERYONE else in the waiting room. Plus- the front desk receptionist (who, by your *excellent* customer services skills as shown in your review, I'm assuming, is you) also told me "Yeah, some days are just like this-we get so busy!" that was the ONLY thing said to me about any wait time. And again, as I stated initially-additional reviews state outrageous wait times on more than one occasion. At this point, I would have been glad for you to "elect to cancel" my case-as you can't even get your patients correct, nor do you handle yourself like a business should. This office is a JOKE. I have had to go 3 times to a DIFFERENT oral surgeon to fix complications arising from this office-and all 3 appointments have taken less than half of the time with them, that I spent in the waiting room at Chesterfield Oral Surgery. I used Commonwealth Oral Surgery off of Harbor Park for all my follow ups, and they could NOT believe the way this office practices. It's a shame that the receptionist is such a rude hag, because the surgeon seemed polite. read more

I'm sure this is an awesome dentist but I'll never know because the lady who scheduled my child's appointment wrote the wrong day he was supposed to come in there. Furthermore, she was very rude and condescending due to her own mistake. I would not recommend this practice because of this staff member. I understand making a mistake that I could have easily worked out. But, this woman's nasty attitude and rude behavior is detrimental to this practices success. Please hire someone a lot more friendlier to represent your office. read more

If you need oral surgeon, this is the greatest team! I needed two teeth extracted and am totally terrified of dentist. They were so comforting during the entire procedure and stayed open until my daughter could come pick me up. You absolutely cannot find a better team. THANKS Dr Brown and team and apologies for being a bit grumpy when waiting for my lift. will forever remember the awesome job your team did today and highly recommend This team to anyone needing a top notch oral surgeon. read more

YOU DON'T DELETE YOUR FACEBOOK UNLESS YOU ARE TRYING TO COVER UP SOMETHING! I don't even know where to begin. This place, specifically Belita Brown, has been a complete nightmare from the very beginning. She's the anchor preventing Dr. Browns practice from succeeding in the way it could for a man with his education and background. Prior to my appointment I had reached out for an estimate on how much the procedure would cost. I fully explained what I needed. I even included a copy of my insurance card to help get the most accurate information possible. She responded quoting me $300-$600. On the day of my appointment I arrived and waited over three hours before being called back. When Belita calls me up to talk about the payment I was shocked when she told me the cost was OVER $3000. I definitely understand that what she told me was an estimate however, it's blatantly obvious that she lied simply to get me into the door. Once she told me the price she then tried to spin the conversation around and make it sound good by saying "But the good thing is your insurance will cover some of it and this includes your IV and your follow up appointment" But the math made sense. $3000 (total approximate cost) minus $1000 (approximately what insurance paid) equals $2000 (approximately what I had to pay.) Super clear to understand. So it was paid. Fast forward 1.5 years. There's a warrant in debt on my house. I open it up and see "Chesterfield Oral Surgery" wants another $1000. ($600+ for the actual charge and $400 for interest, court cost, and attorney fees) I call to find out what's going on. Belita asks if I have moved. I told her yes but that I had my mail forwarded. She then became defensive and said "Well nothing was ever returned to us. Call the attorney." Again I asked her what I'm being charged for. Belita says "Your insurance only paid $400. Not the full $1000" I send the insurance company a message but while I wait a few days for their response I start asking around and I found out that apparently it's not all that uncommon for insurance companies to not pay the full amount that's billed to them. So I went ahead and paid the attorney just to ensure that a judgement would not be added to my credit report. And also because interest is added by the day and if I did end up owing it I don't want to wait a month and pay anymore to the crooks than I absolutely had to. To my dismay, a few days later I receive a response from my insurance company and low and behold they paid the full amount. So I call her back and tell her about my insurance. I seemed to have caught her off guard because she starts rambling off complete and utter nonsense trying to confuse and satisfy me without actually answering the question. Her mouth finally stops spewing out garbage long enough for me to ask her exactly what the charge is for. Again. She says "It's for your follow up appointment" You mean the follow up appointment you told me 1.5 years ago was included in the initial price? Belita says "We billed your insurance company for $500 for your follow up appointment" No Belita. You didn't. I have proof you billed my insurance company $75 for my follow up. WHICH YOU ALREADY SAID WAS INCLUDED WITH WHAT WAS PAID. So I'm still confused what this extra $600-ish charge is even for. At this point I simply asked for an itemized statement so that I could review it for myself. When I asked Belita abruptly said "The attorney has your file. You will need to call them." To my surprise the attorney said she'll have to... REQUEST MY FILE FROM BELITA. But the attorney informed me that Belita should have been able to give it to me since I had already paid them. I call Belita and explain to her what the attorney said and Belita said that in order for me to get an itemized statement I have to MAIL a written request to her and she will mail my statement back. I ask if I can fax the request and I get told "we don't do that" That's suspicious. Period. read more

This place just isnt up to date on the medical knowledge for there field of expertise they are years behind in research that is a vital part of the service they are supposed to provide. Also rude and uncaring staff that only look to up there daily monetary intake. Came with a broken tooth left with same problem after they took money and medical info then told me to piss off because of medicine i was on which they knew before taking my money. So if you can go anywhere else you probably should. Clin Cosmet Investig Dent. 2014; 6: 65-69. Published online 2014 Aug 19. doi: 10.2147/CCIDE.S68641 PMCID: PMC4144934 Dental extraction in patients on warfarin treatment Walid Ahmed Abdullah1,2 and Hesham Khalil1 Author information Copyright and License information This article has been cited by other articles in PMC. Go to: Abstract Background Warfarin is one of the most common oral anticoagulants used to prevent thromboembolic episodes. The benefits of discontinuation of this drug before simple surgical procedures are not clear and this approach could be associated with complications. The aim of this study was to evaluate the risk of bleeding in a series of 35 patients (in cases where the international normalized ratio [INR] is less than 4) following simple tooth extraction without modification of the warfarin dose given to patients. Methods Thirty-five patients taking warfarin who had been referred to the Oral and Maxillofacial Department, College of Dentistry, King Saud University, for dental extractions were included in the study. Exclusion criteria included patients with an INR of 4 or with a history of liver disease or coagulopathies. No alteration was made in warfarin dose, and the CoaguChek System was used to identify the INR on the same day of dental extraction. Bleeding from the extraction site was evaluated and recorded immediately after extraction until the second day.Results A total of 35 patients (16 women and 19 men) aged between 38 and 57 years (mean =48.7) were included in the present study. All patients underwent simple one-tooth extraction while undergoing warfarin treatment. Oozing, considered mild bleeding and which did not need intervention was seen in 88.6% of patients. Moderate bleeding occurred in 11.4% of all cases. The INR of the patients ranged from 2.00 to 3.50, with 77.2% of patients having INR between 2.0 and 2.5 on the day of extraction. No severe bleeding which needed hospital management was encountered after any of the extractions. The patients who suffered moderate bleeding were returned to the clinic where they received local treatment measures to control bleeding. Moderate bleeding occurred only in four patients, where three had INR between 3.1 and 3.5, and one with INR less than 3. and you don't deserve 1 star also you are thieves if you know you dont do extractions on coumadin patients justify taking someones money after you have paperwork specifically stating i was on coumadin thief thief theft by deception that is a real crime in Virginia. so update your knowledge and do a service in your community dont bleed those in PAIN and need read more

Unfair and dishonest billing. As a network provider, the estimate they gave for the service was $750, after they reviewed my policy and entitlements. Though this was an "estimate," it was done after a review of my policy and assurances that things would be covered. I mistakenly believed they were honest and had a shred of integrity...WRONG. I believe that they should have known and advised that this was going to be charged later. I would have then had the correct price and been an INFORMED consumer. After paying the $750, I received a bill for $421.40 four months later that included: 1. IV Medications. When I asked them, they said they mentioned that this could be denied by my insurance. WRONG. Again, if they are a network provider and they said they reviewed my coverage, then they should have known United Concordia would not cover it and I would eat the $180. Why not just say that up front and include in the original cost? Because they would have been significantly more expensive than other dentists in the area. So--wait until afterward. 2. Also, they re-did panos which were just done at the referring dentist. Again, no mention that this would be an additional cost, nor did they tell me to bring films. Having done this for 21 years, I know how to navigate managed care. If they had said that I needed to bring them or have them emailed or pay, I would have done so. In fact, it was really intimated that they liked to do their own. But what is really telling in this is that--they have a "special clause" in their contract with TRICARE that allows them to bill for the entire amount when a service is denied. Yep. Every other contract requires providers to accept the TRICARE allowable amount (significantly less), but this sneaky office wouldn't sign that part. So, it's in their interest to get services denied and then they get the FULL amount, not the TRICARE amount. This makes no sense--they are willing to accept $$60.33 from TRICARE, but not from an average service member? From us, they exact $110. 3. Then, they redid the annual exam and it was rejected for frequency. Surprise, surprise. They knew I had just been to the referring dentist--and yet why did they not tell me they would charge again and it would be denied? They should just say this up front. And again, now I am to pay the full amount of $100 vice the TRICARE cost of $38.16? They make me the consumer pay more than an insurance company? I comes down the fact that I asked explicitly what charges were "unknown"? I chose a network provider for this reason. If they had told me the real cost ($750 + 421), I would have gone somewhere else. Members need to know that this provider has a "special" clause in their contract that makes the consumer pay the FULL price (vice TRICARE) when a service is denied and then make sure that they do not do something not covered. This is a sneaky way to get extra money without telling the consumer up front. read more

Dr. Brown isn't bad. Too bad his office staff and overall customer service was the worst I have experienced. I waited over two hours to be seen with zero acknowledgement. I was told procedure would be same day as evaluation...didn't happen because it took so long to be seen. They will also bill co-pays after the fact (not sure why it couldn't be done in the two hours I was sitting there) requiring you to fill out a form with your credit card information to be mailed back to them or you come back to the office to pay. Nothing can be done over the phone or online. read more

Our appointment was at 2:30 this afternoon and it is currently 530 in the afternoon. This is my second time using Dr. Brown. The first time we were here for nine hours. I know there are emergencies and whatnot but serving his patients on a timely manner is not priority here. I think his work is good and he comes highly recommended. I would recommend if you bring in small children that you give them plenty of things to do. The waiting room is also very tiny. read more

I had recently broken one of my wisdom teeth and needed to schedule an emergency appointment with dr. Brown. When I arrived, the staff was very friendly and patient with me considering I was a bit nervous. Unfortunately, the wait to see Dr. Brown was a bit longer than I wouldve liked but other than that, it was a great experience. Dr. Brown explained everything he was going to do and made sure I was comfortable with it and gave me many opportunities to ask questions. He told me each step of the process and 45 minutes later, I was being helped out to the car by one of the nurses. This was overall a great experience. The only reason I'm giving 4 stars vs. 5 is because of the waiting time. read more

Customer Service is poor i have been reaching out to them about billing and its always an issue the day of my tooth extraction i paid 550.00 and they billed my health insurance and dental insurance about 2 weeks later i get a bill in the mail for 550.00 i called the lady got smart and said she will review it on 05/14/2019 they sent another bill for 176.00 and when i called the lady said she will review she kept cutting me off. I am telling her i see my payments from insurance and also my payment on the printout from the print out it looks like an over payment to be honest. I just want her to explain the billing but she wont. I am very frustrated with them she was nice when she was taking my money now i am just trying to confirm how i owe 176 cause they are quick to take you to court when i feel like they just need to explain the statement to me and show me how i owe them. This is bad business and my last time dealing with them read more