Excellent repair of a cherished green leather handbag. They even took the time to get the right…read morecolor thread for a perfect repair. I will absolutely use this business again. Very nice shop and excellent work.

Quick service, efficient and attentive. Highly recommend use them for belt repair and shortening…read more Looking forward to getting a few purses touched up here next.

I was recommended to this business to fix a zipper on a large suitcase that I was about to toss…read more The owner was friendly, and the price was very reasonable. It took a few days, and he did a great job.

Start off, this is the only review about the customer service over the phone. The website says they…read moredo purse /bag cleanings. I called to inquire if they clean backpacks, and whoever answered the phone repeated the question to me like I was not making sense, and then asked what color and when I said pink, he laughed and said no.

This is a fabulous and flawless dry cleaning business that sets them apart from all the rest!!!…read moreDan the CEO of the business is responsive to special needs and requests and the shirts pants and suits always come out perfect. The attention to detail is excellent and he picks up and drops off to your local work site makes it easy as pie! On top of everything else Dan is a nice human being and is always friendly and engaging to everyone. I strongly recommend his dry cleaning business ! You will love the customer service and the quality and excellence of the dry cleaning that he provides at your doorstep!

Dropped off a full, fully enclosing mattress layer for a Sleep on Latex mattress. I needed it back…read moreby a certain day b/c I had hired someone to help put it back on. The mattress weighs 100 lbs. and the layer/mattress "wrap" is an integral part of the mattress. It's not a "mattress cover." First, they said "we'll call you" which they did not. I couldn't get anyone on the phone, so showed up. "Oh!" she said, and handed me a plastic linen bag with what appeared to be it. I got home and the worker I'd hired showed up. We removed it from the bag. The entire bottom of it was missing. They'd separated/fully unzipped it and failed to return the bottom piece. So here I'd hired this guy and we could not put back this $150 cover. I tried calling Custom FDC. I left a message. No one ever called me back. I had to order a new one from the manufacturer. The mattress's warranty is void if you do not have that piece on the mattress, all the way around. I tried calling, again. I drove down there, again. "Oh!!" She runs in the back and comes back with the missing piece. So...they'd figured it out but couldn't be bothered trying to contact me? I explained how I'd needed that piece to put the bed/mattress together and this had cost me quite a bit of money and would be costing me quite a bit more. Hundreds more. She just laughed nervously, handed me a $20. I said she was being penny-wise, pound-foolish, but I don't think that got through. Very disappointing experience.

Well, it seems three times I wanted service from the Malvern location- as the Kimberton $hop only…read moredoes equine services, and it was closed those three times exactly! First they were shut down for building repairs (who runs into store fronts anymore), second and third times were personal convenience for time and being in the area- it is out of the way by 20 miles... The shop was closed for vacation- both times! Seriously? I say three strikes you're out. Gotta find a shoe/leather guy that works. Hmmm... Gateway shopping center has a shop...

Exquisite, old-world craftsmanship is what you can expect from this shop, and the owner's skill and…read moreattention to the smallest detail is why I drive a distance to have my favorite shoes restored to perfection and like-new appearance, all for a reasonable cost.

These are my FAVORITE heeled sandals. When the strap popped like this I was VERY upset! I contacted…read moreBetsy Johnson and their customer service was NON EXISTENT! They didn't offer to repair or provide a discount for a future purchase. Therefore I took them to Pilgrim Shoe Repair. THEY DID AN EXCELLENT JOB!!!! If I ever need shoe repair again I will DEFINITELY use them again.

If you don't care about your shoes and you don't care about giving them your pick up ticket and…read morethem still not being able to find your shoes because they obviously have no system for the storage of the shoes they "fix", AND you don't care about going back to them twice to pick up your shoes and the work still not being done BOTH times...then this is your place! However if you care about your shoes I advise you not to go here.

I've had my shoes shined and/or repaired in almost every American city over the years, and this…read morelittle shop is hands down the best. Their service and handiwork is impeccable, and they are courteous, professional, and prompt. Give 'em a try: you won't be disappointed!

Overcharged to glue soles on a pair of shoes. Repaired only one. When questioned - refused to…read morediscuss and/or correct the issue. Questioning what you are paying for and the quality of the service - makes the customer the problem - not the business owner. Nasty.

I stopped in to ask about repairing a few pairs of shoes and brought them with me since I wasn't…read moresure what the materials were. I assumed the older lady with glasses and dark short hair, if she would be able to help identify them and let me know what could or couldn't be repaired. Unfortunately the interaction felt a bit abrupt. Several times I was told "that's vinyl, we can't do that" without much explanation or guidance. I understand that not everything can be repaired but the tone felt dismissive rather than helpful. My shoes were a bit dirty from regular wear, and when they left some dust on the counter there was a noticeable reaction that made me feel uncomfortable as a customer. I completely respect that certain materials can't be repaired, but a little more patience or willingness to guide customers who aren't experts in shoe materials would go a long way.

I was looking for a shoe repair service to sew 2 dog collars. I had them marked where they had to…read morebe cut and sew, It was just two straps.They did a nice job and I got $25.00 out of my wallet, when I asked how much it was I through I hard it wrong so I asked again, she smiled and said $87.34, again I said how much again she said $87.34 . I said do you mean $8.73 and again she said $87.34. I paid with a CC and I will NEVER go back. I through my hearing was going. Don't go there unless you have real deep pockets and you don't mind being screwed.