I was recommended to this business to fix a zipper on a large suitcase that I was about to toss…read more The owner was friendly, and the price was very reasonable. It took a few days, and he did a great job.

If Mr. Byrum ever used to care about the quality of his work, he doesn't anymore. Maybe he is tired…read moreof doing this after 50 years. Maybe the quality of his work has always been bad, but he has enough customers who don't know any better. Maybe, he is incapable of recognizing how bad his work is. I recently took a pair of brand new leather boots and a pair of lightly used, clean and conditioned leather dress shoes that have satin laces to get a rubber half-sole applied. Not only was the work done extremely unprofessionally, but my boots and shoes were returned dirty and stained. The half soles on the boots are uneven. The bottom surface of the shoes was excessively and unnecessarily removed behind the half-soles on both pairs, but especially the boots. The brand new heel on one boot was even damaged on the corner! The cherry on top were the black stains left on the satin laces of the dress shoes. I can't buy replacement satin laces in the correct shade of green anywhere to match these shoes in case the stains do not come out. When I expressed my dissatisfaction and asked for a refund, I was met with denial, refusal, and responses of, "I don't give refunds, that's how I do everyone's shoes." He took no accountability. He charged me $130. I would not bring anything that you care about here, unless you want to pay to have your possessions mistreated. If he can't respect your shoes, he can't respect others or even himself. Sad.

This is a fabulous and flawless dry cleaning business that sets them apart from all the rest!!!…read moreDan the CEO of the business is responsive to special needs and requests and the shirts pants and suits always come out perfect. The attention to detail is excellent and he picks up and drops off to your local work site makes it easy as pie! On top of everything else Dan is a nice human being and is always friendly and engaging to everyone. I strongly recommend his dry cleaning business ! You will love the customer service and the quality and excellence of the dry cleaning that he provides at your doorstep!

Dropped off a full, fully enclosing mattress layer for a Sleep on Latex mattress. I needed it back…read moreby a certain day b/c I had hired someone to help put it back on. The mattress weighs 100 lbs. and the layer/mattress "wrap" is an integral part of the mattress. It's not a "mattress cover." First, they said "we'll call you" which they did not. I couldn't get anyone on the phone, so showed up. "Oh!" she said, and handed me a plastic linen bag with what appeared to be it. I got home and the worker I'd hired showed up. We removed it from the bag. The entire bottom of it was missing. They'd separated/fully unzipped it and failed to return the bottom piece. So here I'd hired this guy and we could not put back this $150 cover. I tried calling Custom FDC. I left a message. No one ever called me back. I had to order a new one from the manufacturer. The mattress's warranty is void if you do not have that piece on the mattress, all the way around. I tried calling, again. I drove down there, again. "Oh!!" She runs in the back and comes back with the missing piece. So...they'd figured it out but couldn't be bothered trying to contact me? I explained how I'd needed that piece to put the bed/mattress together and this had cost me quite a bit of money and would be costing me quite a bit more. Hundreds more. She just laughed nervously, handed me a $20. I said she was being penny-wise, pound-foolish, but I don't think that got through. Very disappointing experience.

Well, it seems three times I wanted service from the Malvern location- as the Kimberton $hop only…read moredoes equine services, and it was closed those three times exactly! First they were shut down for building repairs (who runs into store fronts anymore), second and third times were personal convenience for time and being in the area- it is out of the way by 20 miles... The shop was closed for vacation- both times! Seriously? I say three strikes you're out. Gotta find a shoe/leather guy that works. Hmmm... Gateway shopping center has a shop...

Exquisite, old-world craftsmanship is what you can expect from this shop, and the owner's skill and…read moreattention to the smallest detail is why I drive a distance to have my favorite shoes restored to perfection and like-new appearance, all for a reasonable cost.

These guys went above and beyond with their work. I took a pair of Motorcycle riding boots for…read morerepair and they made them look almost brand new! Their fare was very pocket friendly and their staff even more. I am so happy with the outcome that I don't only think of going back but, I strongly recommend them. You will not be disappointed. Also, while I was checking out, I witnessed 3 other customers being extremely satisfied with their work. Thank you very much for your tidy and very professional work, I will not be putting my irreplaceable shoes in any other hands going forward.

These are my FAVORITE heeled sandals. When the strap popped like this I was VERY upset! I contacted…read moreBetsy Johnson and their customer service was NON EXISTENT! They didn't offer to repair or provide a discount for a future purchase. Therefore I took them to Pilgrim Shoe Repair. THEY DID AN EXCELLENT JOB!!!! If I ever need shoe repair again I will DEFINITELY use them again.

Overcharged to glue soles on a pair of shoes. Repaired only one. When questioned - refused to…read morediscuss and/or correct the issue. Questioning what you are paying for and the quality of the service - makes the customer the problem - not the business owner. Nasty.

I've had my shoes shined and/or repaired in almost every American city over the years, and this…read morelittle shop is hands down the best. Their service and handiwork is impeccable, and they are courteous, professional, and prompt. Give 'em a try: you won't be disappointed!