Hi, All, Well, trees were down along with a power line or…read moretwo and I lost electric, phone, heat, wifi and internet yesterday. I have to tell you, Eversource did a fantastic job! I reported it about 4pm yesterday (with Deb Morrison's phone at the Town Clerk's office), and by 5:30 they arrived; they assessed the situation and came back later with 2 large trucks, and all was restored at about 9pm. These men worked in the cold, wet conditions in the dark, providing their own light, until I had service back. They deserve a great cheer! Had to let you know.

Eversource is absolutely ridiculous. Somehow my electric bill went up $50 but I was literally out…read moreof state for 2 weeks during the billing period so nothing other than my fridge was running while I was gone. I swear they just make the bill up and go "whatcha gonna do not pay? We'll turn your power off"

This company provides horrible customer service, surprise, they are the only game in town if you…read morewant natural gas! I just purchase a home in Springfield, the gas mete had been shut off and locked out. This requires a tech to come out and turn it on, but the bad part is that YOU have to be there! First the soonest appt was six days from when I called. It is winter time so that seems like pretty poor service. Second, the appt window is from 8am to 12 midnight. I have never heard of any company having such a large window for service. Can you imagine having someone turning on your gas and going through your house at 11 pm or later lighting pilot lights? Third, the say they will call 39 minutes prior to you appt so you can leave work or whatever else you are doing to be there. The only problem is that the person typed my phone number down wrong in the computer so the tech can't get a hold of me. Honest mistake, right? Maybe, but when I call at 5:00 that day to see if they could still send someone out (remember my original window was until 12 midnight), of course they can't. Then I ask to speak to a supervisor, and the person says sure, I'll have one call you back. Then I don't get a call until the next day. This company is a Joke!

WORST customer service ever. Unfortunately we have them as a monopoly in Springfield. The guy came…read moreto change out my meter, decided there was a "dangerous" situation with my flue and shut off the gas to my hot water heater and furnace leaving me high and dry. 2 separate HVAC people told me it was excessive and completely unnecessary... whatever. Better safe than sorry. I repaired what they wanted me to and after a crap load of money (that was unnecessary) I called BSG to please come back and turn on the gas and relight the pilot in my furnace ... NOPE. screw you, you are on your own. Even though THEY shut it off for a BS excessive reason, I have to pay ANOTHER guy to come out and relight it. It would take them 3 minutes. It will cost me about $125 more to have this done.

This is the easiest company to deal with all the employees are helpful and friendly. I have their…read moregas service and came home one day and BOOM HOUSE go BYE. BYE Thank you

I'm not very happy with Noonan Energy right now. The price of oil has increased by 18.5% since the…read morewar with Iran started, yet Noonan has increased their priced over 30%. It went from $3.58/gallon to $4.58/gallon. I feel that was a little excessive. PS I'm not from San Francisco. I live in western MA. Can't change it.

I've been dealing with this company for a year and a half and I can tell you the customer service…read moreis not there. The woman in the office has a horrible attitude. Every time I call, whether it's regarding an oil order or service for the system she is not a nice person. If you hate tire job you should quit! The guys that have come out to my home have been nice, both serving and oil delivery. Unfortunately, the woman answering the phone is the "face" of the company and ruining the reputation. I won't be ordering oil or service from here again thanks to her bad attitude and disrespect. Too many companies to deal with bad service. Find a company that is welcoming and wants your business, Nonnan doesn't.

Wonderful National historic site conveniently located adjacent to Springfield Technical Community…read moreCollege. Free admission and onsite parking. Exhibits of armory and knowledgeable rangers available to discuss and answer any questions.

The Springfield Armory historical museum is a testament to the facility that was primarily…read moreresponsible for producing firearms for the US military beginning right after the Revolutionary War (1794) to the Vietnam War (1968). That's over 170 years and this museum chronicles that history. The Armory facility consisted of many buildings where all of the work and manufacturing was done. Today the land and many of the old buildings form the Springfield Technical Community College campus. So to get the museum you have to drive into the campus and head to the easy to find Armory building with the American flag on top. There is plenty of parking in front. Inside it is a museum that is all located on the ground floor that is run by the National Park Service so there are Rangers there to answer any question. Carl greeted me and was very nice and helpful. The museum shows everything from the beginning to the end of its existence. I found it very interesting to see manufacturing methods used in the 1800's where water power from nearby rivers was used to operate machinery to the transition to steam power and finally electricity. The ingenuity of craftsman back then is amazing in how they made things. Included in the museum is an informative 17 minute video about what took place at the Armory during all of these years. The output of this facility made the American soldier the best equipped in the world and provided for so many victories. Even if you aren't a gun nut, I believe you will enjoy coming here. The history of our nation is on display here and the best part of visiting is that the parking and admission are FREE. Budget about 1 hour to see it and yes they have a gift shop.

Cute library tucked away in the wooded 16 acres lot. It was quiet, comfortable, with a group of…read moreolder women whispering to each other as they knitted. They have a good selection of books for it being a smaller library. I especially appreciated how they had certain books standing out front and center so you could readily pick them up. Both of my book selections were like this, and they were really great reads. If there's a book you're looking for and they don't have it, ask and they'll order it for you. Cozy, comfortable, quiet, and inviting, everything you want in a library.

Wonderful, child friendly staff!! Always go above and beyond! Nice and quiet for reading!read more

***Unless there was a very good reason to suddenly close (bomb threat, death, power outage)…read more... First of all.. If you are suddenly going to decide to make Friday a half a day for yourselves: 1. LET PEOPLE KNOW. Post it on Google. 2. Have a DROP BOX so that people who are just going there (DURING THEIR LUNCH HOUR, no less) can have a place to leave documents. I took my lunch time, went there from WORK only to arrive to a CLOSED OFFICE at 12:15 pm. This is not acceptable. Several others arrived there as well and they too, were wondering why they were closed in the MIDDLE OF A BUSINESS DAY.

Didn't get to speak to anyone, just a stupid recording that just keeps repeating over and over…read moreagain.

Staff was fairly friendly I came In because I had to get a trailer that ran out of fuel serviced. I…read morewouldn't quite say I was there more than 5 hours tops. There is a Walmart about 8-10 mins away if you want to utilize the down time. Bathrooms are fairly clean. Not that much sitting area if you aren't able to sit in your truck. When you call they say they close at 9pm but they actually close at 5pm.

Beautiful building. Well laid out. Helpful librarians. Recommend without reservation.read more

OVERALL IMPRESSIONS: 1) Friendly and knowledgeable staff…read more 2) Ample parking available. 3) Available Restrooms are clean. 4) Diverse amount of resources. Being an avid reader, I regularly visit this particular branch of the Springfield library system because of how close it is to my home as well as the ample amount of parking spaces available out in front, so I never had trouble finding a parking spot. Furthermore, the staff at the East Forest Park Branch is VERY friendly and is willing to help me with whatever I need. I remember I could not find a particular book and one of the librarian asked if I had registered my card within the system online. She proceeded to help me and explained that by doing so, I would be able to find what I was looking for in addition to creating a list of books I wish to read in the future. She continued to go over the features of the online platform with me and told me that I would be able to request books from any library within the C/W MARS system and have them delivered to the East Forest Park Branch for me to pick up later within the next week. The staff also gave me friendly reminders via text or phone call when my material arrived, which is kinda nice. Despite this convenient feature, I often find myself requesting books from my home often because of the limited selection of books available at this branch. In addition to the obvious books that are available, the library is a treasure trove of resources! They have workshops, events, and book clubs throughout the school year to encourage reading within young people. They even have a summer reading program when the school year is over!