The worst conglomerate next to the comcast & oil companies. Should be called neversource due to…read moretheir repeated negligence and price gouging. Anyone wanting to start a class action lawsuit against this worthless entity let me know it could pay for a home solar setup. 0 stars

Too many blackouts & power failures what a joke!!! God forbid there's a hurricane or a NorEaster!…read moreGet a generator!

Started to deal with Adam the owner of Gas Guys in March of this year on a recommendation of a…read morefriend. We talked several times, picked out a Peterson gas log, agreed to a very reasonable price and set up a delivery/installation date. Adam showed up on time, was very professional, knowledgeable and was very meticulous. He tested the log and gas supply several times, answered our questions, cleaned up and left. I would highly recommend him for any gas related project you're interested in.

Saw good comments on Gas Guys in Neighborhood app. Called and had good initial conversation with…read moreAdam. I was replacing older vented propane gas set. He recommended a new ventless setup which made sense. Recommended a chimney sweep (Total Chimney) who were great. Adam came three days later, installed new system in less than an hour. Was very professional, thorough and answered all questions. Highly recommend.

Quick roadside stop to fill up a propane bbq tank. Attendant was speedy and friendly. All for the…read morecost of only $12!

don't like the experience w them called for refil 4 days ago 30% gas left and no delivery until…read morenext day even though i mentioned that my tank is at 0% now they want to charge extra for express delivery

The best of the best!…read more The Devaney family is just great as are the people working for them! Mr. James Devaney is one of a kind - one of the nicest people in the world. Bob, the manager is exceptionally kind and professional. Overall, Wonderful company.

Update to review 11/15/25. After posting this review, General Manager Bob Duffy contacted…read moreme and agreed to refund $450 of the $648.78 charge, bringing my cost to $198.78. While I wish this resolution had been offered during my initial conversations with staff rather than only after public complaints, I appreciate that management ultimately made this right. I have moved to another heating provider and won't be returning, but I acknowledge they did eventually resolve the billing dispute.

WORST CUSTOMER SERVICE EVER!!! Phone system is brutal, when you finally do get someone they…read moreinterrupt you and forward you to another number without listening to the problem. Worse than the DMV. They won't put a supervisor on the phone, they are rude, and unhelpful. If they had competition, they'd be run out of business.. UPDATE: I was told a supervisor would call within 2 business day, I never received a call despite leaving that message by phone several times and on Twitter . Zero customer service.

I'm happy enough with the gas service and the price is reasonable. However, after paying my bills…read moreon line for years I've tried for two hours to sign up for Auto Pay and I keep getting recycled to the same pages with no instructions on how to do so. And now I cannot find a phone number to call and I'm afraid to do so after reading other reviewers. This is the problem with monopolies - no competition so poor service. Please, do not vote for more socialism!

No only does this company have poor service, they will go after you in court if you get behind on…read moreyour bill! Even if you're paying and attempting to pay! Real bums... this is what happens when morality is not present in leadership at a business.

Since the addition of the app I can pay my bill much more easily. Good work…read more I don't want to say more than that but I have to type more so tHat they will post my review!!! ---/---------------/-//--------------/--------/////----------------------------------------------------------------------------------

Having just moved to the area and being unfamiliar with the supply houses I went here to get parts…read morefor my Miller Wire Feeder . The counter person was very pleasant and knew what he was talking about and helped me immensely. In closing I would highly recommend this establishment for all your welding needs

If zero stars was an option I would chose that! The billing department is horrible. I have been…read moretrying to resolve a bill since Sept 2020, and still not resolved. I paid what I owed for gas for a generator, in full, in October. Hocon charged me for a rental fee for a tankI never rented. I owned the tank for many years. I did get them to credit back the erroneous rental charge, but it was after the billing system charged a finance charge (for money I didn't owe them). Each month I receive a bill charging me an additional finance charge on the original finance charge that was never owed to them, and each month I try to call them. The hold time for billing is in excess of 30 minutes, and eventually I hang up and write them letter after letter asking them to correct the error. Today I called at 4:45 and got the answering service. The billing department, which states is open until 5:00 was gone for the day. Since I have received zero response to my letters, I am hoping this will review generate a response. If this was my only billing problem, I would let it go. Unfortunately, in 2019-2020 I had 3 separate accounts with Hocon, and had billing problems with all 3. This was my last transaction with the company, and I just want to close this last account. My advise - use ANYBODY ELSE but NEVER HOCON!

Walter's is so greaf I can't recommend this company enough! They came quickly and were so…read moreaccommodating, in contrast to many other bigger propane companies.. highly recommended. Snd SUPER NICE TOO!! Walter's get a 20 plus!!

Probably the best propane company in the area. Much better…read moreservice than the larger distributors

We had our LP service upgraded to eastern propane today 9/5/2025. Great experience and service…read moreprovided by Jeff and Ron from the Winchendon, Massachusetts location.

Horrible service! This company has attitude. I paid $5,000 for a heater to be installed in my home…read morewith them in 2020. I'm having some problems with it now. Since I don't receive propane from them, they won't even consider me a client. "They have terminated me as a client." A**holes. I had them work with other of my infrastructure issues over the 20 years I've owned my home. Something has changed with them. No longer a friendly company.