Came here looking for a garage door opener since their website showed it was available. Decided to…read morecall ahead before making the trip, and I'm glad I did. The gentleman who answered the phone was very attentive and actually took the time to check their inventory instead of just guessing. He let me know they didn't have it in stock, but offered to order it with a 3-day delivery. Unfortunately, I needed it right away, so I had to go elsewhere. But honestly, I really appreciated the effort and transparency. He saved me a wasted trip, and that kind of service doesn't go unnoticed. Didn't get what I needed this time, but I would still come back based on the customer service alone.

On this day I booked a house in the mountains for a vacation, but in the mountains I was turned…read morearound and told that driving without chains is prohibited. I had to go down to the city to buy chains. This store was the closest on the way. I asked the consultant for help, I needed the size of my tires, and the guy successfully picked up this chain for me, I also needed a yellow rubber band for the whole structure. Thanks to the guys, I drove along this snowy road to my destination without any problems. I recommend this store, they have great employees who will help you in a difficult situation.

So I have been calling around all morning for parts for my vehicle and I normally go to California…read moreauto supply in Pomona when I called them they said that they didn't have the parts but they would order them from parts Authority in San Bernardino who had the parts and my total is gonna be $114.14 And that they would be delivered to Pomona by 1:30 PM I said can I just pick them up in San Bernardino and they said yes call parts Authority in San Bernardino so I did and for some reason they were trying to charge me $20 more for the same exact parts and they would not have to drive it to Pomona And I said why are you charging me more than they are and they're buying the parts from you the same exact parts the guy was like I don't know who that is but these are our prices. Very rude. Maybe learn some customer service skills. Of course I called back California auto supply in Pomona who I guess was acquired by parts Authority this year hopefully they can learn some better customer service skills

Their packages came to my house instead of to their desired destination, call their New York office…read morethe next day they had everything picked up and rewarded me with a lot of hats and gifts. I thought they were pretty cool considering.

TRUST WORTHY So, was concerned about my catalytic converter…read morethat was replaced by original shop owner, Eddie. Although Alfredo bought the shop he stood by the replacement warranty; no hassle at all. Have been a customer since 2020 and have had all repairs done correctly. If you are looking for expert mechanics that you can trust please go to Eddie's

I have taken my car to this shop for major repairs and other services, and unfortunately, I cannot…read morerecommend them. In my experience, they try to get as much money out of you as possible. After having my transmission repaired here, two additional issues arose--issues they refused to take responsibility for. One of those problems had previously been fixed by another mechanic and I brought it to Eddies Auto Care attention right away, yet they dismissed it entirely even though I was under the warranty period. The second issue became apparent months later when I noticed my engine oil level was unusually low which I didn't have oil leaks before the transmission fix. After taking my car to another mechanic for maintenance and an inspection, they confirmed the oil leak was coming from the transmission side of the engine with pictures. Despite this, Eddie's Auto Care showed no concern when I brought it to their attention and not manned up to take responsibility. Alfredo, the owner, was just talking over me and not giving me a chance to talk at all. I guess he views that as great customer service. I just hung up on him. In addition, they recommend services your car doesn't actually need, while overlooking things that genuinely require attention. For example, other mechanics and friends pointed out that my rear brake pads were worn out and needed immediate replacement. Eddie's, however, told me the rear pads were fine and instead insisted that my front brake pads needed to be replaced--even though they didn't at the time. Based on my experience, I do not recommend this shop at all. They are not trustworthy, do not take responsibility for their mistakes, and will try to milk money from you.

Thank you to Noah N. for helping me. He was professional, knowledgeable and nice. Noah answered all…read moreof my questions. He was very understanding of my car situation. I highly recommend and I will definitely be returning to O'Reilly Auto Parts.

Amelia is awesome! Polite, professional and knows vehicles. This the third time this lady took her…read moretime to help me and dang she knows what she's doing; can find parts on the computer exactly what I was looking for and offer advice on installation! Outstanding! I would gladly recommend this business and Amelia's service to friends and family.

Spoke on the phone with them for 2019 Honda civic rims, they confirmed that had two in stock. I…read morespoke to them twice to confirm, they even gave me a reference number. Drove over 50 minutes to get here only for them to not have the part. Terrible management of inventory and a waste of time. Do not come here

My first time driving up here to get a few different parts for one of our trucks that is being…read moreprepared for sale. Really easy to find this location. Lots of parking as well. Very friendly staff. I was greeted immediately and everyone was super polite and welcoming. I appreciated that so much. Even though I could tell they were all so busy, everyone was still so nice to me here. Thank you all for the wonderful customer service! I got exactly what I needed, it was ready to go quickly. Definitely worth the hour and half drive up from down south.

First visit: I was driving up the mountain to Big Bear Lake on a blustery Friday night in December,…read morewhen I realized that snow chains were mandatory (oops!). So I headed back down the mountain and luckily for me, stumbled upon an O'Reilly Auto Parts store. They were particularly busy at 6:30 pm that Friday, as many other hapless motorists had belatedly realized they needed chains to ascend to Big Bear Lake. Some other folks were out of luck (their chains were out of stock), but luckily they had mine, for a reasonable price. Only a couple of minor complaints here: The dude behind the counter started to walk me outside to check out the size of my tires, but suddenly he disappeared. I realized that he had stopped to help some prior customers install windshield wipers.... but without telling me, apologizing for the delay, getting another sales rep to help me, etc. So I stood around outside, getting angrier and angrier, until finally I went inside to complain. Thankfully, just as I was getting worked up, the guy came back in to find me, already armed with the specs for my tires so he could find the right chains for my car. Unfortunately, the sales rep had made an idiotic assumption that my car was the first one he saw outside. This turned out to be (obviously) totally wrong. Had I not checked with him on where he got the tire specs, he would have sold me chains that didn't fit my car.... and I wouldn't have realized it until I was up on the mountain with the snow chain installer. Another annoyance: There were two identically-priced options for chains: One was a cable chain, the other was a standard link chain. The guy recommended the cable version. My snow chain installer later "tsked tsked" me for purchasing those, as it's harder to get traction when you're essentially driving on strings of mini rotating wheels. So.... why the relatively high rating, you may ask? I'll explain: On my second visit (the very next morning!), I had stupidly tried to remove my chains myself on the way back down the mountain, and they had gotten wrapped around the axles. In desperation, I headed back to O'Reilly, hoping they'd cut the chains off for me with bolt cutters. While the manager couldn't locate the bolt cutters, he very kindly made a phone call down the street to a friend at an auto repair shop, and arranged for me to get some assistance from him (turns out, I wasn't charged for this!) I was so pleased with this extra level of service that I called back to thank the manager personally for his help. (The manager was so flummoxed that he hardly knew what to say.... my guess is, he doesn't get kudos very often!) So while my experience here was mixed, I'd say: Go to this O'Reilly Auto Parts. If you have any issues, ask for the lovely manager, whose name I unfortunately don't recall.

I was trying to give a half a star but wasn't letting me we were going camping and wanted some back…read moreup power for my utv and atv they always seem to die after the kids ride around so I got a battery pack jump stayed my luck the thing didn't work..so ended up buying one out there ..when I got back tried to return and it and apparently they dont return them so I bought a paper weight for $160.00 dont go to this store I'm sure all other stores would of had great service and returned a broken product with no problem

Came into AutoZone in full panic mode because my car decided to betray me right when I was already…read morerunning late for work. Had to get a jump from my neighbor just to make it there... not the kind of day you want. Shoutout to Wilfredo though. Dude was friendly, calm, and actually knew what he was doing. Helped me find the right battery for my Infiniti G35 and didn't just point me to the aisle and disappear like some places do. I'm not a car person at all, and apparently the G35 battery setup isn't exactly beginner-friendly, but Wilfredo knocked it out in about 10 minutes like it was nothing. Meanwhile I would've been out there watching YouTube tutorials for an hour questioning my life choices. Really appreciated the help and professionalism. This is the kind of service that actually makes you want to come back. Not all AutoZones hit like this... but this one? Solid. 5 stars.

Located on Kendall Dr…read more Needed to pick up a new rear windshield blade. No lines. Employee helped me to pick up what I needed. Very friendly and helpful with their customer service. Support your local businesses!

after having my air bags installed the air line failed do to the way it was installed so I called…read moreUniversal Air Suspension Company and talked with Zack he was able to helped me fix the system. I will always use UAS for all my air ride needs

As I was driving this morning the bag on my car got cut by wheel of my car. I called Universal Air…read moreand talked to Craig, he said if I can get the part in their hands by 5 that they could fix it and I can be driving by tomorrow. We made the 2 1/2 hour drive up, when we arrived they automatically gave us a water and seated us to wait for the bag to get fixed. Craig gave us a little tour of the shop. It's so amazing to see all they work that they do there from fabricating the bags to testing them and installing. We were so amazed at their whole shop! Our drive up there took 4 times longer than it took to fix the bag Great customer service and great quality air bags!!!