My husband was searching for a very specific truck online and found one at Brickner's. We had a…read moregreat experience with Kelly, Trae, and Nick. Our trade-in was done efficiently, and we are happy with our new truck!

Our sales person, Mathew was very helpful, informative and personable. When we were turned over to…read moreNick in finance the whole process was seamless and once again personable. My auto buying experience at Brickner's of Wausau will have me going back once again. I certainly recommend this dealership!

Sold a vehicle with a junk transmission, went out 30,000 miles later. Never filled it when their…read moremechanics serviced it . Fluid was completely empty. Thanks for the warranty though. Salesmen: Can't call yourself a salesmen if youre selling women with children, or without, shit cars, knowingly. That's called a piece of shit. Recommendation: show me the Carfax, don't forget it lol

I worked with Nancy and she was efficient and easy to contact, had a good working knowledge of the…read moreprocess. The vehicle I purchased had a check light pop on 5 miles off the lot and the Bluetooth had an issue shortly after that. The people in the service center were helpful and got my 'small' issues fixed directly at the Kia dealer. They were extremely helpful and gave me a sweet loaner vehicle! Obviously I didn't love having these few glitches and I was clearly upset at the time, but the method they handled it in was solid customer service and support. I'd love to give a 5 but let's be honest, who could be 5 star happy having to go to service center twice the same day after driving it off the lot? A SOLID 4!

I had a good experience with repairs to my Impala. Ben the advisor and the mechanics helped me out…read moreand were fair about cost.

After doing much research on reliable vehicles, and pretty much knowing exactly what my needs/wants…read morewere, I was browsing on the website and inquired about availability. I was promptly contacted by Yee Lor from Kocourek Chevrolet. First of all, I prefer to communicate via email due to work availability, and he fully respected that instead of calling. I appreciate that sooo much!!! I told him what I wanted and he sent me a suggestion. When I went to test drive, he was out with a different customer, but everyone else in the facility was more than happy to help until he got back. I had my 84 YO mother along with me (gotta make sure she can get in/out of my vehicle!) and they were so patient and accommodating for her! I ended up getting a 2020 Traverse and I absolutely love it! When I went to pick it up, they went through all the features/bells/whistles with me so I knew how things worked. Of course I had a long list of questions with me but they answered every single one. In addition, there were two (fairly minor but annoying) cosmetic issues with it and Yee spoke to his manager and got approval to have them fixed. Excellent service! I particularly appreciate that they didn't try to upsell me into something else. They respected my choices! VERY nice group of people over there! Definitely would go back again!

Never again will I buy a vehicle here. I purchased a Toyota RAV4. An hour after purchase I realized…read morethe passenger side door lock only worked manually. Neither the remote nor the button on the door worked. No big deal. I contacted the dealer immediately and they scheduled a visit to look at it a week later. After looking at it, they said it would be $400 to replace the actuator. Mind you, the car came with a 90 day warranty. When I purchased the car it needed tires, they were technically legal at 5/32. So I put some brand new Goodyear tires on it yesterday, had it aligned and replaced all four tpms sensors. $1600. So they said, "Legally, we repair it OR we buy it back. We choose to buy it back." Of course, without reimbursing the $1600 for the work I had done. I've only had the car a week. Be forewarned. They don't care about taking care of their customers, only that you give them your money. No respect. No honor. No courtesy. Never again.

Horrible people.stay away at all costs. Told me and my daughter she could buy this truck and…read moreit was going to be for her birthday, they sent me pictures of it and everything.And then never got back in touch with me.So finally I called and they said oh, we're not gonna sell that truck.It has to go back to the auction place. Cause there's something wrong with it , and we're not fixing it. Which is all great and wonderful, but they couldn't even take 2 minutes out of their lives and call me and tell me and took my daughter's birthday is tomorrow now.She's getting no truck and I've already bought.Seat covers floor maths, steering wheel.I've already bought all this stuff for this truck and they couldn't take two minutes and call me. Horrible horrible horrible people.

had a great experience with the salesman, Ashley thank you so much for helping me. Find my new…read moreride. Give you a 10 star for that.

Bob did a great job getting me a vehicle. Would go there again . Great place to find whatever…read morevehicle you need.

Sales department when I bought my car in 2016 were very good. I bought a 10 year warranty. Now is…read morewhere the troubles begin. 9 years into the warranty I have been having TPS sensor (Tire Pressure Sensor) indicator on. Took it in late 2024 to have it serviced. 10 miles from the dealership the sensor comes back on. Set up another time in December 2024 to have it looked at again and half way home the sensor went out again. Fast forward to December 2025, took it in again before the warranty expires and half way home again the sensor went off. I drive 100 miles on way to have it serviced. I told them to replace all 4 tires sensors because I didn't want to drive back again. One goes, they all begin to go. They only replaced the right side of the car. Is this really worth my effort one more time??!!

Very very poor communication!!…read more I made an appointment for my car to see what was wrong with my rear window because the defogger wasn't working. I received one phone call from them the entire encounter. The only time they called me was to see if I wanted it fixed, and only told me the price of the repair kit, which was like $60 (which I'm fine with). with that information, I told them to go ahead and fix it. When I go to pick up my car, my bill comes out to $350! I was just shocked. they could've communicated with me what the total cost would've been before anything because I would've just bought the kit myself and fixed it myself if that was the case. Not to mention, I had to make all the calls to see where in the process they were with my car. First evening I called, the tech told me it would be done by the time they close. I get there after work to pick up my car, and the tech that was still there told me my car wasn't done yet, so I have to come back tomorrow for it. I leave for the night, next day I don't hear a single call or anything from them and so I called early afternoon to ask if my car was done and they said yes. The night I went home, I looked at their work and it was ridiculous, only 6 small lines in the rear windshield that they had to touch up (And did a half ass job on). I will never use this dealer again for any of my services. I just paid and didn't complain because I wanted to leave that place asap.

I don't understand what everyone's on about…read more.. I went there fully understanding what was involved. I got a nice salesman named Tyler even though I kept calling him Travis. Of course he was giving me the full-court press but that what he's there for. I found what I was looking for. An economical 4 banger with alot of ground clearance. If I had found something and bought it from a private party and it went katy-wampus I'm back to square one. If this thing goes off it goes back to Travis and he'll straighten it out. My only criticism is I think they all should wear shiny sharkskin leisure suits in various colors.

My salesman checked in with me the very next day. Tyler Schewe…read more He wanted to see how I liked the car and if I had any questions.

Great experience with the purchase until it comes to following through on promises. When…read morepurchasing used vehicle, make sure all lights are working, and check everything before leaving lot--zero customer service on returning phone calls after the purchase. When the "Safety Check list" looks like it's just a formality and there is basically a line down the entire page, pay attention! (Make sure all promises "fixes" are in writing on offer to purchase)

Absolutely Outstanding !! From the moment we pull into…read moreKocourek for maintenance or repair, the service advisors and mechanics are wonderfully personable, attentive listeners, knowledgeable problem-solvers who expertly attend to and/or diagnosis the service(s) needed to maintenance/repair for our 2015 Q7. It still runs and looks great!! We always comment on the detailed explanations and answers that are always provided before and after job completion by the courteous (and patient) service advisors at Kocourek. We give Kocourek Five Stars !!!

Just can't believe how people who are not even customers are allowed to review a company...(My…read morefriends, I saw this on FB, I heard this story at a bar, ETC). People need to be held accountable for their words and their actions when they slander in this way. I am so glad I did my research and talked with the owner about the "ICE TRUCK" story. This isn't even the towing center page...They have treated my family and I very reasonable and go above and beyond to help when they can with AUTO REPAIRS.

From the owner: Lightning Auto Care Center has been providing quality service to the Schofield, WI area since 1991…read more We want to be your go-to shop for all your auto needs, so we work hard to earn your trust; your satisfaction is our priority. We're not interested in making a quick buck, we're committed to building long-lasting relationships. Let us help you extend the life of your vehicle with quality maintenance services such as oil changes, brake repairs, and tune-ups. Our technicians have the skills to deliver repairs you can depend on including computer diagnostics, custom exhaust work, fleet services, and more. Not only do we provide repairs and maintenance, but we also offer 24-hour towing, interest-free financing, and used car sales. Call us today!