Great experience with the purchase until it comes to following through on promises. When purchasing used vehicle, make sure all lights are working, and check everything before leaving lot--zero customer service on returning phone calls after the purchase. When the "Safety Check list" looks like it's just a formality and there is basically a line down the entire page, pay attention! (Make sure all promises "fixes" are in writing on offer to purchase) read more

Absolutely Outstanding !! From the moment we pull into Kocourek for maintenance or repair, the service advisors and mechanics are wonderfully personable, attentive listeners, knowledgeable problem-solvers who expertly attend to and/or diagnosis the service(s) needed to maintenance/repair for our 2015 Q7. It still runs and looks great!! We always comment on the detailed explanations and answers that are always provided before and after job completion by the courteous (and patient) service advisors at Kocourek. We give Kocourek Five Stars !!! read more

Because I had recall work done and didn't spend my own money.... why should they do us a courtesy of putting on a spare tire for free? That is what I feel Andrew was getting at... I was out of state so we didn't need all are vehicles so good time to get a couple recalls done. My wife and young kid took my car in the night before to drop off car. The way there they got a flat. Unfortunately they didn't know how to change that flat tire. My wife did write a note to them about the situation and called. Andrew called my wife at 9:30AM and told her she needs to pay 30.99 to have spare tire put on. My wife was polite telling him the situation about me being gone and they didn't know how to change it. She got no sympathy from Andrew or an "I'm sorry that's what we have to charge", not a word. She was offended and it was rude for him not to say anything to her just "its 30.99". Now when I got back and talked to Andrew he told me they charged that because they had to take a jack out of the shop in the rain and snow. I said "was it snowing when they opened?" They open at 7AM it was a light mist then no snow. Regardless he said "would I work for a half hour at my job for free?" I told him he got paid and yes if I see someone on the side of the road with a flat I would and have helped them for free. Then he said we have to charge for everything even if they help someone take off one lug nut which I know is a lie from other people (my grandpa) that had them do miner stuff no charge, probably because he spent lots of money there. I asked him if someone comes here and spends a lot of money are you going charge for that probably 5 minute job, then he interrupted me! "How much did you spend here, how much?" It was recall work, they made money off it. Fuel module update, Airbag inflator kit but I guess not enough of my money. I asked him how much they made off the recall and he wouldn't tell me, very unprofessional. Not the first bad experience with Andrew but it will be the last no matter how far I have to travel!! Andrew also told me at the end of this all he actually gave me a deal because it took a half hour and he only charged m for 15 minutes totally contradicting what he said before about having to charge for the work they do and really a half hour for putting on a spare!! It takes me 10 and I'm no professional! This complaint is not about the money, but about principal, and poor service. This is not the first time I have had a poor experience. Good customer service and going out of your way to be personable, and understanding are simple things that make people want to spread the word about a great business. read more

RIP OFF. They charge me 170 for oil change and tire rotation. I would not have been this pissed if they told me this on the phone when I called in to make an appointment. They quoted me 80 some dollars and on the appointment day when I drove in they quoted a total of 275- 100 including brake fluid change. I needed to get my servicing done and all other places I know of do it on appointment basis therefore I went ahead...but never again read more

From the moment we started working with this dealership, it has been a wonderful experience. Everyone goes above and beyond to be friendly and personable in order to make each visit quite enjoyable. This team gets to know you and make you feel like a part of the family, not a number. I went in planning to purchase a used vehicle and ended up leasing a new car, after being explained in detail, the pro's and con's of both options; I couldn't be happier with my decision and LOVE my car! Adam and Greg made the leasing process very easy, within 24 hours of looking at the car, I had it home. The service center is clean, efficient and easy to schedule an appointment with; they best waiting area around and always wash my car before sending my on my way. Thanks to Chen, Mike, Greg, Adam, Grant and everyone else for always making my day when I stop in! read more

Excellent service! They always explain what needs to be done to the vehicle and don't mind when I ask questions.

Very disapointed. Bought a used Subaru there and my sales person was very nice. The finance person was a little pushy on getting a warrantee which was expected. What wasn't expected was after I left the dealership my wife and I noticed a small chip and crack in the windshield. Because we were now pressed for time, we couldn't go back, but my wife did call and ask the affore mentioned finance person about it. He told her that they would schedule an appointment to fix it. This occurred on Jan 14, 2013. Three weeks later after not hearing anything from them, I took the car to them. By now, the cold had affected the windshield and the small crack now migrated across it. I was basically then called a liar about the windshield, told that they wouldn't deliver a car with a cracked windshield, and the finance guy couldn't remember talking with my wife. I was told it was basically my problem and that my insurance should take care of it ($250 deductable - $289 for new windshield) BTW, I'm still waiting for them to schedule the recall repair that they said they would schedule for me as well. Kevin read more

I do not live in the Wausau area, but my VW's ride became very rough and unstable as I was passing through the area. I brought my VW to Kocourek without an appointment. They determined that ice had accumulated on the tire rims. Andrew arranged for a porter to clear the ice at no charge. They could have easily misled me and claimed that I needed expensive suspension work but chose not to do so. I feel that Kocourek can be trusted for any service needed for your VW. read more

Every time my partner and I come here Chris Johnston helps us and we leave satisfied EVERY time. He took his time with us even though at first he knew we were just there to look around. Never did we feel forced or pushed into buying anything the first couple of visits. After a month of looking around, we decided to purchase from Mr. Johnston because we were (and still are) assured that he will continue to help us with our needs at this dealership even after we have made a purchase from him. We are so happy, thank you again Mr. Johnston! read more

Excellent service. They bend over backwards to accommodate you. Service adviser Chen is awesome!

Had my car in for service. The shop rate was $143 and there was a disposal fee for loose wires and plastic. This is outrageous. Lawyers cost less! All they did is plug in a new set of wires. And charging for throwing away trash. No wonder that it is so easy to get an appointment. Note the excuse that all the VW are charging $143 is ridiculous. There are no other VW dealer in town! They have us and know it. Charging for throwing away items is just an insult. read more

Bought a used car without a warranty from Kocourek and 6 weeks later oil started leaking so it took it into the dealer & they told me there was about $1000 worth of repairs that needed to be done. I argued with them as to why this wasn't found & disclosed on the inspection report & they said "as is" sale. I no longer trusted them so I had the repairs done somewhere else & they found a belt that needed replacing which explains the high-pitched sound I asked Kocourek about & they said the engine always sounded like that per the previous owners. I will never go to another Kocourek dealer for anything, I feel they are either incompitent or dishonest. read more

Do NOT go to Kocourek Wausau Imports if you have outside financing. I had a nice enough salesman, but he then disappeared with my license to copy for 10 minutes, even after I told him I already have outside lender I am using. Then salesman Insisted I "meet" his manager because "he likes to meet all his customers". After sitting down in the managers' office, he made a a hand gesture like "give it to me", to which I said, "What do you need?" He answered "Your paperwork"- I said "What paperwork?" Then it hit me... he was demanding proof of my loan! Nice. OK, so it got even better when he found out my lender will only loan 110 % of Nada Clean Trade or Invoice price then I was not worth his time!! Are you kidding me? So if you are not allowed to rip me off, I am unworthy to become your customer? Wow, I hope others read this and steer clear. Oh... and I was asked to come back "with my husband" at the end of the night. Nice. read more

I went into this dealership as I had purchased other vehicles which had no problems. I decided to trade in my Nissan for a Chevy Malibu. The sales man Brian was helpful and treated me very kind. The finance manager Carey also did at that time. I had bad credit and they were able to get me into a 2010 Chevy Malibu. I was not keen on a warranty as I had them before and never needed to use them. But, Carey talked me into it which was an extra 3g. A couple weeks after I left the lot I noticed my car was not starting. Great, as I had just started a new job. I thought maybe cold weather. I called emergency road service, they started the vehicle and I immediately drove to kocerek. Oh, mam your battery is corroded...you need a new one. Hmmm, I just bought the car...so that was $250 out of my own pocket and thank god I had a credit card because of course not covered under warranty. A week or too later my check engine light was on...once again at the dealership. Your cad. Converter is shot. Hmmm....that's weird though you guys did a 110 point inspection and we're still in the same month we bought the vehicle. They took car of the caddy but we're grumpy about it. Then spin forward another month I have lights come on that say my power steering is off....and then both front head lights go out simultaneously. Hmmm. I call the finance manager Marc Levy who is very nice but keeps referring me to Carey who I am beginning not to trust but what's my choice at this point. Cancel my membership I told Marc and he said Carey would have to do that. So I filled out paper work and sent in a pic of my odometer reading. Followed up two weeks later and they said the form I sent via email was blank. Coincidence huh? So I went in to cancel the warranty as I was beginning to want nothing to do with the car and now my headlights went out at the same time. Carey once again reassured me to not cancel the membership. Once again I listened. Next the lights in my vehicle began to not light up and it sounded like my my left wheel bearing. Yep, that shot too. I had it and I decided to sell my car out right. Luckily I found a buyer who paid off my loan. So I went into the dealership by Carey and filled out a warranty cancel form. Great, Carey even said I would get back a nice chunk of money. I am happy I could be done with this place and find a more reliable vehicle. I followed up with Carey through email and I got very brief couple word answers and I wanted to know how long the process was an who I needed to call as in ally financial or the warranty place. All he said was ill check into it. Finally I wrote him a final time and he emailed me back and said in Feb. My warranty was canceled and applied to my loan balance. Yes that's how it works but I DID NOT END UP CANCELING IN FEB. Carey talked me out of it, and the reason I went to his manager Marc levy was because we'll he wasn't answering my questions and I needed answers. So long story short I paid off my loan and was expecting about 3 grand from my warranty since I paid the loan off. Yep, not getting one back! And nope never saw on any statement that that was applied back in February. I did see today in fine print online after digging through account a credit. So I went to the dealership obviously upset. I would Not have paid off this vehicle if I was to get screwed over like this as now I am left with no down payment. I figured I paid the total balance on my account and now the warranty would be due to me. I went in there a little sassy and upset, which I feel I had the right to be and Marc was not available. I asked for a manager and Carey came running from his office and was rude and told me to be quiet in the lobby and brought me into a room and basically blamed everything on me. Chewed me a new asshole for going to his manager Marc a couple months back and basically told me in a nutshell that I am stupid and being rude and that I thought we had a friendship....seriously none of my friends treat me this way. I loved the dealership and had bought cars from there in the past with no problems but this has been the WORST customer service and scam. If I knew the warranty was canceled you think I would come in an sign another cancelation form.....NOPE. Marc was helpful when he was around I can't say anything bad about him but Carey is a rude, fake finance guy. Please please please think long and hard before you go to this dealership. There may have been some miscommunication in some of this but the way he talked to me when I came in and ignored my emails etc was uncalled for. Hope this improves. Be careful car buyers! Beware! read more