When you want an elevated spa experience without hotel-spa pricing, Cloud Spa strikes the right…read morebalance. We were looking for a quality massage in San Juan but didn't want to pay full luxury hotel spa prices. Cloud Spa, located right next to the DoubleTree Hilton, ended up being the perfect middle ground--polished, relaxing, and professional without feeling over-the-top expensive. The space itself feels calm and thoughtfully designed. It's clean, serene, and well-run. While it doesn't have extended lounge or relaxation rooms where you can spend hours in a robe, it does deliver where it matters most: the treatments. Experience & Service * Very accommodating and welcoming staff * Smooth scheduling and check-in process * Locker and restroom facilities available * Focused environment centered around quality treatments Treatments * Excellent massages--skilled therapists and relaxing atmosphere * Wide range of treatment options available * Feels elevated and professional, not rushed or basic This is ideal for someone who wants a high-quality spa treatment without paying premium resort pricing. You're not coming here to spend half the day lounging--you're coming for a great service in a polished setting. Verdict Cloud Spa delivers strong value for the experience. Elevated but approachable, professional yet comfortable. If you're staying near the DoubleTree or simply want a dependable spa option in San Juan, this is an easy five stars.

Deep tissue massage while visiting PR. The venue is nice and clean, quiet as expected. I had a…read morevery good therapist - can't remember her name but she was amazing!

We booked a same day massage here because we had to change flights to make our cruise on time…read more(JetBlue delays). Turned out to be an amazing error in our favor - we did an 80 minute couples massage and it was phenomenal. Michael and Jarina took incredible care of us and set us up for a week of relaxation and much needed rest. Place was super clean - check in was in the nail salon, but massages are on the second floor next door. Uber/Lyft from the airport and to the cruise terminal was painless. Will do again if we're back in San Juan.

Horrible! If you're a female, do NOT go for a massage with a male. I would never and have never…read morewritten a review like this other than for Euforia. After my experience at Euforia the One horrible time I went, my girl friends will never go back. Horrifying! Don't Go, Ladies.

Got a couples massage! Wonderful. Second time going there and just like the last time it was great…read more Relaxing and a great place to decompress.

I just had the most expensive pedicure of my life -- and unfortunately, there was absolutely…read morenothing about the experience to justify the shocking price. No upgrades, no extra perks, nothing notable that made it feel special. Just a very basic service at a premium cost. If you decide to go, I highly recommend looking closely at their price list beforehand so you're not blindsided like I was. I left feeling more frustrated than pampered.

A marvelous spa. The facility is clean and tranquil. Courteous and helpful staff. Check-in was…read moresmooth and well-organized. My pedicure was excellent. I will certainly go again the next time I'm in San Juan.

The Spa at Condado Vanderbilt is easily one of my favorite spas. It was easy to book my treatment…read morevia email. The front desk staff was so friendly and welcoming, even joking with my partner when he dropped me off. The reception area is lovely, with seating and a small boutique. The assistant led me through the changing area, restrooms, sauna, steam room, and relaxation room. The lockers were easy to use. I enjoyed my time using the sauna and steam room. The relaxation suite was lovely, with delicious juices and snacks. I just wish there was hydrotherapy available before the spa service (there is not a whirlpool or cold plunge). I opted for the hammam, which is an elite treatment. I'd been wanting to do this treatment, at this spa, for a few years and it was fantastic. My therapist was absolutely amazing and I felt so comfortable with her. The hammam treatment happens in a stunningly tiled room. The history of hammam is explained, which I loved. My therapist explained the treatment protocol and that put me at ease. Once the treatment started, I never wanted it to end. It was so interesting and very relaxing. I left with softest skin imaginable. The Spa at Condado Vanderbilt is wonderful. This was an early anniversary trip and they gave us a lovely surprise, even though my partner opted not to partake in a spa service (now a regret of his). The spa was so calm and relaxing and they have the best staff. I loved every second of my experience here, and not only am I planning to go return, we are planning to stay at the Vanderbilt (which we should have done this trip).

I enjoyed an aromatherapy massage with Francisco. The massage was amazing - he has the hands of an…read moreangel! The spa is BEAUTIFUL! Book a treatment here! The staff really goes out of their way to make sure you feel pampered. I sipped on some complimentary refreshing pineapple coconut green iced tea and nibbled on a healthy fruit nut mix. The private pool is tranquil. I enjoyed the sauna and steam room as well. I didn't use the jacuzzi, but will next time! Hyatt Globalists receive 20% off!

I am torn between a 3 and 4 star. I went to the spa on 4/2 for facial and a massage. The facility…read morewas very nice and clean. The staff at the desk was very friendly and professional. I get massages and facials on a regular basis at home. I was expecting more soundproofing for the service rooms. You could hear everything that was happening in the waiting area. The massage therapist was wonderful. The facial was less than what I was use to. There was a lot of down time and the esthetician left the room a couple times stating she needed to get product. I am not sure exactly what was happening but at one point I heard something that sounded like someone opening up a garbage bag. It was not a relaxing experience. I was surprised the extractions were done manually. At home my esthetician uses a machine that is less invasive. There was 1 cleanse, 1 mask, and, at most, a 1 minute face massage to incorporate products into my skin. While letting the mask dry there was a foot massage, but it was very uneven. The esthetician spend 3-4 minutes on one foot and maybe 1 minute for the other. The cost was not worth the experience. I would return for the massage only.

From start to finish...an excellent experience. As good as they are I was surprised (& blessed) to…read morefind they were able to accommodate my last minute appointment. Within 2 hrs, I was booked and HOOKED! Gloria's hands are incredible on the Combination Massage. If I have time, I am sure to visit again for that facial snatch (I hear she's a beast).

Amazing experience! My service was the 75 minute Caribbean Indulgence which consists of a Coconut…read moresugar scrub, Mango wrap and your choice of a Swedish massage or Facial. I didn't have an appointment but they were able to take me within the hour I called! The front desk was very friendly and brought me over to the women's locker room to change. I waited briefly in the waiting room and sipped on cucumber water. My technician was Gloria and she was very friendly and professional. The coconut sugar scrub gave my skin a boost of hydration that it needed and after the warm blankets were placed on me for the mango wrap I fell asleep! That's when I know I have an excellent treatment. I opted for the Swedish massage and I'm glad I did because Gloria is a master at her craft. She focused on my upper back area. She managed to get all the knots out and I felt like a million bucks afterwards. I would definitely return to Akua Spa and request Gloria!

Worst customer service in the entire world. Do not come here. It is not relaxing. They harass you…read moreand bother you when you're trying to relax. They lie about their fees and then they don't honor their punchcards. Toxic and unsanitary glue sticks to your skin.

Awesome wellness spa! All equipment is state of the art and always available! Upscale looking decor…read moreinside and staff was very helpful! Massage therapists were amazing! Individual bathrooms with showers available as well! I couldn't have asked for a better experience! I will be a regular here for sure!

Rafael was great. He texted me the pin for where to go. When my uber driver went past he texted…read moreto make sure I was still coming. It was on me that I did not get there on time but he still gave me the full massage time. This is a 5 star experience in everything except ambiance. If you need ambiance go elsewhere. It's over a quick lube so periodically the hydraulics below may startle you out of relaxation. Also he just has a towel for you to cover yourself instead of a sheet but he is 100% professional I will pick quality and value over ambiance every time. .

Booked last minute for a massage at my AirBnB. Flight was late arriving and Mr.Acevedo was so kind…read moreand understanding. What a wonderful opti to have the service come to you. After a very long stressful day of travel, this massage was badly needed. The cost and professionalism was excellen! Highly recommend!!!