My experience here was as a volunteer. Every time I came in to help, I was made to do common room…read more(the main rabbit and cat room). It was always filthy, many of the fleeces were covered in so much fur that I was worried about the rabbits getting a blockage, water bowls were often fully empty or had literal soap suds in them. The volunteer coordinator suggests you "spot clean" the litter boxes, though often they are so saturated that the pellets they use as litter are disintegrated. It put a bad taste in my mouth that staff was not following the basic "contact time" instructions on the bottles of Rescue when they claimed they wanted to kill bacteria. They kept a sick cat with giardia in a cage first thing when you walked in. He had a sign that said not to touch him, but not what he had. I saw senior staff repeatedly handle iso animals with no gloves. I saw them put iso laundry right into a pile with the other laundry more than once. I found a wet pile of laundry with feces (or litter, according to the literal president -- not sure that's better) stuck to it sitting on top of the dryer. I was written up for making staff "feel bad" about not knowing how to disinfect stuff when they claim to have vet tech experience, and for not being nice enough about the "litter" on the wet pile of laundry. I saw other volunteers regularly mix in BnB laundry with shelter laundry -- with what I would consider a homeopathic amount of bleach. They were not chastised for doing laundry incorrectly. In fact, they were allowed to train me on laundry. I tried to report a possible historical ringworm infection to the staff just so they knew to be mindful to check themselves and animals for sores, but instead got met with bizarre legalistic stuff about how I might as well be suggesting that I could have gotten it from "invisible space aliens" (that's from the president directly). Look at these photos and tell me if you think it's insane to think someone could catch a fungal infection here. I was then banned -- again, the stated, written reason being that I disagree with their veterinary practices and they've been doing this for 26 years blah blah blah. Ok. I'm really worried about how much else has been swept under the rug in 26 years, then. The president was so cruel to me when banning me that I immediately went to urgent care for medical clearance. The NP was grossed out and suspicious when I told him I got yelled at for trying to let them know about a possible exposure. Staff here does nothing but bully people if they trust you enough to let their true colors show. I have personally heard them do it about sexual orientation, weight, and ethnicity -- they even had rabbits with antisemitic names they got from Seinfeld (they are not Jewish themselves). They stood silently by while a senior volunteer made fun of my sexual orientation the first time I met her, even. They do not have a pride flag hanging anywhere. I wish they would change that, because maybe there would be fewer homophobic and transphobic comments. Though everyone here reflexively "punches down" so much due to their low self esteem that it seems they can't even keep track of what they say. Just know that if you have a certain skin tone, everyone here older than 40 with a sensible haircut has an opinion about your hair being "unprofessional" if you do anything but make it as straight as possible. I grew up in a hoarded house, and I have to be honest. That's what this shelter feels like and part of why I wanted to help. They cannot keep up with the animals at all, especially not while running HareBnB. Over the holidays, for maybe 3 full cumulative weeks of the year, volunteers handle everything in the shelter except paperwork and isos. No one is properly trained -- in fact, I trained several people after doing common room only ONE time. But these photos were taken when BnB wasn't busy. This is what their performance looked like when they had one more staff member than they do currently and very few BnB guests. And I heard the president and VP talk about buying more BnB space as a potential for the future! I don't have a rabbit currently, but if I did, I would not trust BnB. I am telling everyone I know with rabbits not to board at BnB. For a while, they were the only game in town, but now you can do better. I had already stopped finding joy in volunteering, because as soon as I would come in, the volunteer coordinator would sit at a computer and pretend to look at spreadsheets. That would devolve into hours of me hearing her talking and laughing while I did what would've been her assigned work. No thanks. As you can see, there's clearly enough to be done that we both needed to be working at the same time. I would love to see them change ownership and find a crew really dedicated to the mission instead of dedicated to doing a bit less than the bare minimum. It seems like this shelter used to be good, but maybe it was just the quirkiness of a bunny shelter.

I take my bunny here for nail clipping. Recently I learned that there is a spa package. I tried it…read moreand bunny seemed pleased ;) I also enjoyed the bunny yoga, made it for the first time. Great for yoga beginners.

What an impressive rescue shelter. It was the first stop on our journey to find a new cat. The Tree…read moreHouse staff was extremely friendly and helpful. After reviewing all of the adoptable felines, we fell in love with a small 1 year old cat that they called Toaster. She is perfect. Because of Bissell's Clear Out The Shelters" special (May 1- May 17) adoption fees were reduced from $115 to $70.

This cat cafe was awesome! I love how they let you adopt the cats as well. When we went, there…read moreweren't many cats left so we played with one cat. But this cat was so active and played with us the whole hour and we had a blast. The drinks were also really tasty and they come with the entry fee which is 10 dollars per 30 minuets. I would definitely recommend!

My kitten was brought here to get spayed, her incision didn't seem fully closed, but over the…read morecourse of a few days she reopened it. The main part as to why they don't get 5 stars is because they do not answer the phone. You can call and call but they refer you to a voicemail even if you select that your animal is currently in their care or has recently been there for service. It's very inconvenient to not be able to contact them, and in my opinion unsafe if my animal were to be in their care at the time. I went up to the clinic without an appointment and let them know the issue, and they fixed it right away. I waited no more like 5-10 minutes for my kitty to be brought to the back to have her incision stapled, with new medication, a cone, and instructions to bring her back in the following week with no ifs ands or buts. I was appreciative that they fixed the problem so seemlessly, but wish I could've had the comfort of knowing before I got there that it wouldn't have been a problem! All in all I've brought every single one of my pets here for a neuter/spay and will continue doing so

I've been supporting Paws "fur" several years. I've donated tens of thousands of dollars. I've…read morecontacted them several times, the most recent, to adopt beagle who was rescued from WI. I wrote to Paula, the founder, the only email address I had, long story short, rude, rude, rude the second time I've had contact with her always rude! I adopted a beagle, who was a "beauty" pageant girl, who lived in a cage her whole life. She got to come out when she was "preforming". I've had her 4 years now, and, she's just beginning to know love and trust! So, I know I know how to adopt a baby, and my baby would also help. But, I guess they don't care about people who donate, and walk the walk

Melanie,& all the employees, they care & make that shelter shine 4 those Cats, always cleaning,…read morecats always having food,water,& warmth there.

I have been volunteering here nearly five years. Melanee runs the place and she is great with the…read morepeople and of course the cats and kittens. This rescue is run like no other. Thank you Melanee the staff and our volunteers. The adoption fee is manageable and the cats love running all around and also in the patio

I love what they do, and by no means want to tarnish their reputation but the way they lied and…read moreomitted crucial things like for example, they said my 6 year old pomsky was potty trained, he's not. He didn't have flea and tick medication, so I ended up adopting a dog that I got expecting him not to be perfect but at least potty train a dog especially if he's in a foster family.... my point is; this couldve ended badly for everyone

Sheri was fantastic with us; took the time to assess our situation and needs from a pet so we…read moredidn't get in over our head and (more importantly) the dog found the best home possible. The application was thorough, she communicated quickly and efficiently, and when we went to meet the dog we took a long walk with him and Sheri to further assess. Once we got our bundle of joy home, it was clear he had been shown lots of love and received the benefit of lots of training and attention while he was at Friends of Petraits. He's a 5 month old Golden Retriever who is housebroken and full of love and life. Similarly to the other review, we contacted about a female Golden pup Sheri had, but a couple came the next day to adopt her. Sheri let us know she ALSO had her brother who hadn't been posted yet; so we jumped on the opportunity and I'm so glad we did.

I volunteered here briefly, and having seen the behind-the-scenes side of things, I can attest that…read morethey are extremely conscientious about the health and safety of all the cats and the cleanliness of the shelter. It is just as unfailingly neat and tidy in back as in the public-facing parts. And their leaders are very careful never to put any of the cats in harm's way. At this shelter, like other good shelters in the area, they make a concerted effort to match the cats with caring humans who are the best fit for each particular cat. But it's just inevitable that a small number of adopters will not work out. That's not a reflection on the shelter. I never heard shelter management badmouth adopters who returned cats, even if some of them may have deserved it. When you adopt a shelter pet, you're making a commitment. It's supposed to be about doing right by the animal.

I have been volunteering for more than a year now, and it is the warmest, most loving and involved…read morecommunity of people, and one of the greatest volunteer experiences of my life! First of all, the staff is absolutely amazing. Completely dedicated to the health and well being of every cats that comes through the door, cheering on milestones, assessing and discussing how best to treat each cat. There are lots of ways to get involved- there is an AM and PM cleaning crew, which might not sound like fun- but I love getting the room clean, the cats fed, and creating a beautiful space for them with toys and blankets. And of course the reward- you clean, but then you get to play with cats! There's lots of other ways to help, too- from stuffing envelopes to writing profiles to taking cat photos to fostering- if you love cats, love a caring staff and meeting/working with wonderful volunteers- this is your place. I fostered one cat *successful adoption soon after!* and just went through my first adoption, which was easy and thorough and just a pleasure. The protocol was outstanding, and my new cat has successfully integrated with my old girl. It is a place filled with goodness, and a glorious addition to Evanston!

We adopted a beautiful cat from the Anti-Cruelty Society through the Lincoln Park…read morePetsmart store. The whole process was quick and easy. I would highly recommend adopting through the Anti-Cruelty Society.

I had to surrender my dog and was able to call in and check on her. Bre who is in admissions was…read morethe best, she took her time to tell me how she was doing and reassuring me it will be ok. Bre thank you for your compassion and kindness.

Oooo the kitties, squeeee! So many cute little kittys to love!…read more For $20 for 1 hour you can go sit and play with kittys. If you're lucky enough one will come and sit on your lap. Catcade is clean, nonprofit, with old school arcade games. Although who's playing games when there are so many cute kitties to play with!? The sessions run tight. You are not allowed to enter until assigned time. You check in, sign a waiver, grab your free drink (They have Coke products, mini waters, La Croix, Waterloo, capri sun, juice, etc.) before you know it, time has flown by and it's time to go. All the kitties are available for adoption! If you can, do it! They are all so sweet and playful!

As someone who makes a point to visit cat cafes whenever I travel (and regularly visits one back…read morehome), this is one of my favorite cat cafe I've been to so far. The space was incredibly clean and somehow even smelled great despite being full of cats. The staff were friendly, direct, and did a great job explaining everything before we went in and prompt when it was time to leave. The best part? SO. MANY. CATS. There were tons of them, and they were all sweet, social, and adorable. I know they have video games you can play while you're there, but we never even thought about them because we spent our entire hour cuddling and playing with cats. If you're a cat lover visiting Chicago, this is an absolute must-visit!