I'm trying to get in the process of adopting a sweet female cat at my local PetSmart in order for…read moreher to be a companion for my other baby Dolores. I understand the process of finding the perfect home is crucial for adoption but what's not right is how "SARAH" went about it while contacting me via text message. She clearly has no people skills and was very passive aggressive with me. I do not like how it was handled. I'd really appreciate it if you guys could have a word with her regarding speaking to applicants. I've posted the screenshots so further prove my point. This is unacceptable I should not be talked down on like this. I've been a cat owner since I was 15. I'm 28 now. Why am I being talked to like I own a rabid cat? A4LC you guys really need to train your volunteers to be a little more considerate when speaking to the public.

5 of our cats have come from this rescue, they are all amazing. I commend Sarah for essentially…read morerunning the rescue by herself and a few volunteers for cleaning and socialization time for the cat habitats through multiple store locations. She truly cares for the cats wellbeing and future, and will not allow them to be improperly placed into a home that does not suit them. She does not do cats as gifts to someone that is not applying for themselves. She does not do kittens as only pets. She tries not to split up bonded pairs. She does not do impulse adoptions on the same day. The process typically takes a couple days to ensure everyone in the household is ready to take on a potentially 20+ year commitment, to ensure the house is prepared for cats, and ensure the cat's paperwork for adoption is all in place. I also see others complain about the adoption fees, yet they go straight to the vet costs associated with each cat, which nowadays are always more expensive than the adoption fee itself. Sarah *does not* do this for the money, *she actually loses money* She is only in this to rescue great cats from this area that are typically on euthanasia row, or have come from awful situations. The last thing she wants to see is these cats to end up back in a bad situation like they originally came from by adopting to irresponsible people. That is why there is a application/interview process. I do recommend this rescue if you want to work with a true cat person that only cares about a cats best interests.

Just adopted my new little bestie from Border Tails Rescue and had a wonderful experience, with…read moreDestiny and Yanarie as the standout team members. The team was warm, knowledgable about my new pet's history, how to make her feel at home and clearly showed her a lot love and affection. I would HIGHLY recommend working with this rescue as they put me at ease as I made this big decision.

Is where I adapted my dog and it was very good experience with them…read more I just wish it would be a little cheaper to adapt.

I would give them 10 out of 5 stars if I could…read more The staff are friendly, knowledgeable, and genuinely care about the animals. The animals are clearly well cared for, and the adoption fee includes a lot, such as microchipping and keeping the animals up to date on their medical care. They are also happy to answer questions and provide advice, both before and after adoption. If you're considering a special-needs pet or aren't sure what type of pet would be the best fit, they'll take the time to explain the responsibilities involved and help you make an informed decision. What really sets this shelter apart is that they take the time to get to know potential adopters and make sure each adoption is a good fit for both the animal and the family. Their focus is on responsible placement and the well-being of the pets, not superficial factors. I especially appreciate that they don't judge a person's ability to provide a loving home based on their social media presence. Too often, some organizations seem to equate online popularity with being a good pet owner, but those things have little to do with one another. In fact, the amount of time someone spends building a social media following says nothing about the care, attention, and commitment they'll give a pet. This shelter evaluates people based on what truly matters: their ability and willingness to provide a safe, stable, and loving home. I adopted two kittens from them about a year and a half ago. One grew into a gentle giant, while the other stayed petite. A few weeks ago, I returned and adopted a large 3-year-old cat as a companion for my gentle giant. The adoption process was just as positive the second time around. I highly recommend this shelter to anyone considering adopting, donating, or volunteering. They are doing great work and truly have the animals' best interests at heart.

Very dedicated and loving volunteers…read more pets have all medical issues. Neutering and shots

Very nice staff and the place is pleasant there so many options to choose from between dogs and…read morecats and I adopted a cat in the second photo and the cats are fun to play with and very good place they have rooms for the dogs and cats 5star

Most amazing shelter we went to, its were we got our cat chiquis and couldn't be happier. It's such…read morea warm and caring environment so I really really recommend adopting from here!

We bought our 2 dogs (brother and sister) 13 years ago and thank God they are still with us and…read moreactive. They take excellent care with the dogs you want to get. I highly recommend them if you are looking for a rescue dog or cat.

Before reading this review, I want to preface that I would recommend Wright Way Rescue to…read moreexperienced pet owners who know what questions to ask regarding a dog's health, history, and overall care. I would not recommend this facility for first-time pet owners because the adoption process is extremely rushed and can be overwhelming, making it easy to miss important information. As a long time pet owner, my overall experience was decent, but there were several things that raised concerns. The biggest issue was communication. I called, emailed, left voicemails, and even texted the number provided to me with little to no response. It took visiting in person to get my questions answered. To their credit, the facility was extremely busy, and the first employee who helped me was wonderful and ultimately why I chose to adopt through them. One major tip: complete your application online, not on paper. My paper application was never followed up on, and the dog I originally wanted was gone before I heard back. My online application, however, was approved the same day. The day we visited to meet our dog was chaotic. The facility was crowded, loud, and overstimulating for both people and dogs. The check-in process was disorganized, and we waited over 20 minutes just to be told how to join the visitation queue. However, I understand that shelters can be stressful environments, and I appreciated that they required hand washing before interacting with dogs and sanitized the meeting spaces between families. When we met our dog, they appeared healthy, and we were given unlimited time to interact with them. The volunteer assisting us was kind but clearly overwhelmed, and some information she provided did not align with the dog's online profile. The most concerning part came during the adoption paperwork. The volunteer reviewing the dog's file moved very quickly, and I believe a first time owner could easily miss critical details. We were informed at that moment that our dog was currently on medication due to nasal discharge, something that had not been disclosed online or before agreeing to adopt. Given that we had a senior pet at home, this was information I would have appreciated knowing beforehand. I also learned the dog had undergone surgery only days before adoption and had been recovering while housed with several other dogs. Another issue was the pet insurance discussion. I fully support pet insurance, but it was not clearly explained that we were being handed off to a third party representative trying to sell a policy. A first time owner may have felt pressured into signing up immediately without comparing other options. Additionally, some fees lacked transparency. For example, paperwork stated that the dog needed to leave with identification tags, but it was not made clear beforehand that there would be an additional charge for the tag. Despite these concerns, we ultimately adopted our dog and absolutely love them. We have thankfully not experienced serious issues that some other reviewers have mentioned. There are positives worth recognizing: this is a volunteer based rescue, I saw evidence that dogs are walked regularly and not left in kennels all day, their hygiene protocols before handling animals are good, and many of the staff members genuinely care. Overall, my two star rating comes down to poor communication, lack of transparency around health concerns and additional costs, and an adoption process that moves too quickly for someone who may not know what questions to ask. I have empathy for the volunteers and understand they are managing a very busy facility, but better communication and clearer disclosures would significantly improve the experience for future adopters.

Such a fun time! How could it be a bad time cuddling and playing with cats. But anyways the staff…read morewas friendly and explained everything well to us. The cats were so sweet and we were told if some were more anxious/reactive than others. The overall ambiance is cozy with free warm beverages and comfy seating. I wish I could take them all home but will be telling everyone I know about this place!

The staff is rude. It's not even a cafe. They just have snacks and random drinks. I hope the cats…read moreare okay and taken care of here because it makes me sad that the staff is so rude.

Because I am looking for a dog... And there is no place that shows the dogs they have available and…read moredescriptions of their temperament. What a home would be like for them... Like the perfect home. You can't have a website up and not have any information on your animals for people that are looking

I am a huge advocate for adopting dogs…read more This Rescue, Underdog Railway Rescue is unique because they have you foster to adopt an approved dog for two weeks to ensure it's a good fit for both the dog and the potential pet parents. Also, all these dogs are fostered at loving homes, which also makes it easier for them to transition to your home. Karen at the rescue also does a great job matching potential pet parents with their dogs. While the first dog I looked at unfortunately was not a good fit for me, the second dog was! Karen was very patient, kind and determined to find me a better fit! With the adoption it typically includes the rabies tags, neutering, a first free vet visit at certain approved locations within the first week, all required shots and Microchip (at least for our adoption). The adoption fee was reasonable all considering too. Adoption is the only option!! Please consider this small Rescue! They have certainly earned all five stars!! https://www.petfinder.com/member/us/il/elmhurst/underdog-railway-rescue-il843/

Nice facility with a wonderful group of volunteers that vibe such community and camaraderie in a…read moreconvenient location. Enjoyed all my visits and interactions with fellow cat lovers and the resident cats... in my ongoing search for a pal to my latest rescue guy.. Vincent: the sweetest prince of a feline teenager Boi ever

Adopted this awesome cat a few months ago. Words cannot express what a warm wonderful companion he…read morehas been. Thank you Barb's Rescue. You have made this old guy feel so much younger.