I have been patient for at least 5 years all of a sudden things have gone downhill. I was prescribed Lumigan for eye pressure and initially the cost was $90 when I went to renew my prescription the pharmacy told me it would be $472 I declined. I called the office on Elston and left a message for my doctor asking for another drop no answer. Two days later I called and left another message, no answer. Three days later I went to the Elston Avenue office and talked to one of the clerks who took my information and told me someone would get back to me. Nothing. When I told my personal physician what happened she got me a referral to a new opthalmologist within 24 hours. Beware of dealing with Chicago Arbor Eye Institute. read more

Came in for a secondary appointment - still waiting over 2 hours later. Technician using equipment before my turn held up the room because he was "having a great conversation with the patient". Time is money and this place is not worth it! read more

Use to be great before it sold. Now staff quality went downhill. Rude. Unprofessional. Never any smiles. I hear negative talk in the background. Very unprofessional staff. I don't recommend coming g here. Also. Wait times. Wtheck? You wait at least 1 hour minimum. Once I had to wait 2 hours. I'm looking for a new dr. It is a shame. Because I like my doctor. Who he works for Sucks. read more

Wait times are ridiculous. Both times I have been there have been 3+ hours for an eye exam.

They rescheduled us twice and then over two hours waiting for a simple yearly check up. This place is the absolute worst

Once you get in. I've found it's 100% professional. It's very hard to get through by phone, "message box full, serving other callers, click" but I learned that's a contracted call center in Georgia. Fix it please. read more

Terrible service, needed over month to get appointment, then they cancelled 3 day before, and there computer reminder keep sending the cancellation message. When I call, at opening 9am they said leave a message, when I attempted that, it said the message center was full. read more

Last year the ophthalmologist was rud. So this year I changed doctors at the clinic... I have waited an hour and 20 minutes to see the doctor after dilation and still counting I will never go back. read more

Wasn't as bad as the a lot of the reviews had me thinking. Everyone was polite and efficient.

the absolute worst experience I've had dealing with a health care provider. Avoid at all cost

My third and last stop in LASIK consultation. Luxe technology and expertise for less. Dr Lopez is the head of the department with an excellent team (Carlos and Joanna). Excellent bedside manners, and honest.. One of the few (say 3 in Chicago area) who has Intralase (aka laser, bladeless) cornea flap cutter. German technology. LASIK Surgery: Imagination is scarier than reality. Carlos' countdown was comforting. All I see was the light. I didn't feel pain. An eyebrow wax while waiting for the Intralase eye clamp. Lots of eyedrops and waiting than the actual procedure. At home, my eyes naturally rested itself after the procedure and slept for 8 hours. I was the female Bono for a week (blue sunglasses at work) due to broken capillaries from the clamp. It was cool! Medication: 1 oral med at surgery. 4 eyedrops as after care. I feel gypped for no-valium. boo hoo Dr Lopez and his team truly cares for the patient. At consultation, I already contracted Dr Lopez for the future (10+ years from now) when the need for reading glasses arises. We are going to grow old together. :-) Caution: Chicago Eye Institute is a clinical environment. No chi-chi lounge or Kopi Luwak coffee while waiting. You will learn how to cook while waiting through Rachel Ray. Direction: From Advocate lobby, elevator to 5th floor, turn R for Vision Care Center letter-size signs. Once you find Vision Care, it will be the only place/location for consultation, surgery and follow-ups. Bring your own reading material. read more

I went to this location on the 4th of October for eye examination but they told me all doctors appointments were canceled for the day after waiting one month I am still waiting for them to call me back and every time that I call always the same story that they are going to call me back read more

This is mostly a review for the amazing Dr. Harold Sy. Take note, Yelpers - he's the best of the best. So after 8 or so years of dealing with contacts, I decided I'd had enough. My eyes were dry, I hated having to take them out when I was really tired and enjoying a great Hugh Grant movie on the couch, and don't even get me started on the times when I forgot to take them out entirely (aka eyelids stuck to eyeballs.....pleasant). So off to the Chicago Eye Institute I went. After a few simple tests, Dr. Sy determined that I qualified for Lasik. The thing that is really reassuring about Dr. Sy is that he only performs Lasik on people who truly qualify...some other doctors are a little less discerning, which can lead to problems/blindness. So I went in for my Lasik. They give you some Xanax or something similar that made me feel happy and tired. I literally didn't even care what they were doing to me - that's how relaxed and painless it was. Afterwards, I went home, slept, and woke up 7 hours later with perfect vision. The whole thing was easy. In conclusion, I literally cannot say enough good things about Dr. Sy and my procedure at Chicago Eye Institute. He is fantastic. So if you are thinking about Lasik, or have other eye issues, I definitely recommend you go to Dr. Sy. Oh also, he's young and cute...if you're into that whole young, cute, successful doctor sort of thing. P.S. His prices seem to be less expensive when compared to other eye places - I checked. read more

Waited 2 1/2 hours for doc to finally walk into exam room. He asked how I was doing to which I replied "trying to rearrange my doctor day." He shrugged his shoulders and went about the exam. So tired of doctors that feel their time is more important than others. If I was 2 hrs late for my appointment they would not have honored it. read more

Dr. Osvaldo Lopez is my guardian angel! When Dr. Kirk botched one of my eyes in two failed LASIK attempts, I found Dr. Lopez and went to him for a second opinion. I am SO glad I did. He explained everything to me, made me feel better (which was pretty difficult considering the situation I was in), was so thorough in his evaluation of my eye, and meticulously followed my progress. Although there was not much corneal tissue left with which to work, he performed a PRK procedure, because ethically, he knew that he could not risk lifting my corneal flap a third time, and was able to correct as much of the distortions as he could (many of the distortions in my eye were NEW - as a result of my previous doctor's whack-job). Thankfully, all my astigmatism is now gone, and whereas I see a blurry 20/25, my vision is perfect between both eyes, thanks to Dr. Lopez! Your eyes are SO important, and I am so lucky to have found him when I did! He is the most patient, understanding doctor I have ever met, and I am blessed to have been treated by him, and his colleague, Dr. Robert Lopez, who handled much of my follow-up care. Everyone in the office is friendly and caring, and I would highly recommend this office to anyone looking to have SUCCESSFUL LASIK surgery. In addition, they are MUCH less expensive than many other LASIK surgeons, and because they are located in a hospital, there is the added benefit of knowing that the resources are high-tech and should anything go wrong, they are much better equipped to handle emergencies than other locations. I am very pleased with the outcome, despite the hardship to get to the end result. I only wish I could have found Dr. Lopez from the beginning, but things happen for a reason, and he was meant to come into my life when he did. Thank you, Dr. Lopez! read more

I had LASIK done here about a month ago. After consulting with several Chicago LASIK doctors, Dr. Lopez was clearly the best, most professional doctor that I met with. Note that I met with Dr. Kraff, the "gold standard" in Chicago, and was unimpressed. Dr. Kraff gave me about 14 seconds of his time. His ego is way bigger than his consideration for patients. Anyway, Dr. Lopez was the BEST. First, he put me on special eye drops to increase the oxygen in my eyes before clearing me for LASIK. His attention to detail and knowledge about the eyes are incredible. His team, Carlos and Joanna, were professional and kind every step of the way, from pre / during / post procedure. Lastly, pricing was very competitive. I would recommend Dr. Lopez for LASIK hands down. read more

Please note that this Institute is a separate entity from Illinois Masonic Hospital. However I was sent there by Masonic's E.R. Department. I was not impressed. The technician could barely stay awake and the doctor was rude, abrasive and allowed for no discussion and made almost no eye contact. He may have several offices in the city, but is still lacking. As a medical professional for years, I know what good care should be. It's not here. read more

I had LASIK with Dr. Osvaldo Lopez in March and have been meaning to write a glowing review ever since. Now that I'm about 7 months out from my surgery, I can write an even more positive review given my vision is 20/15 in both eyes (better than 20/20) and I no longer need any drops for dryness. I began researching area LASIK doctors last year and went for consultations both here and at Kraff downtown. Kraff was more like a fancy plastic surgery office, with a multitude of staff each serving a different specialized function: receptionist, basic vision tester, unfriendly doctor, and person who went over fees (there may have been more - it's been a while.) I guess they have their thing, but it was a little factory-like and impersonal for me. Also, they strangely recommended me as a candidate for PRK surgery instead of LASIK. PRK is an older, more invasive form of surgery with similar results but longer healing time. It actually costs less than LASIK, which made me think they didn't have any ulterior motives behind the recommendation, but it was disappointing because I really didn't want the longer recovery time. Then I went to Chicago Eye Institute. Their office is small and no-frills, but comfortable and perfectly suited to what they do. The staff is small - I've met only the receptionist (maybe Joanna?), Carlos (who did my eye exams and went over every detail extensively pre-surgery), and two Drs. Lopez (I believe they're uncle and nephew, not 100% sure.) After their exam, they said they had no idea why I wouldn't be a candidate for LASIK. They also do PRK, but prefer to do LASIK. And as other reviewers have noted, they use the superior bladeless Intralase technology that is the best there is, with only them and Kraff offering it in the city (at least at the time I was researching.) The elder, Dr. Osvaldo Lopez, who performed my LASIK, is like a friendly dad or uncle who knows his stuff. He is a LASIK pioneer and gives off a really trustworthy, caring vibe. You want to spend time with him and he guarantees what he does forever (not including basic problems like needing reading glasses when you're over 40.) The other Dr. Lopez (junior) has handled all of my follow-up visits and is delightful - great personality and a fine doctor. I haven't had any complications. I couldn't be happier that I went with CEI. Some details: Location: In Advocate IL Masonic hospital at Wellington and Sheffield, 5th floor. Garage parking at the hospital is validated for $4. Meds: I was given valium the morning of surgery without any option not to take it (I didn't ask but it wasn't offered.) I was on an extensive regimen of about 3-4 different eyedrops a few days before and for weeks after surgery, which I believe is standard due to the dryness LASIK causes. Assistance needed: Definitely have someone bring you and take you home from the surgery. The valium and not being able to open your eyes will make it impossible to get home alone. Pain?: I experienced intense discomfort during about 5 seconds of the procedure. I was uncomfortable afterward on the day of, but as advised, I went home and rested for hours (they normally do the surgeries in the afternoon so you can just go home and sleep all night.) During the procedure, they suction something onto your eye that can bruise it (which looks like blood on the white part of your eye) but it only hurt for those few seconds during, not after. Oh yeah, and you'll lose your vision for a few seconds during the procedure too but it comes right back. That's probably the scariest part - thus the valium. Results: Beyond expectations. It kept improving for a few days/weeks after surgery and now it's crystal clear. I only wish I had done it sooner, but I would have been sad had I not gotten to meet Dr. Lopez. read more

I cam upon CEI due to an emergency. I didn't like that they passed me through 3 docs with three separate appts. which did various things. It seemed to me like a cash grab. It is very difficult to get an appointment. The calls always go to voicemail. It didnt seem like the staff was busy on the phones whenever I went. I had a quesiton about side effects of a drug and couldnt get a hold of anyone. I finally got a call back from the office who took yet another message and later called me back with questions the docter had. I went back and forth like that never speaking with a doctor. I will be looking elsewhere. Don't come here is you need your hand held or need frequent appointments. This office has tons of patients to keep the money rolling in and the customer service poor. For the most part the front office staff was good. I had to attend all three sites since there were no appointment for over 2 months at the location i wanted. read more

Surgery: 5 stars I had a droopy eye lid so my optometrist recommended I see Dr. Weiss for surgery to correct the problem. He was incredibly knowledgable about all aspect of the surgery and explained in great detail how the operation was going to be performed and what recovery was going to be like. He was so good with the operation that after my eye healed, I wanted to get it done to my other eye just because of how great of a job he did. Absolutely fantastic work. Logistics: 1 star I called in April to set up my surgery for Sept as they needed extra lead time to get it approved by my insurance. Then two months later, in June, I switched jobs so I called them to let them know my insurance had changed. They confirmed the change on their end so I thought everything was all set. Fast forward to a couple of weeks before my surgery when they called me and said that no one contacted my new insurance company for approval so now I have to reschedule my appointment to two months later. Wtf, I specifically called after my new job just so this stuff could be taken care of but clearly no one did. During consultation, they told me that my operation was covered by insurance because my droopy lid blocked my vision. However, they never told me that I had a deductible and I found out months later in a bill they sent So basically, you're telling me that during all of those times when I was there talking to the doctor, setting up appointments and playing phone tag to get my insurance worked out, you never bothered to explain to me how much this was actually going to be paid? After paying for my deductible with my FSA card over the phone, I told them to mail me the receipt so that I can submit the claim. Of course instead of sending me the itemized receipt that every person using FSA would need, they send me the credit card one which can't be submitted as FSA proof. So I have to call again and wait for another letter. Lastly, while Dr Weiss was great, his assistant isn't. When I was brought into the office, she asked me if I had high blood pressure. I answered no to which she responded with more questions about my exact blood pressure measurement. When I couldn't give her a number, seeing as how I can't measure my own blood pressure off the top of my head, she just made one up and wrote it on my chart! So in conclusion, 5 stars for Dr Weiss and his work, 1 star for all of the logistics surrounding my surgery. read more

Don't go, run the other way. Substandard in every way, as with most of IllinoisMasonic. 3 hour+ wait time with an appointment. If your insurance covers Advocate it's worth the drive to the suburbs. Such as Advocate Lutheran General Hospital. read more

The eye doctors provide good care and are knowledgeable but I haven't come in here without having to wait less than an hour (three visits). I was admitted to the hospital and it involved an eye issue so I was sent to Chicago Eye Institute while being treated. When I have an appointment and can't be seen within 1-1.5 hours of that time frame, that's a problem. Time management definitely is the largest factor of my negative review. read more

Hi, Dr Lopez was great with my surgery and I would recommend (and I have)him and the Chicago Eye Institute to anyone I know. Thanks, F read more

This clinic is a complete disaster. We arrived at the office well before our appointment time and waited over an hour as others Yelpers have mentioned. We were originally referred to another doctor on staff who no longer accepts new patients. Unfortunately, we were booked for an appointment with Dr. Laura Sanders and can see why she has open appointments. Her patient interaction is horrible. She spent the bulk of the appointment time typing notes on her iPad rather than speaking to or answering patient questions. Her clinical nurse was inexplicably rude while administering eye exams. Told the patient they "weren't trying hard enough to see." The worst part was that they talked about the patient as if they weren't in the same room. As you can gather from this review, the Chicago Eye Institute is not recommended. read more

Clinic Website and Advocate's Doctor profile are misleading. I called for an appt today and was told that they only only see patients with certain health conditions. That's completely fine, but you need to be clear about that in your information. read more

Dr. Lopez performed cataract surgery on my left eye on Aug 12th 2020. Major mistake on my part. Saw 3 ophthalmologists during the year and a half prior to this procedure. All 3 doctors advised me to hold off and wait until my vision worsened a bit more. Upon seeing Dr Lopez he encouraged me to have the surgery and didn't mind bragging about how good he was. The vision in my left eye ,which was my strong eye,is now worse than before the surgery. When I complained I was told that i'm mistaken. This guy and his associates are claiming that my vision is now much better post surgery. Before the surgery I had no problem reading street signs , billboards or watching tv without glasses. Now i can't see any details without glasses and I have a constant irritation in the eye as if the lens doesn't fit properly. This is terrible and I feel like an idiot. I'm in the process of searching for a good ophthalmologist who can hopefully straighten me out. Learn from my mistake and avoid this place and Dr Lopez. read more

Arrived at 9a for a 930a appointment. Met with nurse to check eye, by 1045a, I was still waiting to see the doctor. While everyone was pleasant, I was not happy about waiting an extra hour and a half...very unprofessional. read more

The worst experience ever the staff and the manager are extremely rude waited for over two hours to be seen by the doctor for about 10 minutes I will never return to such an unprofessional establishment horrible horrible horrible do not waste your time read more

I was referred here by the ER. They set an appointment for me at 10 o'clock. Got here at 930, all checked in and around 1030 they tell me the dr who I'm going to see missed his plane or something. That's not my problem! It's now 1130 and I guess they are going to make me wait here for this flight as my eye keeps falling out of my skull. read more

Just thought I'd share my great experience with everyone. I was a little nervous at first (with surgery with my eyes), but the staff was great! They explained everything so well and were very understanding, especially the assistant, Carlos. I can see great and would recommend them to everyone! read more

Dr. Sy has been my eye doctor for six years. I have seen him at the Chicago Eye Institute on Wellington in Lakeview and at his 5525 S Pulaski office. He is a great doctor. He listens to what you say. He explains everything to his patients. I have overheard him talking with his elderly patients and he is kind, patient, and thorough. He has a gentle and calming touch, which is nice if your eye is being poked and prodded. read more

This place has a complete lack of respect for its patients' time. I waited over two hours for an eye exam on my only day off of the week. They really need to get an office manager or something to streamline this--there is no reason for this. read more

Dr Robert Weiss is an amazing and gifted plastic surgeon who is passionate about helping people with serious eye construction issues as well as minimizing the aging process with remarkable techniques and products. Literally ,everyone I have met who has been a patient sings Dr Weiss's praises as a miraculous surgeon who has changed their life. On the other side, all the patients that Dr Weiss works on to optimize their skin quality, and minimize their aging process love, love the results they see after Dr Weiss does his magic. Rarely in life do we get to meet individuals whose values and passions align with what they love to do. Meet Dr Weiss and you find that person! If you have any doubts about what and if you should move forward with any procedure, make an appointment for a consultation. Dr Weiss is honest, and will give you a straight evaluation. read more

I finally did it. After years of wanting LASIK I took the plunge and so glad I did it with Dr. Lopez. He had a great bed side manner and he really put me at ease. The entire staff at Chicago Eye Institute is extremely professional and also make you feel very comfortable. Anyone considering LASIK or other eye surgeries should definitely give them a call. You won't be disappointed. read more

This review is for Harold Sy. He is the worst human on the Earth and don't deserve to be a doctor. He forgot that he is under oath to follow the professional ethics. Following is the details of his attitude, which will help readers to know about his unprofessional and discourteous attitude. I was under trauma for a week because of his attitude. I am diabetic and need periodical check up of my eyes. For a routine checkup when I visited Dr. Harold Sy he advised that I need an eye surgery for my developing cataract. After a month from the date of my visit to Harold Sy, I visited my primary care physician for routine checkup. He told me that he never got a report about my visit to Harold Sy and he did not know about my upcoming eye surgery. My next appointment with Harold Sy was my pre-surgery appointment. When I visited his office, I told his assistant that my primary care physician did not get my last visit's report. The assistant performed the checkup. However, he returned shortly and told me that the Harold Sy does not need to see me. I was a bit puzzled. I don't know of any doctor who would refuse to see a patient after a confirmed appointment. This was my pre-surgery appointment where I had several questions for the doctor. When I insisted that I have questions to ask about my surgery, he saw me with all his anger and talked to me in a very disrespectful tone and screaming voice. As if I did something wrong to him. And in rage, he answered all my questions "I DON'T KNOW". I believe the questions I asked were fairly straightforward: How long does a typical surgery take? - "I don't know" What the do's & don't before & after surgery? - "I don't know" Do I have to visit my primary care physician before the surgery? - "I don't know" Do I need any test before surgery? - "I don't know" Typically, how successful are laser eye surgeries? - "You may become blind" If it were possible, I would give him 0 stars. read more

This place does not value your time highly. If you do, I'd recommend going elsewhere!

Chicago Eye Institute has a number of doctors but this review is written specifically about Dr. Osvaldo Lopez. The three or four times we visited his office the wait was over 3 hours and he was an hour and half late for an 8 am appointment. Most of the patients in the waiting room were hourly wage workers, some of them had been waiting 4 hours or more. My wife had an appt at 3 and by 7 pm she gave up and left his office. She asked the nurses where he was (by 5 the front desk staff was gone) and they said they didn't know where he was. We've visited many dr offices in the past, he has hands down the most unprofessional, uncaring doctor we've ever encountered. We are never going back to this place - if you have to schedule an appt here make sure it's not with Dr. Lopez. read more

Besides the length of time it took to be seen (over an hour). The bedside manner of Dr. Sy was horrible. He didn't want to listen to me and what i needed to tell him, he argued with me about the diagnosis. And then he failed to fill the prescriptions. I had to call back 3 times and then they had the nerve to say the doctor didn't prescribe the 3rd prescription. Just another Dr. who doesn't listen and i will never see again. Chicago Eye Institute needs to get there act together. NO THANK YOU!!! read more

Dr Lopez and his staff are very professional and very pleasant. I had a lot of questions for Dr Lopez and he was very patient and informative. They are very thorough with all the post op requirements. read more

This should be negative stars for how unprofessional the administrative process is. I was told to plan to be there for at least 2 hours. Although, I was seen by a technician at an appropriate time, I was not seen by a doctor until 4 hours after my appointment, and that is after I complained that someone who got there 1 hour after me got seen first after she complained! Morons. I will never come back there. read more