I called to ask about some concerning looking areas in my house. Darrell asked me to send pictures…read moreto look at while he was on the phone with me. He was able to suggest to me what he thought I should do, and he said he didn't think I needed mold remediation, and he diagnosed what was going on. It's clear he is very honest because he didn't have to spend that time on the phone with me when he was not going to obtain business. If I ever have concerns about mold in the future, he will be my first call.

Used RRR twice of the course of a few weeks for separate incidents. The first time a toilet…read moreoverflowed from my upstairs into our vent and then dripped to the below ceiling. The cleanup crew was out within 24 hours and had the issue mitigated. Vance was awesome and very friendly. The crew to fix the damage was out the start of the next week and repaired the same day (I forgot the gentleman's name but also very friendly).. A few weeks later a neighbors fridge water line failed causing water to leak into my kitchen. I called the same team who fixed my bathroom, this time they were out within 3 hours to assess damage. The next day a crew was out to mitigate, with repair morning after. When you have to do this work it's very stressful, especially when you lose part of your kitchen for a time. But the RRR crew was great to work with, patient with my questions, and accommodating to requests (including wearing masks as I had a 2-week old newborn at home). I've used another service (CWF) and did not have the same experience at all.

The bio-one north team returned this month ( August) to continue…read more improving my living space. Originally, it was totally out of control. Although I wrote review on Yelp I wanted to reach everyone so they're aware of this fantastic team. I could rave on and on about the outstanding efficiency and professional approach. But Brian, Lynn, and this time their assistant Michael go absolutely quietly out of their way to give you the best of the best with thoroughness and dignity. They are brilliant, never urge outrageous purging, show tremendous respect for person they're working with and unbelievably, show respect when they have to remove items that are absolutely worthless and decrepit. They never make you feel ashamed of how horrible your situation might be. I will forever look forward to their next visits and the this happens to be in December. They respect boundaries and make gentle suggestions and work sensitively. You'll be so fortunate to meet and work with this marvelous team. Please read my review in Yelp. You'll have an even more understanding of how they work. And as usual, I have to end by complimenting their senses of humor. Just so enjoyable to be around. I'm looking forward to a December.

Team Bio-One (Brian, Lynn & company) were very gracious in handling our situation. They were exact…read moreon what they intended to do and worked with us to get my parents' home cleaned up in a timely and flexible manner. No amount of gratitude will suffice for the work put into helping us jump start the process of making a home livable once again. With that said, I highly recommend their services in treating disposal and cleaning of a home.

Their scheduler refused to set up an appointment to inspect after getting a job request from a…read moreroofer. The scheduler chose to be disrespectful to the tenant and me as the agent for the owner. It's unfortunate that Mario supported Patty's inappropriate behavior and didn't get the claim info from the roofer and schedule the inspection as requested. Extremely disappointing business practice. Would not recommend.

Professional, quick, thorough and competitively priced. I especially appreciated how communicative…read moreand accurate they were about arrival times and what a meticulous job they did in cleaning up.

I cannot recommend Al and his team enough. This review is long overdue. He got to the source of the…read moremold in my building, and was supremely professional and patient with answering so many questions at a time that was very stressful. He is extremely knowledgeable and cares about his clients. Because of him, my health is getting better and he taught me so much about home care to keep mold at bay, how to navigate a move (what to get rid, what I could keep, and how to clean it all). He went above and beyond every step of the way. If I could give him 10 stars, I would!

Good response time. AL Lazalde provided me with options for a solution my issue. Knowledgeable and…read morehelpful. Thank you AL.

We live in Downers Grove and after 2 days of storms we found that we had seepage and mold in our…read morelower level office. We contacted several large and well known mold remediation companies but could not get scheduled for 3-4 weeks. We came across Puroclean and contacted Stephan who came out on the same day to inspect the damage. Stephan was thorough in his review and took the time to answer all of our questions and concerns. We hired Puroclean for the mold remediation, replacement of drywall and insulation. The crew arrived on time and efficiently removed the drywall and insulation, remediated the mold, painted the drywall, reinsulated the wall and reinstalled. His crew was very courteous and professional. The crew patiently and thoroughly answered all of our questions and explained the work that they were performing to our satisfaction. The whole process was 5 days, which included drywall and insulation removal, drying out the affected area and replacing the drywall, insulation and all painting. The job was performed to perfection and we were so happy that we choose PuroClean. We highly recommend Stephen and his exceptional crew.

They were at my neighbors house today doing some work and they left garbage out in front of my…read morehouse on the street.

Amazing Dave and Eber were professional and informative the…read moreentire time. They were thorough in their initial walkthrough, questioning and execution resulting in a job well done. We appreciate the work These two did and would definitely use top notch restoration again in the future. I will be recommending them to others Thanks guys!

Alan and Dre were very thorough in explaining things and performing the entire service which was…read morefull hvac vacuum and sanitizing. They removed a ton of dust from our 40 y/o ducts that had never been cleaned! Thank you!

We had some mold in our new home and hired them to take care of it…read more Patrick is very knowledgeable and explained everything that was being done in the house. The crew was very polite, worked quickly and everything was clean and back in place in no time. The price was very reasonable for the work done.

I hired Second Chance (Patrick O'Connell) for fire-damage cleanup and rebuilding at my rental…read moreproperty, and the experience was extremely disappointing. I paid two deposits -- roughly $25,000 for cleanup and another $25,000 toward rebuilding. Before signing, I specifically asked whether the tenants' belongings would be included in the cost, and was told they would not be charged to me. I have this in writing. I was also told verbally that this would be handled as a full-service job since I live out of state and couldn't manage it myself. After the second payment, I was informed certain portions of the project -- including electrical work and the kitchen rebuild -- would not be handled after all. From there, the project became increasingly hard to manage and communication broke down. Despite what I was told, I was charged over $6,000 for work involving the tenants' belongings. Several other billed items also didn't match what I found on inspection: stains still on doors, windows that hadn't been cleaned, bathrooms that didn't appear cleaned, and painting that looked incomplete or poorly finished. I had to dispute multiple charges, including one for AC cleaning that was ultimately removed -- which raised real concerns for me about the accuracy of the billing overall. Beyond the direct costs, this situation led to lost rental income, an ongoing tenant situation, and repeated trips back to the property to sort things out. I also had an interaction with Patrick that I considered threatening, which I reported to law enforcement. I have documentation, photos, messages, and billing records supporting all of this. I'm sharing my experience so other property owners can do their own due diligence -- the sales process was far better than the actual execution, communication, and billing turned out to be. I wouldn't hire this company again, and I'd strongly recommend getting scope of work, pricing, and every charge confirmed in writing before paying anything.

Chicago Star Roofing (CSR) did such a great job on our roof! Do not hesitate! If you need a new…read moreroof or roof repair, this a terrific company to go with! Peter was extremely nice and professional. Scheduling was a breeze. His crew were also extremely friendly and hard working. They cleaned up afterwards. I am very happy I chose CSR.

We were looking for a simple estimate, an explanation of why we were getting water in the house…read more What we ended up getting was repair, peace of mind, and detailed explanation of what was going to happen. They came out and did the work quickly and thoroughly, and we are quite satisfied with the value and speed this was done.

We had a sewage backup issue that required remediation and restoration. After speaking with 4…read moredifferent companies, we decided to go with Restoration1 Lincoln Park, and are very happy that we did. They were very communicative, worked hand in hand with our insurance company to process our claim, and were always super responsive whenever we needed something from them. Their pricing was also very competitive for both restoration and remediation. While I hope we never have to deal with this issue again, I wouldn't hesitate to use them again, knowing the high level service we received from start to finish.

Our building had water damage to a handful of units; Paul, Jose, and team were great in managing…read moremultiple units in parallel. They quickly sorted water mitigation, managed communications with insurance, checked in daily as needed, and rebuilt the units back to normal. Great attention to detail and able to manage reliable contractors for work they don't do. Highly recommend!

We had issues with moisture and mold in our apartment due to water getting into failing caulk and…read moregrout lines. We contact multiple vendors to come and looks at the issue, but none were as thorough and experienced as Mark and his team. From the beginning to end, the experience has been stellar. Mark arrived to look at the issue promptly. He was able to identify the issue accurately and was honest about the necessary scope of the remediation work. (Other vendors suggest a smaller fix which ,in hindsight, would not have solved our issue in the long run and would require additonal work later on) Throughout the entire process, he constantly communicated the progress of the work and kept us update on the schedule, something that we appreciate since its the first time we have to deal with mold and water issues. Last but not least, Mark and his team take great care in carrying out the work and handling our belongings in the work area. If you need any restoration work done, I definitely recommend Quality Assurance Restoration.

Fantastic work. Great value. Even better guys. Mark and his team did a phenomenal job…read more We discovered water puddling in our crawlspace right under where our furnace is. I contacted a few different people, but Mark was the first to be willing to make it out to us that same day. After checking out the damage, he put my mind at ease and gave us the rundown of his plan of running a few fans and dehumidifiers in our utility closest and in the crawlspace. I asked him a bunch of questions I had, and he answered each one with ease and helped me understand what was going on. In the end, Mark and his team set up the fans and dehumidifiers in the spaces and left them for a few days. We were considering getting new tiling and he recommended Jose from Neza Restoration & Repair. Jose and Fernando also did a really good job. What makes Mark stand out from the rest is his availability, clear communication, and just being a down to earth guy. I felt I could trust Mark, and may have overstepped when asking for advice outside of water damage, but was he willing in answering and helping me out. God forbid I have more water damage in my future, but if I do, Mark and his team are the first ones I'll contact. And I'll be referring them to every person I know seeking water damage help from now on.