I was initially excited when I found this deal on Groupon for my first visit to Chicago. Planned a special birthday treat for my child. He'd get the VIP treatment touted on the Chicago's Finest website, sounded great. After purchasing the deal I called to schedule our pickup immediately and was treated rudely by David from the get go. "Is this part of the Groupon deal? You'll have to call back later, we're slammed." Okay, so I call back, schedule pickup and was told that a confirmation would be sent to my email. I waited 2 days, no email. I called again and again, David was very bothered by my call and assured me that I'd get the email. I might add, I was forced to leave my credit card info so that the tax and gratuity be paid in advance. Day of pick up, we had to wait for the driver rather than other way around, so much for the VIP treatment. The driver was cordial. HOWEVER...HE TOOK US TO THE WRONG HOTEL. EVEN AFTER I QUESTIONED HIM, HE ASSURED ME HE WAS CORRECT. I HAD TO PAY A TAXI TO TAKE ME FROM THE WRONG HOTEL TO THE CORRECT HOTEL THAT I HAD ALREADY PAID TO BE DRIVEN TO. I've called and informed David of this mistake. I've left emails for David as well in hopes that he would make it right. I paid the gratuity in advance per policy. I am not looking for a free ride, but the deal + gratuity was not worth the money after having to pay another fee to get to the correct hotel. I would not use this service again as the customer service and being made to feel like I was bothering David by scheduling and paying for services before they were rendered is unacceptable. read more

On a night that numerous flights were diverted from JFK, this car service answered my call past midnight, got a car with a car seat to O'Hare to pickup my wife and daughter within 30 mins, got them to a hotel, picked them up again 5 hours later, stopped at a drugstore and got them back to O'Hare in time for their morning flight. Amazing service and a pleasure to deal with. Definitely Chicago's Finest. Thank you so much for your help!!! read more

We rented a 7-passenger SUV to transport our wedding party + photographers from hotel to photos to venue. I'm very glad that we went Chicago's Finest -- saved us stress and money! I made the reservation over the phone with Dave, who was helpful and efficient, and he e-mailed me the quote and later follow-ups promptly. A few days before the wedding, I called Dave to change photo locations (North Avenue Beach decided to host its first ever polo tournament...) and timing, and he again sent me an updated quote straight away. Mo was our driver, and he was super professional and friendly. We kept in touch with him via cell phone. And most importantly, he was PUNCTUAL! Yay! read more

Like many I purchased a Groupon and was initially told that they were no longer honoring them. However, after initially being rebuked I received a call from the owner explaining there issues with Groupon, but going on to say that they would honor my Groupon. Our ride to the airport went very well. The driver was on time very polite and got us to the airport in a timely fashion. Then came the return trip. There was some sort of mix up with the airline and they changed our flight number leading the car service to think we weren't getting in until 5 hours later than the agreed upon time found on the contract. In there defense they picked us up within a half hour of notifying them that we had arrived. The driver identified himself as the owner of the company and proceeded to tell us how he was only accepting enough Groupons to break even. Furthermore he described in detail how one woman wrote a negative review about him online and he then told us, in detail, how he "ripped her apart" online. I can handle a lot things, having worked in the service industry for a number of years, but a complete and utter disregard for professionalism is where I draw the line. Regardless of whether Groupon was at fault or not this was the most awkward, unprofessional interaction I have ever had with someone providing any kind of service. read more

On occasions when I need to hire a car, safety and comfort are key. This is first class service from the moment you are picked up until you are dropped off - any destination. Would I like a Starbucks latte to be waiting for me in the car for a 6AM pick up or sparkling water with a twist of lime to be my refreshment on the way home from the airport? YES thank you ! - It's standard procedure to cater to the clients needs with this very reasonably priced service company. David DePluzer and his team make it happen. They provide the little extras. I trust Chicago's Finest Limo to pick my parents up in a sedan or to drop of my kid sisters family off, luggage and all, on time and safely. They are know my exclusive car service for my precious family members. We have switched to Chicago's Finest Limousine at my office as well. They are Chicago grown, a small business with excellent service. read more

Due to our previous car service becoming unreliable, we chose to look for another service. After searching on Yelp, I came across Chicago's Finest Limo & Car services. Dave was immediately helpful and super nice. Chicago's Finest Limo & Car services have now become our car service for business and have been reliable, friendly and provided us fabulous service. read more

Used this company for my wedding, They were on time and very clean. Only thing A/C was not working that well either was the radio. I had no problems booking with them they were fast and easy and 3 weeks before my wedding i needed to upgrade the limo to a bigger one, they had no problem at all with this last minute change. I would use the company again becuase they were nice and on time. read more

Don't use this service unless you are comfortable with not getting quoted properly and you want to pay twice the amount. I spoke with T'Sheeka who quoted me a rate that seemed too good to be true. I said "Wow" and She responded, "Well that is the price because this is a long way and round trip." I said, "I think that sounds pretty cheap." At the end of the convo she quoted back we will be charging $184.00 to your card. Do you agree? I never received a reservation confirmation, only a credit card auth form to fill in a signature. Ultimately, had I known how much I was really going to pay, I would have called around a gotten a few more quotes. I would never pay $400 for a round trip pick up and drop off service, NEVER. I have used other limo services in the past and have NEVER paid that much. T'Sheeka, next time you need to learn that quote you give people needs to be for the ENTIRE amount, not one way! David, what you quote and what you charge are 2 different things! You can't quote someone one price and then charge them double after the service has been provided and expect them not to get upset. You have a lot to learn about running a business. Also, you did not provide the beer. We brought our own. I don't have a problem paying for service. I have a problem with getting scammed and not being provided with correct quotes. And as a testament to not having an issue paying for service, we tipped an additional $40 to our drivers on top of the 20% we paid. Also, if you google map directions from A to B it's 35 minutes. Face the facts, your dispatcher didn't quote me right and now you are trying to cover yourself and the customer is the one paying for your mistake! read more

"Chicago's Finest"? Please! Another F word comes to mind when I think of this place and the owner. If I could rate you a 0 Star, I would. I bought a Groupon and was told I could not use it because the owner and Groupon had issues. They told me my Groupon was not active, and I assured them it was and that the deal was even still available on Groupon. I argued with the receptionist lady for a while, until I realized she was just a puppet for the owner and was regurgitating what she was told. I then got him on the phone and then I had to deal with him questioning me. First question...Would you accept $20 for a ride from the airport to Chicago? Would you think that was a fair rate? Would you accept that from Groupon? I was then lectured that he and Groupon had ended the agreement (Even though Groupon had not taken the deal down and had not credited back my purchase.) I had three friends coming in to town and I was counting on having this Groupon to use. In fact, I passed up other reputable Groupons or Living Social deals because I had this one. The fact that the owner and Groupon had issues is NOT MY ISSUE. I should not have to hear about it and I should not have to deal with it. If you, David DePluzer, had an issue with Groupon, YOU should not have contracted with them. YOU should have honored the Groupon I had, and YOU should not have lectured me. DO NOT USE THIS SERVICE! EPIC FAIL! Unprofessional! Unethical! BBB should hear about the way they do business. I was stuck with three friends coming into town and NO RIDE FOR THEM, thanks to David. Luckily, Flash Limo came to my rescue, treated me well, took care of me, and got my three friends to their hotel. Flash Limo was a pleasure to deal with, and they gave me a great deal. The driver was great! Chicago's FInest is a Failure. Try Flash or any other service instead. read more

Chicago's Finest happily accommodated my request for last-minute transportation to O'Hare over the holidays. Service was professional and prompt. I would definitely use them again. read more

We were very happy with the service, the price, and the driver. Originally booked them with a groupon, and had no problem whatsoever using it. The driver was waiting for us when we got to our lobby, and the route he took to O'Hare was the "shortcut" route I take myself. That convinced me he knew what he was doing. Have used them since, and are quite happy with the service. I seriously doubt Nicole C.'s version of events, especially about extra fees. It's pretty clear on their information that early pick-ups (like before 5 a.m.) have an upcharge. Her expectation to get a premium service at regular rate seems unreasonable. I'd recommend them without hesitation. read more

The service was absolutely great. Our group was picked up outside our meeting spot on time and we were taken directly to our destination with drinks provided along the way. Whether the trip is short or along, Chicago's Finest provides a great service I recommend to all my friends and colleagues. read more

I love this company- from the first time I used them for my niece and her baby (they provided the correct size car seat) to the fact that I misplaced my discount coupon somewhere in my luggage and they still honored it. The latest trip included my husband fretting about getting to Midway (not our usual airport) on time and the driver was reassuring that we would be just fine (and we were). read more

DAVID WAS BY FAR THE MOST...UNPROFESSIONAL, RUDE & UNETHICAL MANAGER I HAVE EVER DEALT WITH. Like many, I too purchased a Groupon. Thought this would be a nice touch to kick off our vacation to celebrate our 1st wedding anniversary. A luxury sedan to pick us up and take us to the airport. Our trip is in 6 days. I made my reservation in April 2012. Upon making the reservation I was asked if I lived 25 miles or less from downtown Chicago. It was established I did. Because the Groupon did state "only valid for 25 miles from downtown". Thought everything was fine. To complete the reservation, they required my credit card info, which would be charged upon pick up for tax and gratuity. Was sent my confirmation via email. 5 months later. I'm now 6 days from my trip. I would think by now I would have received a call to re-confirm the reservation. Since I hadn't heard anything I called them. David answered the phone. I told him I have a reservation and I was calling to re-confirm. I gave him my info and after a brief pause all he says is "Yep.". "Yep???" I repeat. I said "Could you elaborate on that...could you verify the name, pick up time, location, airport???". Again, a brief pause. He comes back and bluntly says "There's a problem with this reservation...we can't do it. You live to far." WHAT!?!? I was like ....what are you talking about??? I made this reservation in April, I'm now 6 days away from my trip and your JUST now telling me you can't come?!?! He rudely answers "No we can't come your 40 minutes from me, then I have to go from your house to the airport, then back to my office...that's like 100 miles!". I could NOT believe I was being told this garbage. I referred back to the language on the Groupon as well as the confirmation sent by them and NO WERE did it say I had to live so many miles FROM THE OFFICE SITE!!! I told him the Groupon only states I had to be 25 miles from downtown. Which I am!!! I'm only 13 miles from the airport!!! He just kept repeating how I'm too far, and he couldn't do it. Now, I'm pissed. So I ask for his manager. He tells me he is the manager. Of course! I ask for HIS Manager. He continued to repeat "I am the manager, I am the manager!!!". I said "so you OWN the company??". He again repeated "I am the manager.". I said so your saying there's no one to escalate this problem to? He says Mam you can do whatever you want to do! So I let him know I happen to work in the legal profession, and I know how to and will escalate the matter. He didn't seem to care. He's like contact Groupon! And Hung up! I was so angry I was seeing white spots!!! I emailed Groupon and reported the incident. I also cc David at Chicago's Finest. It then dawned on me that they still have my credit card info and I never received a cancellation email. So I called back and told David I needed a cancellation email. He said be would send it out. I asked him which rep from his office made the reservation, because if the distance between them and me was really a deal breaker the reservation shouldn't of been made. Not to mention the fact that no one from his office called me to inform me they were not honoring my groupon. Had I not called no one would of called me and I would of been waiting on them, and possibly missed my flight. By the second phone call David had calmed down and went on to give me this speel about how Groupon screwed him over and how now he's got all these people from all over Chicagoand calling for a ride and Groupon is paying him $20 per ride and he's traveling over 100 miles round trip and with gas prices, its not worth it. So he just leaves everyone who purchased Groupons hanging and he bails. Whatever his reasons are, the consumer has nothing to do with the false advertisement, nor the miscommunication between he and Groupon. He said he made a business decision to back out of the deal regardless of the consumers who had purchased and booked reservations. So I'm making an educated decision as a consumer to warn anyone and everyone DO NOT DO BUSINESS with this company!!! Furthermore, I told David the way he handled me, as a paying customer was so rude and disrespectful. Even though after the 2nd call he tried to calm down, and explain his course of actions. However, its too late the damage is done. I've paid for a service, and got NOTHING in return but a huge headache and am now scrambling for a ride to the airport 6 days before my trip. Please believe this isn't over. False advertisement, I paid for a service 5 months in advance and due to no fault of my own they back out of the deal at the last minute WITHOUT notifying me until after I contacted them!!! Any legal and professional remedies I can use to escalate this I plan on doing it!!! read more

I had a great experience with this company! I was in Chicago for a month for work and needed a car service to take me to and from the location each day. Initially I started with another car service, but quickly learned that I was being ripped off because they were sending me uber x drivers (people driving their personal cars) and not professional car services. I found David and his company through using Uber and they were fantastic. All the drivers were personable and professional. Cars were clean every day (despite the horrible winter weather in Chicago) and they didn't have those awful air fresheners that make me nauseous. My cars were always early and waiting for me (not the case with the previous company) and they didn't give me a hard time if I was running a little late. I worked with David (the owner), Jim, Andre, and Marco and all were great! One day I mentioned that I wanted to try this donut place near my hotel and the next morning there was a donut waiting for me on the seat! Now that's what I call service! They also have an iPhone app that you can use to book trips, which I found really convenient. You can find it by searching the name of the company in the App Store. I see some reviewers had bad experiences with a groupon deal. I've heard of a lot if cases where small businesses get easily overwhelmed by groupons. Not saying it's an excuse, just isn't reflective of the level of service I know this company can provide. I will definitely be using them again when I am back in Chicago! read more

The gentlemen at this limo service are the best! They were professional, pleasant, timely and reasonable in cost. They even went over and above to return a drivers license I had left in the car, in time for me to check in and be on my flight on time the next day. I would recommend them to anyone, corporate or individual if they want to be assured of on time pickup and arrival, enjoy the best in customer service and at a competitive rate. When in Chicago, I will use absolutely no other ride service, ever. I am helping all of my business partnerships become acquainted with this company as well, so they too can see what car services can and should be like! read more

Well I was excited to see these reviews because I need a new service; however, when I called, the lady said they don't come to Barltett and if I still wanted to use their service it would be a 2 hour minimum hourly rate at $69/hour. When I asked for a recommendation for a service in this area she didn't have one. Disappointing. read more

Chicago's finest car service is awesome! Prompt, I got an email before I met the driver with his name and cell number. On top of that I got the 10 percent yelp.com discount (of course I left my driver Allen a nice tip!) Super easy to find in baggage claim as well. When I'm back I'll definitely be booking with them again. Nice cars too! read more

Chicago's Finest provided our wedding transportation last weekend. I was extremely impressed with their service from start to finish. From my first phone call with David, to the day of the wedding, this company exceeded every expectation. They also offered more than competing companies for a better price-and much better service. We ordered a 20 person minibus-not an easy thing to navigate through downtown Chicago. Our bus driver was on time, friendly, and able to accommodate all requests made. Although there were many stops and pickups, at no time did this seem to be 'too much' or a problem. I was extremely impressed. I would highly recommend Chicago's Finest based on my experience! read more

Not very helpful. Trying to transport 30 people at 4pm on a Saturday and told me there was a three hour minimum for my 20 minute ride. Didn't give me any other options like splitting us into two or three groups. I was open, but he wasn't interested in my business. read more

I seldom write reviews however I felt so insulted after my encounter that I decided to take time to help others. I attempted to use two expired groupons for round trip travel to O'Hare airport. I was aware that I would receive face value for my groupons (130.00) instead of receiving two round-trip rides for up to three people. I didn't have a problem with the fact that I might have to add a little money along with the vouchers to make one round trip for two people. The first person I spoke with admitted that he was new and unsure of the process of using expired groupons and he ended up calling me back perhaps 6 or 7 times to arrange the transportation, this was a little trying but he was quite pleasant and polite-that wasn't the problem. It was when his "boss" called me back the real trouble started, He would not allow me to tell him what type of groupon voucher I had and insisted on telling me what type of groupon I had. When I spoke loudly and told him to listen to what I was saying and told him which groupon I had he replied he didn't know. Once he realized I had two round trip vouchers valued at 130.00 total he then said I couldn't use them for the same trip (even though this wasn't written anywhere in the fine print). I then told him to cancel my reservation and notified groupon and received a full refund for the face value of the coupon. Poor horrible customer service!! Would not recommend them to anyone. read more

I am very careful about rating my experiences, and would not give a rating this low without due cause. I used a groupon for two round trip services to O'hare from our home. I called before purchasing the groupons to see if they would be accepted by the company, and they confirmed they would accept them, even though our home is technically out of their service radius. The service rep said I would be charged 20.24 on my credit card in addition to the groupon prices. I have only used a car service once before, so I did not realize she meant EACH TRIP. Plus, there is an additional mysterious charge of 4 dollars every time they pick you up at the airport, not your home. So that turned out to be a total of 89.00 more, in addition to the $136.00 I was already paying even with the groupon. I do not mind paying tips for good service- not at all- but on our trip to the airport, the driver was 20 minutes late, said he did not have our address right, and then my husband thought the car smelled like marijuana. When I called to ask what the extra charges were all for and mention to customer service my concerns about the one car trip we had, I was surprised to discover that the late driver was the owner of the company, Dave! I was even more shocked when he proceeded to verbally assault me for the next 10 minutes, yelling into the phone so loud my children could hear him and started weeping. He told me he was so offended that I would accuse him of doing drugs- which is not what I said. I said my husband thought the car smelled funny. This could have been for any number of reasons. I thought I was doing him a favor by reporting some less-than satisfactory service so he could be aware of it- and it was actually the owner who decided to dress me down. I think if we were in person he would have slapped me! He also said he was in no way required to honor the groupons I submitted, even though he told me he would honor them before I purchased them. He said he could still just charge me full price because we were out of his service radius and they were bending over backwards to accommodate us and this is how I repay him. When I pointed out that it was his decision to tell me he would accept the coupons, that he could have said no but he didn't, and that going back on his word was very bad business (I literally had to shout "Excuse me" 4 times to get him to stop yelling so I could explain this) he finally just said 'thanks for telling me I do drugs' and hung up on me. I can honestly say this is the most horrible customer experience I have ever had. I am not a very demanding person. I am a professional and conducted myself, even made my compliant, in a calm and tactful fashion. The fact that the owner of this company would be so demeaning, cruel, and rude to a customer- even if they were being rude- is very alarming to me. I have submitted a written complaint to the Better Business Bureau- something I have never done before but feel is really necessary in this case despite the added inconvenience to myself. There are many other car services. I do not recommend this one. read more

THE WORST DO NOT USE, that's right all caps on this one. This guy left me stranded at the airport without a pick up. he completely blew the time and location even though i supplied him with the airline, flight number and time almost a week in advance. His response was, " I will call you right back" which he never did. After leaving us sitting at Midway for almost 30 minutes I called him back and he basically said "too bad" get a cab if you need a ride home. He even had the nerve to try and charge my credit card for $60 which i have filed a fraud claim against him. I don't know how he stays in business he must be selling something else because it sure isn't customer service! read more

I have to agree iwth Jennifer D. I purchased a groupon and called the first time to make a reservation, Dave took my phone number and said he would call me back, he never did. I proceeded to call the next day to make the reservation. I have an early flight out of O'hare, i told him the time of the pick up and he told me there would be additional fees. I asked him about that because there were no limitations in the fine print on the groupon regarding times. He then began to verbally assault me, swearing and yelling, telling me "all you people want to get your a$$e$ something for free" plus a few more expletives. I did not once raise my voice or swear. I asked him if I was raising my voice and why he felt the necessity to yell. I told him i was going to rate him on yelp and other websites, he said "go ahead" i will respond to it! After swearing and yelling some more, he hung up on me. I called groupon to complain about him. The customer service person said they had received alot of complaints about this person and were looking into it. I never leave reviews, and do not normally complain about vendors, but felt like this was a must, as i have never dealt with such an angry and unprofessional person. Scary that people's safety is entrusted to him while he is driving! Would never recommend this service to anyone! Stay away! read more

I'm in Chicago on business a few times a year. I'd been using a car service (who will remain nameless!) that had been late and I had to trek all over the airport with my heavy bags to find the car, they were rude, etc, etc. I switched to Chicago's Finest because of the yelp reviews and I have to admit I was a bit cynical about it as I've had such poor experiences with car services but BOY was I glad found these guys! Rolling off a long flight to find someone in bag claim (this was after my flight arrived early!) with a sign with my name on it who was friendly and helpful - just so nice. He had parked super close by and he took EXCELLENT care of me. On my return trip to the airport, David himself (the owner) chauffeured me - great guy! This is a company that truly understands the art of customer service and what it means to take care of people in such a way to keep them coming back. They go the extra mile for their clients and it shows - HIGHLY RECOMMENDED!!! read more