We stumbled upon this tea shop after dim sum with the family one day. Apparently it's the new hype in the area, and I can see why. This tea shop feels less like a bubble tea stop and more like a high-end tea experience. As soon as you walk in, the aroma of tea fills the air. The ambiance just feels noticeably more upscale than most tea shops we've visited -- very clean, very polished, highly organized, and professional.
The first thing I noticed was how focused the staff were. Everyone wore uniforms and masks, and the whole operation felt like watching a well-oiled machine in action. There's a glass prep area where you can see the tea being made, along with a brewing machine that extracts the tea almost like watching coffee brew. The workers were incredibly concentrated -- even bending down to eye level to double-check orders. It almost felt like an assembly line with everyone moving in tandem-- it was fascinating to watch.
One unique feature here is the tea bar located next to the cash register. You can sign up to join a queue for a live tea tasting with a tea host where they will let you choose the type of tea leaves, brew them right in front of you, and guide you through tasting. I was told the whole process takes about 20 minutes. I'm not sure if the tea leaves can be purchased separately, but the experience seems interesting. We didn't have time to try it during this visit, but it might be fun for those who have time and already waiting for their orders. You can expect a little wait time as each tea is brewed upon order. I did noticed a good amount of people waiting on this day so it shows the high traffic that this store gets on a Sunday afternoon.
Along the tea-tasting wall, they display information about how their tea leaves are harvested from the high elevations of Lishan Mountain (over 2000 meters). Supposedly the altitude gives the tea a distinct flavor, which I can imagine tea enthusiasts and aficionados would really appreciate.
When I spoke to one of the staff members at the register, he mentioned the café had only been open for under a month. Even so, there was already a long line of customers waiting to order, and both ordering kiosks were busy. You can also place your order at the kiosk and then pick it up at the counter once it's ready.
Their packaging also deserves a mention. The cups are labeled neatly, tied with a decorative string that doubles as a handle for the cup, and even the straws have customized branding. Definitely an A+ for presentation and marketing.
They also offer complimentary milk tea samples near the register. After trying one, my husband decided to order drinks for himself (and for me to have a sip) and his mom. It came out to be $18.44 for two bubble milk teas. My husband ordered the iced version, while his mom opted for the hot milk tea since she prefers warm drinks. The boba was surprisingly very soft and glutinous.
The staff member was very helpful in explaining the sugar level of the sample. You can customize sugar levels, and he chose the "perfect sugar" option for both. He really enjoyed the drink and said he could clearly smell the aroma of the tea leaves.
As far as sizes go, they seem to only have a small size at about closer to $9 base-price on the menu. The price point can feel a bit steep compared to other tea shops, and you may get slightly less volume, but the focus here seems to be on quality. If you customize your drink, you can choose your tea base for $6 and add additional flavors for $1.25 each or toppings for $1 each. I noticed familiar toppings like coconut jelly and grass jelly, but also some I haven't tried yet such as taro balls and konjac (maybe next time).
Overall, this is a really interesting tea shop worth checking out. I personally don't drink a lot of tea because I'm sensitive to caffeine, but I'd still be curious to try some of their other menu items like the "Bubble Volcano" or the "Taro Fresh Milk" drinks. I appreciate that they have options beyond traditional tea.
I had already grabbed a smoothie from another shop earlier that day, so I didn't order a drink for myself this visit, but I'd definitely be open to trying one next time I return to ChiCha San Chen with our family.
Tip: One downside is that the shop doesn't have public restrooms, though many of the small cafés in Chinatown Square are similar. Still, it would be a nice addition if they eventually added one. read more