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    Chichie's Pet Boutique

    4.3 (8 reviews)

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    6 months ago

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    10 months ago

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    3 years ago

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    5 years ago

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    5 years ago

    Hand down the BESTTTTT in this area she won't disappoint she always does an excellent job on my dog

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    8 years ago

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    6 years ago

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    Petite Pet Gallery - Chewy after the spa 7/13/2024 chilling at home where he is the king.

    Petite Pet Gallery

    (257 reviews)

    These folks are so good with my kitties, they (the cats) almost don't mind the bathing. Happy cats…read moremeans Happy Wife, and you know what Happy Wife means! Emily may not be in a lot but the management is hand-picked by her and is her (literal) family. These are reasonable prices and service that cost nearly twice as much elsewhere. Thank you from the kitties and me!

    I have been a customer since 2020 and I can say that this is one the most disorganized unserious…read morebusinesses I have ever encountered. At first I was encouraged, they had a cat groomer that was very communicative and prices were reasonable. I would bring my previous cat for grooming but it was always difficult to schedule an appointment because they rarely answer the phone. On one occasion, I thought, let me go physically to the office to make the appointment. The door was open and no one was in the shop. The next day when I came again to make the appointment, the receptionist laughed and said they had someone new and that person didn't know how to lock up. Unfortunately my previous cat died and I got a new cat in late 2022. I explained the death to the receptionist when I booked the new cat for grooming. When I got to the appointment, she was calling the new cat the dead cats name--I had to explain to her again. Two additional times, when I was booking grooming, I had to tell the receptionist that the previous cat was dead. It was the same person but apparently cannot or will not update their records? Most recently booked grooming in November 2025. My cat gets the same thing every time and that was confirmed on the phone with the receptionist. When I arrived, the person at the front desk asked what the cat was getting done, and I answered confused, "she gets the same thing every time, do you not have the card?" Then she found the card, like "oh okay". Hours later, my mother called me to tell me she had a missed call from the groomers. I called several times, no one picked up. Now I'm concerned. If you don't pick up the phone when my cat is in your care, that's a huge problem. I drove to the shop. The receptionist is laughing with a client and a dog. Then I'm thinking, "is this why they're not picking up the phone". I ask the receptionist "is my cat ready" she responds, "good question" as if it's a joke?! She walks back and says, "I just got here". That's so unprofessional and irresponsible. When I talk to the cat groomer, I explained my concerns and that I have been a customer for years. He says they don't have a receptionist in the morning--which I did not know. Then he refuses to apologize for the gross misconduct. I got an email recently where they said they would be raising their prices--with this poor customer service and management they should not!

    The Green K9 - Happy boy home from a fun day of daycare.

    The Green K9

    (27 reviews)

    Stopped by Green K9 when I was visiting a friend nearby and I love this place! I may need to make…read morespecial trips to Urbana just so I can visit the store. It is locally owned, and they have lots of unique treats that you can't find anywhere. I'll be back!

    Have been using this place since they opened for self washes and decent pricing on treats and such…read morefor my dog. Other than never being able to figure out whether I was due for a free dog wash after my six visits, I always had good experiences with this location, that all changed today. Today's issue happened to be that I got a call 15 minutes before I was supposed to be there saying that they needed me to come 30 minutes late to my scheduled appointment, when I said, I would split the difference and be 15 minutes late because I already had the dog in the car and was on my way. I was put on hold and then told that would be OK. Upon my arrival I was put in a room that had so much hair from the previous dog that the tub would not drain and I walked out covered in hair that was blowing around when trying to dry my dog (that was after having to move the dryer as they did not have the 2 that are normally there). Meanwhile, they were having one of their employees groom another dog in the room next-door instead of having the self wash stations open for self washes for their customers. Then to top it off the price to wash my own dog (with someone else's dog hair) is now $30 for a 20 minute time-slot, a teaspoon of shampoo and some of their water. I've been frustrated that it was difficult to call to schedule an appointment. Their website was/is cumbersome and not conducive to actually scheduling a time but gives an "afternoon/morning/evening" option. Then they would reach out to you with what times were available and you'd go back-and-forth trying to iron out a time instead of just being able to call. Very disappointed at the direction this new ownership has taken this establishment. This will probably be our last visit here...

    Chichie's Pet Boutique - petstore - Updated July 2026

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