Love coming here! The staff is always so positive, and the food is consistently good. They forgot my Chick-fil-A sauce, which is the whole reason I come here. Sad day. read more

Love our chick fil a! Everything was about as normal as as usual. The service was amazing and everyone was so kind!

This Chick-fil-A is great, especially if you have children as they have a play area in the back of the restaurant and it is a hit if you have kids under 10 I'd say. The chicken is always great here and I prefer the honey mustard sauce over most others, but everyone seems to love the Chick-fil-A sauce. read more

Chick-fil-A - ows the entrance to a children's play area - Fast Food Near Me - Asheville, North Carolina

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Picked up lunch for a dozen employees from this location and was very impressed. The staff didn't blink when I walked in with that large an order. They double checked the list, got everything in the bags, and were super nice the entire time. Food was ready quickly. Extra thanks to Justus at the counter, very friendly and helpful! read more

Food is good. Crew are very pleasant. Very efficient and the drive thru is quick. Nice set up inside.

This chick fil a never disappoints! We have started driving from Hendersonville to this location because the food is always fresh and the employees are very competent. There is no waiting while employees walk from car to car delivering orders and we have never had to wait longer than a few minutes. read more

The chicken had mold in it, waited forever in line just to not being able to eat when I got back to work

Chick fil A really doesn't need to be reviewed. The food is consistently good and the draft is consistently friendly. Top tier for fast food. The reason I give 3 stars is because of the crowds and cost. Last time we went, my wife and I got meal deals and our daughter got a kids meal. We also got 2 milkshakes. The total was over $40. It's good food but not that good. All the best to the but we will be going much less frequently. But hey, maybe the astronomical prices will get the crowds down. You never know. read more

I never really write a review unless the service has just been horrid. I have supported this business since they opened. It has gone downhill terribly. They rarely get my order right. Always weird excuses for why they don't. All my items are never in the bag. So disappointing. I've spoken with the manager more than I care to. They talk more to each other in that window than they do the customer. Since the founder of Chick-fil-A died, all ethical and moral practices have died with him. Airport road location is no better. Tunnel road best location for great food, correct orders and friendly service. read more

I have only gotten their chicken sandwich a few times, but for whatever reason, the bun it's on is always and I do mean always stale! I don't know why that is and maybe none of the other customers mind the stale bread . But it was my last time of buying it I don't know, guess they have to cut corners where they can since they pay their employees well compared to other places. read more

Always good food and staff goes above and beyond to help everytime. Love the mobile app where you can order ahead and customize your meal. Usually a wait here but always worth it. read more

Highly disappointed in Chick Fil A tonight. During the time where sanitation is needed most, hair was in my food! I ordered a chicken sandwich + bacon. Unwrapped the sandwich, took a bite. As I take my bite, I feel hair in my mouth. Long black hair. I remove the top bun and see a string of long black hair on the bun. Disgusted is an understatement. I'm more appalled by the fact that while the Coronavirus is going around, this happens. The only thing that makes the situation better is that the manager did give me a refund for the sandwich and remade it, but I couldn't work up the appetite to eat that. read more

Chick-fil-A - Chicken Sandwich - Fast Food Near Me - Asheville, North Carolina

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One thing I love about Chick-fila is how consistently awesome it is. Whichever location you go to you get great, friendly service with delicious food. This location is no exception. I've been here several times and it totally delivers. I will absolutely continue to return to this location. read more

Chick fil deluxe sandwich Tasted dry and over cooked. This place doesn't do fresh no more. read more

Breakfast biscuits crumbled while picking it up. Hardly any bacon . Not well worth excited.

What is wrong with our Chick-fil-A on Henderson Road in South Asheville? That is the question that I have asked myself for about five years. I travel a lot on business and visit Chick-fil-A every chance I get. Why is it that every time I come home and go to my local Chick-fil-A either the food or the service Just is not what I've come to expect for my Chick-fil-A. This afternoon I ordered a 12 count nugget. When I open the box I saw the smallest 12 pieces of chicken I've ever seen. On top of that it was cold. Of course since they're only drive-through I didn't find this out till I got well down the road and did not feel like turning around and coming back. Something needs to change at this Chick-fil-A. Why is it that every other one from Georgia to South Carolina all the way up to West Virginia that I've experienced is fantastic. This one just flat out is not. And that's coming with someone who has accumulated 45,000 Chick-fil-A points over the past couple of years. read more

TOO BUSY- CHECK YOUR ORDER The food is great but we have had nothing but bad luck when placing to go orders. Four of the last five orders were either wrong ,not complete, or some other issue. They are more than happy to correct these issues when pointed out but this is annoying especially when you are already home. Maybe it's just our luck. read more

Brook (awful sparkly silver Santa hat) has a bad attitude. She took our order very impatiently and rushed me though making my decision. She didn't make eye contact with us and absolutely never smiled. Looks like she is ready for the weekend because she was completely checked out. I expect much better customer service than this from a chick fil a. She also failed to ask me if I wanted any sauces and simply walked away after handing us our drinks. I had to wait while my food got cold to get back to the front of the line just to ask for sauce Food was good. read more

My craving for Chick-fil-A today was not fulfilled by this location. We just moved here and were so happy to be down the street from our fave fast food restaurant, but this was the worst Chick-fil-A I've ever had. My nuggets were so dry and my sandwich was charred. Corporate needs to come give this location a refresher! read more

Chick-fil-A - Dry chicken nuggets. - Fast Food Near Me - Asheville, North Carolina

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I love their Salads they are so good! The service is so quick & friendly here! My teenager loves the chicken. read more

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Usually when I come to this chick-fil-A I go through the drive through, but this time I decided to dine in. Long story short, the floors were so greasy I almost slipped and fell. I ordered a #2 which says it comes with lettuce tomato and cheese I. What I got was a chicken patty with a bun. The sign, being miss leading, has two options the deluxe and the plain spicy chicken described above. Although my order was wrong and the floors were caked in grease they did offer to give me the deluxe... read more

Store and bathrooms were filthy. Not normal for Chick-fil-A. All tables were filthy trash on the floor.

Went through the drive-through for a breakfast meal today. The line is normally long and that was the case today as well. I have no complaint with regard to the line. However, the order-taking regimen was sorely lacking. Two lanes were open and customers have the expectation that orders would be taken for each lane in an alternate fashion. Today, that failed. Several customers were serviced from one lane while we waited for the order-taker to ask for our order through the speaker. Further, when she finally came on, she had the temerity to ask if our order had been taken yet. She had no idea what was going on in the lines outside, but I didn't show my frustration and said "not yet" and then gave her my order. Once I gave my order and made it to the transaction window and saw inside the building, it became clear that there was a group of ill-trained employees moving around with pace but not with efficiency or effective service for customers. Last, when I got to my work location, my order was filled incorrectly! Beware, this Chick-Fil-A is mess! Date: 4-27-21 Order no.: 6320633 Cashier: Hannah Operator: Larry Meadows read more

Wow, just wow...firstly all I ordered was a bowl of chicken tortilla soup, and 3 chicken fingers. That's it! How do you mess that up!? I'll tell you how, 3 chicken fingers the size of my pinky finger, I've had nuggets that were bigger than those! Then, I go to open my chicken tortilla soup....Nope! They decided to give me chicken noodle soup, and get this, NOT A SINGLE PIECE OR EVEN A SHRED OF CHICKEN IN IT!!! Just broth, noodles, onion and carrots....never going back to this Chick-fil-A ever again. I literally have to cook food right after I just ate, so disappointed read more

This chick fila is the worst! I avoid this one at all cost but sometimes it's closer if I'm out this way anyways. I always regret it. The drive though line is horrendous. Super slow. It's not the employees taking the orders, it's the window. A lot of the employees here need to learn how to smile. The restaurant inside is filthy. Every time I've been in there the tables are all disgusting and the floors always super greasy. They don't keep their condiments stocked and the high chairs are so gross. The employees never ask if you want a refill or if you need anything. I've noticed they just walk around aimlessly. Whoever owns this chick fila needs to turn it around. I'm pretty sure corporate would not be happy if they dropped in. read more

I love Chic-fil-a so this is not a food quality review. My wife and I thought we would get a milk shake and a ice dream with a sandwich as this location was close by. After waiting in line to finally give our drive-thru order, we were informed (9:30pm) that they had no ice dream or shakes available for the night. This is infuriating to me because this happens often. Why are ice cream machines always seem to be down toward the evening? BECAUSE THEY CLEAN THEM BEFORE CLOSING! So by pulling this 'McDonald's ploy' we, as customers, can't order what we came for at this location. Please keep your service and food options until CLOSING TIME!!! This is not representative of this chain and should be addressed! We will keep our business at the Merrimon Ave. location as they are more consistent and customer-oriented. Thank you! read more

Oops!!! Sorry, I rated the wrong chick fil-a. I have been to this one. It has been a while but it was good when I went.......

This morning I ordered a catering platter. Unfortunately I put in the wrong date. When I arrived I was greeted with the epitome of customer service. The manager informed me that unfortunately their computer had the wrong date. Rather than inform me that I was dumb and put in the wrong date she said it in a way that didn't make me look bad. She then went out of her way to get the 40 minis made and given to me. Outstanding customer service with a customer blunder. This operation is top notch. Thank you. I wish we saw more of this service. read more

One of the worst CFA you will find. SLOWEST service. Waited 25 minutes for breakfast after paying for it. It wasn't even crowded and only Thursday morning at 9:30. Can't imagine Saturday. Will never return. read more

Just curious, why on earth are your prices jacked up on Door Dash? And also why do your entree meals not come with fries like in the store. Everything is a separate price and costs way more than it does in the store. So we pay this ON TOP OF a service fee and delivery fee. Makes no sense to me read more

Came here to eat on an afternoon. And my order was handed to me within seconds of me paying for it. Very happy with the costumer service and pace. Would recommend to anyone read more

Because sometimes it rains and you have the kids in the van and you're hungry and you need a warm dry place for them to play

This CFL is all around excellent. Most of the time I go there mid-morning to do laptop work. The coffee is really good. Of course like most CFL's lunch is very busy. But they do a good job and I have never had a problem. The franchise owner Larry Meadows has an excellent management team. Oh and one more thing the background music is quiet not overpowering like most other fast food restaurants. read more

The biggest joke of a store I've ever been too, tonight I sat in-line for 20 minutes to receive my food not only did I wait that long for chicken that takes at most 6 minutes to cook but when I got my food the people were extremely rude and In-personable but I had 4 nuggets in my 12 count that I was charged 12 dollars for. So $3 a nugget is your standard, not to mention the last 4 times I've been to this store my orders been wrong. Like seriously step your game up, you're a joke at this point. read more

This is by far the worst Chick-fil-a I have ever been to. The drive-thru takes an average of 15 minutes to order and pull up to the window. I have let one too many times with the wrong order, and been furious. If you go inside the wait it just as long! I don't understand how you can have a full staff behind the counter and still not have your act together. The only reason I visit this location is because it is close, but believe me, I will now be driving the extra mileage to the other location because I am done with this one! read more

Just ordered food for a company, needless to say more than 2 orders is too much for their staff to handle. They forgot everything in the combos except the fries..I would love to go on but I don't think the staff reading this could comprehend anything longer than 7 lines. 1/5 stars, would go lower but this app won't let me. read more

Sometimes I go here just when I want someone to be nice to me. Exceptional service and nice people. I wish I could name everyone but I feel like I would leave someone out. I didn't come for a while for breakfast and the manager said they missed me. It had literally been months. Also, the food is great but that goes without saying read more

One of my favorite places to stop and get a quick bite in this area. Clean, friendly service, and has a play land for the kids

This location is the dirtiest Chick-Fil-A I have ever gone into. Maybe the dirtiest fast food place I've ever been to. We eat here frequently but recently we have started opting for going through the drive through and eating it in our car or taking it home. The employees "clean" tables with wipes-- they look at the tables to spot grease or crumbs and ONLY wipe those spots. When my family had a diner in a gas station growing up I would wipe the tables clean for quarters to play the arcade games in the store, and if I cleaned tables like these kids I never would have received my quarters (and our sanitation rating wouldn't have always been a 98-99). I've been tempted to ask them the last time they did a deep clean but I'm afraid of the answer. To top it off there's always 2-3 managers working there when we come in and the store is in that state. Slow or busy, it's always gag-worthy how dirty it is. I'm convinced there is some sort of vortex around this Chick-Fil-A that keeps anyone in the store from learning how to clean or hiring anyone who knows how to wipe down a table in a restaurant. Food is fine except sometimes the chicken on the chicken sandwiches is extremely thick, undercooked, and juicy. This is the south and we like our fried chicken but no one wants fried chicken that's juicing as much as a middle-aged woman on a new juicing diet. read more

They constantly forget about orders. On 3 separate occasions myself or someone I'm with has to wait 20 minutes or more to even get asked if they're waiting on something. There seems to be too much staff behind the counter to be as understaffed as they act. Food is always cold or room temperature. I'll only come back because I like chick-fil-a and I'm not driving to the other side of town for 8 nuggets. read more