The service was outstanding, very quick we ordered and were served in a matter of minutes. The inside was neat and clean, and the food was outstanding as always. read more

I've been to many Chick-fil-A locations across Virginia, California, Texas, Chicago, and Minnesota, and unfortunately this one was the worst when it came to breakfast. The breakfast bites were cold and looked like they had been sitting out for hours. The service, however, was good and polite. Overall, the food itself was just mediocre. read more

Chick-fil-A - Bites - Chicken Shop Near Me - Auburn Hills, Michigan

This restaurant started out with the great service and food we all enjoy from Chick fil A. However, today was a letdown. The attendant who took our order gave off a "don't bug me " vibe. We placed our order and changed a couple things which the attendant didn't seem to catch. When we corrected the order for him, he never confirmed but when I received the order, the receipt listed our order correctly. However when we got home, they had the order completely backwards. And no sauce . Hope they get back to their roots. read more

Been to this location a few times. It's brand new, so it feels clean and updated. Staff do not seem to follow the "my pleasure" responses and there isn't much customer service that you usually expect from a Chick-fil-A. However, one staff was amazing when I had my dog in the car. She was so excited to see my dog that she asked to give her a little pup cup, and personally gave it to my dog. It was so sweet and heartwarming! I usually do mobile order drive-through. There is no separate line for a drive through mobile pick up. It's all one line. Food has been pretty consistent. Tastes like delicious Chick-fil-A. However, I have gotten cookies in the past and they're not warm/ooey gooey. read more

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I really like Chick-fil-A bit this one just seems off. The fried chicken isn't as crispy as others. The grilled chicken isn't grilled enough. Ingredients seem the same but it's not the same. read more

Went for a late night snack and wasn't disappointed. The staff was super nice and the line was pretty quick. The customers at the drive through were a bit disorderly but the workers handled it well. Solid experience overall read more

Chick-fil-A - Spicy Chicken Sandwich - Chicken Shop Near Me - Auburn Hills, Michigan

This is a lame excuse of an establishment. I came in just trying to get Chick-fil-A sauce meal. NO CHIC FILA SAUCE. Fries cold and old, workers didn't even say my pleasure, didn't even say my pleasure what has the hospitality even gone to??????? 40 dollars for not an ounce of sauce. Thanks a lot for NOTHING. My sandwich is dry now too. read more

Chick-fil-A - Picture of my dry sandwich. No sauce. - Chicken Shop Near Me - Auburn Hills, Michigan

I usually don't leave reviews unless I had a bad experience. After what witnessed yesterday in the drive I want to give Marcus his flowers. I couldn't help but to hear the conversation between a very disgruntled customer and Marcus. The customer was informed his coupons were expired. The customer becomes even more dissatisfied. Marcus still accommodates him then goes inside for some technical issues. He lets the customer he will taken care of at the window. He handled that situation perfectly! I see why you guys always have him outside or at the pickup window 10/10 service every time. I hope there is promotion in that young man's future. PS I love the lil ducklings he has with him!!!! read more

Amazing food! We ordered online and our order was ready within 10 minutes of it getting ordered. Chicken was fresh, and we received the correct sauces as well. It is very clean on the inside of this restaurant, and staff were very pleasant. read more

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We love it here!!! The workers are so nice and it's the best! The food was amazing I had a grilled chicken sandwhich yum. I will definitely be coming back the building is so comfy and nice. And the bathrooms were clean. read more

Chick-fil-A - Us at chick fil a - Chicken Shop Near Me - Auburn Hills, Michigan

Mike is great. His service and attention to details are impeccable. I would give him a raise.

I got to check out the new Chick fil A that just opened. I love this place! The customer service is great like all locations. The place is super busy but they manage to stay on top of things and it doesn't take too long for your food to come out. I've been here 3 times already and they haven't even been opened for a week. Yes, I have an obsession. I highly recommend pineapple passion fruit frosted lemonade, it's so addicting! I don't know if other locations are like this but I really like how they have a hand washing station outside of the bathroom. It's fast and more convenient than having to go into the restroom and touch the door. The place was packed, of course, but people come and go so I managed to snag a table before my food came out. The drive through is built and runs much more efficiently than the other locations I've been too. It warps around the back of the parking lot and doesn't create a tangled mess of a traffic situation. I can't wait to come back! read more

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We placed a mobile order and went through the drive-through, as we've done at other Chick-fil-A locations many times before. This was our first time at this specific location, and I accidentally selected the wrong car for the order since it defaulted to an old one. When we spoke to the first worker, I explained the situation, and she assured me it was no problem--she'd update the car information. She told us to pull forward. As we did, two workers suddenly began yelling at us, saying we had to "check in" first. We've never had to do that before--especially not between placing the order and reaching the window. Their comment of "this must be your first time" came off as condescending and unnecessary. Considering this location just opened, why assume every customer knows the process? There were no signs or instructions, and the lack of communication was frustrating. When we reached the window, one of the employees who had yelled at us came around and told another worker to give the order to "the car that's not white," with a scoff--again, we already told the first employee we were in a different car, and she said she would update it. Instead of simply handing us the food, this woman decided to give us a lecture about how our mistake disrupted their entire flow, treating us like we were clueless rather than addressing the issue with basic courtesy. We sat there silently, stunned by how unnecessarily rude she was. To make matters worse, after a 30-minute wait in a line that was only three cars deep, we got home to find they had forgotten the chicken in our BBQ chicken sandwich. Yes--Chick-fil-A forgot the chicken. We called to request a refund, and the man we spoke to (Todd or Ted) was very kind, apologetic, and helpful--he was the one bright spot in this experience. Chick-fil-A usually prides itself on customer service, but this location seriously missed the mark. If you're going to give lectures, maybe make sure you can read a receipt first. And if your employees are going to act this miserable, perhaps they're the ones disrupting the flow. read more

Chick-fil-A - Smokehouse BBQ Bacon Sandwich w/ Chick-fil-A Filet (lack of a patty) - Chicken Shop Near Me - Auburn Hills, Michigan

Food is as expected.. the service is still so slow. drive-through expect 30 to 35 minutes no matter when you go, food inside is ridiculous because they prioritize DoorDash over somebody who's actually standing there.. been to Chick-fil-A all over the country. This is the worst one I've ever been at. We won't be back. read more

I was really looking forward to pick up some of the amazing chicken offerings from this new location. So on a busy Thursday evening just after 5:00 pm I got in the double lane drive through. I didn't have to wait at all to place my order. Two chicken deluxe sandwich meals and one children's 5 piece nugget meal. After another brief wait to pay and get my drink order, I was directed to pull into one of VIP waiting parking areas. That's when my inaugural experience went sideways. I waited 35 minutes before my order was delivered to my car. After 10-15 minutes, a young man came out to tell me that "there was an issue in the kitchen" that they are working to resolve. I did appreciate the heads up. I watched as 2 cars parked on either side of me (who ordered after me) received their food. Another 20-25 minutes and I finally received my order. My waffle fries were room temperature by the time I got home. I'm hoping that they get the bugs worked out by the time I give this place another shot. read more

Chick-fil-A - Drive thru menu - Chicken Shop Near Me - Auburn Hills, Michigan

Super clean and delicious food! The team is always friendly and helpful! We love this place! David always goes above and beyond!

First time at a chick fil a, we to the one on Squirrel and university in Michigan. All employees were very kind and on the move! We got our food right away. Atmosphere was welcoming. The place was spotless! The food was so fresh and very delicious!! Now I know why there is always a line!! read more

The best location I've been to in Michigan . Staff are extremely friendly and helpful. Food service is immaculate. 10/10 will be back !!

I went through the drive-through tonight and the young boy who was delivering the food, had an attitude with me for no reason, and when my food came out, the young boy, purposely cut a sauce packet open and threw it in the bag. It was very obvious that the cut was made with a knife or some sharp object... It wasn't an accident. This behavior is truly unacceptable. read more

45 minute wait for a pre ordered breakfast sandwich is ridiculous. Management of the breakfast crew is just absolutely terrible

By far the worst location i've been to. I've been here at least 5 times since it opened and although it's seemed to gotten a little better, it's still not the best. My first few times, I was waiting in the drive thru for at least 30-40 minutes with no movement. It was to be expected since it's new but even after a month I still think they could be a bit quicker. a lot of times you're told to pull forward and wait which makes your wait even longer it seem like. The staff is mediocre and 9/10 your order will be missing something even if it's just a sauce or fork. Besides the lemonade being watered down and fries being cold sometimes, the food is up to par and the inside is nice and clean so I will give them that but i'd rather just go to the Shelby Twp location read more

Chick-fil-A - Cobb Salad - Chicken Shop Near Me - Auburn Hills, Michigan

Great food. Fast and friendly service. I've had similar chicken sandwiches at other places but the friendly attitude always works for me.

chicken tough, not crispy almost dark brown coating. fries cold. McDonald's and Popeyes have better chicken sandwiches andmuch less expensive. read more

Our food took at least 20 minutes in the drive thru. They confirmed our name 3 times for the order; twice in the drive thru and once at the window and then moved us up to wait for our food. Then we had to wait another 10 minutes for our food again while every other car drove past us getting their food who ordered after we did. Then, we FINALLY get our food and go home to eat and my mom's poor kale salad looked like it was scraped out of the bottom of the kale salad container. It wasn't even full and weighed nothing. Very disappointing experience; this store needs to organize better!! read more

Chick-fil-A - Kale Crunch - Chicken Shop Near Me - Auburn Hills, Michigan

Extremely bad customer service. I have never been treated so disrespectfully at a fast food restaurant. If they don't start treating their customers better I won't be surprised if they close. There was also an issue with one of our mobile orders and the process to get that mobile order was horrible. No communication between managers and employees on how to handle the situation also. THIS IS RIDICULOUS!!!!! read more

Unfortunately, this is worst Chick Fil A I have ever been to. The staff is confused and preoccupied taking orders. While waiting at the drive thru window/door, the staff was arguing inside. The entire place appears untrained. The food is not warm, and I do not understand why. I constantly have to wait for the simplest orders, and it's not even busy. Also, why is there zero noodles in the chicken soup? Every other Chick Fil A has noodles. The entire restaurant is sub-par and that's really too bad. The Hall Rd Chick Fil A has been the amazing since Day 1. They are busy, organized, courteous and their food is outstanding. Auburn Hiills needs to step it up! People really looked forward to the opening of this restaurant and it's been a big disappointment to everyone I have spoken with. C- read more

Yummy nuggies and frosted lemonade was fire it was so aesthetic in there fo sheezy on god no cap

I came in this past Friday on halloween and it was an outstanding experience! Everyone was so welcoming and kind! My food was so good! While i was ordering this kind young lady Jada was very smily and polite. She told me that she thought my hair was beautiful! She made my night! I'm so impressed how this restaurant has grown in less than a year! 5 stars from me!!!! read more

This place needs help. You'd think for a brand new location that they'd be on top of it, but that is far from the truth. The wait times are ridiculous. The line at the Hall road location will be double the size and I'd still get out of there faster than any time I've been here. They don't run food to the cars, they have no sense of urgency and by the time you get to the window - your food STILL isn't done. How is that possible? Chick Fil A has always been reliable, fast and they have never messed up my order. Somehow, this location has failed at all 3 of those things. On numerous occasions they haven't given me any sauce and have forgotten items. The only thing consistent about this place is the stale fries. I truly do not understand how this location is so disappointing. I understand they've been open for 2 months, but like most restaurants/chains, they are usually on top of their game after just opening! If this the "top of their game", it's sad and single handedly ruining the reputation of Chick Fil A read more

Absolutely the worst I've ever experienced. Ordered breakfast for 1 person at 8 am. Only car on the premises. 10 minutes later 2 other cars arrive. 10 minutes later (now 20 minutes total) I get my order. Name on the bag and order receipt is correct. Get to work, open the bag and it's not my order. How is it possible to get the wrong order when there are only 3 customers! Unbelievable, total incompetence. read more

It's literally 6:30am im third car in line and they don't have any biscuits for breakfast which is insane. Also I can't wait 10-15 for lunch items during breakfast which is the first time I heard that from chick Fil a period! my first and last time I'll drive to another city because this restaurant just opened and already sucks. :( read more

waited 35 minutes for a mobile order of a single milkshake. Never said it was ready on my app, was supposed to be ready in 5 minutes, and when i finally walked to the front of the mobile area to complain, i saw my milk shake sitting back there melted. never called my name never said it was ready in the app. read more

The food was great, but in our two visits service was really slow. Hopefully they will get their act together soon.

I can not understand the appeal of this place, why everyone accepts the wait and the absolute garbage "food" you receive. Wilted lettuce on a cold sandwhich, uncooked fries that were identical to frozen Trader Joes waffle fries before cooking the frozen fries, rubbery chicken strips and drinks that may have been soda or lemonaid in a childs imaginary play kitchen. For this experience you can receive your order over 40 minutes later then the 16 minute wait time noted on the order. You can also not cancel the order and no one can provide any idea when you go to get the order of any reasonable updated eta past the original eta. After getting rammed in the back side dry, the best option is to throw this in the trash and take a chance on 4 day old rice. read more

They have only been open a month and of course they are busy but they are working out the kinks. Food is great and employees hustle and arr very friendly. read more

The excitement built as I watched the AH Chick-fil-A open! I waited several weeks to visit dine-in. Today we showed up at 2:00 p.m., not rush hour for most restaurants. The girl who took our order got it wrong. I ordered only a sandwich *no waffle fries* but got charged for a "meal" with fries. That would have been okay IF the waffle fries were hot and fresh instead of cold, hard, and just gross. Hubby never received his chocolate shake. A staffer walked by and asked how our meals were. I politely told her the above. Staffer said she'd get "somebody" that I could relate this to. Obviously staffer got involved in dealing with what now was a long queue of people waiting to order. I understand this place is relatively new; maybe been open one month. Still...I expected far more from Chick-fil-A than the disappointing food and iffy customer service. read more

cold fries. service was slow. manager stopped at every table but ours to see how things were. no corporate way to leave feedback; using Yelp. this is the third visit and each one has been the same story. We had hopes it would get better, but it hasn't. this location is not up corporate standards. stay away. read more