Friendly staff and the food is consistent and orders are accurate. Later in the evening and night the parking lot odor is a turn off - "green" smells read more

Everything was perfect . The restaurant was pristine clean and very attended by the great kind kind employees.. The food and service just outstanding, again the restaurant was clean and immaculate. The attention from the employees was above and beyond .. I can't say it enough.. Almost as if you were back in time , where everything was at the utmost true customer service.. You brought the 5 stars in your restaurant, what a model .. thank you thank you for your excellent exceptional all around service .. bravo.. I'm most grateful.. read more

To start, we had an online order for 4 people, We waited for maybe 5 minutes before the food was done!! Extremely quick preparation and our entire order was perfect no mess ups. The restaurant is very large and was well kept bathrooms smelled and looked presentable and the lighting wasn't too bright or too dim which gave a good ambiance. Not to mention the food was AWESOME! Cooked to perfection, good portions, and plenty of sauce. Drinks weren't flat like a lot of other fast food restaurants. Employees were extremely polite and we're welcoming. Overall 5/5 will be going back! read more

I don't want to be charged for a sandwich in the amount of almost $15. It wouldn't let me order more than one sandwich. It bumped me right off !!! read more

This is my second review within a year. I tried to place an order ahead of time to pick up. The website is down. I go inside to order. I asked Allis who was on register 5 if the website was down. She respond "I don't know I don't use it" I paused and said "I'm not assuming you use it. I'm asking because it's a service provided for your customer to expedite waiting for their food" she looks at me. "perhaps you guys aren't aware and may want to make note to get that addressed" and again she says nothing. I order my food and I said thank you she just looked. I thought the response should have been "MY PLEASURE" This experience gets zero stars and some training needs to be done with young lady on how to properly respond to patrons Thank you My transition number was 3515073 @ 12:54pm today! read more

Bad service. They lost food that I ordered and refused to replace it. This location in particular is not recommended. read more

Chick-fil-A - Lost my lunch and did not replace it - Fast Food Near Me - Brookhaven, Pennsylvania

Ok I have been a fan for a while but lately the food quality has slipped. I got the grilled chicken and a big portion of the chicken was missing. My fries got cold while waiting for a new sandwich. I don't know where they got the tomatoes but they tasted like water. It took three times to get someone's attention to correct my situation. I'm gonna have to take a visit break for a little while. I'm just glad the customer service isn't slipping. read more

Order a breakfast combo. This is the amount of hash browns I got. It's not even half full. Waste of money. Tried to call the store but wouldn't even try to make things right read more

Chick-fil-A - Order of hash brown as part of combo - Fast Food Near Me - Brookhaven, Pennsylvania

This is my 2nd review of being disgusted . The owner truly needs to take a look at his staff. Once again the manger Stevie needs to be fired or demoted . She has the most miserable demeanor. Once again I pull out and they forgot one of my sandwiches . I go back through and offer to show them my order only to be shoved a sandwich in a bag . Nothing else said . It sucks bc this location is close to my house but I can see that numerous people are not happy . read more

Done with them. Can't even get a salad order right tired of getting home and finding out the order isn't right. Sheesh. It's fast food how hard could it be. read more

With this Covid thing when you pull into drive in it's like a car wash... there's like 5 ninjas jumping all over you right away so you better know what you want and have your payment ready... read more

We usually visit the CFA in Lima, and this one has the same owner. We finally got a chance to visit the drive-thru during the great Corona-scare of 2020. That said the drive-thru moved very quickly except for an error when the cashier rang us up. This was quickly corrected and we were on our way except - no ketchup. They forgot ketchup packets. Oops. Thankfully we were going home and have ketchup there. Also, did you know CFA serves FISH during Lent? They are delicious - I got the filets (no bread) but you can also get them on a sandwich. If you like fried fish - and happen to be here during lent - try the fish. Surprisingly good. read more

Came to this location around noon today and of course the line for the drive through was miles long (I would expect nothing less) I instead pulled into a curbside pickup spot and ordered on the app. My food was quickly delivered to my car in no more than 5 minutes. Food was perfect and even gave me extra pickles like I asked for! I've never had a bad experience with curbside so I always recommend doing that. read more

I got sick with an upset stomach and really bad diarrhea about an hour and a half after ordering a #1 sandwich, waffle fries and a vanilla shake. I won't be going back! read more

This chic-fil-a just opened up and it's pretty good! You can't really go wrong with chic-fil-a. The food is fresh, the service is amazing, the employees are friendly, and it's always a great experience. My only complaint is that the chocolate chip cookies were pretty hard. I got them twice and I love chic-fil-a chocolate chip cookies, but these were really hard for some reason. That's all. Besides that, great addition to the community. read more

First of all let me start by saying I believe in and support the Chic-fil-a brand. I have visited multiple locations in the area and was excited about a location essentially in my backyard...but something is wrong. I'll start backwards from the hair in my wife's sandwich tonight, the record-setting long lines (drive-thru), the overly salty fries, and the long wait (inside) while being served after other people who ordered after me. What is this...they've set the bar high in other locations and this one has consistently performed at a substandard one. I've heard similar reports from other people I know who are now willing to go to other locations to avoid this one. If I could award less than a star I would. Times up...won't be going back. read more

Unfortunately they get more of my drive-thru orders incomplete then complete. Won't be using this location anymore.

Cars from drive thru are constantly herded into the parking lot so that wait times and metrics appear to be on point, however they are not. What good are metrics and policies if there is such an easy loophole as demanding the customers pull into a spot and wait longer for the order to be filled? This chick fil a used to be pretty ok but the service as well as the food is rapidly declining. I will be staying away from now on. read more

We have gone to chick-fil-a weekly for several years. While the Brookhaven site is new they have the fast, friendly service and excellent food I have come to expect. I like the double drive thru lanes and efficient yet comfortable set up of the seating areas. read more

They was out of mac and cheese and was told a 35 min wait. The fries they gave were so cold but I was more upset how they give they half filled waffle fries My fries box always looks like someone has eaten out of them Chick fil a will NOT be getting my money anymore read more

Worst Chick-fil-A I've ever been to. They have extremely rude manager with blond hair! She argues with customers and gets away with it. On multiple occasions they mess up order and forgot the fries and nuggets in kids meals. I'll drive to the one in Media for better service. read more

Fast and polite service, if any mistakes will fix without hesitation. One of the best restaurants in Brookhaven.

Wonderful staff, great food, love this restaurant! They are often so busy the staff is working so hard to keep everything moving. I use the mobile ordering from the app. Everything is in the bag when I get to the window. Love this system! read more

Ordered through the app and STILL had to wait longer than people who walked in after me when I was standing in the pickup area. Never going to this location again. read more

I ordered a large fries, I paid for a large fries, what I got was less than a large fries. every time I've ordered from here they got at least one thing in my order wrong. Every single time. read more

Ordered on the app, came in to pick up from the mobile order section WITH MY FULL NAME AND FULL ORDER RECEIPT ON THE BAG and I didn't check what was inside because my name and receipt of what I ordered was on it. Got home- 20 minutes away!!- and I noticed my fries and salad dressing were missing. They also gave me 3 strips instead of 12 count nuggets. So I called and was super friendly. The manager on the phone was so rude, said I would have to drive all the way back to the store and bring everything with me before they close at 9 even though I literally got home at 835.... For a mistake that she made. She said there was nothing she could do for me. read more

I have been a loyal Chick-fil-A customer for years to the Media location... However, the Brookhaven Chick-fil-A is not only closer to my home but it knocks Media's service out of the park. This is my new Chick-fil-A! The workers are so pleasant and the foods always fresh and FAST! This location is also extremely clean and the design makes it very welcoming. read more

I've went to this location several times and every time they have given me less and less fries. I pay for a large and basically get a small. When I called and complained their only response was "well that happens sometimes." This is not a response that should be given especially because they see what they are putting in the bag. I was very disappointed in this chick-fil-a. read more

Everytime I come to this new chick fil a my fries always taste soggy and funny. I'm very upset because the chick fil a in Lima is so great, there food and fries are always fresh and hot. I wouldn't recommend eating here if u want fresh food. read more

This chick fil a is great!! The things that make it great are the food, drinks and the people! When you walk in and see smiling faces willing to help it is really nice! Keep doing what you're doing! read more

i norma love chic fil a, they have great food and amazing service. the one on edgemont ave in brookhaven though is a different story, every time i order food it seems they dont care or have any common sense. they constantly get the order wrong or completely give me food i didnt order or even give me one item i ordered but not EVERYTHING ELSE. just today they gave me a filet i ordered and the hash scramble, completely messed up the hash scrambled by not listening to the directions. and im missing several other items. overall the worst chic fil a out of every other in this area. would not recommend. read more

This place is going down the drain and fast. They've only been open for a year and are already messing up multiple orders and have very rude staff. I've asked for no pickles on my sandwich all the time and within the past 3 months they've done the opposite at least five times. The most recent time was just yesterday and when I called to let a manager know, I was met with a very rude response and attitude from the newest Front of House Team Leader, Hailee. She dared to challenge me for calling 40 minutes after I placed my mobile order at the drive thru (which itself was a five minute wait) as if that had any correlation to my complaint. It shouldn't have mattered if I called a day later, an incompetent staff is not ok and she should get them in line and also check her nasty attitude at the door before she comes into what should be a professional establishment. Furthermore, refusing a refund for your staffs mistake is not apart of the supposed rules. I've called and even come back before and gotten refunds for incorrect preparation of an order. People also have allergies, so Hailee and her equally incompetent, careless and ignorant staff should take that into account before messing up orders and then gaslighting the customer into thinking they're wrong because they were busy and called 40 minutes after the order was placed. Lastly, the CFA Cares will most likely not reprimand Hailee or any of these new, younger staff members that are only there to chitchat instead of doing their job correctly! read more