I feel bad giving a low review since the staff were nice and they have a 20% local heroes discount. But! The burger was bad. Dry overcooked patty, no flavor, too oily as a whole. I got the Jalepeno smash. The lettuce on the burger was soaked in oil and limp. I also got the smash tots. They were nicely crispy but wasn't a fan of the seasoning, that's just my own personal taste though. Interior was very open and plenty of seating. Easy parking in the lot. Was not so bad that I didn't finish my food but I was quite disappointed. read more

Smashburger - SPICY JALAPEO SMASH and SMASH TOTS - Burgers Near Me - Springfield, Pennsylvania

First time trying Smashburger and I was pleasantly surprised. I ordered the double classic with all the fixings, rosemary fries and the Brussels. The burger was really good! The bread held up to all the toppings. The nice crunchy bits of the patties was yummy and the meat itself was well seasoned and tasted fresh not frozen. The rosemary fries were very rosemary forward and I loved the Brussels sprouts. Just wish maybe they used a different container because it look like a tiny portion for $5. Staff was friendly and they cooked to order so you will wait but it's worth it. I want to try the shakes next time and maybe the wings. They have a nice selection of different burgers including bean and turkey. This was a dinner win! read more

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Great place with super friendly staff. Legit burger at a good price. Use the app and score points.

This was my firs time visiting a Smashburger. Plenty of parking in the strip mall. The food took a little time but I think it was made to order (didn't see a sign). The kids meal was small (2 strips and some fries). The fries were really tasty I'll be back read more

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The longest I have ever waited for a burger. I sat waiting for over 45 minutes for a burger to go.

I walked in hungry for the first time. The Manager Steff was amazing as well as his staff. The mushroom truffle burger was amazing, fresh beef, seasoned to perfection paired with the fries...I will be back... Better than 5 guys if you ask me!!!! read more

I was craving a burger so I came here - having been to a Smashburger years ago. I got a "Classic Single" over lettuce (no bun) and asked for no onion, no pickle. There were 6 employees and 7 customers (5 dining in and 2 take out people). It took a very long time to get the burger and when I did, there were onions and pickle on it so I mentioned this but just "picked them off". Also there were/are no printed or take out menus and I was finding it hard to read the menu. All things considered it was a decent, albeit very greasy burger. If I return - which won't be for a long while, I will get a turkey burger instead. Just OK. Not horrible and not amazing. About $1.50 more than Wendy's and about the same price than 5 guys. Wendy's burger is worse and 5 guys (in my opinion) is better. read more

BEST FOOD EVER!!!!!!! The service was so good we had gotten the wrong burger so we asked if we could get a refund but they said they would give us a whole new burger! Our server was SO nice and helpful I wanted to rate this 5 stars! The setup and design was amazing and the place looks sooo high quality (I'm not overreacting) overall this place is AWESOME!!!!!! (Written by a 9 year old) read more

The robot serves solid service, is a clean environment, and is active. The ambiance includes television and music but more, a very solid robotic server. Food is done well. Drinks were easy to access with clean area around the fountains. Burgers were done well, seasoned and succculent, with crisp onion strings and tasteful. read more

Smashburger - Truffle Mushroom Swiss Burger - Burgers Near Me - Springfield, Pennsylvania

The set up to order well the whole situation is very weird. When you walk in and view the menu we were asked 'how many entrées'? WHAT? Additionally the teenagers or young people they have at the counter did not ask questions at audible level. Maybe, if they focused on the task at hand of, assisting customers instead of playing tiddlywinks with one another the orders and their life at work will go a little bit easier. I placed my order from the menu board. Ths my first visit to Smashburger so I download the app to get a free entree, well so I thought! I placed the order for the spicy jalapeño Baja Burger beef with fries and a small drink the order came to over $12 and I was on the hook for five but OK. Off to get my drinks I wanted honest tea my first choice was unavailable. The second choice was extremely sweet, the third choice I wanted to mix with what was available so it could cut down the sugar that also was empty. The off duty manager said he would brew the tea. He it did but it was hot and they didn't have any ice. The fries we're so salty they could cause a stroke. Let me just eat my burger and keep it pushing! read more

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I've ordered from them a couple times.. first time was awesome.. 2nd time tonight I asked for delivery.. it arrived on time.. I get my order and go inside, open the bag and everything is there, However, the burgers didn't have the condiments and sauces I asked for.. and there was no dipping sauces for the chicken strips. Just a couple of ketchup packets for the fries read more

First time to try Smashburger. Food came out hot and quick delivered by friendly robot. We had the fish burger it was crispy and tasty. We also ordered the Cobb salad which was enough for two to share and very good. read more

Only ate smash burger the whole day and last night I had chills, fever, threw up about 100 times. I'm willing to bet it was food poisoning from the only thing I ate read more

Disgusting "burger" (the patty looked like a pile of the grease and garbage scraped off the griddle), and missing half our order. How many employees were smoking crack tonight to let this happen? Make sure the driver has the ENTIRE order before leaving the store! It's on the damn receipt, why even print a receipt? Just throw random crap in a bag and call it a day - that's basically what you did! Hope you crackheads are enjoying the milkshakes we ordered! read more

The reason this is a 3 out of 5 stars is because of price compared to the product(food). I spent $17 and some, on one single meal. I got a regular drink, a single smash burger, and some regular tots. I would understand, maybe, if the serving size was bigger for the tots. The drink was huge and the bigger was a double or triple burger. Not to mention it's not like this is a five star restaurant, it's just smash burger. The price should not be that steep for one meal. It was great, but not like amazing. Scenically good, clean place and staff super friendly. read more

Smashburger - Single smash burger, regular tots, and a regular drink. One meal for more than $17. - Burgers Near Me - Springfield, Pennsylvania

I hate to pile on but I need to try to save other people from the dreaded Smash. The other bad reviews of this location pretty much nailed it. You can expect the following from your visit to Smashburger: slow, indifferent service; a filthy dining area (that also smells bad); oversalted but otherwise bland food; and far too much grease. The oddest thing about how long the food took (20 minutes for my burger and tater tots) is that as others have said, it's a THIN burger patty. If this were some monstrous 12 oz beef patty, I could see it taking a long time. But the mushroom burger I got came out literally thinner than a McDonald's burger and shouldn't have taken more than a couple minutes on the grill to cook. I could accept all this if it tasted good after all that, but it was flavorless and greasy. And I paid $9 for that privilege. Definitely not coming back. Head to Grub in Glen Mills for a vastly better burger at pretty much the same price. read more

The food was really good. I have no complaints about the quantity all BUT $30 for for a burger fries and drink is a little expensive. The woman who took my order at the counter was super friendly and really great. The robot that delivered the food was cool. The food was hot and served fast. read more

The Burgers are bland and not cooked well at all. Fries are drenched In grease. Soda machine has very limited options and half of them didn't work Ice didn't work. Employees where yelling at each other and kept messing up orders. The cashier was good but everything else sucked even the ambiance was weird to dark and not inviting I will not go back! read more

Spent $12 on a burnt, cwispy like McDonald's sprite, charcoal burger. My girlfriend's avocado smash club burger didn't come with avocado and the burger had holes in it. Yes holes. I could see her through the burger. Not to mention the patty was flatter than flat stanley. Do not recommend. The cat robot Jawn was cool though read more

We went to Smashburger before we went to the movies. We wanted some food that was fresh. I decided to eat something light because I had just had some donuts an hour earlier. I ordered a BBQ salad with chicken which was awesome. Service was great and staff was friendly. Eugene, the manager, kept checking on us which was great! Everyone was friendly and the service and food was great! read more

Smashburger - Burgers Near Me - Springfield, Pennsylvania

Great staff great food great prices just great. Get the app for free sides! I love their fries

They were sooo good when they first opened up here. Now, the burgers are disgusting. So much so that the last, and final time my Son and I ate here about a month ago we were both deathly sick that night. Vomiting up your dinner is never a good thing! The service is bad as well now. Also, the restaurant is very dirty. The self service drink area actually smells like sewage. There's open pipes and drainage showing. The restrooms are despicable as well. Wow SMASHBURGER, what the hell happened?? read more

Years ago, Wendys had a great commercial. The actress, I forget her full name but her first name was Clara and it made her famous, is at a fast food burger restaurant looking at a tiny patty. Her response, one that became a catch phrase and a smash for Wendy's, was WHERES THE BEEF???? Today's trip to Smashburger reminded me of that famous commercial but instead of a burger, it was a grilled chicken sandwich. This was the absolute smallest piece of chicken breast I have ever seen. I could slip it under a door or mail it in a number 10 envelope. There was more cheese than Breast meat. A few onion straws. Two pieces of bacon. BBQ sauce. It cost over $7! Chik Filet would have been a much better choice. I guess you best stick with burgers here because they stick your hands in the air and rob you when it comes to chicken. And still, NO WIFI FOR CUSTOMERS read more

Smashburger - Are you kidding me? Over 7 bucks for the thinnest chicken breast I've ever seen? - Burgers Near Me - Springfield, Pennsylvania

We arrived at 1:45, order placed at 1:47PM on a Saturday. Nothing seemed out of the ordinary, I assumed, and the new cashier relied on the manager to help her. Then after placing order looked around and noticed about 7 people waiting in various parts of the restaurant for their food. Okay, busy time on Saturday, noted. 2:00 comes, 13 minutes for food seems excessive. I noticed many orders being sent back to the cooks for something missing or wrong in the order. And after receiving orders, I observed at least three people walk up with wrong or missing items on their order. 2:05PM now 18 minutes waiting, lines are building up at cash register. No one was angry or impatient. I can only assume this is the norm, product is good enough people are willing to wait 20-30 minutes for food. I observed one guy sleeping with a child on his chest waiting for his take out order. 2:13 order is delivered to us by a robot- this was the highlight of the visit. Food was slightly overcooked, tasty but mostly due to excessive sodium in the product. Won't be going back anytime in the near future. read more

The cook and cashier at Smashburger helped me tremendously. I was not familiar with their online ordering and they helped me fix the order, ten minute prior to closing. To say they were very understanding and helpful is an understatement. Thank you!!! read more

BEST shakes and fries in the area. The burgers are great too, and staff is usually very friendly.

Unacceptably slow. The food is good for fast casual, and there are enough options to make anybody happy, but the service is unspeakably slow. Placed an order online at 7:10 pm for 7:45 pm pickup, arrived at 7:44 pm, and food was given to me at 8:25 pm (40 minutes late). There were a bunch of angry people next to me, too. It was too late to change my mind at that point, though, with kids expecting cheeseburgers at home. When I got home (why didn't I check at the restaurant?!), found unwanted bacon on my kid's burger, a missing applesauce, and no sweet potato fries. I'm too tired to go back. Buyer beware. read more

Smashburger is a-okay. Great food for a quick (wel kinda quick) meal, some chitchat with friends and free drink refills. The burgers are okay, I think Five Guys is better. A smashburger comes with special smash sauce and overall pretty good. You must get the food when it's hot! I have it twice hot, once as an eat in and one as in eat in my car and it was good. Once I took it all the way home and wasn't as fresh and tasty for some reason. I absolutely love their fries! They are shoestring fries like McDonalds but 10x better and the Smash fries as to die for. Service is still a bit slow since they just opened recently but they are slowly improving and the employees are pretty nice. read more

Smashburger - Kids meal. Chicken fingers. - Burgers Near Me - Springfield, Pennsylvania

I did not have a good experience with smash burger. I hated how the burger was as thin as a piece of paper and there were barely any fries . I was very disappointed with my experience at smashburger and I will not be coming in again . read more

My daughter loves Smash Burger. We had a delightful experience. We were happy that this location had a dine-in option during this pandemic. The restaurant was very clean, social distancing was great, the bathrooms were clean. I especially appreciated the friendliness of the manager, Melissa. Very nice. We will definitely come back! To me, their crispy chicken sandwich is the best around. read more

They have good tasting food and milkshakes, but the burger size has decreased significantly since the last time I went. Also they denied me a milkshake on free milkshake day because apparently "were not serving ice cream today" which was pretty rude so I had to go to Rita's. Like come on don't put your location on the list of free milkshake places if you're not serving them . I've switched over to shake shack because of this, and I recommend you do too if you have one close by. It's the same restaurant but better, and I see no point in returning to Smashburger. read more

This place can sit on it. I asked for smash sauce and it may have taken 5 minutes for someone to help me out. I ordered online and no one was there so I just grabbed it off the counter and honestly I just wanted to be out of there. Food wasn't terrible tbh. read more

So the food was decent. Smash burger is not worth the price by any means just go to Five Guys. Now I would have given it a three overall but when I asked for a cup of the smash sauce to fast before I decided if I wanted it on my burger the Manager walking by says "just get it on the side" now it's hard to convey the attitude into text but essentially he was saying stop wasting time and order the sauce on the side. Now to Tom (the manager) I wanted to taste it cause if I didn't like it I would have gotten the mayo ketchup and mustard on the burger. Anyways the kitchen was filthy dirty as visible through the two way door and there were a lot of flies. All in all I think I would rather have McDonald's. **UPDATE** Okay so the wife and I went in together and I gave it a second run. Place was packed out and the line ran out the door which was cool to see. Service was much friendlier and there wasn't a fly anywhere to be seen which was great! Even with the influx of customers the place was very clean and seemed to be moving efficiently . Burgers in my opinion still are not worth the 30$ we spent (pic attached) but I gave it 4 stars because food was better service was better and place was cleaner. read more

Smashburger - Price for two burgers two shakes and a shared fry - Burgers Near Me - Springfield, Pennsylvania

I have to say, I typically would not feel inclined to go out of my way to write a review for a food spot but this time is different. Immediately upon walking in our orders were being taken incorrectly; a regular smashburger with American cheese with pickles originally said no pickles which was then fixed, which is what my girlfriend ordered. I then ordered the spicy jalapeño baja burger with no guac and add a fried egg. Also, fried pickles and fries. All was good until we waited around 20 minutes for our food. Which is totally fine, i had just assumed the place had a more restaurant situation with food runners and someone cleaning the tables. Heres where it gets... really funny. Our fried pickles and fries are really cold and damp, my pickles were literally floppy. My girlfriends burger has cheddar cheese and no pickles, which was kinda annoying. And then, my burger had no joke, no burger patty on it. No jalapeños. I took a bite and then realized i had no burger and took it to the food runner and informed her. She then brought my vegetables in a bun back with a burger patty in it, with my bite out of the buns burger holding it. No one even bothered to make a new burger, and just put the patty on an already bit burger. I cant even describe my confusion. I cant begin to understand how that happens. Hopefully you can and take this review as a warning. read more

I hate to leave negative reviews and I like their burgers BUT I ordered a burger for my allergic son, telling them he was allergic to milk and they put cheese on the burger! I clearly said only the patty, bun and bacon. When I called them back the girl had the nerve to say to me "well you didn't say no cheese" and I also didn't ORDER cheese! I don't know how you can work in a restaurant and not know cheese contains milk. When hiring employees they better make sure their employees understand ingredients because I am sure we are not the only allergy family in town! read more

They have rats running all around their restaurant saw one run by while I was eating my burger which also happened to be pink on the inside my daughters tenders from her kid meal was not fully cooked either cut em up and all I saw was raw meat and over heard the workers talking about how they don't clean the restaurant right at night this is the worst fast food I've ever had and they've got a nerve for a burger to be 8 dollars I will never ever again in my year of life eat from such a unprofessional dirty and Trifling place again read more

I'm always a fan of smash burger I only get the mushroom Swiss burger though does me right everytime

Okay,...my first time here. I ordered a double cheeseburger with lettuce tomatoes pickles with regular fries and drink. 10 or 15 minutes later... A server brought over exactly what I ordered to my table. Halfway through my meal a different server stopped by to ask if everything was okay and if I needed anything. My only slight issue was that my fries were not as hot as I would have liked them to be, however my burger was nice and hot. This location was clean with a very nice decor. All in all it was a nice Pit Stop to refuel between my shopping and movie. All the customer service I purposely encountered was both courteous and professional. Good job guys..... I'll be back. read more

Smashburger - Burgers Near Me - Springfield, Pennsylvania

I've been here quite a few times even downloaded the app on my phone. Tip: if you eat here a lot this app might save you some cash. Just turn off the notifications. They send a different push or notification every other day. It gets kind of annoying. I have been eating less meat and so I decided to try the black bean burger here. I got it on two separate occasions. What I realize is that it is not a great burger. It looks like a black disc on a roll. It is mushy and has no flavor. The only thing that gives it flavors are the topping. Unfortunately I do not have time to figure out how to make someone's products taste better. I gave them 3 stars because I took my daughter who really loved the rosemary fries and here milk shake. I also sort of enjoyed the onion straws the second time I was there. read more

I never been to a smash burger. I won't be coming back. From the staff just being loud and playing around the restaurant, the burgers being unbearably greasy and almost like rubber and the fact that my boyfriend's order was wrong. He got a bbq burger missing the bbq sauce. This place is not worth the money and is a waste of time. The only food thing is there was fast service so, there's a win. read more