The overall experience was great. Amazing friendly staff, great food, decent pricing, lots of seating, nice decor, plenty of kiosks for ordering, plenty of close parking, clean restroom, clean everything everywhere. The Korean burger and sandwich were nice new flavors, both very flavorful and unique! I hope they're not too strong or different for some folks though and really hope they're here to stay. I've had some amazing American style burgers and sandwiches in Korea, better than most chains in the US, but this is the first time I've seen Korean burgers here haha. I will say they aren't my most favoritest shake shack burgers, but are pretty freaking close like if they could somehow mash them up with a good ol shroom burger, that would be the absolute ultimate mind bending burger I'd have ever had in my life xD My only slightest of concerns would be if you're ordering to go, please order 20-30 min prior to arrival via the Shake Shack website or app. The friendly staff were kind enough to inform me that the order had only been received on their screen about 15 after my arrival since they saw me waiting for a while. After that it took about 10-15 min to complete. I had placed the order on my phone just as I'd arrived at the location to see how long it takes. Upon a quick search, it looks like they send your mobile order to the kitchen 15 minutes before the pickup time shown to you in the app/website, which is to give you time to get there and to ensure the order is freshly made. Makes sense! Though I wish it was made clear online since most fast food places send the order right away or when you arrive. Note to future self: place order before leaving the house! But alas it was well worth the wait nonetheless! But yeah I do indeed highly recommend! read more

See all

We first had their food at a rest stop on the NJ turnpike. Immediately hooked! We've ordered several times from this nearby location. Their cheese burgers are the best Ive had. Definitely way above any fast food burgers. Amazing! Their fries are good. Add their cheese (great cheese) anf they're great. Its not cheap but the price matches the quality, freshness and flavor. Highly recommended for any cheeseburger lover! read more

Worst Shake Shack I've ever eaten at. They served us some French fries that looked like they were either a day old or cooked in dirty ass grease! The lettuce and tomato look of poor quality! I will never eat at this location ever again I'll just wait until I'm in the city if I need it that bad. read more

Shake Shack Springfield - Crap quality Fries - Burgers Near Me - Springfield, Pennsylvania

Shake Shack makes good burgers. Not a fan of the fries unless it has toppings, like the limited time truffle fries a while back, or cheese. This time we tried the limited time Korean menu items, like the K Shack Burger and the K Fried Chicken Sandwich. The K Shack Burger tastes very similar to their usual burger, just with some crispy onions and a sauce that's a bit on the salty side but it didn't remind me of anything Korean. I was expecting maybe bulgogi flavors but it kind of just tasted like a salty gravy. The K Fried Chicken Sandwich also was okay, with the chicken being on the drier side. But flavor-wise, their usual menu items like the Shack Burger and the Shroom Burger are very good. Their burgers are where it's at. However, this place almost always has a 30 minute wait from the moment you place an order, even if the dining room is looking kind of empty. My guess is a lot of online orders? But we've been here a few times and can say there's always a 20+ minute wait. read more

See all

Good Food! My burger was fantastic I asked for my fries well done, they said "yes" but the fries were still pastey looking. Shakes are yummy and fulling. read more

It was one hour before closing. Took 20 min. to get chicken nuggets which were good (The reason for even a 2). The tiramisu shake was a HUGE disappointment. Tasted like vanilla. Not a whiff of coffee. And you pay more for it.The place was dirty-- only one garbage receptacle which was overflowing; sticky, dirty floors; no paper towels in the restroom. Won't ever go back. read more

I went here once just recently and was happy to try it out. The food while fast food style was pretty tasty. It is a smallish locale off Springfield Road and has room for both making a quick order or to stop and relax at a few dining areas next to the kitchen. I got the Shack Stack Burger a burger that basically combines the Shroom burger and regular burger together. It was tasty with a surprise of a cheese sauce also! And I topped it off with a Creamsicle Float. Both were not bad! If your hankering for some beef (or a veggie option) this place has a lot of your needs in store. It is a nice chain spot for some good grub. Check it out! read more

Shake Shack Springfield - Shack Stack Burger with Creamsicle Float - Burgers Near Me - Springfield, Pennsylvania

Terrible service. Never called out the order of me and several others, while some were called out and picked up. Food was cold by the time they got it to me and once home, realized it was missing food. Not the first time having a bad experience here, but it will be the last time. Eat literally anywhere else. Better chance of getting a hot meal at Great Clips next door. read more

Someone has to start it off for them. It might as well be me. Of course Delco has some historic burger places nearby. From Charlie's to Zac's, it's time to see if they can hold their own. It was a little after 8 p.m. on a Wednesday, their second day open. So take it for what it's worth. So from the time I placed my order at the kiosk to getting my burger and shake, it was just under minutes. They seemed to be handling orders fairly well although they said they'd text me when it was ready and I am still waiting. I happened to see them put it on the counter so that's how I knew. I've had Shake Shack before. I've liked them at times. Sometimes I haven't. Tonight, they were decent. The beef has good flavor. Nothing wrong with it. But honestly the burgers taste better at Zac's. And the black and white shake... not bad. But the shakes are better at Charlie's. Everything here was decent. But nothing was really special. And if you're going to spend $14 on a burger and shake, you have better choices. read more

Shake Shack Springfield - the exterior of a shake shack - Burgers Near Me - Springfield, Pennsylvania

We came here for lunch on a rainy Saturday. We ordered our food using the ipads at the front of the store. Ordering was easy. We took a number and sat down. After a short wait our food was brought out. The burgers were very good. I got a single which is a pretty skinny burger, but frankly it was enough for me. The only downside is that the burgers are very greasy which is not very appealing to me. We ordered some cheese fries to share. It wasn't a huge amount but since there were cheese on them and we were sharing with two little ones, it was enough. If you want a lot of fries, order one for each person. Overall, the food was really good. It's not the cheapest place but I feel like even fast food is expensive any more. I would eat here again. read more

This Shake Shack is definitely underrated and easy to miss as it's tucked away with many other restaurants in the area. It's in rhetorical same parking Lot as the Union Bank & Giant. It has a great outdoor dining area plus plenty of dining space inside. Great for families and kids. I would definitely recommend getting the seasonal burgers which change up quite frequently and their Shack Stack, Mushroom w/ a beef Pattie on a potato roll is my go to. (Heads up their burgers come from a very sought out meat purveyor in NYC) Fries are alright could be better either way cheese on the side. Seasonal lemonades & Shakes are the go to, my favorite drink is the Strawberry Peach Tea, Shake has to be the Peaches & Cream. Their service is beyond amazing their managers go above and beyond to ensure guests are taken care of. Please do not forget to show your gratitude to the hard working crew in the kitchen as this is still one of the few establishments that allow them to earn their tips. read more

Place is clean and service is good. Hotdogs and fries are good. Hotdog is pressed on the grill. Fries are nothing special but good. Nuggets were white meat but very greasy. 2 hot dogs, 2 fries, 10 piece nugget and no drinks...$30 GTFOOH. read more

Awesome and very good. The burger was very good. Really good choices I wasn't sure what to get it I will be going back to try more. Sooo good! read more

Drink was fine and quality of my white truffle burger was good but undercooked. Staff is nice and lighting here is good. read more

Shake Shack Springfield - White Truffle Burger - Burgers Near Me - Springfield, Pennsylvania

See all

I saw this wasn't top rated but... Took a risk because I really wanted to have the gamut on Fourth of July for hamburger, hotdogs shakes and vegetarian burgers. So glad we stopped! The staff year was outstanding! Taking care of people who ordered at the kiosks or who wanted to order at the register, no problem! Busting their butts with a steady crowd of people coming in but making sure to pay attention to everybody standing at the counter. Even making sure our to go order stayed fresh and hot and got to us fast by meeting us halfway. Very happy to have found this location definitely come back. Food as always is excellent as expected but the service was outstanding! read more

Easy order on the self service pads and we received our food without a long wait. Maybe they were short staffed but the one trash can in the seating area was over flowing and some of the tables had trays left on it. Food was tasty but expensive but that's not too shocking if you know ahead of time. read more

Easy to order, food is good, shakes are excellent and service is fine. A great place for a quick dinner that's a cut above.

A bit of a wait here, but nothing too bad. Probably about 10-15 minutes. I ordered the hot dog, very very good. I would 100% eat again. It's pretty clean in here and the ambiance is fine, it's a shake shack, you can't really ask for much. My friend enjoyed the burger and the pride shake (very inclusive). Life is good with a shake shack hot dog tbh. read more

Shake Shack Springfield - Pride shake - Burgers Near Me - Springfield, Pennsylvania

See all

Came in here for lunch. I have been here in the past but not to this particular location. This is the fast casual burger chain and on the more expensive side. We ordered on the iPad type things and grabbed a table. Our order was ready shortly and was accurate. We got burgers and shared an order of cheese fries. The good thing is the burgers are a decent size, some places I feel like I need to get a double but not here. I like the "shack sauce" they put on them but it's pretty similar to any of the similar burger places that have special sauces. Their order of fries are tiny! The fries are definitely not a good portion. But I love the cheese that they put on their cheese fries, so I usually end up getting them. I know from past experience their milkshakes are nothing special. The location was clean. This place is expensive for what you get but comparable to other similar chains (five guys etc). Overall not a bad option if looking for a burger. read more

download the app and you can order ahead very easily on the app and it'll be ready when you pick it up. It doesn't take very long you can call them. I mean you can order it while you're driving at a red light when you're not moving and it can be done within like 10 minutes, I haven't tried everything but the chicken sandwiches are very good. They're very interesting. I've heard the milkshakes are very good and I need to try more things I have to go back I have never been disappointed. read more

Y'all can improve THEM CRAZY PRICES, now I'm all about high end food but, well lets just explain, story time! So me and my puller dogs who I call butterfinger was taking a nude stroll around Springfield when we approached a shake shack, now I have never been here so when I went in I was kinda scared at Th prices for a second but then thinking about it it was 6 dollars a burger 4 for some fries, a regular combo price of 10 dollars right??? But no that's not it. I got the combo for myself and While sitting there eating my burger and fries, I noticed my dog looked a little parched, I asked for a pup cup, which I can get anywhere for a dollar or even for free right?. Yea so I ask the employee for a pup cup she giggles I didnt think of anything shady or scary of it, I mean it is a pup cup, what could be so scary right??? So she continued to walk to the register now she starts creeping over hunched over like a witch, she types on the register for a pup cup, and tells me the scary part. I jump literally, scream like someone just got shot in front of my face and run out the freaking door screaming crying, I still never said why, this is why, they tried to charge me 4 dollars for a pup cup. A PUP CUP, A LITTLE CUP OF WHIPPED CREAM, WTF IS WRONG WITH SHAKE SHACK FREE THE WHIPPED CREAM THEY SCAMMIN read more

Shake Shack Springfield - My dog sad about the scary shake shack outrageous prices - Burgers Near Me - Springfield, Pennsylvania

Arrived at 8:40pm. Admittedly close to closing. But still 20 minutes to closing. Ordered and sat and waited in an empty store. Finally got food after 15 minute wait and needing to go stand at the counter. As we took first bite, staff member came by to tell us we would need to leave the store within 15 minutes. read more

The burger was a amazing. The fries good. The only complaint I have is the we ordered a float which was made way before the food was done and sat in the hot kitchen. Leaving the float very melty. Still good but not what I was expecting. read more

Don't waste your money, too expensive for what you get. Burgers are small not enough fries and chicken sandwitches are small too. Ordered 2 burgers that are about a 1/4 pound a chicken sandwitch and fries. Cost $31 after tax and tip. Ordered online for pickup and still waited at the store an additional 20 minutes and it wasn't even crowded. Go to Mcdonalds for half the price and the same amount of food. Places like this have brass asking for tips also, pay your employees a good wage read more

Website says they close at 10 I just got done hockey and I was very hungry so I decided to go to shake shack. I get there at 9:15, they watch us walk to the door and when we walk in the first thing they say to us is "we're closed". And then they began to taunt us as we were leaving by going "byeeee" and giggling at us. Very awful experience and probably will never step foot in the restaurant again. read more

I held off trying this new location as I'd read a number of critical reviews early on. I'm pleased to say my experience was great. The staff was friendly and attentive. Food was prepared quickly and was presented neatly. Tables and counters were quite clean. My only critiques are likely brand-related and not a concern with this store. The industrial designed interior - HVAC, tile, and metal - makes for a rather loud background. Couple that with the treble-rich music and you wouldn't describe it as "comfy" though in fairness, they probably want you to eat and run. Would I return? Absolutely. read more

ordered two cheeseburgers. both orders were wrong. no cheese on either burger. soggy rolls. both were cold also! never again.

Glad I didn't read the other reviews first....stopped in Saturday at 5. Waited 10-15 minutes for our food. Before we left it became crowded. Lots of people working. People waiting. Enjoyed our burgers, shakes and fries with cheese. I was in a good mood and the food was delish. Hit the spot. Maybe they're ironing the kinks out....new place..new employees..... read more

There is zero costumer service, food taste is ok but made me and my family nauseous. Can't see myself ordering from here again when there's so many other options in the neighborhood that don't make me sick when I eat it. read more

Tried to order takeout tonight at 7PM, had never been to a Shake Shack previously. Thought was odd an employee was posted inside the door. The employee wouldn't allow anyone to enter, we were told they were backed up and no longer taking orders. was to,d could try to comeback in 45 minutes. Needeless to say, won't be back to try. read more

Not taking orders on a Friday night at 6PM. You might want to mention that on your website and app. I will not visit the location again.

My opinion and advice would be to let the entire staff go and start over with people who want to work and care. I waited 50 minutes for two burgers with fries. Food orders were ready but no one was in a hurry to give the customers their food. Customers began to cancel their orders after waiting over 90 minutes. I could see the frustration on what appeared to be the managers face. I was told by the cashier that they ran out of ice cream but minutes later my daughter and I saw milk shakes and ice-cream prepared for the on-line orders. We were later told that the cashier had to say that because they were so backed up in orders. I will never return. read more

tried ordering on app 3 x said card was declined. drive to establishment asked to place order, girl said I can't take your order you must use the in house ordering tablets, $43. for 2 burgers 2 fries and 2 shakes, except upon arriving home there was only 1 fry. both shakes were specialty 1 dreamsicle 1 tiramisu, both were just plain vanilla shakes. burger was good but I won't be returning read more

They should call it SHI* Shack. I went based on the hype I have heard over the years. Will never go back. $52 for me and two 12 yr olds. That is ridiculous. And my chicken sandwich and fries were cold. And I ended up sick to my stomach all night. Never ever ever again. read more

Went on Wednesday afternoon, empty but service poor. Got a Smoker burger and it was cold, soggy and very unappetizing. It could be good if anyone cared in this place. I loved the one on Sansom Street in Philly. Also, fries undercooked. read more

Wait times are getting better from 15 minutes to 5-10 minutes. I highly recommend you to check out the limited time orders the truffle is the best on the burger and the parmigiana cheese fries, perfect. read more

chicken was amazing so Was the fries the only thing that i didn't like was the milkshake it was really milky