Stopped in to this location on my way to the Charlotte convention center. It was about 10am, and I was hoping to get a chicken sandwich to take along with me to have for lunch, but was told they were only serving breakfast. I was definitely frustrated by this, as I know they have the buns, so not sure why they couldn't put the chicken on a bun rather than a biscuit....‍ The location itself was clean, and either recently renovated or newly built, but service was definitely slow. This is the first time I've seen them more focused on the drive thru than people ordering inside, especially for a stand itme like a chicken biscuit. After ordering (I was the only one at the counter) I watched them shuffle food out to the drive thru to 5 vehicles before they could bag my chicken biscuit and let me get going. I'm not a big fan of chains, but I'm a punch, chick fil a will do, but I would not recommend this location. read more

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The service with this location if horrible. Early this am, i come thru with my mobile order and the young girl at the drive thru is standing there like she's sick! With a major attitude! TF, you can't stand up and speak! read more

1. These Jews are working on Good Friday. 2. Chikin minis hard as a rock. They're def just serving yesterday's food 3. I got a parfait with it and they gave me a fork. A fork. Good Friday is cancelled. It's Bad Friday this year. read more

Chick-fil-A - Dry chikin minis - Fast Food Near Me - Charlotte, North Carolina

Ordered via the app. Customer service was good and my modifications were easily handled.

They took soo long more than 20 minutes just for 4 drinks and workers were kinda rude.

Very poor service. I placed a order on the mobile app and went to go pick up in store. I waited 1 whole hour for my order AFTER receiving a notification that my order was ready for pick up. I asked employees to check up on my order and still didn't get my order. After acknowledging that my order was missing the employees kept bringing out other customers orders where still have not arrived for their orders. These workers are not efficient, what a disappointment. Disgrace to hear Chick-Fil-a being a great restaurant but my experience was far than the best. They can not handle the rush hours. read more

Have never dined inside but a frequent drive thru patron. We don't go Notthlake Mall as we used to but when we did, this was a frequent stop. Much better than the location in the Mall. Of all of the Chick Fil-A locations, this is one of the few that has the Drive Thru Option down to Pat. We went about a week ago for some last-minute Christmas Shopping and for simplicity, chose Chick-Fil-A. Pleasant Surprise because we were in in and out from the time, we placed out order till when we left in slightly less that 1o0 minutes Food is standard Chick-fil-A but compared to most locations, service is good. Food is up to Chick-fil-A standards. read more

Chick-fil-A - Drive Thru - Fast Food Near Me - Charlotte, North Carolina

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This is how full my fries came... ordered through the mobile app for the drive thru around 2:40pm today. The people working there have been nice the 2 times I've gone to this one, but both times my fries came out like this. read more

Chick-fil-A - Medium Chick-fil-A Waffle Potato Fries- lol - Fast Food Near Me - Charlotte, North Carolina

Great experience! Food was great, service was amazing. Especially Chloe with the braids at the front register & the lady that was in the dining room who gave my little sister some ketchup read more

The drive through line at this location takes longer than other locations, but the food is good and they get my order right (extra pickles, include ketchup for fries). I agree with the other reviewer that the waffle fry container doesn't look full. I recommend ordering on the app so you can earn points for free food. read more

Chick-fil-A - ows a hamburger and french fries - Fast Food Near Me - Charlotte, North Carolina

Good experience here just like most CFAs I visit. I ordered quickly and and steadily moved through the line until I got to the window. They got my name wrong - way wrong - but got my food right. Got my typical order: fries, 3pc tenders and a Sunjoy and it did not disappoint. Staff was friendly and food was hot! read more

Chick-fil-A - ows a menu for a fast food restaurant - Fast Food Near Me - Charlotte, North Carolina

Stopped here on a quick lunch break today! Rachel, took our order in the drive through she was absolutely sweet as pie even though we had multiple orders. She is personable and wished us to have a blessed day! I receive that Rachel, thank you for superior customer service! Jaz, Sam & Kara read more

Wow I almost hold chic fil a in the highest regard when it comes to customer service. The Caucasian young man who was taking the money or directing the cars miss pronounced my husband's name. He said Taylon, My husband just responded Tavon... not as a sign of disrespect, but to say yeah that's me. His response was "close enough" how rude. Just say oh okay or no response at all would have been great! Or even... yeah that's it! Close enough... in a very rude and disrespectful tone. He didn't ruin my day, but he pissed me off. Folks need a learn customer service or how to deal with people. Close enough, no actually it's not! Otherwise the young lady on the window was awesome and our food came out fast! read more

First, we LOVE Chick-Fil-A. We are Signature level rewards members which means we spend a lot of money at CFA. After dropping my sister at the airport we stopped by the CFA before driving home. The drive thru was slammed so we elected to come inside. Staff was operating 3 registers and it still took forever for us to place our order. Staff were not pleased to see customers and we did not hear a single "My Pleasure." Very, very inefficient operations. Then another forever for our order to be delivered. I had ordered a cup of soup which arrived half full. When I went to the counter to ask for a full portion, the manager took my soup and threw it away. And then promptly forgot me. I had to ask again if someone was going to replace my soup. I got my new cup and at the table discovered it was short. Don't think I will visit this CFA again. read more

Twice this week, this location has been late to opening. They leave the doors locked and drive-thru closed until someone takes the initiative to stand at the doors until they are unlocked. Both times were around 15 minutes late, which is inconvenient when I am trying to get a meal on my way to work. I've never had an issue with my food or any other customer service related issues other than the app sometimes only allows dine-in or drive-thru (no carry out). This location does get busy because of its relativity to the mall, so the wait may be longer during peak meal times. If you can, I highly suggest the Davis Lake location over this one which is a few miles down WT Harris once they are done with their renovations. The service is always quick and the employees are passionate about their work. They also have more options regarding pick-up (including carry out, drive thru, and curbside). read more

We stopped in here while on a road trip. The parking lot is very large and there was a great area to walk our dog. The restrooms were clean and well stocked. We ordered four different meals. Everything was hot and fresh. My daughter and I ordered salads. They were really good. The only recommendation I wouLd give them is to not put the dressing on top of a hot item. I prefer my dressing cold. Other than that, all was great. The employees were friendly and efficient. We came off the interstate and missed the location initially so keep your eyes peeled if you aren't familiar with the area. I would definitely come back in if I was in the area again. I am thankful that Chick Fil A is consistent and we can count on getting a great meal and service when we come in to any location. read more

Normally this location is good but i'm not sure what happened this morning. Whoever packaged this knew they were raw and still put them in the box.Disgusting read more

Chick-fil-A - Raw minis - Fast Food Near Me - Charlotte, North Carolina

Disorganized and long wait times. Used mobile order then was asked to go to back of line.

Got in the drive thru line before they opened. Drive thru window didn't start taking orders until 5 mins later on the other side. Went through those cars first before taking my order. First car didn't get order until 19 mins after they ordered. I got my order 22 minutes after I ordered. They received an additional star just because it's Chick-Fil-A, otherwise it would be one star. read more

I come to this Chick Fil A often because of their great customer service and attention to detail. But today I am disappointed. I ordered the superfood salad as I was leaving my full time job to go to my part time job so I'd have something to snack on and not be hungry until I get off. Well when I got here I noticed my salad is completely dry! Anyone that's had the superfood salad knows it's prepared with a delicious tangy dressing that's almost addictive. So now I don't have anything edible to eat for dinner. Eating raw kale will choke the life outta you! I called the store to speak with a manager and no one answered after a dozen rings. Not good Chick Fil A. Not good! #hungry and #disappointer read more

Chick-fil-A - No dressing and hardly any dried fruit or nuts! Very disappointed - Fast Food Near Me - Charlotte, North Carolina

The portion of my order was made for a toddler I'm done my first and last time eating here Not going to ask for more food or a refund Just want be back read more

I go here several times a week. I've never been disappointed but today was extra special. It was raining cats and dogs, somehow the staff still had folks outside taking orders just as pleasant as ever and working just as efficiently and effectively with a slew of people in line. They are really awesome all the time. They deserve top dollar. I reached in my purse to tip the staff but unfortunately did not have any cash. I don't know where chic fil a finds their employees but they're awesome! read more

Just stopped by to get me some grub, The staff is always welcoming, like a morning hug. The food is always hot and the taste is always the same, Yes, Chic Fil A is that famous name. Down the road I go and at work i will get stares, Don't look at me like that, it's not my fault you were not there. Thanks again for the great greeting and warm smiles, I will take that with me today and return the favor once in a while. read more

Chick-fil-A - Breakfast again - Fast Food Near Me - Charlotte, North Carolina

Can you ever say anything bad about a Chick-fil-a?! Well guess what we will not start here!! This place is great!!! The employees are so pleasant whether you utilize the drive thru or dining in services ! I've never had a bad experience!! Everyone is so accommodating and willing to help. This little old was so sweet; coming to the table every so often to ask if we needed anything. Another employee brought a dine in customer her food to the table she was seating at. I can't quite remember this type of service at a fast food restaurant. Pretty cool to me! Be mindful, lunch time is always very busy! But the lines move very fast! They will definitely get you in and out with a big happy smile on their face! And you'll definitely leave with one on your face too! read more

Chick-fil-A - Spicy Deluxe with Pepper Jack Cheese and extra pickles!! - Fast Food Near Me - Charlotte, North Carolina

I usually love chick fil a. This one is terrible. I waited over 30 min in the drive through line. The people are not friendly and the food tasted old. So disappointed. read more

Worst chick fila I have ever been to. Convient location is why I got back. Everytime I go the order is wrong. Serious training issue.

Need a chicken fix? I love the chicken club sandwich. My friend ordered the salad and could barely finish it--its loaded with healthy veg too At one point the play area was invaded by some unsupervised 10-13 yr old rowdy boys but after I told an employee about it, it was quickly taken care of. good lemonade and workers are happy to help you with refills or anything requests you may have :) read more

Chick-fil-A - Play area - Fast Food Near Me - Charlotte, North Carolina

Paid for 6 total meals (we have 5 children) and we only got half of our order after they assured us we had all of our bags. I've tried calling since we received our order this evening at 4:35, still have not been able to get through. I also have left voicemails and got nothing back. Now we are out over $20 on food we never received. This is the second time our order has been screwed up from this location. I always expect the most top notch from Chick Fil A, but this location just cannot keep up with their standard of service. If We didn't give a crap about our dinner order being correct we would go to TBell, but we choose Chick Fil A with the confidence that our order and experience would be flawless. Extremely disappointing. read more

This location is always bustling but they are pretty good about getting my mobile order out to me promptly! The grilled nuggets are my favorite! The parking lot is a bit cramped however manageable. I feel lIke the Red Robin and Chick-fil-A should have totally traded parking lots lol. The drive thru can be devicing since you have to drive up a bit to get to the speak. So if I'm a rush I suggest running inside. read more

My food is always fresh when I stop here. The staff is super friendly. I have never encountered a problem here. I usually get the number 1 with a side salad. My sandwich is always hot and tasty. My salad is fresh & crisp. Now on the other hand, the wait can be painful whether going inside or the drive thru. I'm not sure what the delay is because they always seem to be well staffed. They even have staff outside helping with the drive thru. read more

It was slow when my husband and I came in so we were able to walk right up to the register and order. The staff was nice and well trained in the art of order taking and read our order back to us. Bathrooms weren't very clean and there were no paper towels. There was also a super slick spot in front of the stalls that would have devastated as less sure footed person. The food came out pretty quick was mostly to be expected. The fries were hot, but lacked salt. My chicken strips were the right count though I wish they were a little warmer. read more

You know, if I look back on it I haven't had a Chick-fil-A experience I didn't like. This is my choice location and it's like the diamond in the rough surrounded by mostly par and sub-par restaurants in this area. Chick-fil-A has certainly weathered the storm when it comes to the fall of fast food these days. Yeah, their food is still fast and relatively similar to the rest in that it's fried, greasy and fattening. But they've added a few other options to their menu. There's of course your generic fresh fruit cup but they now have a few kinds of soup which are quite good in my opinion. Additionally, in case it wasn't advertised enough already, they've got grilled chicken alternatives for just about every fried chicken menu item. You may have misgivings about eating grilled chicken here but I swear to you: it's good. I'm also a huge fan of their cookies & cream milkshake. And let's face it, who isn't a fan of their fresh squeezed delectable lemonade? The food is good and everyone knows it. But the service? It's above and beyond anything we've come to know for fast food. You will always ALWAYS have a pleasant experience at any Chick-fil-A. If you don't, call them or e-mail them to say so and they will absolutely make it right. This location is no exception. You won't leave here feeling bothered, frustrated, worried about spit in your meal or pissed off in general. In fact you should almost always leave here exactly the opposite: practically uplifted. The prices may be only a thin hair higher than those of competitor fast food chains but for the level of service I'd choose Chick-fil-A any day. Now I just need some places like Wendy's or Cook Out to hop on the stellar service bandwagon so I can get the other things I love to eat without feeling like all is lost for humanity. read more

I come here ALL the time. How is it the first time I'm writing a review? This CFA is extremely busy around lunch time and average busy the rest of the time. Like most Chick-Fil-A's you can't get out of the drive through once you drive into it, so be sure that's what you want to do. They do a really great job of moving the line along, at times having multiple people taking orders standing outside in the drive through. I always recommend going inside if you're in a hurry, as it's usually faster. Service is always phenomenal and some nights, there's a worker who sings. Can't remember his name, but it cracked me up because he was singing an R&B song that was...... maybe not what you'd associate with CFA. Nevertheless, he was very pleasant and didn't sound too bad. The food here is fresh and they change out the menu seasonally, keeping staples, but offering different soups and desserts depending on the time of year. Always a great experience at Chick-Fil-A. Try the Market Salad with Zesty Apple vinaigrette if you haven't before. read more

Usually go through window. Came in and it's clean quiet and the nuggets are as great as their sandwiches. Will return even if it's a drive through. Ole. Drive by was great. Food wonderful as usual. Ole read more

Very friendly staff at this location! I frequent this location during lunch quite often due to its proximity to my office. The drive-thru is efficient but I find going inside to be even more efficient. There's ample seating but I find that they keep the A/C a tad too cold so I usually take my lunch on their outside patio. All of the normal CFA offerings are to be found. Even better, this location has deliciously tart diet lemonade which I cannot get enough of these days. read more

Pretty happy with my visit to Chic-Fil-A today... This location is on the back / corner side of Northlake Mall, but shares an area of "Northlake Commons", which has other shops & restaurants. Therefore, for dining inside, you're sharing the parking lot space with a Red Robin & other shops. For me today, I used the drive through...which is a long lane to just get to the ordering spot. Of course, it was close to 12 PM, lunchtime, so the line was pretty long. Luckily, when I got up to the ordering part (I had waited in the lane line for about 5+ minutes), it was quick to actually get my food. The girl, Erica, who took my order was very pleasant & sweet. My nuggets were HUGE - YUM! - & a nice surprise I got an extra one. ;) Surely it wasn't on purpose, but it was a nice surprise nonetheless. The slaw was cold & perfect. I'll be back! read more

I thought Chic-fil-A was known for their great service but this particular one is terrible. If you go you'll be in line for 20+ minutes and you food will still be incorrect. They have gotten my phone wrong over 3 times in the past 2 months. When I told them about their mistakes I didn't even receive an apology. They just gave me money back. Worst customer service chic fil a by far. Run away. read more

I love chick fil a like everyone else and have never had a problem with any location till I went to this location. I've been here twice and have used my gift card here twice and haven't used it at any other location. the first time I used it here the girl kept swiping my card and goes who knows if it went through I asked the girl at the window if it went through and if I was charged multiple times due to the amount of swiping and her not knowing and the lady was very rude and had an attitude with me when I asked. the second time I came here the girl swiped it and said I was good got to the receipt guy told me my car had no funds on it, well it did so I politely said that it did and I didn't want to be charged double for my meal and he goes I get the final say if you paid. not to mention my food was cold and I ordered a large Abe received it half full! If you want poor customer service and cold food this location is the place to go if not go elsewhere! read more

Chick-fil-A - That's supposed to be a large fry - Fast Food Near Me - Charlotte, North Carolina

Usually I would only write good things about Chick-fil-A. However in this circumstance I feel this particular CFA deserves the worst possible review ever based solely on their customer service. This location is not the best CFA I have been to but there are company standards and I do not believe those were met this morning. A week ago I purchased 4 mini combos for work and myself. I was shorted a combo. So I called back and let CFA know. I let them know I did receive the drink but no combo. They put me on the guest recovery list to pick up at a later time. Today, a week later, I stopped back to get my combo. At the window I was told by the manager that I would have to pay for the drink. I started to but principal got in the way. This CFA has put me out of my way. I didn't get to eat with my co-workers due to them shorting me, and then they expect me to pay for a drink? This....after I sat in line for 13 minutes to retrieve my food. I would have thought it was the least they could have done would have been to comp the drink. I hope this reaches anyone considering this CFA as well as the owner. You should know the service is sub-par. read more

Looks like since I last visited in May 2020 this location decided to stop offering the Military Discount at this location. This recent trend is becoming very disappointing to veterans as well as current service members read more