This place is good! They "generally" manage long lines well (usually after school) and they treat customers with respect. The food here is also good, mine came out hot and mostly tasty with my only complaint being the tenders were a little thick which they can't control. The place here also very clean and seems to be always managed properly as employees are always waking around the area to clean trash. The only issue is that sometimes when it's busy they slip up. Lots of kids were pressuring the counter lady by getting too close and the lady kinda lost it and yelled really loudly for everyone to get back. read more

If you find yourself at the courthouse for any reason (jury duty, trial, whatever), this Chic-fil-a is a much appreciated spot to grab a bite quick. There was a less than 10min break from the courthouse, and I was able to walk across the street, pick up some food, and make it back in time. The food is up to par with any other Chic-fil-a, the staff was very friendly, and as I said, fast. read more

See all

I don't usually leave bad reviews for restaurants owned or managed by Descendants of subjugated people... And this review is in no way a slight towards ownership... However the people you employ are the face and defacto representation of your establishment.. That being said... I went into this chick-fil-a because I received 2 door dash delivery orders... One from this restaurant... One from another restaurant nearby... The first pickup was from this restaurant... The application navigated me to this establishment and sometime between me proceeding to this restaurant and receiving the 2nd order my application froze on the second order but continued to navigate me to the 1st pickup @ Chick-fil-A... I informed the customer service representative that I was there to pick-up a door dash order not realizing that my application was frozen... So the name that appeared on my application was the name of the customer for the 2nd restaurant... After waiting approximately 10-15 minutes realized that the screen was frozen on the 2nd order that I was supposed to pickup... I informed tge cashier that I would try to pull up the order and if successful I would return to pick it up... As I turned to walk away I heard someone from behind the counter mention a ignorant remark regarding education... This person had absolutely nothing to do with my interaction up to this point but I guess she just couldn't control herself... As I was trying to access the order I noticed what seemed to be an employee at the end of the isle indiscriminately watching me... I noticed her for approximately 5 minutes or so before she decided to return to whatever she was doing prior to my drawing her attention away from it... Which I assume wasn't much because she was sipping on a soft drink while she was observing me... Shortly after she abandoned her post I decided to contact door dash customer support in hopes of resolving the issue... While I was on the phone with customer support I was approach by someone who said he was part of the security team for the facility and that I couldn't in his words "post up" in pick-up parking... Never asking me any questions... Just assumed I was just sitting there idly... But the issue with that was there was an white lady in a white van that had been sitting in a white van right next to my vehicle and he didn't seem to notice that she was sitting there before I returned to my vehicle... I don't think he would have even noticed me because other people were parked in the same area as long or longer... I believe he was egged by the person that made the ignorant remark and/or the person that was watching me from the isle... They may have been one in the same... Which brings everything to my conclusion... Why do we (black people) feel like it's okay to treat each other differently than we do everyone else??? Yet we wonder why we patronize other people... Customer service matters... Customer appreciation matters... Customer respect matters... For everybody... After another 5-10 minutes trying to access the order I proceeded to my vehicle to contact door dash customer support... While read more

Good service food is average for a chic fil a and ambiance is nice I think this is good establishment

National chain of chicken sandwich restaurants. They are pretty much all the same. Same offerings, same price. I always get their diet lemonade, which is simply 3 ingredients. They are always kind on refills. There has been a lot of competition in the chicken sandwich game recently and Chik-fil-A is always consistent, fresh, and the staff are friendly. Yeah, they are not open Sundays. I don't agree with all their corporate values, and the drive through line is always long, but the food and staff speaks for itself. Shoutout to Michelle. I had an old coupon for a free ice cream. It wouldn't scan so she bought it for me!?!? Talk about customer service. read more

The staff here were very polite and helpful. The food came out quickly and correctly. We sat inside and dined in. The atmosphere was nice, not too loud and not too quiet. The location is right across from Decatur square and provides you with the opportunity to walk and enjoy the area. read more

Every time we go to this Chick-fil-A they seem to short me on my fries. Other than that it's a great location. With it being one of the only CFAs in the area they are super busy for such a tight locations. They get you in and out very quickly though. The Food is always fresh and the employees are kind. read more

Chick-fil-A - So much for a large fry - Fast Food Near Me - Decatur, Georgia

See all

This is probably the best job that I have currently. I've been coming to this Chick-fil-A for years prior to my employment which started in July 2021. they've always been nice and kind to me and I'm still humbled to this very day to be able to work with my fellow teams members to pay it forward. Thx yall ;) read more

Chick-fil-A - Chick-fil-A CEO Dan Cathy visiting employees (myself included) at CFA Downtown Decatur - Fast Food Near Me - Decatur, Georgia

Check your food on your bag. I order a chicken breakfast burrito for my mom that doesn't eat pork and she received a sausage one. Receipt said chicken and the the print out on the bag said chicken but it was sausage. So she didn't have anything to eat. Also there is no way to contact this location to get the situation fixed. Called the number on the receipt no help. So the only thing you can do is go back up there. And who has that type of time when you have to work. So now I got to do them like I do McDonald's. Double check before you pull off. Man how things are changing. read more

Well I got food poisoning yesterday. I had a chargrilled sandwich for lunch... I was prob one of the first ones to order lunch bc it was around 11. I did notice when eating the bun was crumbling which means it was stale & I prob got a sandwich from the day before . But I came down with the worst stomach ache and eventually threw up my whole sandwich. THROW AWAY YOUR OLD FOOD!!!!!!!!!!!! Ruined my day & night. read more

One year later.... Could they improve? 1) no one outside taking orders 2) 4 songs to get to pay window. Better than before. Better than others in atlanta. read more

I never though the day would come where I would have to write a bad review on Chik-fil-a. I stopped in around noon for a lunch time. First strike - the restaurant and bathroom was not clean. I probably could've over looked it ... but it's CHIK-FIL-A. I was excited to pee in a clean public restroom - nope. Second Strike - the nonchalantness of the staff. There was no acknowledgement, no excuse me while passing by, just gossipy chatter among the crew. Once again .... it's CHIK FIL A - nope. Third - the food. I ordered a grilled chicken sandwich meal. ( my go to when I'm not ordered the spicy chicken) The grilled chicken was so little - it was like a grilled chicken strip. Then the bun was not whole grain - yes I noticed. It was like a honey oat bun. Not what I wanted. Overall I was just disappointed. Chik-fil-a really let the kid down. I'll stick with the other locations. read more

Honestly I'm not big for Chick-fil-A but this one is better then most staff is awesome drinks Mac and cheese but the chicken which is the whole point of the restaurant was awful, will come back but not for chicken. read more

This has been my go-to Chick-fil-A for nearly 15 years. It's located right near my work so anytime I need lunch on the way or I'm hungry after work I can go online and do a mobile order, then swing in and get my meal. The staff is always friendly and for a time one of the managers and his wife/girlfriend were customers of my store, so we were extra friendly to each other and they would always make sure my order was right and I had everything I needed. Earlier this week I was running late so I did an order online and went over to pick it up. They have the cones set up in a way so that you need to drive all the way around the building in order to enter the line for the drive through. I got there and there were no cars in line at all and two of the cones on the opposite side had been moved, allowing for an opening for me to pull in and avoid having to go all the way around the building to enter into the line. As soon as I did that the high schooler standing outside taking orders started shaking her head and the one down by the menu started shouting at me. The first girl stopped me and told me I had to back out and drive all the way around and enter into the lane at the beginning. I told her I was already there and had an online order and she again said I had to back up and move. So I told her that was the stupidest thing I had ever heard and to cancel my order. I understand having a system in place for peak traffic times. This was not one of those times and I was in a hurry, and the cones had been moved allowing me to enter into the lane. To have to back up and go all the way around just to end up in the same spot, that's pointless. The attitude of both girls was outright offensive, like I had committed a crime or something. There was no need for any of that and this store has lost my business for good. read more

This is ridiculous. I ordered a large fry and it came like 3/4 the way full. I PAID good money for this. I should've had large fries. Then when I tried to call no one answered. Never going back. I deserve a refund. read more

Chick-fil-A - Fries not full - Fast Food Near Me - Decatur, Georgia

I'm generally a big fan of chick-fil-a, but this location is an exception. The food here s the same but the service is incompetent, slow, and occasionally rude. Wrong orders are common. Long waits in the drive thru and inside are the norm. Large numbers of employees who just seem to stand behind the counter and talk to each other getting in the way of the one poor girl actually working is pretty standard. You know how hotels will go down in quality and lose their brand association like the Downtown Marriott is suddenly just the Downtown Inn? I feel like this is going to happen to the Decatur Chick-Fil-A, next time it'll just be Decatur Chicken. Do yourself a favor and drive to the one on Lawrence, even if you are in downtown Decatur you'll save time. read more

Never wrote any review on yelp, but I thought I needed to write this one to warn other potential customers to be cautious when they munch food from this Decatur CfA. I ordered and got a grilled chicken burger meal (drive thru) along with other items on 12/28/2018. Got home and eating and felt like I just bit and gulped egg shells. Worse, those were some sort of black plastic pieces. My husband called and emailed them politely but haven't heard anything back from them yet. Just want to know what the heck I ate, where those are from, and some assurance that it won't happen again, especially given that it's near Decatur High. (Has anyone experienced something similar? How can plastic pieces go inside a burger? I'd like to know but since C-f-A hasn't been responding, I'm testing my luck here...) read more

Chick-fil-A - plastic pieces (when gathered, size of my index finger) came out while eating their grilled chicken burger meal. Very unpleasant & puzzling - Fast Food Near Me - Decatur, Georgia

It's just an excellent product. Hard to get to, a mob scene. They are currently tearing down buildings to accommodate three drive through lanes. They prefer you order on their app. read more

This franchise has gone downhill fast. The workers can't read nor do their simple jobs correctly. The last two door dash orders I got they failed to put the chicken sandwich in the bag. It's not that hard. Stop hiring people that can't read. I blame the Cathy's. Maybe if they were open on sundays they could do their jobs correctly. read more

Pleasant staff and interactions However, I have been twice in the past two months and both times was disappointed to get home and see that my order was incorrect. I love Chick-fil-A and I get excited about getting their food. I ordered a tortilla soup and was given chicken noodle soup, which I can't eat. They forgot my spicy sandwich entirely. My last order they forgot my grilled chicken nuggets. Disappointed read more

It was the worst experience that I've EVER had at a drive thru. I pulled up to the drive thru window and the girl, (we'll call her Donna) at the window asked if my name was ____. I said no and Donna asked my name. I told her and she gave me a total and took my credit card. She gave me the wrong order and I told her that wasn't my order. Donna walked away (saying nothing to me) and a minute or so later she came back with a manager. I told Donna (in front of the manager), "To help you, next time repeat the person's order before you give them the total." The manager and I were smiling and nodding our heads. Donna, rolled her eyes up in her head and said in a very nasty tone, "I didn't hear you THAT's why I gave you the wrong order!" (You didn't hear WHAT? You just charged me and gave me a random order??!!) The manager and I both were stunned. The manager was telling her, "Yeah, that will help you..." Donna rolled her eyes again and, while I was talking to her, walked away while telling the manager, "Can I have a minute?!" It was the worst experience that I've EVER had at a drive thru. I told the manager that Donna does NOT need to be at the window. The manager and I were GENTLE in speaking to Donna but, girl didn't want to hear any of it . . . there will be NO IMPROVEMENT for her, I guess. I got my refund, refund receipt, and then my correct order. Chick-fil-A USED to be courteous and deliver quality service . . . It sounds as though it may not be a big deal for Chick-fil-A that their employee was wrong and horribly rude! read more

The best contactless experience I have ever had! I downloaded the app for the first time today. Loaded the chickfila card up (for reward points) and ordered my food thru the app. The app asks you everything from how you'd like to get your food, to the make and color of your car. We showed up about 2 hours later, got on the drive thru line (which was long but moved very quickly) and bu the time we pulled up to the window, the cashier knew my name and handed me my well packed bag! Seriously! I didn't have to touch nothing and no-one. Didn't even have to scan my phone. Everything's electronic, except for the very nice team members. Even though we all had masks on, I could tell the girl at the window had a huge smile! I was beyond impressed with this experience. Not to mention my lunch was bomb! read more

This Chick-Fil-A makes SOOOOOOOOOO much money off of me (like 3x or more per week)! This location is frequently very busy, especially with the courthouse, Agnes Scott, and Decatur High being right there. I always take that into account and am very patient in the drive-thru, even though it can take 20 minutes to get through. :/ The employees are mostly very pleasant and the food is almost always great. The last several times visits though, have knocked a few stars off for me. Kid meal chocolate milks are forgotten, sauce or napkins aren't in the bag, or the wrong item was given. Today, I was given a medium fry that was literally 1/3-1/2 full. Really? When I walked it in, the lady hardly batted an eye. She just handed me a small fry to supplement the crappy medium. Do better, Chick-fil-A! 6/4- They didn't repeat my order at the speaker nor at the window. So of course, they got it wrong, creating a longer wait. We were also missing a hash brown. 6/9- Another star gone until this location shows improvement. I received an embarrassingly small piece of chicken on my biscuit. Like, the size of two small chicken nuggets kind of embarrassing. Were the line not 15 minutes long and I didn't have two babies in my car, I would have taken it right back to them. I'm really wondering if this location has outlined clear standards for their employees to follow when it comes to what can be served. Or is headquarters loosening their grip on its franchises? Mr. Cathy would not be pleased. 3/9/18- Service and food has improved! I'm hoping they keep it up! read more

I love visiting this Chick-fil-A. I usually order my food through the mobile app because the line is always wrapped around the building, and I'm always amazed at how quickly they prepare the food. It's consistently ready in 5 minutes or less after I submit my order!!! How do they do that?! read more

How many poor reviews does it take to make a change here? Every time I go I'm missing something. I've learned to check before leaving but should I have to pull everything out of the bag and verify I got what I paid for? Every other Chick-fil-A doesn't have this issue. Tonight once again, no fries, no drink. When I arrived there was another customer asking for a series of things she was was missing from a large order. You would think they would double check the very next order. Nah. The staff aren't nice, I've literally never heard the standard "my pleasure." Who cares about a gimmick phrase but a general welcome or thank you would be nice. Another first for a franchise that prides itself on customer service. You will have a better experience at a McDonalds than this location. Ownership, what gives? read more

This is consistently the only rude Chick-Fil-A I've ever been to! Which surprises me considering how nice all of the other locations are. They also mess up my orders more frequently than others. For example, today, they gave me five nuggets in my 8-count nugget meal and forgot the sauce. It's worth the slightly longer drive for me over to the other Decatur Chick-fil-A, as the people are always nicer and the orders are more accurate. read more

Great food and fast service. Julius Crosby was awesome! He offered us refills while we were sitting and eating. I'd come back!

Not sure how corporate allows this low standard. 2nd visit in recent history where food is sub sub par. Three chicken strips, cooked (no pink) but cold. Waffle fries, undercooked. Went inside. The "team" was engaged in personal conversations ... a personal peeve. Last attempt here for my wallet & stomach. read more

The food is always good of course but when I received my sausage hash brown bowl I was very disappointed due to it missing half the food. The portion was half of what I normally get with 3 small pieces of sausage. Very disappointed coming from Chick-fil-A. read more

This store consistently leaves out several items on to go orders. Manager does not seemed concerned about this problem. I won't be back.

During our entire trip, the girls kept going on and on about Chick-Fil-A, so we managed to hunt one down and stopped here for a late afternoon lunch. I have to say they were right. Their classic sandwich was unlike any fried chicken sandwich I ever had. It looked and tasted like a real chicken breast and was really moist and juicy. It was pretty damn good for fast food. Yes, I'm giving it 5 stars. This branch seemed brand spanking new and was uber clean. You know a place has got it right when they take pride in even organizing their salt, pepper, ketchup and mayonaise packets so that they are all neat and orderly. read more

Chick-fil-A - Fast Food Near Me - Decatur, Georgia

Slowest drive thru. Wow This is not an efficient drive thru. No large coffee? 1 size coffee? Yet a gargantuan cup for soda? Mmmm. read more

Food is consistently good but getting and out of this place is a complete nightmare. What's troubling to me is that management could step in a provide better traffic control during peak times but instead everyone is left to figure it out on their own. Today I had to circle the building twice just to get in the drive thru line. You could do better, management. read more

Like most have mentioned, service at chick-fil-a is always great, but this location has to be the worst locations I've ever been to. Service is rude and it's EXTREMELY slow, and by the time you're in line the way the area is, you can't get out. I had to wait for 30 minutes to get my food. At least it was right. This location just isn't it. read more

I never ever thought I would write this review,,,, but I must. Chick fila ROCKS,,, but this one ( not so much) I came back to this location after they mailed me coupons for never receiving my order at the drive thru ! I returned to have a bad attitude employee telling me I ordered the wrong type of nuggets to use this coupon ! ( what???????) manager of course stepped in to fix. Then,,, attitude employee handed me my food and FORGOT BOTH OF MY BABIES MILKS. After we were home. I thought this was some sort of joke coming from chick fila read more

First and last time here. First, a "B" health score, second the inside of the restaurant was dirty, trash bin overflowing, trash on floors and tables, and the tables we sat at was sticky. The bathroom needed attention and there was no paper towels to dry your hands. The bun on my grilled chicken sandwich was cold as if it had been sitting waiting for an order to be attached to. I watched a customer wait for a long time for her order in the drive thru line. She got out and went back to the window to check on her order. Sad. The staff seemed disoriented at the counter. Sad. This is not the CFA that I am accustomed to. read more

First & last time at this location. Rude staff. Bad customer service. This has to be one of the worst cfa. I thought I was ordering McDonald's with the service ilI got. I will not come here again read more

Coming from Boston, we only have 2 Chick-Fil-A's in the entire state and neither of them serve breakfast. I lived here for a year and come to visit Atlanta frequently, and look forward to their breakfast every time. The food is so delicious, I have absolutely no complaints about any of my orders (coming from a picky eater). The service here is nice too. There are all young kids that work here and they're all extremely professional and polite. Once I came here and there was a rude cashier (out of 50 other times) and he ended up getting fired. It's nice that they care about both customer service and their food. read more

Is this the worst chick fil a ever? So many employees standing around, not helping me. Not very pleasurable. I'm nominating this chick fil a for worst ever. read more

I have eaten before at Chick-fil-a but my family and I ate at the Decatur location (E. Trinity) this last Monday (10/24) around 4:30pm and got horrible food poisoning. All 3 of us who got the chicken strips fell sick. My dad and I are still recovering. My mother got a turn for the worse. We are considering medical help because she's in a lot of pain. A rep from the company called earlier to ask how we were doing. Since I'd thrown out the receipt I couldn't ask for reimbursement and it wasn't offered. All she said was how sorry she felt we were sick and did we see a doctor. No mention of looking into the items that caused it or who made them. I am furious. If you care for your gastric health, stay away from this eating establishment. Far, far away. And I pray Mom won't need a hospital stay. read more