Ordered a medium mac n cheese and got only 3/4 full. They used to fill it up all the way to the top. read more

Chick-fil-A - Medium mac n cheese not filled all the way. - Fast Food Near Me - Foothill Ranch, California

Really disappointed in management here. They will not allow you to have your order remade or refunded despite informing them the same day. I will never patronize this location again. read more

This Chick-fil A customer service has gone from bad to worse. I am a local and I come to this Chick-fil-A a few times a month. Recently, everything is this store has gone south. Customer service is bad. Today, I have ordered a tray for 10 people to be picked up at 4:30PM. The order wasn't ready at 4:50PM. When I entered the restaurant, I have told a staff in grey shirt named Jana, she treated me like I don't exist. She didn't even go check the order, didn't check the register or kitchen to see if my order was ready. Didn't check the computer or what so ever. Then, after a while I told Jana again that I was there for my order that supposed to be ready and picked up at 4:30PM. Again, she just asked me to wait and continue to talk to other staff. No checking for me. Third time when I asked, she finally went to check the computer screen and couldn't find my order. Finally, a guy named Bryan helped me out with my order. read more

Chick-fil-A - Receipt - Fast Food Near Me - Foothill Ranch, California

This location has so much potential. The individual workers are nice, but there's usually a really long line. Sometimes there isn't a line, but something happens in the kitchen that holds things up. Unfortunately, if you complaint about the wait time, rather than apologize and move on, they'll want to pick a fight. Guessing this is because if you complain through the app (yes, I was a fan - that's why I had the app), corporate fields the complaint and sends it to the individual store where one of the kids working there (not the owner) answers the complaint. So basically I'm like, yeah, your wait time is unacceptable. Worker: it was 6 minutes. Why don't you try ordering ahead next time? Me: ¯\_(ツ)_/¯ I'm 99% sure my wait time wasn't 6 minutes, as cars were piling up and the poor guy at the window as getting really uncomfortable, but since no one goes to the drive thru window with a stop watch, we'll just have to agree to disagree. Oh, a simple "sorry" would suffice too. That's what most customers want to hear anyways if they like your food. Unfortunately, the workers here apparently are incapable of admitting fault or apologizing. I haven't been back and actually am healthier as a result, so I guess I'll take the non-apology as it's been beneficial to my health! Although when Raising Cane's moves in next door, I'll be in trouble again :D read more

Chick-fil-A - Fast Food Near Me - Foothill Ranch, California

I love this location; there's young workers out & inside and they're always very courteous & never any attitude. They even give their co-workers complaints, which is seldom these days. They seem like they truly like their job . Food is always good, & I've never had any order issues. read more

Chick-fil-A - Grilled chicken market salad - Fast Food Near Me - Foothill Ranch, California

I thoroughly enjoy CFA and Foothill Ranch is the closet location to me. Staff is cordial, but attention to detail is poor. My 2nd to last trip was subpar. My last trip was disastrous. Missing dressing, utensils, and last but not least, I had a black rock in my salad that I am almost ingested. It was the size of a fingernail. Very disgusted. I probably should not support this location anymore. Laguna Hills, Irvine, and San Clemente can have my patronage. Order #4772593 is not a happy camper. 7/23/2022 - Most CFA locations will handle matters in a jiffy. For example, a manager reaching out within days to rectify the situation. No contact in 2 weeks from store operator or manager. Pretty pathetic. read more

Julie thornsberry the owner of this location has to possibly be one of the worst people in the world to be around. Used to work here for around 6 months and when ever she was there I knew I was in for a insufferable night. She critiques your every move and expects you to be perfect while refusing to give you a raise. When ever she "helped" in the drive through or front counter she always ends up messing up and causes stress to her employs. read more

I have a good deal of rewards through the Chick Fil A app, so I decided to get breakfast here one Saturday morning. I converted my rewards to an order, and then realized you have to let them know when you arrive at the drive thru, so I went ahead and drove over and did so. There was someone in the line taking the orders, so I just let him know I had an app order. He found it right away, and then confused me completely. Haha. I wanted to verify their diet lemonade was sugar free. They usually are, but he said no. It has Splenda sugar. Which... I believe still makes it sugar free, as Splenda is a sugar substitute. I was so confused though so I cancelled that and just asked for an ice water. My order was ready by the time I got to the window, the line was a bit long, but it worked out perfect. Friendly employees as well. If someone could just verify though for the future that the diet lemonade is sugar free, lol. read more

This Chick Fil A location used to be such a go to spot for us for years but since management changed, it's been terrible. Both my wife and I ended up with very bad food poisoning after eating chicken sandwiches there yesterday evening. Almost 24hrs later, our stomachs are still in complete shambles. On top of this, they can honestly never get an order correct. Every time we go, something is missing. Even yesterday. Ordered two fruit cups with our meal, and then we get home, and they are not there! Lastly, the poor girl in the drive through taking orders was SUPER sick. Constantly sniffling when taking our order and she was definitely doing her best but she should not have been face to face with customers. We will go out of our way to go to another Chick Fil A from now on even though we reside in Foothill Ranch. Zero chance this location ever gets business from us again. They need a full refresher course on quality control! read more

I found the service brutally slow. I ordered online and people came in to order in line inside the store and were served faster. I didn't make a fuss but just waited, which is probably why the manager couldn't care less and was very short with me. read more

The e sausage breakfast biscuit is terrible. The bread is dry, the meat taste probably has cooked much earlier and then put on the shelf somewhere. Just total disappointment. I went back to the store after speaking to a manager on the phone. Couple days later came back, a person with Director on her name tag took my order. I explained to her what just a fewdays earlier and this I want a fresh biscuit this time. Instead of her, insisting that the crew in the back due to the right way, I heard her in Español to crewin the back "the one sausage biscuit no egg please". She didn't specify a fresh one or anything. When I got the sandwich, it was the same as before! Biscuit was hard, meat was cold. cheese was cold (not melted)! Just ridiculous! I think they just need to stop selling breakfast products altogether. read more

Julisa , you need to find a job that does not require interaction with people. You have no customer service skills and very rude. Even when I asked about my missing drink you walked away. Other than the customer service, the food was good. read more

I often go to this chick fil a over the El Toro one because it's easily better. However, my last two services have definitely been poor. While the staff is extremely nice, they always forget my order. Today we ordered sit down for 2 meals. They forget the drink and the sauce. No problem, we let them know. They come back with just the water cups and chick fil a sauce for one meal. I asked again, they finally bring me another set of sauce and the lemonade. They forget the milkshake this time and I have to go up and ask again. However, a lady who ordered 15 minutes before me receives both her milkshakes before we did. Another instance was a week ago. They also forgot the sauce and drinks. Again, they didn't bring all the drinks so we had to wait twice. The problem isn't the staff being polite or great to talk to, it's all in the consistency of bad service. read more

I've been coming to this location for years , my kids love it. Tonight was by far the worst experience ever . 1) I couldn't understand the guy taking my order he spoke SO fast , I had to ask him to repeat himself at least 5 times. 2) the young girl at the drive up window practically threw my drinks and food at me. No how are you , no "my pleasure". Rude as ever 3) the food was awful. My chicken was gross, fries were soggy with a bunch of crumbs and my sprite tasted like tonic water. I'm sorry but if I'm spending almost $40 on FAST FOOD for my family , I'd like to get nice service and food that tastes good and fresh. Do better FR Chik Fil A read more

Terribly managed location. Employees consistently forget to include items or give incorrect items. When management was contacted they had a number of excuses and weren't willing to resolve the issue. Drive an extra few minutes to the MV location. It's a newer store and the employees are supported by a management team that actually cares about the customers and doing a good job. read more

This Chick-fil-A is the closest one to our house but we consistently choose to go to the one down the road. They have messed up our orders frequently and their customer service has been terrible on multiple occasions. They closed early for the holiday today (understandable) and the drive thru worker was really rude to us as she said we were not going to be able to order since we showed up right at closing time. We tried to ask a follow up question and she ignored us and preceded to put a cone in front of our car to block us from going further and then walked away. We will keep going to our favorite Chick-fil-A down the road (near Trabuco High School) where we get excellent service and kindness every time. I suggest that you do the same. read more

This Chick-Fil-A location is the closest to my home so I've gone to this particular Chick-Fil-A restaurant at least four times a month since it opened in 2013 - meaning I've patronized Chick-fil-A Foothill Ranch over 430 times. I WILL NEVER GO THERE AGAIN!!! In the last 2 years the food quality has consistently declined! There have been NUMEROUS ISSUES with overcooked (burned) chicken, breakfast minis where the biscuits were harder than bricks (& saturated in their honey sauce), cold food, and even undercooked (raw) chicken (thankfully the raw chicken issue only happened once.) Food quality issues aren't the only problem, though. The extreme lack of customer care is the biggest issue! The owner, Julie Thornsberry, seems to think throwing an email for a complimentary sandwich or waffle fry will suffice whilst never addressing the actual problem! One of the times (they've overcharged me multiple times) when I was double charged, I called the restaurant after they didn't pickup and their voicemail was full, so I called the CFA Cares line. I was promised that the owner would contact me within a given time frame. Aside from sending an email for a complimentary item, Ms. Thornsberry never responded and has never responded nor addressed any problems brought up by customers. The prior owner (Erik Baker) would always contact his customers and would work diligently to correct any problems, even going so far as to refund my entire $28.35 order one time. He exhibited true care for his customers and exemplary attention to detail. On the contrary, Julie Thornsberry has 'no refunds' proudly displayed on her receipts. The long drive-thru lines & inattention to orders is further proof of how poorly run this Chick-fil-A location is. Thornsberry's has a history of calling police on customers! She snapped at them threatened to call police on a neighborhood acquaintance who requested an extra sauce and recently called the police on another neighbor who asked about their order. This owner's poor treatment of the people who patronize her location are why I WILL NEVER go back to this Chick-Fil-A again until they get a new owner/operator. The ONLY POSITIVE is that the young people working at this location are friendly and kind. Don't waste your time or money here unless you wish to have someone be rude to you. This is THE WORST CHICK-FIL-A in the west!! (If I could attach my numerous complaints to chick fil à cares about the food quality I would. Horribly horribly managed chick fil a.) read more

I upgraded my fries to a large. We got two meals with both large fries... they stack the fries and only filled it about 60 percent of the way. I get that we are in covid but I payed extra to get less fries... I really go to chic-fil-a for the fries... I'm not trying to be petty but it was a huge disappointment. Our dollar is hard to come by and It is rare we can get take out . Everything else was good. We enjoyed our spicy chicken deluxe and they had great attitudes as we drove drive through... just wish I got what I paid for. read more

Chick-fil-A - Bottom fries from the two that were stacked. - Fast Food Near Me - Foothill Ranch, California

Least accommodating chik fil a ever. They all refused to give me a small fry that another location forgot to give me in my order just because i ordered it at another location...Funny that another chik fil a I went to didn't even ask where I got it from originally and just gave me the fry no questions asked. read more

Usually I've had a good experience Tonight not so much Drive through. 2 things left off my order didn't know til I got home Called the number twice, left message In the morning called again Heard nothing Contacted the corporate number They say they'll email them to let them know of mistake Ridiculous procedures I can't get my forgotten food. read more

Love their southwest chicken salad. I expect a blah salad but was pleasantly surprised with a lightly spicy salad. I am now addicted and have ordered this salad twice this week. Everyone at Chick-fil-A was friendly (actually happy). I was very impressed. The filled my order quickly too read more

Is it just me or is their portions getting smaller while their prices keep going up. I love CFL but my family of 4 can eat at almost any restaurant for the price of fast food. Straight up boycotting until things go back to normal. read more

Another Chick-fil-A that seems to put out really good food, along with fast service. I do like this location since they seem to provide excellent quality food, along with fast friendly service. The service is always on point, and the wait here seems to be not as long as you they locations. I find the food quality to be on par with other locations. read more

I have been going to this Chick-fil-A location FSU (#02361) since it's opening and have found that recently their servings size is getting smaller and smaller. They used to have great customer service checking the meal you ordered before you drove up to the window for pickup. I recently drove through on a very wet and raining evening 03/21/2023 (early this week) and it was pouring rain and cars were lined up about 15 cars. Anyways, I ordered a 12 piece crispy chicken nugget meal with medium fries, with a small fruit cup. When I got home I was surprised as I only received 9 pieces of chicken instead of 12 pcs, and the amount of french fries was about 7. I have cell phone picture to prove it if anyone wants to see. Customer order number 5855159 I called Chick-Fil-A Cares and opened up a case number (that was four days ago) and have heard nothing back. Called Chick-Fil-A Cares again and they contacted the store. Still have hear nothing. Seems like profit over principle. Sad, that money rules their business model over one customer. It used to be the other way around. Spread the word, shop at another store or brand. Ron J read more

The staff is lovely and the food is Chick-fil-A standard. The owner is a piece of work. Manages to make even simple interactions charged and condescending. Thankfully there's a new location in the area. read more

So I normally wouldn't go to Chick-fil-A, because I don't agree with all of their policies. However I take care of a centenarian, and she wanted some lemonade, and they do have good lemonade. The staff as usual, was totally fake friendly, and we went through the line without any problems. As we normally do, we drove to a park and this is what we found in our french fries. I'm telling you it's obvious it was the end of the shift because nobody really gave a dang about us, our order, or the presentation of the food. I knew there was a reasonI don't go to Chick-fil-A read more

Chick-fil-A - Potato crumbs from Chick-fil-A Fries - Fast Food Near Me - Foothill Ranch, California

The food is fine the people working in this particular restaurant had such low energy. Their entire vibe was off. There was no laughing no joy no energy and I couldn't figure out why. Until I realized that they had a little tiny lady just yelling out things at then. No coaching, no guiding, just commanding. Now it all makes sense, terrible vibe is not because of the team but of that one person that seemed to be in charge. She was just beating up the staff in front of the customer. Terrible. The difference between leadership and management is obvious here. No leadership just a short tempered little lady killing the vibe. read more

Seriously, don't go here. I too tried to call them because of a wrong order received after I got home, they don't even respond or answer their calls. Even their answering machine was full. Total rip-off. Avoid at all costs. Quality of food is slightly off from other chick-fil-A's also. Whoever runs this should lose their franchise for having bad service, giving Chick-fil-A a bad name, and not responding to customers read more

The worst Chick-Fil-A in the area. I am tired of this Chick Fil A in this new city I move to. I placed an order before breakfast ended, got in drive through line to pick up before breakfast ended since they weren't allowing anyone in restaurant. I called to make sure I should be in the drive through just in case. Breakfast ends before I get to the pick up window & I am told sorry: we "wasted all the egg." No mention of refund and the person hung up. This is a terrible representation of the franchise. If you are in Baker Ranch, drive to the Irvine CFA just up the street, it better represents the franchise. Drive through is much quicker and better organized. They even have a awesome process for when they are backed up where they ask to to park to the side, bring you your order in less than 5 minutes and give you a little coupon for a free sandwich for the mild inconvenience. read more

I'll admit it right from the start - I am a fan of Chick-fil-A. They make a good chicken sandwich, their milkshakes are delicious and I'm a Chick-fil-A sauce junkie which is probably the real reason I keep coming back. The chain is known for their great customer service and this location excels at that. The food is as good as you'd get at any location. And boy howdy do they keep the place clean. Every time I visit it's been packed (although the line moves quickly). Admittedly it's a bit smaller inside than most locations I've been to so maybe that's why it always seems so busy. They have a great kids play area and plenty of parking plus a drive-thru. I recently unknowingly went in for a milkshake on cow appreciation day; it's one day per year where if you dress up like a cow you get free food! I couldn't figure out why everyone had cow costumes and masks on until one of the employees clued me in. I attempted to inflate a rubber glove and pass it off as an udder but they weren't buying it. Hooray for my fast food guilty pleasure. read more

Chick-fil-A - friendly & competent crew - Fast Food Near Me - Foothill Ranch, California

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KARENS BE WARNED!!! If you get annoyed easily don't come here because some of the staff is trippin (some are chill though) but the food is fine. read more

This location desperately needs to implement curbside pickup. Today I placed a mobile order and when I arrived around 1pm the line was so horribly long (and coming in from all directions) that I canceled my order and went elsewhere. I shouldn't have to wait in a huge line to pick up a mobile order. There's plenty of parking spaces, I'm not sure why some can't be reserved for curbside pickup. read more

I ordered take-out from the drive-thru. When I got home, I opened the bag to see only a partially filled container of fries. Otherwise, everything was OK. Word to the wise: Open the bag and check the fries before you drive off. read more

Chick-fil-A - Fast Food Near Me - Foothill Ranch, California

Saturday, March 12 2022 2:15pm. I love Chick-fil-A. I love the company. But, the store has gone down hill! There must be 12-14 employees working behind the counter. Many employees are young which is great! Love to see young people wanting to work. But, who is the manager? Maybe 15-20 guests inside. They are so slow.... So many employees standing around. Who is the manager? We ordered a chocolate shake and vanilla cone at 2:21pm, finally got our two items (at 2:44pm) after I said something. You guys can do better. read more

Chick-fil-A - Chick-fil-A Foothill Ranch - Fast Food Near Me - Foothill Ranch, California

My go to: Spicy chicken sandwich, waffle fries, fresh lemonade, Polynesian sauce. Food is great. Also one of the few sandwiches where I actually like the pickle. Service friendly. They employ at least 1 autistic person. This place is right next to a Raising Canes and Chick filet always has the longer drive-thru lines. read more

Awesome food! (per usual) Also, some of the nicest people I've ever met at a Chick-fil-A. Everyone was extremely nice and willing to help. Special shoutout to Mark(I'm pretty sure), who was so sweet and very helpful. I highly recommend coming here to get a great bite and meet some nice people. They truly are great representatives of the Chick-fil-A brand. read more

Oh I had kind of written off this specific Chick-fil-A because a few months ago I had several not good experiences with my food as well as the customer service. I live in Foothill Ranch so I decided to give it one more shot because my daughter likes the food so much. The food was great and the customer service was outstanding. In my 38 years of life I have never had someone so kind and so helpful than Jonathan. He asked us several times if we needed anything and even cleared our table and got us refills on our drinks. We were greeted as we left and they thanked us for coming. Whatever the owners are doing currently and have changed in the last few months keep it up. Because of this experience I will be back a lot more. The current staff inside the restaurant is what made this lunch date so memorable. read more

Chick-fil-A - My drink says it all - Fast Food Near Me - Foothill Ranch, California

Hi my daughter is chick fil A fans she most of the time go chick fil A , today we went to foothill ranch branch they charge us for small empty bowl that other branch not charge her any time and they said over policy is different and less portion food I do not recommend them. read more

Chick-fil-A - Fast Food Near Me - Foothill Ranch, California

There is something clear, the Chick-fil-A in Foothill Ranch, Ca has some MAJOR PROBLEMS! I use to order from here daily, now it's gone down to 2-3 times a week and they still FUK it UP! No joke! I use the mobile app, specifically ask for my menu items, maybe just a side of ranch and they can't get that right! I share my experience with my friends and they choose to drive to another location just to satisfy their craving, this is a sign, of bad leadership at this location I just hope they fix it ASAP or have corporate take over this lcoation as it's mis managed and they seem to be having some MAJOR ISSUES! BTW this is the 3rd time in a week they FUK UP MY ORDER! read more

Service was super slow. They forgot my salad dressing, didn't realize this till I drove all the way home. I am normally a Chick-fil-A fan, just not this location. Staff has been rude on two occasions as well. Would rather eat at Raising Caines across the parking lot than eat salad without dressing and have staff be rude to a customer. read more