A delicious healthy cobb salad. The food court in this mall has lots of options to chose from. Although Chic Fila is a franchised restaurant, I decided to grab lunch hear while shopping because the lines move quite quickly and I knew the food and service would be good! This is my first time trying their salad and so far, I like it. It's very filling and tasty! The chicken is freshly fried so it's hot! The restaurant is set up like a grab and go. The removed all the seating and organized lines similar to those in airports the move traffic along. The customer service is always top tier with lovely staff that remains positive and optimistic as customers are shuffling through. read more

Chick-fil-A - Fast Food Near Me - Houston, Texas

My wife and I had our first child next door at Memorial Herman Hospital, and I needed some lunch. My father-in-law and I went to this Chick-Fil-A, and this employee, Christian, saw the hospital wristband I was wearing and promptly asked "is it a boy or a girl." That kicked off a heartfelt conversation about his kids and my newborn son. Whats more, when I reached for my wallet, he said that it was "taken care of" and that he wished us well. A completely pleasant surprise and I wish Christian and Ava the best! P.s. We went back to see them for breakfast the next day. Great people and may God bless them! read more

They don't read back orders and get it all wrong. Then the team lead is "not much I can do attitude" handed me a free sandwich and said "I got you a sandwich no charge" and sent me on my way. They need to train better, I've worked for chick fil a. And this is not service read more

I usually don't write reviews but I got food poisoning from their breakfast sandwich and now I been throwing up and with a fever!

This Chick-fil-A will often have a line when I walk up, but it moves so quick it's amazing. Someone (today two people) are walking down the line taking your order so that when you get to the front you just give them your name and pay. Within a minute or two my food was ready! A sandwich and regular fries is about $8.50. Hard to beat that price for lunch. They are also generous on the sauces. read more

Always great! Love the salads. App makes it very easy to order, even during busy times.

My favourite chick fil a out of them all! This the last one standing that will prepare my nuggets EXTRA WELL DONE 3X Just like I LOVE IT. read more

Chick-fil-A - Extra Well done! Yum! Just like I LOVE IT! This the only spot that still does it! I LOVE THEM! - Fast Food Near Me - Houston, Texas

The consistency of service and product at Chick-Fil-A is waning. These items were untouched by me. Exactly how I received them. As inflation continues and prices go up, quality and portion sizes go down. I understand they have a captive audience of mall goers but this is a sad excuse for the $14 I spent. Never again. read more

Chick-fil-A - Small Mac & Cheese - Fast Food Near Me - Houston, Texas

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They have amazing costumer service and are very nice and patient with customers. The food is fresh and hot and delicious.

quality of the food here is especially bad. tried some of my friends cookie from here and tasted super off. wouldn't recommend.

I am a big fan of Chick-fil-a. They have real chicken breast sandwiches and nuggets as opposed to the processed and formed chicken that most of the other fast food places like to serve. This location is located in the food court of the mall, and it can get pretty busy. They usually have a lot of staff working so your wait in line is very minimal. The only drawback that I have with this chain restaurant is that they are not open on Sundays. There have been plenty of times that I have had a craving for chicken on a Sunday and have been left with no quality options. read more

We love chick fil a. We could eat it everyday. The staff is sweet. The family values of being closed on Sunday. This mall franchise is a poor example of the professionalism that one has learned to expect from here. After all, the prices are higher than other places that serve fast food. This place is always busy, what CFA isn't? They have 3 waiting lines and what should mean each line the traffic should be high during prime time... it just isn't. We were welcomed with a "NEXT!" As If there was more people in line. Amusing. I almost laughed but I didn't want to be rude. Their menus are simple, which is always a huge plus for this busy mom. I know what I always order. However, this day I decided to change it up. The employee was not the chipper, vibrant, and welcoming employee that CFA is known for. She was leaning over, obviously bored with her position. She took my order. My ever so complicated change up obviously made her even more upset. Sorry if I wanted the 12 piece nuggets and not our usual 6. Wow, I was living dangerously! 12 whole nuggets! Finding the condiments should be simple enough, but it's obvious they either choose not to buy enough. OR they are secretly hiding them in the back. Can I blame them? Ok, maybe I'll just chalk it up to people who just don't need nor want to work. The food was not up to CFA quality, and as you may know each one is individually owned and operated. They choose the "size" of each chicken they purchase and serve. This is a major CFA in a major Houston mall. Come on! We all know you are raking in the money. Why not hire the employees who want to work? Why not train them to say "welcome to CFA" As a matter of fact where was their "pleasure" in serving it or answering any questions. Nope. Not one single entire "my pleasure" during the entire 5 minutes we were there. The fast food place next door that's more commercial has happier employees. Will I ever visit this restaurant again? NO. This mall has enough choices and Houston had more than enough CFA's that understand the importance of great service. Whether I am paying $10 or $30 for a meal for my family, I enjoy the CFA experience. This one just doesn't make the cut. Pun intended. By the way, it's been **my pleasure** giving my honest review of this CFA. read more

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Oh Chick-fil-A, I will forever love you. Amazing customer service, amazing chicken (coming from a Nigerian that can't stand anything that flies lol) and let's not forget the abundance of sauces (like my favorite Chick-fil-A sauce... Yum! I literally dip or drown this sauce on every sandwich or burgers from everywhere). read more

Sadly, we were not able to eat here yesterday (3/15) after shopping, although my husband stood in line for 20 minutes. Chick-Fil-A staff attempted to herd (note cow reference) the people into lines, but then customers coming back for refills further slowed service to a near standstill. This was quite a departure from CFA's usual level of customer service, hopefully it was just an off-night for them. We retreated to Berryhill's instead for a fish taco. read more

Always my check in place when I go this mall. Very busy but very professional and quick to serve. Pleasant people working here.

I've never seen so many Chick-fil-A's in H-town! There are establishments on every corner of almost every block in town! Not to mention in the mall, which is great and convenient! Yes, I've always been a fan in Cali and this joint takes me back and makes me feel like I'm at home in good 'ol San Diego. I usually order the Chicken strip 4-piece meal and a Spicy Chicken Deluxe Sandwich for the road. Might I say, my order was prepared quick, made fresh and tasted really good. Mind you, I actually had sushi across the way before grabbing a few bites from here. When it comes to food, I can really hold it down, lol. I don't have any gripes with this location because as I've mentioned in my previous reviews, if you work in the mall and want to just grab a quick bite to eat without having to drive elsewhere while fighting the heat, "mall food" would be your best bet. I'm glad they have this in the mall other than a McDonalds. Thank you Jesus. read more

They are working this location like a well oiled machine! 5-7 check out lanes running all at once. Long line that moves quick. Ordered, BAM food is out....... Good job! read more

Worst Chick-fil-A I've ever been to so diss organized and very rude I've never had anyone be rude to me at Chick-fil-A I will never go back

This chick-fil-a was superb. The food had a great taste and had a very nice flavor and I enjoyed it very much. Even though it was very busy, they managed to get the food out in less than two minutes. The service was excellent and the food was too. But the atmosphere is not great because it is a mall, but all things considered it was a good Chick-fil-s. read more

Love Chick - fil - A! Sometimes this location is a little slow and forgets things but other than that this is a great one!

Fries was excellent today- crispy outside and soft inside. #1 chicken sandwich was too salty. When their chick was the size of your palm- the salt and sugar marina was just right. But now that the fried chicken breast meat is half of the original size, I strongly suggest that they decrease the salt and sugar amount proportionately. Their amazing fresh lemonade has sat too long out or their lemon is no longer fresh. The too lemonade reminded me of Minute Maid lemonade- bleh! The shakes which my daughter used to love is now too saccharine sweet that she took a sip and chucked it. Ok. The reason I'm ranting. Chik-Fil-A used to be my favorite to-go place because it's tasty and healthy. I find it now too salty and too sweet to be healthy. The service here is amazing. Their friendly and customer service oriented. I just wish the food on a national level would change back to being healthy and tasty without being overly salty and sweet. read more

I was not given any sauce for my 30 piece platter. Disappointed having to ask for extra sauce and not even getting a few extra. There's also been rude employees on the drive thru when taking orders trying to rush you in ordering and this happened prior to previous visit like few weeks ago. Wouldn't recommend this spot. read more

I love chick fil A. It is one of my favorite fast food restaurants with consistent quality and great tasting food. I hate to say that this location gets a few stars less than my usually 5 star ratings because it doesn't compare to other locations. The staff at the other locations is usually super friendly and I feel that the people who work at this location don't seem as perky and helpful as at other locations...I don't know if it is the mall location that recruits employees that are more burned out or what. The line is usually very busy but the signs that hang overhead are a little confusing as to what is open and what is not. It is convenient though with the pay app but the sad part is that just has a back log of people standing randomly by the wall waiting for food still. read more

Sorry grandparents and other frequent customers that is loyal to this location Chick-fil-A aka Hair-fil-A. Yep, you read that right, imagine how sorry I was the morning I bought a breakfast biscuit and to my horror found a strand of hair baked into the biscuit!! Barf!!! It was marinaded really good into the batch of flour, apparently very strong too because it literally held the biscuit up as I held it by it's strand of hair. I took the hairy biscuit back to Hair-fil-A and showed it to the manager, her response was it properly came from the machine.... yeah, yeah I think that's it... I always wanted a machine with blonde highlights to make the breakfast at Chick-fil-A. Sounds futuristic and the hair must be the secret ingredient. "Would you like a replacement?" Naah, but I don't mind meeting the blonde machine to ask it what color it uses. read more

Chick-fil-A - Hairy biscuit. - Fast Food Near Me - Houston, Texas

Good service and good food. CFA gets their customers in and out quickly. They are good to follow up on whether you want sauce with your order. Easy fast food restaurant. read more

Great service, owner is always there to help out. The food is consistently good. I recommend this Chick-fil-A.

A great location especially for being inside the mall(memorial city mall). My only major complaint would be the parking but I can't complain to much considering that has nothing to do with chick fil a considering its in a major mall. I ordered the grilled chicken nuggets which are one of their healthier options. It was good, meat was a little to moist, almost tasted fatty. My fiancé ordered the number three which is a spicy chicken sandwich which is always amazing. I tried something new here, which was chicken tortilla soup. It wasn't 5 star restaurant soup but was still pretty dang good. The staff at this location don't seem to be as friendly as some of the other locations not in a mall but still friendly. Overall great experience especially since my food was out in about 2 minuets. Good job chick fil a! read more

This location is always busy due to it being in the mall. However, it seems the line always moves faster when they have their color coded system going on. They don't always do it but it seems to work. I think though that they should have a line designated for people just ordering drinks. I don't always eat here but if I order food from somewhere else I usually still get my drink from chick fil a. read more

Came on a Friday and of course, Chick-fil-A (in memorial city mall) was packed as always. It never fails. This place is always busy and hectic. Don't get scared though. Although they look super busy, they are very quick to take your order and give you your order. I did not wait long at all. There were many lines and cashiers so there really was not much of a wait. Great service. read more

Typically Chick-fil-a quality that everyone knows and loves. They have excellent customer service, and try to move the lines along quickly. The only drawback to the location is that it is in the mall, and draws a large crowd, which can be an issue during peak hours. read more

this chick fil a made me sick I feel like they didn't fry the chicken for a good amount of time.There were a lot of customers and probably they did everything so fast read more

bad service the lady doesn't call my name I just call seavies........... the lady call the name before me

Waited 20 minutes for a refill of sweet tea and they still got it wrong, worse service I have ever gotten from here.

As I attempted to place my order the server/cashier walked away and completely ignored us. When we finally paid for our food we were given an attitude but not only one worker here but the actual manager. -Manuel who did put very little effort to assist us after giving away her our order. Never again. read more

I love Chick-fil-A, but this location has a serious issue with organizing its line(s). Every time I go there is a new configuration. Today I went and there were three separate lines with each feeding into two cash registers. The separate lines are really frustrating because you never know if you're getting into the fastest one. So I get into the shortest looking line and as I'm sitting there a lady walks up right to the front and makes her own line so that she'll be the next one served. I politely told her that the line for those two registers starts behind where I'm standing but she refused to listen and said that there was a line for each register. That clearly wasn't the case, but she turned her back on me and cut in front of us. It was super frustrating, but that wouldn't have been an issue if this Chick-fil-A could just figure out a better way to organize the line. I'm not sure why they couldn't have a single line that snakes around the store like other Chick-fil-As have so that every customer is served in the order they arrived. read more

Morning crew runs a little slower and personally does not meet the "normal" chick fil a standard concerning politeness and friendliness.

Food consistently served hot and prepared perfectly! The staff is always friendly with a ready reply "My Pleasure!" A clean place to dine every time. We love it! read more