Horrendous!! Dirty tables we had to clean our own. Dirty rag on trash can. Ten people in line with a bunch of unsupervised employees carrying on among themselves. Received our order in 15 minutes for part of it then waited 10 more minutes for a plain sandwich which was sitting there the whole time. Out of ketchup packets. No cheese for the fries like on their commercial. Nasty lettuce on a sandwich that was supposed to be plain and the prices were outrageous. My first and last experience with that place read more

The employees don't listen to what the customer wants.i always order my drinks with NO ice. What do I always have in my cup when I get it? ICE! read more

All around bad service. They messed up the order the employees have bad attitude and seems like they don't know what their doing. It's not the first and probably won't be the last. Worst service I've had from Chick-fil-a is always at this location. They need to get it together and do some actual training read more

None of what I ordered was fresh and my daughters chicken nuggets were tough as rocks. Would rather walk through the mall in Jacksonville and carry out if I decide to enjoy some chic fil a again. read more

Food is fine, but the drive thru is moving incredibly slowly. Specifically the passenger side. Might be a crew problem, but I've been here for 25 minutes and can't get out of the line. read more

Just go to the one further down Western.... On a positive note, the workers here are all polite per the usual Chic-Fil-A Standard. This is a drive through/walk up Store so don't expect to eat inside. There always seems to be something wrong with the ice cream machine or something else so it's rare to ever get a milkshake here. There's been a couple times I've had chicken sandwiches from this location that tasted like they didn't have enough time to thaw before they fried up the patties. read more

I'm a huge chick Fil a fan, but this is one of the worst locations. They are really stingy with sauce, run out of supplies frequently, have a limited menu and I've never got a reward on my ap from them like I do at other locations. read more

The WORST Chick-fil-A ever. Normally CFA has incredible service and food, but not this one. They don't have a complete menu, it's drive-thru only, and you can't even use the bathroom. The service was bad, they got my order wrong, and when we finally got our food it was undercooked. Even the fries were mushy. I usually adore Chick-fil-A, so this was incredibly disappointing. read more

Its taking me 20 mins sitting in drive thru just to get a #1 chicken sandwich. Go to pay and they said it will be another 3mins for my chicken, if I could pull over and wait. This is crazy!! Sit down restaurants are faster with food! Note to self, don't come here unless you have time to WAIT! read more

Always a long wait accompanied by rude employees and today it was a cherry on top when I noticed the manager was FaceTiming... yes full on FaceTiming read more

this is the worst chick-fil-a, I went inside to order a milkshake, I ended up waiting 15 minutes and went back up to the counter to ask about it and they say that their milkshake machine hasn't been working for days. LIKE WHO LET ME ORDER ONE AND NO ONE ELSE SAY SOMETHING. whatever got a "refund" on my card but the money never actually came back on it. read more

Today I visited Chick-fil-A on Western Blvd and the cars were wrapped around the building. There were 3 polite young people working the line outside with their ipads. 2 taking orders and 1 helping to fill. The lady who took my order was very polite and friendly, when I pulled around toward the window I was the 3rd car and I was greeted by a young man to collect my money, he handed me my food and ran back to the window to get my drink. The only thing i waited for was the two cars in front of me to move. I appreciate management making it happen so their customers don't have to wait. Besides, it is fast food isn't it! Lunch was hot and delicious! read more

I love chick fil a but this one is a bad experience every time. Employees are unpleasant. Always waiting on the workers when you pull up to the window to pay. Seems like there are more employees standing around not doing anything than those working. The milkshake machine specifically went out this time and seems like none of them know how to fix it. Just a poor chick fil a. Needs a new manager and employees. read more

The line moves fast never had any of the long waits like others say they had. Food is always hot and never had a order messed up yet. As far as friendly employees there working fast food in Jacksonville in a little building in the busiest part of town. There not rude but you can't expect then to be over the top either. read more

This is a poor example of a chick-fil-a. Don't go here if you are looking to get what you want and get it quickly. The staff did not project the chick-fil-a standard. read more

Absolutely horrible! During a non rush hour time frame, I spent more than 25 minutes in line waiting for food. With only 3 other cars in front of me. By far absolutely outrageous. read more

I love Chick-fil-A but this location needs to figure it out. With one lane open at 6:30 am we waited 15 minutes in a 3 car line for 2 chicken biscuit meals. (At breakfast this location only serves 3 or 4 entrees anyway) We also had a terrible interaction with Tammy who was very snarky and got our drink orders wrong. This isn't the first they have disappointed me. read more

Chick Fil A is my favorite fast food chain but this one was a disgrace to the name. The workers are not as friendly and our orders were entirely wrong. Would not recommend this one whatsoever. read more

There are no bathrooms. No indoor seating. The outdoor seating is next to the drive through window so that you have the opportunity to breathe vehicle exhaust throughout your meal. Service was extremely slow. Three items in my order were missing. read more

Always fantastic food. One of the things I love about Chik-Fil-A is that they hold themselves to a standard above what one expects from fast-food. Remember to say thank you, so they get to say "My pleasure." read more

I'm not from North Carolina and I've never seen a JUST drive thru Chick-Fil-A so I thought it would be cool. Everyone working there was very friendly and nice as you'd expect at any Chick-Fil-A. However, their Front of House doesn't seem to know much about portioning. I ordered the new Mocha Iced Coffee (which is two pumps of Chocolate, Iced Coffee, and Milkshake Base.) As I pulled up the the window I watched them make my drink, and when it came to the chocolate, they don't have a pump on their syrup bottle, so it's just an open bottle of chocolate syrup which they poured into my drink rather than giving me two squirts, I ended up with a thick layer of just chocolate syrup at the bottom of my drink. There was a long line so rather than complaining about it and having them remake it I went along with my day. Either way, that's not how it's made and drinking straight chocolate syrup wasn't what I expected. read more

The worst Chick-fil-a I've ever been to! We've ordered ahead through the app and it's always a disaster. From not having the order to waiting forever for them to figure out the order to them messing up the order. Additionally, I got food poisoning from there on one occasion. The only reason we've gone back is the distance to the other is too far. But, NEVER again. I'll drive the extra 15 -20 minutes for decent food and better service. It's a shame. LOVE the establishment of Chick-fil-a but can't get behind this location. read more

Monday night 10/21 around 8:10 PM it took a ridiculous amount of time to go through the left drive through. When we got to the window it was obvious why/- I told the young black girl with a vans jacket on we were in a hurry. I paid her and she walked off and left the drink there- food was on the shelf, she did not come back for a couple of minutes. How rude to treat customers that way. She copped an attitude - I hope the owners fire her. I will never go back to this Chick-fil-A . The other window was moving much faster and clearly the difference in staff was the issue. read more

We love chick-fil-A. Just a little disappointed with the service at this particular one. Ordered a 12 piece chicken nuggets and was given 7 pieces in my order. I was at home by the time I noticed. Even though I was charged full price for the 12. They need to keep track on what they are giving the costumer to make sure they leave happy with their service. Also the spicy chicken sandwich was nothing special. A little pricey for a sandwich. Just make sure your order is correct before heading home. read more

Don't go on the left side because it's very slow. The entire right side will be done before you can even order. They always forget the sauces and are not very polite. Worst chick fil a I have been to. read more

Terrible customer service I greeted the cashier with hi,only to get stared back at him, I had to ask for my drinks after I waited 10 minutes for my food, and there was no apology for them for getting my drinks or anything, I was never wished to have a good day or anything, and when I come to Chick-fil-A I at least expect some kind of decent service I felt like I was at a McDonald's read more

First of all, I came to get a Cobb salad with the AVOCADO LIME RANCH. I waited 20MIN in a not so long line for this! I place my order and everything with no issues besides the wait. I get to the window and PAID for this meal and waited for a minute for that to come out (like they didn't just have to pull the salad out the fridge) and then had the audacity to tell me after I ordered and waited and PAID, that they did NOT have the ranch dressing. Just throw the whole salad away. This experience was trash and disrespectful. read more

This is the slowest drive thru that I have ever been through. It was a Monday at 10:30am, with a limited amount of traffic in the drive thru line, and it look approx. 45 minutes to order and receive my order. When arriving to the window, all four employees were arguing about which order went with which customer. The food was fine, but I recommend that this location have a true manager on every shift and training needs to occur. read more

So I haven't had Chick-fil-A in over a month so I was dying to have it !! So I went to order my go to, a grilled cool wrap, well they didn't have it at this location. I got a spicy chicken instead and my mom got a kids meal 6 piece. When we got our food all was good, but when she bit into her nuggets they tasted a day old, both our diet cokes were disgusting, and the piece of chicken on my sandwich was TINY. read more

No complaints about the food. It wasn't amazing but it wasn't horrible. However the service is really bad. I went about a month ago and we waited an absurd amount of time for a milk shake. The worker apologized and was really nice but I was not the happiest. I went again the other day and the cashier was nice at first but then gave us a dirty look/annoyed look when we asked for no ice. read more

One of our worse Chick-fil-A visits. Strips hard & overcooked, salads mostly lettuce. No hostess came to our table. They were very busy and were having a celebration for a team member too. read more

This place is a joke, they are always rude, line is forever slow, even when you're speaking clearly they keep asking you to repeat yourself, clearly not paying attention to your order asked for no ice, got ice, asked for buffalo and ranch she said okay, get up to the window she says I can give you ranch but we don't have buffalo with a snotty attitude. I used to work for Chick-fil-A and this Chick-fil-A is seriously a joke read more

Went thru the drive thru, waited 25 mins in line. Got to the intercom and they told me I couldn't order breakfast because it was past 1030, I told them I was there for 25 mins waiting in line. They said it didn't matter, they weren't serving breakfast. This isn't the first time this has happened. They have the worst service in Jacksonville! I've called cooperate more than once on them because they didn't know how to deal with customer service. I work in the restaurant industry, customer is always right no matter what, you do whatever u have to, to make the guest happy. Chick fil a doesn't give a shit about customer service. I will never go to this chick fil a again. I made the mistake to go back there again today to give them another try. I got my chick fil a biscuit. I opened it once I got down the road. And the chicken was the size of a nugget. Like wtf? If I wanted a chicken mini I would have ordered that. I'm not paying 5 bucks for a nugget. Again WORST SERVICE EVER!! read more

I usually like this chick fil a but I was so disappointed at 7:30am on 10/4/16. I went thru the drive thru to get a $10 gift card for a college student. When I went to the window, no one knew how to ring one up! They called the manager but the call went straight to voicemail. They tried to muddle their way thru it but couldn't figure it out. They asked several people in the back but no one knew. I waited almost 10 mins for someone to figure it out when the cashier said "ma'am I'm so sorry." The line was 5 back so I decided to give up. I told them I couldn't wait any longer because I had to get to work. I bought a $15 gift card from Subway instead and I was in and out in less than 3 minutes. Every person on every shift should know how to ring up a gift card - there's no reason for them not to. I'm a big believer in customer service and I only frequent certain restaurants in Jacksonville based on the service I receive. I'm crossing this location off my list. read more

Kind of slow even when there's not that many cars. The drink was very watered down and the employees are definitely not the friendliest.

I am only giving a one star because I can't give zero stars. I love chick fil a lemonade and EVERYTIME I come here I ask for a large lemonade with extra ice and a 3 count chicken minis.....apparently NO ONE here knows what extra ice means because they never put extra ice in my cup, and my chicken minis are always dried out and old...and I go first thing in the morning at 645/7....there should be no reason my food is old and dry if it's made "fresh" read more

Went through here at 9:30 in the morning for breakfast. They already started serving lunch. Are you kidding me? Disappointed by far.