Spent well over in hour in a line that was only about 10-15 cars long. When we finally got to the window, they gave us the wrong drinks and my ice cream cone was stale and the ice cream was chunky. read more

The line moves very slow! Sat in one spot 15 minutes before even moving up. Happened twice. Here it is 30 minutes later and still in line. This is ALWAYS.... read more

Nobody outside taking orders even though lines wrapping around parking lot twice! Then after placing my order I waited several minutes only to be told to pull forward and wait longer! All I ordered was one chicken sandwich and a beverage... read more

I had an issue with this particular Chick fil a .... but after some communication with Care departmen, I received a satisfactory response.

This Chick-fil-A was my go-to lunch spot in College, MANNNYYYY years ago. Honestly I forgotten about it. I stopped in on my way through town. It was lunch time and these reviews made me a little nervous. I placed my order in the app, was greeted in the drive thru by a friendly employee and had my order very quickly. My food was hot, fresh, and the portions are what I would expect from any other Chick-fil-A. Maybe I happened to catch their A-team at work, but I have absolutely no complaints. read more

This location needs to figure out a better way to handle the volume of traffic that comes through during lunch hours. Traffic in the parking lot is blocked and causing traffic jams on the main road. This is a hazard and needs to be corrected immediately read more

They messed up our order after waiting 45 minutes in the car line. If you go here, park your car and take a fat shit where you would order your food. Place fucking blows. read more

If I could give this chik-fil-A no stars I would. The staff are extremely rude and have attitude problems. I asked for extra sauce and the girl pretty much threw it in my face and laughed. I'd rather drive the extra way to a different chik-fil-a. I got grilled nuggets and they were MUSH and burnt so bad. My small fry had about two actual fries In it and the rest were crumbs and they were completely soggy. I did not eat one single thing I bought. This place is terrible. Waste of my money. read more

Chick-fil-A - Mushed Grilled Nuggets with extra char - Fast Food Near Me - Jacksonville, North Carolina

Slowest Chick-fil-A I've ever been to. It is a disgrace to the brand. Been waiting at the drive through line for at least 5 minutes and neither side has moved and order still hasn't been taken at the window. read more

line takes forever. wouldn't recommend because you might as well sit and dine somewhere else and that food would come out before you would get your food from this location read more

Im not sure what it is they put in the chicken but you will never find a location anywhere that isnt packed. But they move quickly and your food is always hot and delicious so.....I salute you chick-fil-a for figuring out how to compete and stay on top in the fast food busines. read more

I've had two negative experiences with the staff at this Chick-fil-A. The first was employees throwing food out of their into into the hands of people reaching for the food and slamming the window behind them before a word could be said and being overall rude and huffy, and the second and biggest problem I've had is the employees yelling "f*** the police" as cops pull away from the drive thru as they leave going to a call after getting their food. That is not the way employees of an establishment should be acting while working and is one reason I will continue to drive to the other side of town to the other Chick-fil-A and I will also continue to refer to this particular establishment as "the bad Chick-fil-A" to friends and family. read more

Always half full your fry boxes and are stingy on sauce that you ask for. I'll make the drive to the other cfa starting today.

One Chick-fil-A is usually the same as the next but I've never had an order messed up here and the food is always hot.

The grilled chicken club was cold when I ordered it. Knowing how this location is it ain't worth spending a dime here for half made meals. You'll only be disappointed for coming here so just go to another Chick-Fil-a. read more

I have never seen a Chick Fil A run so poorly. People standing around doing nothing. Refusing to take orders for the people in the first line. The most ridiculous thing I've ever seen at a Chick Fil A. I'm in line typing this because everything is moving so slowly and there is no way to exit once you are in line. read more

I reviewed this location 3 years ago. Had a garbage experience. Took 10 minutes for them to get me a biscuit. Having just moved back to the area, my wife decided to breeze through for a quick lunch. She ordered a 6 count nugget kids meal with an additional 6 count nugget because our son likes to eat. The attached photo is what they gave her. The good news is, their service time has decreased to an acceptable amount. Probably because of all the time they're saving by not giving out complete orders. Stay away from this location. There's another Chick Fil A 2 minutes down the road. Go to that one instead. read more

Chick-fil-A - "Six count" nuggets. - Fast Food Near Me - Jacksonville, North Carolina

This place does not hold up to the Chickfila standard. Have been let down multiple times here. Slow service, rude workers, multiple missing items, and unacceptable food quality...get your stuff together this is the lord's chicken. read more

Chick-fil-A - Fast Food Near Me - Jacksonville, North Carolina

Totally unsatisfied and frustrate with this location! We waited over 25 minutes in the drive thru after ordering three times over because the person taking my order couldn't hear anything. I ordered 12-count grilled chicken nuggets and received barely 8 in the container! I didn't realize it until we drive off an was not going back into that mess! Not like the chick fil a locations I'm used to! read more

Ordered from here and got my order completely wrong. I got a combo with an 8 piece, they gave me the wrong sandwhich with no fries and charged me for a 20 piece. When i called about it a manager who was very polite about the mess up said he wrote down my name and to come back within 2 weeks to correct it. I showed up today and got a disgusting look from the manager working today who said theres no proof when i showed him the receipt and basically told me to go f* myself. Wont be coming back to this location again read more

Going through the drive trough was fine ordering was fine when we got up to the window they gave me the wrong milkshake and whenever i tried to tell her she ignored me the. my son had to yell for the worker then she turned around and rolled her eyes and was annoyed with us. Horrible service read more

Chicfila by Target is Horrible, Never felt so Embarrassed and And to me I was racially profiled. Very angry Yeterday I was here Getting a free salad because they have messed up while I'm gonna couple weeks ago. I got period to make a long story short, I Add a couple give me $20 to pay for my lunch because I was really nice to them held the door for them to come into the store,. I told the couple that they didn't have to do that and that I was already getting a free salad.. The husband says it's fine then keep it for the next time. , why did a Chick-fil-A cashier who wasn't even helping me with my order at that time I had given the money for my drink to? Another cashier. Hold hold her hand out to get the change back that the husband had given me to buy me lunch. She? Says to me. I'm going to go? Give. Him back? His. Change or she could have said don't you wanna go give him his change back question? Mark she said. Something? Like that with her hand out like she was gonna? Take the money from me and go give it back to the husband who gave it to me.. I told her no, she then points out to the lobby area to the husband and says there he is over there, so I said he pay for my lunch, the cashier says yeah he paid for your lunch but not for you to keep his change. If it was me I would want my change back. She then points out to the lobby and points at him again and says yeah there. He is over there. I said ma'am I know what he looks like and she says great or something like that. I said to her, since you're worried about it. I will go ask him if he wants to change that,? I then go ask him and he tells me no,. I tell him what was said to me he gave me this crazy. Look and the wife says to me she should have never been in your business anyway. The wife says, that was not her busiyes the wife would talk him about the cashier. So to me I am a black woman and the cashier is white,. The manager I spoke to said they watched the tape and heard the tape,. They said that they didn't see her sticker hand out but then came back and said oh they saw her stick her hand out for a second. I didn't say how long she stuck her hand out for I just said she stuck her hand out. Either way she was in the wrong, and I don't know anybody else who she would have done that too. This is unacceptable and chick fil a needs to be held accountable for what happened to me. And then I told the manager I want a public apology,. I don't want the free meal that you just offered me. The apology the lady gave me was i'm sorry that you felt that way. That was no apology, what she should have said if she cared was i'm sorry for what I did to you. I even gave them back the free salad and my drink and walked out of the restaurant. I'm still shocked, my mind is still blown read more

Not only does this location always mess up your order, but they are rude and disgusting. read more

Chick-fil-A - Just left the buns unattended literally next to the dumpster. - Fast Food Near Me - Jacksonville, North Carolina

Disorganized staff, errors in our orders and everyone around us. Grilled chicken in my market salad was shredded up and cold and defendantly from the day before. Will not be going back to this chick. read more

No Chick fil-A sauce for our chicken strips. The girl never even asked me what kind of sauce I wanted when she took my order, but I didn't think anything of it because I knew I could just tell her when I got to the window.....which is when she informed me that they didn't have any Chick-fil-A sauce. Or a bunch of their other sauces. Choices were Polynesian and Ranch. Supposedly the truck was late. Wish I had known that before we ordered and paid. read more

Great food service was slow but can't blame them for having good business! Think they should ask customers if they need condiments hard to eat fries without ketchup. read more

Horrible service Said my order very clear, girl even said 6 combos with a slight attitude and I said yes 6. We got 5 answer all were wrong. All were the same and all were wrong. We got the 6th at the window and that was wrong Asked for no ice in drinks bit got plenty. Listening to the customers order is a very big part of good customer service. This is not good. Spent 60.00 in a drive thru that was not very good or acceptable read more

I've never heard of a bad CFA until I came to Jacksonville. I've been here at least 50 times in my 3 years here and have rarely had a good experience. The food is usually fine but the customer service is terrible; they constantly run out of things; they usually mess my order up and the line always moves sooooooo slow. I have yet to hear these people even say "my pleasure". I feel bad for anyone who's had their first CFA experience here. read more

Seriously, why can't they post the full menu on the drive thru?? Do they think I know what they offer on top of my head? And then fix the intercom, seems like they never hear us! Food is good, chick fila a standard of course, but man some long ass lines read more

Firstly, this place does exist, but it's only a drive thru. We walked up to the window intending to sit outside. It ended up being too cold to sit outside so maybe we should've just used the drive thru. Especially since cars that drove up after us got through quicker. Drive thru appeared to be moving pretty fast. Would have been 4 stars if the employees were more friendly. read more

Yes, yes, yes!!!! We finally have a chic fil a with sonic ice in Jax!!!! Chic fil a is my go to place for healthy fast food, but I have so bummed because the main chic fil a and the mall chick fil a has boring old ice. Part of the appeal of the place has always been the good ice. Lol. We were headed to a place next to the mall, and decided to grab a bite at the new chic fil a, drive thru only. I was so pleased to find this place had the cool ice, that I had to make a second trip that day! Lol, I only eat fast food about once a month, so this was very out of character for me. Lol, I was that pleased with their ice! After living overseas for four years, it is the little things, the creature comforts, like sonic style ice, that you miss. :) read more

Let me be the first to say--I LOVE Chick-Fil-A...however, this place is a disgrace to the brand. Visited this morning while on vacation. Ordered chicken minis, a chicken biscuit, and an egg white English muffin. Chicken minis were doughy and gross (how do you ruin these delectable little morsels?!), chicken biscuit was cleverly disguised as a second egg white English muffin. Both English muffins were no fewer than six weeks old. Hard, dry, and impossible to choke down. We sent them flying out the window somewhere on Highway 17. We considered just eating the grilled chicken and the egg whites, but they smelled questionable at best. Normally I can overlook a bad restaurant experience and just forget about it. This place, however, deserves a warning label. read more

It's good and all but there chicken nuggets and tenders are really different, but although there macaroni and fries are good! But what in the world is diet lemonade 0-0 read more

Trash chick fil a, long lines, bad attitudes, got my order wrong. You're better off finding a different location cause this one sucks.

So very very slow. The drive through line takes way too long, if there was a way to get out once your in I would have left. The employees are not average Chick-fil-A employees. They're rude and often don't even say anything to you. read more

EVERY time I order online and come through the drive thru it's always " we don't have that order" then when I show them I actually did order online to that location it MAGICALLY appeared, get it together Chick-fil-A, your lines are always long so I order ahead online already paid for so all I have to do is pick it up and save YOU guys time in your drive thru, AND the fries come cold and old read more

Will always support these guys. Good Christian company with great service and the best food. I love the service....I am headed there now to get some nuggets read more

This used to be my favorite ChickFilA location back in the day and now that we are back In the area it is the worst. They are always out of something , if it was like a once or twice thing cool whatever but it is every single time we go. Today I ordered a #1 deluxe no cheese no pickles , Lg Lemonade and extra honey roasted bbq sauce . Pull up pay and then they tell me they have no honey roasted bbq sauce . Then I ask for ketchup and they're out of that too . I had to drive to other one to get some. I get home check my food and there are two giant pickles in my sandwich that have left the bread soggy and the lettuce too . So I just had to eat a chicken sandwich with just one piece of a bun and tomato because they clearly can't read a label they put on the box . I will no longer be coming back to this location . We've also had an issue where we ask for extra honey roasted bbq sauce and they give us 4 packets and when we ask for more they say we can only get 4 per order . I personally think that's ridiculous especially since we always order at least 4 meals . read more

Chick-fil-A - Fast Food Near Me - Jacksonville, North Carolina

Horrendous!! Dirty tables we had to clean our own. Dirty rag on trash can. Ten people in line with a bunch of unsupervised employees carrying on among themselves. Received our order in 15 minutes for part of it then waited 10 more minutes for a plain sandwich which was sitting there the whole time. Out of ketchup packets. No cheese for the fries like on their commercial. Nasty lettuce on a sandwich that was supposed to be plain and the prices were outrageous. My first and last experience with that place read more

The employees don't listen to what the customer wants.i always order my drinks with NO ice. What do I always have in my cup when I get it? ICE! read more