The employees that work there are so kind and always go out of their way for you. The food is really good when you're missing mom's home cooking. read more

Very very poor, first time I went we waited about 30-40 minutes for a table. That was understandable as our party size was big, however when we got our table it was for the wrong amount of seats/space. Service was poor and slow. Second time was today, we joined the waitlist online. Only a party of 3, we were informed 20-30 minute wait, after that wait we went to the host and they told us another 20-30 minute wait. When I pointed out we waited already they said they were busy...so is every restaurant in Jacksonville. Ridiculous place, poor service, poor food & poor quality. read more

I was absolutely impressed by the staff at Cracker Barrel. My server, I believe Joel, was on it. He made sure everything was perfect and even gave me a water w lemon cup to go. The eggs were light and fluffy, bacon crispy,w melt-in your mouth pancakes. Everything is also super cheap. W's all around read more

Cracker Barrel Old Country Store - Pecan pancakes, bacon, eggs - American Near Me - Jacksonville, North Carolina

Was in the mood for shrimp & grits this morning and didn't feel like cooking again so I searched on door dash to see if there were any decent options in Jacksonville (none). Found Cracker Barrel on there that had a Monday special for a shrimp & grits. Was going to order, but I haven't been to a cracker barrel in over 10 years so my fiance and I decided to make it a late breakfast/brunch date. Went in and asked for the Monday special shrimp and grits and everyone looked at me sideways. It wasn't even listed on both menus as an option at all. I don't recall every liking their food growing up, so I kindly just told the server that was unfortunate because that was what I was looking forward to (thinking they obviously had it, since you can order it on DD). She told me to hold on, went to kitchen, came back after 5 min and said "we have one left". I have worked in the service industry my whole life so we all know what that means. They made me a shrimp and grit anyways even though it was nothing like advertised on DD. But that was still nice of them anyways so 3 stars for that because of customer service! In the end, I wished I would have just cooked it at home instead of being lazy haha. End of story, don't go to a restaurant ever expecting to be able to order something they are advertising to purchase on door dash. I learned my lesson and will call anywhere beforehand after seeing a special meal item on DD. read more

Cracker Barrel Old Country Store - American Near Me - Jacksonville, North Carolina

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We went here on a Sunday afternoon, it was crowded, service took a very long time. One of the people in my party got food poisoning, probably from here. read more

The CEO doesn't make this restaurant. It's the locals, who work here & patrons who dine. We all love the our American culture food & the atmosphere . For a lot of us It reminds us of our Sunday dinners after Church. Others, could be those Saturday mornings Breakfast, only Daddy can make. What ever the reason. It remains us of a special time with family. And today we give a shout out to Ruby our service read more

Cracker Barrel Old Country Store - New camp fire chicken - American Near Me - Jacksonville, North Carolina

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Today I had one of my worst experiences at Cracker Barrel, my favorite pancake restaurant. Our server forgot to put in my order, and it took over 25 minutes for food to arrive. The appetizer we ordered wasn't available due to a menu change, but no one told us until much later. My son didn't get a refill until I asked for one to go, and we were given three orders of fried apples that no one ordered. To make matters worse, I noticed a dying water bug, which the server stepped on and left behind--extremely unsanitary and nauseating. My husband's burger was also disappointing. The only positive part of the visit was when my husband paid for an elderly couple's meal, which happened to be the husband's birthday. That moment made the day brighter, but overall this was a very disappointing experience. read more

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Over the years, I've learned that sometimes it's better to leave a review like this than to make a scene, even though that's honestly what I wanted to do. I ordered a late breakfast for my family to go, paid through the app, and even left a tip. I went inside and waited in the to-go order line. It was busy, which I understood. There was one gentleman in front of me. A staff member briefly stepped away from another customer, asked him his name, told him his order wasn't ready yet, and then went back to helping the previous customer. Another employee appeared to be resolving an issue with a different guest. Once he finished, I politely asked if I could grab my order since I saw it sitting on the shelf and confirmed that I had already paid. He said yes. As I was checking the bag to make sure everything was there, the to-go worker (who I assume handled those orders) spoke to me rudely and asked what I was doing. I explained, and she then shoved my drinks toward me and immediately turned to help the customer behind me, very politely, while I still needed assistance. I was missing plasticware, syrup, and butter. When I asked for them, she gave them to me rudely. I stayed polite, smiled, and left. Once I got to the car, I realized my husband's food was missing entirely read more

We always stop here at least once a year when visiting relatives in the area. This one is located in a large strip mall right on the main drag in Jacksonville. There seems to be a frequent turnaround in staff. Very friendly but can be inexperienced at times. The food ( breakfast, lunch, or dinner) is Southern comfort food. Biscuits & gravy, grits to fried chicken, dumplings, fried steak. Plenty of sides to choose. Something for everyone of all ages. And a great place when on a budget. But what pushes mediocre \ good food to a 4 Star review is the Country Store. A great idea for pre- or post- dinner. Their shop has a little but of everything for all ages. Great gift ideas. Toys to toiletries. Candies & soda to decorations. Clothes to knick-knacks. A little bit of everything. I recommend the chain & it's concept with economical pricing. I've only been to tow of them in NC. But this is my frequent "goto" and I recommend it. read more

Cracker Barrel Old Country Store - American Near Me - Jacksonville, North Carolina

I love CB and I hate to leave a one star review ,but somebody needs to rescue this location. I'm guessing either a new store manager or possibly a new area manager ( bcuz looking at the negative reviews-there's a lot of them / mostly about food quality and service attitudes - leads me to believe this is a lack of competent management ) needs to be looked into. We spent almost $40 for breakfast for two people and all of our food was not up to CB standards. We're one of the families that has been going to CB for decades...but we're gonna have to rethink our loyalty to CB. Scrambled eggs with cheese should actually be scrambled eggs --with cheese. Preferably warm to hot ...not greasy , room temp to cold. With a few globs of almost but not quite melted cheese. Hash browns should be warm and cooked through. Bacon almost raw. Tiny tiny piece of ham also room temp ,with a nice piece of gristle running through it. Pancakes were decent but had to ask for more syrup ( one small bottle not cutting it guys ) 3 times. Finally gave up. Left most of our food and said never again. So ..until I see a " open under new management " sign out front ,we will not be returning. Do yourself a favor and avoid this CB. All it will do is aggravate you. Go to bojangles instead. read more

This is by far my favorite Cracker Barrel I've ever been to! The service is fabulous and consistent I love that they remember me. The decor is like most other cbs all the old stuff on the walls!!! Don't forget the gift shop!! Obsessed with the coastal stuff!! Sugar plum mimosas are the best ever!! read more

My wife and I visited the Jacksonville, NC store today for breakfast. We spent an hour and 20 minutes waiting for a very simple breakfast. The server was pleasant, and even acknowledged the lengthy wait assuring us that the manager was aware and that our food would be out in the next 3-4 minutes. 20 minutes later lukewarm pancakes appeared (not warm enough for butter to melt on). The manager never appeared to offer so much as an apology. At the check out we requested to speak to the manager so we could relay our feedback regarding the visit. We were advised that he as simply too busy - and the cashier said she could pass along the message. This was after the other cashier said "oh no - another complaint!". When I asked for the general manager or district manager name and contact number so I could follow up, the employees indicated they were new and didn't know their names - other than possibly a first name of "Ed" as the purported district manager. But they didn't know how to contact him. God forbid there is ever an emergency in this store. It could burn down and no one in senior leadership would even know. Terrible that the local managers don't even have enough interest to talk to patrons. Sad - just a sad excuse for a restaurant. If you have a choice, a gas station would provide a better dining experience. read more

Last night in town my son wanted to try CB. I'm like ok (I had it plenty of times in California) Sat down waited 10 minutes to even get acknowledged. Managers and my waitress was chatting away in the server walk way, Took forever to get my drink, Food took forever i'm like did she had to go catch the catfish. Food came out luke warm. ohhh and my mac and cheese came 10 minutes after my food and honey it was sooooo watery i didn't even eat it. Our waitress was Trish. She was so busy chit chatting with other workers and fail to put a customer first. There were probably 5 tables occupied with customers it was NOT busy for it to be so long. I will never eat here again. read more

Cracker Barrel Old Country Store - watery mac and cheese came - American Near Me - Jacksonville, North Carolina

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Cracker Barrel was on my must-visit list on our recent trip to North Carolina. We don't have them here in WA, and rumor has it they're the place to see (and be seen) for a classic southern food chain experience. I was not disappointed! The most shocking thing to me about Cracker Barrel was that it's not JUST a restaurant. They have quite possibly the most well-stocked gift shop in the history of eateries. In fact, after our meal, we spent at least an hour perusing the shelves here. But I digress. We were seated quickly and immediately ordered up some sweet teas. Because, when in Rome! The teas were sweet, cold, and delicious. Soon our food arrived. We ordered everything from chicken fried steak to mac 'n cheese to collard greens. Folks, this food wasn't exactly healthy but it was DELISH. And the portions were huge (with super fair pricing). My only regret is I couldn't finish it all. Also, one word: GRAVY. After the meal we descended upon the gift shop, where you can buy everything from souvenirs to boutique clothing to candles. It was pre-Christmas season during our visit, and their selection of holiday decorations was more than tempting. By the time we left, I did have a pretty mean headache from all the assorted candle scents - it was VERY strong. If you're prone to scent headaches, bring Advil! read more

Cracker Barrel Old Country Store - the menu - American Near Me - Jacksonville, North Carolina

Stopped in on July 5th. I understand the 4th weekend is really busy. However, we were seated at a table that had food and jelly on the floor; directly under my feet. Looking around, I see the same under most tables today. Food on the floor, everywhere. Absolutely disgusting. I know this isn't the corporate standard. Really disappointed, so we asked to be moved to another, cleaner area. The photo is of another couples table, next to us after we moved. read more

Cracker Barrel Old Country Store - Sample floor - American Near Me - Jacksonville, North Carolina

Usually always have good food at this restaurant. We ordered breakfast this morning to-go. This time I can't say that. Two of our pancakes were burnt and the other two looked like they dropped them, plus they were doughy. We asked for an extra bottle of syrup for the pancakes and the attendant assured us she gave us plenty, when in fact she gave us zero! Get it together Cracker Barrel. read more

Haven't been to Cracker Barrel in a while. Never had an issue like this at one before. We had a big party and the food wasn't the best. I returned my food because it was soggy and not cooked all the way through. A few others in my party didn't like their food either. It either wasn't cooked all of the way or was too salty. Very disappointed in our breakfast experience and won't be back to this restaurant. read more

I've never had Cracker Barrel. Quite honestly didn't even think this place existed. All my friends wanted to go here for brunch/ lunch so we did. The hospitality was great. There's a gift shop in the restaurant or is the restaurant in the gift shop? Hahaha. I ordered a chicken fried steak and that was good. Came with broccoli and hash brown casserole I really enjoyed. I didn't care for the corn bread cus it was salty and dry as hell haah. Anyways great for my first time. Dunno if I'll ever be back cus Seattle does not have a Cracker Barrel; I don't think haha read more

Cracker Barrel Old Country Store - Country fried steak - American Near Me - Jacksonville, North Carolina

Breakfast may still be ok, but the rest of their menu is on par with frozen TV dinners. Not the same food you remember them for. Service still good. read more

I've eaten here since 2017. I love it, and the service is usually excellent. But my recent order through Grubhub was sad and cold. Check out the pictures. I felt like a kid getting socks for Christmas. read more

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The staff is friendly the place is very nice the only thing is that the food portion are kind of small

Really cool server . Very attentive . My fried chicken was excellent . Really quite full afterwards ! Could barely finish my veggies ! But I did lol read more

Brought my friends here after the movie. They had only been here once and that was back when it first opened. Why? They said because they did not have alcohol. Well the do now! So they tried kind of strawberry drink. Said it was okay. My friend had the meatloaf dinner and said it was very good. I had a salad. Let me say it is the best deal. The side salad is huge and only $5. That's about all I can eat when you add a biscuit. And the biscuits are really good esp. with honey. Our waitress was Leslie and she did a good job. She was attentive and polite. When I went to pay the cashier was very sweet. I am sure we will be back the next time we go to the movies. read more

I used to love this place but lately the food is just hurriedly prepared and kind of sloppy. The service is pretty good most of the time but the noise!! read more

I was contemplating writing about my experience at the Cracker Barrel in Jacksonville, North Carolina. I visited the restaurant after an appointment, but I neglected to check my bag because I was in a hurry to return home. Upon my arrival, I discovered that my order was incomplete and lacked any food items, even though I had my own. Consequently, I decided to purchase breakfast and lunch, but unfortunately, they were served without syrup or ketchup. Despite living near a Cracker Barrel, I could have easily stopped at a nearby restaurant that offered these items, which I regret not doing. I attempted to contact the restaurant again, and the manager assured me that she would send me a gift card as compensation. However, I was disappointed to learn that she had lied to me. As someone who values honesty, I was deeply disappointed by this experience. I am at a loss for what to do next and would greatly appreciate your advice. read more

Got seated right away on a Saturday morning! Friendly service as always. Greeted by ALL of the staff. Our server was super attentive and kind. Delicious food as always. Can't go wrong with anything on the menu. Love the biscuits a little too much honestly. Gift store is always filled with lovely gifts and even great inspirational ideas for gifts. Super easy location to get to and it is has plenty of parking too. read more

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just 3 for service, not food. sizes all reduced, i/2 piece bacon, overcooked ham, where is it? 1/2 size sausage, overcooked and dry, under the lamp i would guess, pancakes no muffins. as i said before save this place from ruin, at least service got better. read more

One star, because some of the food was ok. Terrible service. Seems like Cracker Barrel is following the woke brigade, with (only) DEI hires. Waiter had a bad attitude, on top of being clueless. Both items I ordered were delivered / received incorrect. When I pointed it out, the waiter didn't even apologize. Business was slow, so no excuse for multiple f-ups. Tried asking about several items, in the beginning, and he knew nothing. Instead he lied, saying that he would ask someone, and never did. Also refused to honor the menu, and wouldn't give me biscuits / cornbread, even after I showed him what it stated. Unbelievable, that someone working for tips, would be so foolish. Only one of the 2 dishes was corrected, and still charged the same. I would never return to this restaurant... based on the above. The fried okra is not edible. The shrimp was good. read more

We did have to wait about 25 min for a table. Have us time to look around the store. So organized and clean. All employees wearing masks. The new menu options are a must try. I went for the hamburger steak smothered in onions and gravy. It was perfectly cooked and full of garlic flavor. The hubby tried fried pork chops. They were nice and moist. Will try other new dishes in the future. read more

Cracker Barrel Old Country Store - American Near Me - Jacksonville, North Carolina

This is our first time eating here and it was really good. We have a pleasant experience and an awesome waitress! Food was really flavorful. The sirloin steak was the best. The place is really cozy. Workers here are very friendly and accommodating. We will definitely go back . read more

Cracker Barrel Old Country Store - Macaroni n' Cheese, scrambled eggs and Country Fried Steak Biscuit Breakfast - American Near Me - Jacksonville, North Carolina

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I haven't been to this place in a few years. I went today for breakfast. The atmosphere is comfortable and the place was decently clean. There was a lot of staff and all seemed to stay busy and do a good job. Our order was taken with a smile and a good laugh by Norma. Our food came out hot and tasted great. The price was great also. I'd go back for the good food but mainly because I'd like to have Norma serve us again. So humble and a great personality. Thanks Norma and Cracker Barrel for a great experience. read more

Cheap food good vibes, very friendly staff food was cheap with amazing portions. It's not low quality either it' was good I would say it's up there with ihop and dennys some aspects could be better. read more

Cracker Barrel Old Country Store - American Near Me - Jacksonville, North Carolina

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Went there for my mother's birthday.. her favorite was..tips, chicken and shrimp trio. They did away with it... so settled for the steak tips.. they were over cooked and chewy.. instead of real mashed potatoes they were instant. Super disappointed.. read more

The place has gone down hill found plastic tape in my casserole. The manager confirmed that was the tape they mark their ingredients with and cook must have not seen it. I chewed it pretty well before deciding that it wasn't edible. I guess since I didn't act particularly offended the manger didn't offer any reparations for the plastic cooked into my meal and my subsequent experience. So full price I was charged. That's okay though, I just didn't tip the waitress and my wife decided to never patronize her favorite restaurant any longer. A real shame because we live about a mile from the place. I included the offending foreign object for reference. read more

We checked in online. It said a 40 min wait. We get to the restaurant and they say "Well now it's another 40 minutes from you checking in here". Worst communication skills for mediocre food at best. If it's additional time after checking in in person then that needs to be communicated. never returning. read more

Came late to Cracker Barrel on thanksgiving, they closed in 30 minutes and were super helpful and welcoming!! Their thanksgiving dinner was perfect, moist turkey, great stuffing, it even came with desert! Definitely deserves a 5 stars review. However my only discrepancy was one of the servers MAYA! As she didn't receive HER star apron since they had forgotten about her. #getmayaherstar read more

My friends came in to visit town and they are huge breakfast people. I'm not much of a breakfast person, so we chose to come here because Cracker Barrel allows us to order either breakfast or lunch! YAAAAY! It was a Saturday morning, around 10:30'ish. Parking lot was a little full, but we were able to find parking right away. For a table of 3, it took about 5mins to get a table. So no long wait! We were sat and greeted immediately by our waitress. She was so kind and amazing. When I started to look at the menu, the first thing I saw was the Southern Fried Chicken. It looks so delicious and my eyes were dead set on it. So that's what I ordered! Southern Fried Chicken with a side of Green Beans and Hashbrown Casserole. The fried chicken came with honey to drizzle over the chicken and I asked for hot sauce on the side. First bite -- CRUNCHY AND JUICY!! The batter was seasoned and it was delicious! The touch of honey was great!! The hot sauce was a nice kick. It's a big portion! So it felt like two meals (took the other half home). I was amazed on how much flavor the chicken had. I was happy to order it! The green beans weren't seasoned, so I wouldn't get it unless I add salt. The hashbrown casserole is so good!!! I will definitely come back for this!! read more

Cracker Barrel Old Country Store - Southern Fried Chicken - American Near Me - Jacksonville, North Carolina

Southern style country cooking gone franchise. I really like doing brunch at this place. They portions are HUGE and the prices are fair, and most importantly the food is good along with the service. I'm a big fan of the country boy breakfast which is a HUGE portion. It's steak and eggs (to your liking) mine is always scrambled, apple sauce with sliced apples, grits, and some other stuff I can't remember probably because I can't seem to ever finish it all. Ohhh yeah biscuits! There are other good things on the menu the friends and family tend to get but I go for the same everything and I am more the happy with it! read more

I haven't been here in a long time. I was part of a large group of Marines that decided to meet here for breakfast. There were about 30 seated for breakfast to see a fellow Marine off. The staff seated us in the third dining area in a two row format and took our orders in five person increments so as to not overwhelm the kitchen staff. One server was provided per side of our seating arrangement. The method they chose to accommodate all of us worked out very well. The ordering of our drinks and our food was near precision. The staff was well prepared for our party and it really showed. The professionalism of the staff continued to shine through as they started bringing the food to our tables. Everyone received what they ordered and the staff continued to top off drinks while doing so. It seemed as though everyone in our party was satisfied with their meal and service. I enjoyed my 2 eggs, hash brown casserole, turkey sausage, and pecan pancakes! Hats off to the staff of this Cracker Barrel. Excellent service! read more

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I thought the food was quite good. The brisket portions are a little small, but that is to be expected in today's costs. The food is always good and they are quite attentive. Cassandra did a wonderful job serving us! read more