This rating is directly for the manager for this location. He's a taller Caucasian gentle that was at the location the day I was in. Very rude with his delivery of communicating. Definitely not a great representation of the Company Motto. But I will say the rest of the staff was a pleasure. Sir, learn from you staff members . You are lucky to have them make up for your lack of customer service. read more

this chick-fil-a always has one side of their drive thru blocked off which makes no sense if you come in through the back side you can't get in the drive thru out all which leaves their line going out into the street. it literally makes no sense to have one side closed off to other customers. i won't be eating here until they stop doing this read more

Y'all might want to double check people y'all put outside in the drive thru...clearly since chick fil a is about customer satisfaction but I just ordered here not long ago and the lady attending us was just rushing us in a way and wouldn't even give us time to finish ordering like she was already asking us to pay and staff like that hurts the brand and never have I ever felt rushed through a chick fil a drive thru until today. If I was y'all I would definitely go to the pin oak location over the 23860 Westheimer location! Y'all will always feel welcomed at the katy mills location! read more

The staff here are always friendly, the food is always consistent and good (it has been this way at every Chick-fil-A I have been to, and I have been to many. The Tuesday night family night event is great, our daughter loves it. The staff is always super nice to her, she loves seeing Mr/Mrs cow. This is a go-to Tuesday night event in our family when we came make it. The play area is nice as well, we like to use it when we come in for breakfast, as it is generally less crowded. They seem to run good promotions as well - I like that they have staff members floating around to tables to keep things clean, grab refills, take away trash etc. Seriously, a well run establishment. read more

The chicken for the sandwich was smaller portion compared to the other locations I've eaten at. Husband said his spicy chicken sandwich was pretty good, spicier than most places. The fries...TERRIBLE. We literally got all the smaller pieces in our to-go bag. Like, they scooped all the scraps for us to eat. We did get 1 or 2 bigger pieces but they tasted a bit stale. This location is terrible for doing to-go orders or even so parking and trying to reverse back out. Poorly laid out plan. read more

Great service and staff. Clean and well kept. Drive thru can get long in peak hours but usually moves quickly.

The service at this location has always been superb!! I do have question for you. Last year your Chicken was supplied by a vendor whose Chicken was certified Halal which gave several folks an opportunity to eat Chick- fil- A at your location. I have moved out of the Katy area since last year and wanted to know if your Chicken comes from the same vendor. If so I will make the 1 hr drive to your location while visiting Houston. Thank you! read more

This chick fil a is great, and I think one of the busiest in the nation. Service is quick and they store is well staffed. I have no idea why the only have 3.5 stars as of now, but they are definitely doing good business! read more

great chick fil a, quick drive thru lines, lunch time may get busy but lines move fast like every other chick fil a.

Maricela Garcia has made me never want to come back to this chick fil a. I'm ordering outside and she comes out and yells at the people taking my order. These are teenagers if not freshly out of high school, kids she's yelling at . I asked the guy if she always does this and he said yes, After he took my order I pulled up and talked to him. All of his other coworkers came up to my car telling me ALL about her, I asked for her name because this is UNACCEPTABLE!!!!!! They said she is constantly badgering them and making them feel not good enough, and no matter who they tell nothing will change !! Well let me tell you this. If nothing changes I will be contacting CORPORATE these KIDS were terrified when I said I would talk to her, this is suppose to be chick fil a!! I didn't know you guys hired mean mean mean people. These kids told me she is the meanest manager and never nice, I go to all of Rustys chick fil a and I can tell you this chick fil a is the worst because of her. I'm mad read more

This review is for this specific Chick-fil-A location, not Chick-fil-A as a whole, which would get 10 starts (yes, out of 5). They employ a TON of young teenagers which is great, giving youngsters a chance at the working world. Its great to see a whirl wind of teenagers making this place happen, unfortunately I don't think I've been through the drive through and received exactly what I ordered. This wouldn't bother me so much if I hadn't PAID for everything I ordered. This location is TOO busy, they can't keep up. This isn't so much a problem when you dine in... but after waiting through the LONG driver through line and you realize somethings wrong. You are kinda up a creek. It annoys the drive thru attendant. But we know sit at the window and double check everything before we pull away. This is your ONLY hope of getting your order correct. Oddly, more mistakes are made when they are slow than when they are hammered. A new location is coming to the Shoppes of Bella Terra which should alleviate some of the congestion. As for the food... hands down the best! read more

Outstanding service with a polite staff. The Deluxe with lettuce & tomatoes rock! Not a fan of the waffle fries. - boydsposts.com

#4 Spicy Chicken Sandwich Deluxe meal. 570 calories for the sandwich but man it's good. Chicken is always juicy and it brings the heat. And if you don't already know, ask for the Honey Roasted BBQ sauce. It's pretty killer. The drive-through is always long at this location but moves fairly quick. I usually opt to walk inside because the workers are friendly and there is always a positive vibe. Love this place for a quick bite to eat. read more

So all I'm gonna say is that for breakfast, my breakfast biscuit was missing one of the biscuits. #seriously read more

Chick-fil-A - The breakfast biscuit was missing the bottom piece... #really - Fast Food Near Me - Katy, Texas

Service is always great at this Location. They make sure to give you great customer service and to get your order ready quick and correct. They make sure to scan my app to get rewards and always ask If I have any rewards I would like to use. read more

Wow wow wow...this is by far the best Chick-fil-A I have been to, and I have been to many Chick-fil-A's. The fries and sandwich were so fresh and tasted truly amazing, the workers were so friendly and helpful and there was no line, top notch work! read more

Been coming by this location for a few months and overall above average location. The location has more young employees than other locations but their service and attitude are positive. The orders are routinely correct except for one experience. When we called manager he immediately apologized and provided coupon for a future meal. Other than the drive thru backing up on to street this a good locations with good service and employees. read more

Cinco Ranch is a very high busy area in west Houston (which is the 3rd fastest developing in United States) i just wish as a resident of Cinco Ranch and worker that this location can work on it people skills & have positive attitudes. Also need to be more structured I've been here for 8 minutes & I still haven't got my food read more

Why ask how many sauces I want if, I'm not going to get any? I normal enjoy coming to this location but this is now the second time this has happened. What's chick-fil a without the sauce?...dry :( read more

They need to train their workers a little better we had to say our order 3x and when we made it to the window she had the wrong size drink and forgot our chocolate shake. When they gave us the shake it had a cherry on top which we specifically said no cherry. This is the first cfl that i have ever experienced bad service. read more

This place is crazy efficient even when the drive thru line is long. The line is usually long tho, sometimes into the street. Food is always good. And they have events for kids. Great place. read more

Won't spend to much time reviewing the food since it's pretty consistent everywhere. Specifically wanted to review the experience at this location. This location is really busy... during lunch and dinners its common to see the traffic lined up onto cinco ranch, not surprising since the lack of food in SW Cinco. but despite the intimidating line the staff seems in good spirits and moves the line along swiftly, not fast. I've seen the staff do some amazing things though, once the drivethrough ordering must have been down so staff was out taking orders and phoning them back in, not sure how but the order was right and in the right order. On Tuesdays this location does family nights which are fun, they bring in local business, some of our favorite have been the free events like when they have face painting, or balloons, my DS's fav is when they bring in local businesses like My Gym where they did games and prizes. All extras that you don't normally see at fast food "family" night. Tip: their facebook page keeps you up to date on the family night events read more

So I ALWAYS come to this Chick-fil-A to eat. Always. I used to work at a Chick-fil-A, but I will never grow tired of it. Tonight, however, as I was eating my Cobb salad, a blonde hair was found in my food. Mind you- I'm Asian. I don't have blonde hair. I threw away my salad out of disgust I took a picture but I doubt anyone wants to see this random blonde hair in my food! read more

William C. at this location was so kind and showed amazing customer service.

I love Chick-Fil-A! Out of all the fast food restaurants, this has the "healthiest" options. I love #1 or #2. The waffle fries are fantastic, but there is an option for replacing them with a fruit cup. The drive-thru staff are friendly here. read more

My husband & I visited today and we ordered 2 milkshakes. We were told to go to the white line and wait a few moments and someone would bring it out to us. After waiting 20 minutes, my husband decided to go inside the restaurant to find out when the milkshakes would be ready. To his discovery, the milkshakes were in a drink carry sitting behind the counter. From now on, we will visit the Nelson Way/Kingsland location. They are more efficient and we never have to wait for food or drinks to be delivered. I know the Westheimer Parkway location is a busy location but they could take a few notes from the Nelson Way/Kingsland location to increase efficiency and delivery time! read more

We go to this Chick-fil-A out of convenience but it is one of the worst for customer service. One of the main issues is the refusal to put sprinkles on kid ice creams. Every other location has no problem with putting sprinkles but this location refuses claiming multiple incorrect reasons. Also I've had sandwiches left out of my order in multiple occasions. From what I gather this owner believes that his location will get traffic and business. I matter how poor the service and product. But then again I guess he is right because of the location I catch myself going back when I swear I won't. read more

Great service and friendly staff. Get here early for lunch because the lot fills fast.

I attempted to eat here at 2:45 pm on a Tuesday. The parking lot was an absolute mess!! The drive through line wrapped around the entire restaurant making it impossible for anyone to enter the parking lot, park their car, or even attempt to leave the restaurant. The chicken sandwiches are not that good to make me want to deal with such a congested mess! read more

Outstanding service! Although they are known for this they really impressed me today. I brought my four year old daughter to eat after her dance class and she asked for ice cream instead of a toy. Sadly for her it appeared that the sprinkles had either run out or been put up. She happens to be very vocal so when she had the opportunity to mention it to a staff member she did. Garine was outstanding! She was sweet enough to listen to my four year old explain her dilemma and then she offered to provide her with sprinkles in one of two colors...because ice cream without sprinkles is just wrong. Needless to say, what Garine did made her night and for that I am thankful. read more

I love Chick-fil-A, but this particular branch if you do drive thru is a major pain and headache! Everytime we go here and do drive thru service there our order is ALWAYS incomplete! I don't have time to check until we get home and open our orders and to travel back is such an inconvenience . We let it go but recently when we ordered for a large fries to go with our meal the box was half full, it wasn't supposed to be the right amount for a large fries I should know because we always frequently visit chickfila. We called the shift manager's attention on this hoping that this will be corrected, however unfortunately today again when we ordered a large hashbrown to go with our breakfast meal, again the box was half full! Whats the purpose of ordering large if we are just being shortchanged! So if you are going to go for drive thru at this particular branch MAKE SURE you double check your orders. I hope management will look over this. Sad but all branches whether franchise or not should still exemplify the quality and standard of service that Chickfila is known for. read more

Chick-fil-A - Half full upsized hashbrown, for a chickfila fanatic you would instantly know this is not the right amount! - Fast Food Near Me - Katy, Texas

Honestly there isn't much to say about this location. I think it can be a hit and miss. Some days you get better service than other days. Today was one of those days where I was just disappointed. The greeting was ok. When I started ordering is when things weren't the typical service you would receive at a chick fil a. The cashier that took my order seemed to be bothered while I was ordering. I understand it was busy in the morning (10am) on a Monday. I let it slip by and just finished ordering. After I received the last parts of my order I proceeded to ask her for only two sauces and it still seemed like even that was a bit annoying to her. Ok, whatever. We don't have to be friends. As my boyfriend starts opening his breakfast burrito he says "oh my god! This burrito looks like something you throw around and feed to an animal" to my surprise, it looked like something someone just tosses around and wraps. Attached are the images of what I'm referring to. He had to eat it with a fork because everything was just falling apart from the very start. read more

Chick-fil-A - As you can see the tortilla is all torn up. Not presentable at all. - Fast Food Near Me - Katy, Texas

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Hailing from California, I was so happy to eat here without any judgement... mmm the fried chicken was so good! Don't even bother getting the grilled ones. Drive-through line got a bit on the crazy side during lunch hours. read more

Food and service are awesome. This is very nice restaurant in this chain. It is clean and the service is fast. There are two lanes for the drive through which is extremely helpful. I would not park where the traffic from the drive through can block you in if you are eating inside. read more

This was one of the rare visits to chic fil a where I didn't have a great experience. I had to repeat my order several times, only to them repeat it again at the window because It was wrong. Then they gave me the wrong food not how I ordered it! I asked them to scan my chic fil a card and the gal at the window said she couldn't do it??? Had me pull around and park and before driving away I specified which sauces to include in my order. Pulled around and parked, waited some more and my order came out without my sauces. Not sure what happened today but this was so not typical of chic fil a read more

I have yet to see a Chick-Fil-A that is NOT busy during lunch and dinner. However, the same can be said for their fast, accurate and most important of all, courteous service. There is not a single other fast food chain that provides service as well as Chick-Fil-A. read more

My first time being to Chick-Fil-A, I wanted something fast and healthy(er) then Whataburger.. This location is SUPER busy, the line for the drive through was wrapped around the building and extended into the parking lot...I went in. Tables were mostly full, ALL the cash registers were open so I ordered (the line went by so fast, I only had seconds to decide what to get). The food was out immediately, they didn't give me a # and call me up or deliver it to the table.. ( I assumed that's how it worked). We easily found a seat, the amazing & fast service has people in and out quick. There are two people walking around asking if we needed anything or a refill (AWESOME)... We even (last min) decided to order ice cream and instead of having to go up and order the manager came to the table (to clear our tray/trash) and offered to order and bring it to us... I have NEVER in my life experienced such amazing, helpful, courteous, pleasant fast food adventure in my life. I would absolutely go again... its busy but the service is so amaze, I do not mind... read more

These people get a 5 star for service! Always pleasant, fully staffed, clean, fast and efficient! If only the healthcare world would grasp the concept of fully staffed, not a hard business concept! ;-) Overall the food is constantly good and fresh. Enjoy coming here because there is a consistency in service. Good job Chick-fil-A ! read more

Always fast, always hot, always friendly service. We drive further to this location, rather than a closer one, because of the consistency.

If I could I would give this place more stars...words can't describe how much I love this store. If been coming here since I was in junior high and now I'm in college. I have never ever had bad service. Everyone here is just over the top friendly and just seem so happy to be there. They have rarely messed up on my order and if they do that fix it real fast. The managers are especially nice. They even remember my name!(I hope after all these years). This store is so spotless too. Unbelievable how clean it is..always fresh flowers and shiny tables. I love coming here not just because I love the food, but it feels so good to enter a place where the energy is just so positive and happy. I give this store 10 stars. read more