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    Portillo's Katy

    3.8 (129 reviews)
    ModerateHot Dogs, Salad, Burgers
    Closed 10:30 am - 10:30 pm
    Updated 2 months ago

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    PORTILLO'S KATY ATMOSPHERE

    What's the vibe?
    Moderate noise
    Casual
    Trendy
    Outdoor seating

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    Portillo's restaurant
    Stephanie I.

    The moment I walked in, I was greeted by the staff. When it was my turn to make an order they were very helpful. I ordered the cheeseburger and the Dr. Pepper milkshake. I thought the cheeseburger was okay and I enjoyed the Dr. Pepper milkshake. It was thick and creamy. It was delicious dessert to finish my meal. The restaurant was not busy so we were able to receive our order quickly.

    Daniel G.

    I have to write, everytime I come in I am never dissappointed ever. I have tried almost all their meat and sausage sandwiches then tried the cheeseburger...WOW, phenominal, large patty tasted like it came off an award winning chefs grill. They even look better than the menu pics. You are missing out if you dont stop in here. Great comfortable place inside as well. They dont ask for a tip and you can self order at kiosk when you walk in or you have the option to walk up and order from a great employee which is even better. Love this place.

    Terry J.

    Everything about my experience here was great! I had the best spicy chicken sandwich of my life, WOW, it was good. The onion rings were the bomb also. I highly recommend Portillos.

    Deron L.

    Things started off pretty rough with the unresponsive order kiosk. I had to start my order over twice because I couldn't get the screen to move up or down. Super lame. Restaurant was pretty clean, not super clean. They announce your pick up number over a muffled speaker which is almost unintelligible, so you really have to watch the screen. Overall, eating in the restaurant is a fairly cold, corporate experience. But I have to say, the beef sandwich was really good. Fries were solid too. Maybe ordering online and eating at home might be the play here. Go for the food, not the atmosphere or customer experience.

    Wilnesa C.

    I had never heard of this place until I saw it on my way to some shopping in Katy. I was a little hungry so I decided to stop by for a quick bite before heading home. The food and service was good. My only complaint is that when I went to find a table to sit at, many of them had not been wiped down. I had to take a napkin and brush off some crumbs that were left on the table/seat. To be fair, it was later in the evening so maybe it was after a big rush, but it wasn't busy at all during the time I visited so there should have been no issue with property clearing and cleaning the tables. The decor was plentiful. There were many interesting things to look at and snap photos of. All in all, it was a decent experience. Would for sure visit again.

    Kacy M.

    Service was great, location was huge, but place wasn't the cleanest. The floors were super sticky and the drink/condiment station needed some tidying up. The food came out hot, fast, and was delicious. It was my friends' first times there so I recommended the Chicago dog of course.

    Jay F.

    A food writer, whom I truly respect and who taught me so much had a couple of rules respect to reviewing a restaurant. The first rule was "give a place at least three months to get going before you visit so that they can iron out the kinks". Second, visit at least three times because you need three times to really evaluate and critique a restaurant well. And so today I returned to Portillo's at the Katy location to give it another try, after a fairly awful experience on my previous visits. Let's see how they do today. Sometimes, we love a particular type of food because that is what we grew up with. I've often joked that if an alien landed his saucer in Texas and had his first Tex-Mex combo platter, what with all of its salt and garlic powder and oily cheese he would probably say "what the heck is this?" But those of us who grew up in Texas think nothing of enjoying a big old Tex-Mex combo plate with enchiladas, rice, beans and guacamole. Whenever I visit a restaurant, I wash my hands before dining so that if I were to have any kind of reaction, I would know that it was not from any bacteria that I might have brought in. Today there was one of the staff inspecting the men's restroom when I walked in, and I complimented him on doing so. "Thanks for checking on the cleanliness of the restroom today. I know it isn't the restaurant's fault when men urinate on the floor because they think their penises are longer than they actually are, but it's always a good sign when a restaurant has set a standard for inspecting the restrooms on a regular basis throughout the day." My $20 meal today consisted of a Chicago hotdog, a regular Chicago beef sandwich and a chocolate cake shake. So I had the opportunity to taste test a little bit of each. Still calorie counting so it was just a taste. And here is my opinion. First. I skipped the fries. Because they are just the standard crinkle cut, frozen, grocery store type fries, and not worth the calories. Second. Sit outside. It is really noisy even when there is no one here. Loud music. Lots of reflective surface. Next. The shake was "okay". Nothing special. Tasted like a Wendy's or Burger King shake. The hot dog was prepared authentically and was "okay". It had a "bite" from the casing. I liked the shaved beef sandwich. The beef and bread were good. You might want to add cheese to it. So. I don't need to return. I didn't grow up with this kind of food, but I suspect that if you did, you are going to look forward to dining here. Everything was prepared well today, unlike the previous two times, so it looks like they've gotten their kitchen together. I will say that I think their pickles are good.

    Ivan K.

    Went out to Katy on a weekend to try this new spot. While it looks 100% the same as the other locations, it is new and really cool inside, with a vintage car and auto related theme throughout the interior. My friend and I ordered the Italian beef sandwich and she got hers with the sausage. While tasty, I've noticed that Portillo's sandwiches (and not just this location) always come out soggy. I don't know if it's something I'm doing, or if there is just too much juice rolling out the bun. It's a bummer since the bread is so good. The crinkle cut fries are solid. While service is limited, the faces were friendly and helpful.

    Brittany H.

    Return the very next day after my Yelp Week visit. It was THAT GOOD! Warm Thank You to GM Toby for inviting us back, and putting me on this "real slice of cake" in my milk shake! You are truly gem to Portillo's. I thought Portillos was just hot dogs, and sandwiches. I had a fried chicken salad which was good. Yesterday was Great, maybe because it seems as it was two chicken strips, and next day felt like one. My favorite is the onion rings! And I don't even like onions! But I'll eat Portillo's onion rings over their fries Every-time. Yes the salad comes with a side of fries or onion rings. The lemon cake milk shake was world famous!!! BEST milk shake I've ever had!

    John D.

    When I hear the name Portillo's, I'm immediately awash with warm, fuzzy feelings from my many trips to see family in Chicago. This Windy City-based chain offers what I genuinely consider America's third-largest city's top culinary exports: the Italian beef and the red hot. I can't count how many times I've set foot in Portillo's, but I can recall always leaving the eatery stuffed beyond belief with a smile on my face. ​So when the news broke that the Houston area would be home to at least two branches, my excitement went through the roof. Now, I can get my beef fix without having to catch a flight to Chi-Town, even if I have to travel more than 60 miles. As of the publication of this glowing review about the Katy location, there are four in Space City. ​Portillo's Katy has been open for about a year, but my birthday two weeks ago was my first time there. I didn't need to browse the menu over the counter because I already knew what I wanted: a Big Beef done hot, sweet, and wet with fries. I even added a red hot dragged through the garden to the mix, just as I used to do at the Portillo's locations up north. It felt like welcoming back an old friend when I carried the tray with my orders to one of the booths I chose. ​I must say that despite being a Texas outpost, Portillo's Katy succeeded at making both the beef and the red hot as similar to their original counterparts in the Windy City. Knowing it may be a while before another visit, I slowly savored every bite. It felt like a dream come true. Just like its sister stores about a thousand miles away, this Portillo's earned lots of positive marks from me, from the food to the customer service and even the facilities. ​While Portillo's may seem like a novel concept here in Southeast Texas, I have high hopes that it will succeed in this part of the country.

    Italian beef & sausage combo with onion rings...very good!
    Apryl M.

    FINALLY! The new location in Katy has the Chicago Italian beef/sausage combo sandwich. It was really good and tastes close enough to the original back home. Thanks to YELP I was able to participate in the event to get a free sandwich combo meal. I was a happy girl too...LOL. Although, since Portillo has franchised some same it's not as good as it is back home and I admit the taste has changed a bit since it's been sold by original owners. But I'm okay with that and glad they made it to Texas. Nothing is the same as it was many, years ago due to the price of food these days. But it's nice to introduce Texan to my home tome favorite sandwich and I have it available here in my neighborhood when I have a craving for it. SO GIVE IT A TRY AND ENJOY!!

    Chocolate cake
    Maria S.

    I was excited to finally try Portillo's. I was working in Katy and needed to grab lunch. You can order in a computer. I ordered a plant-based hot dog and chocolate cake. While I waited by the pick up station, James gave me a drink cup and said, "Drink's on me." That was nice. I chose iced tea. There's sweet and unsweet and they have fresh lemon slices. The tea is ok. The plant based hotdog is small but tasty. The chocolate cake is tasty. It's given to you in a box even if you will dine in the restaurant. I'll definitely be back when I'm in the area. This place is affordable. There's plenty of free parking.

    Christopher S.

    Katy, TX 77449 / AMERICAN, CHICAGO-STYLE / 03-09-25 / LUNCH, 2 adults and 2 kids +The customer service at this location is amazing. The manager really runs a great operation. +The food was delicious. The Italian beef sandwich is a must-get. +The little one enjoyed the chicken sandwich. +The salad was great. -The loyalty rewards program needs a lot of improvement. The systems (including kiosks) don't integrate well with their apps.

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    Ask the Community - Portillo's Katy

    Portillo's Richmond

    Portillo's Richmond

    3.5
    (130 reviews)
    9.8 mi

    I've door dashed the Italian beef sandwich and it was AMAZING! Today I had time to go to the store…read moreand had the Italian sausage and fries and THOSE were phenomenal. The restaurant was spotless. The bathroom was clean with a refreshing fragrance. The pickup window was manned by Jay and he was full of energy and had an awesome sense of humor.

    So I have heard a lot of different reviews about this restaurant so I wanted to try it myself…read more We went around 11:30 and there was practically two other people in the restaurant. You walk up to the front and you order which is really easy inconvenient. The staff was nice but not over friendly at all. And when you asked for something extra, they made you feel like you were bothering them. To me that is not good customer service My friend got the double meat Rodeo burger and I got the regular cheeseburger. We both got the combo which came with french fries and a drink. Our order took about 12 minutes to be completed and they called our number and we picked it up. We did have to ask for a fork and napkins as they were not out or available for us. At first look, everything looked really good so I was really excited to try this. Unfortunately, the burgers were super greasy. I personally do not enjoy eating a burger and grease running down my arms. That is just my personal opinion, but the burgers were really greasy. The french fries tasted stale and not very fresh. They were edible, but I would've liked to have had fresher french fries that were really fresh. The drink drinks were actually very good and very fresh and perfect on the combination of syrup and carbonation. I think I would possibly try this establishment again and try their hotdog, but as for the burger, they were way too greasy and weren't anything real special.

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    Medallo

    Medallo

    4.6
    (21 reviews)
    2.9 mi

    As one of the true gems of the Katy (#1), Medallo has become one of late night haunts when looking…read morefor a good meal and friendly faces. Specializing in Colombian comfort food, this truck reminds me of the late night Colombian joints that were open in the northern part of Queens (#2). The truck is perma-fixed in this space. They have a whole set of tables for large groups and includes a dedicated covered area. Parking can get tricky if there are enough people visiting, but I'd recommend the next lot over where there is no night time monitoring. The menu is incredibly simple and just know that prices are not listed (#3) . The choices are basically a beef / chicken / chorizo burger, along with the occasional hot dog and a number of smoothies and drinks. I think their beef burger (patty de res) and the chorizo (patty de chorizo) are the best I've had so far. It will cost at least $15 for the sandwich and fries are not included. It sounds expensive but at the very least the burger will come loaded. It'll be a messy, delicious encounter. Pair it with their maracuyá (passion fruit) juice and it'll be a wonderful meal. The man running the truck is one of the nicest owners I've met. He's patient, courteous, and takes the time to interact with everyone who comes through. I can't attest to their English skills, but I wouldn't hesitate for a second in recommending this place for some quality late night food. _________ (#1) Yes, the address says Houston. But let's get real, this is Katy. (#2) The most delicious borough. No big deal. (#3) I've seen this in Houston more than anywhere else. Why?

    Tried this place while waiting on my tire service next door. Service was good and the food was…read moreexcellent.

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    Portillo's Katy - hotdog - Updated August 2026

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