Love the family vibe here! You can order from your table via app, while watching your kids play on the indoor play land through the glass wall. Your order gets delivered to your table and an attendant comes around to provide excellent service- drink refills, sauces, etc. perfect for parents who want/need a break. Food is always hot and tasty. They are quick to fix any mishaps. We come here at least once a week. Definitely download their app. You get rewards frequently. I hope they fix the seating benches in the play land soon. read more

Drive thru with two lanes is useless. Slow. Could have gone inside and drank the over priced frosted coffee. Save lots of calories and $5. Once your in line your screwed id love to have driven off read more

This location has been SLIPPING! I don't mind a wait, but when I do I at least expect my food to be correct. Within the past 3 months I've had to: - come back THREE times in one visit for not receiving what I ordered (once drive through, twice inside) - Forgotten straws - Staff entering my order incorrectly (I can say 5 piece nugget & get grilled at the window) - Waited at the drive through window when missing food and NO ONE came back to see why I hadn't moved read more

very disappointed today. I've been getting market salads here for several months. today I got one and when I got home the toppings were not included, but a hot crushed red pepper packet was-not wanted!! also there was not one piece of apple in the entire salad. There were only 4 pieces of strawberry! I don't live close or I would have returned it!!! Not up to their usual standards!!! read more

PEOPLE WITH YOUNG KIDS/TEENS PLEASE READ As a former Chick-fil-A employee, I'm incredibly disappointed in what I witnessed at the Mint Hill location today. While waiting for my food, I saw a young girl -- maybe around 11 or 12 -- receive the wrong drink. She had clearly wanted a Sunjoy (a mix of tea and lemonade), but was given just a tea. You could tell she was shy and hesitant to speak up, but eventually she worked up the courage to go back to the counter to politely explain the mistake. Instead of simply fixing the drink -- which is what any decent team member should do, especially when it's obviously a child and likely their error -- the staff made her pay for a whole new lemonade to make the Sunjoy. It was honestly hard to watch. The poor girl looked embarrassed and unsure, and no one made an effort to make it right or show her a little grace. Having worked at Chick-fil-A myself, I know firsthand that the standard is to go above and beyond for guests -- especially kids. This wasn't just poor customer service. It was a moment where kindness was needed, and this team completely dropped the ball. This location needs to remember what the "my pleasure" philosophy is actually supposed to mean. Taking advantage of a kid over a messed-up drink is a terrible look. Let me know if you want to tweak the wording or personalize it further! This happened at 12:20pm on 06/05/2025 read more

If you are trying to get FAST food do not come here. I have waited 15 mins in the drive through even while having mobile thru. The food is always good when I come here but they will never get you in and out. read more

Note tag, this is supposed to be a Diet Lemonade?? Not and tasted horrible... Too much socializing by the staff with little focus on making sure that the To-go Order is filled correctly! Impossible to fix once The Customers has left the building? CFA Mint Hill NC FAIL! read more

Chick-fil-A - This is supposed to be a Diet Lemonade?? Not! CFA Mint Hill FAIL! - Fast Food Near Me - Mint Hill, North Carolina

Service was terrible, I ordered a chicken biscuit with a substitute bun and cheese on it, and a Coke with NO ICE, and a chocolate milk for my nephew. When we got to the drive thru window I checked the bag, there was NO chocolate milk, and the biscuit was still a biscuit. The coke still had ice in it, and it just made the whole experience awful. Never coming back read more

Chick-fil-A - The receipt of the order - Fast Food Near Me - Mint Hill, North Carolina

I ordered a 10 piece chicken nuggets, fries, and coke, and I was very sad, because I went to check my order, and I only had 9 chicken nuggets, I went home very sad read more

Chick-fil-A - only 9 nuggets - Fast Food Near Me - Mint Hill, North Carolina

Im a man of ethics and morals some even call me a big stepper, but this time I wasn't stepping on anything but a big ole waiting time. Seriously I hate waiting. Besides that food was ight and they forgot the straws. read more

11/23/2023 update We are very disappointed with this location. Read the reviews it's true. Long waits. Orders not right. Plenty of help walking around talking. Wait 10 minutes for 2 vanilla cones. Than today when placing our order the girl was rude. This isn't a Chick-fil-A. I expect this from McDonald. I will drive to Indian trail or Mathews. Never a bad experience at either. Update, been there again twice they leave out a sandwhich or bud. This is becoming what to expect. I have better luck at McDonalds 11/21/23 Update. Still messing up orders. Went through drive through. Justin was very polite young man! However got home they yet again left out an item again. Then they can't refund you. Give credit on app one manager said no another did. But now I have to remember to use it. Then remember to double check this location hasn't changed one bit. Look at the reviews. Left out. Wait. Hasn't changed. Burger King. McDonald's much better hands down! Your location is a disappointment to chick fil. It starts with the owner. 11/22/23 So there sorry is giving me my milkshake I paid for on the app. I had to make a trip back to get it. I asked Zac if he thought that was I am sorry, or exceptable for him. He said ya. So there you go, nothing will change!! Very disappointed with this location. Now Indian trail & Mathews never had a issue. read more

Love the kale salad but not so much the kale stalks. Check out these stalks...yikes! read more

Chick-fil-A - ows celery in a white bowl - Fast Food Near Me - Mint Hill, North Carolina

Forgot my chicken sandwich and chicken nuggets are mid. I paid for my chicken sandwich and even checked with the worker and they forgot it.

Visited this store 3 times now. It has never had the level of service you expect from Chick-Fil-A. The employees always seem to be more interested in their socializing than the customers. Probably won't visit this store again even though it is the closest to me. read more

Poor customer service. Zach (reportedly a manager but name tag didn't indicate such) needs training in customer service. The order was incorrect, he provided no apology despite us having to drive back to the restaurant. Chick fil a used to be known for the experience and service. Now it is becoming an overpriced McDonalds. Your food isn't that good to support poor customer service. Mistakes happen but it is how you respond that defines your restaurant....in this case by money will not be going to Mint Hill Chick Fil A in the future. read more

Great as always. Super helpful friendly staff. The best fast food chicken sandwich there is. Wish they had a seasoned fry option but they have so many yummy sauces to choose from so it's all good. I like the new store set up too. Clean and well maintained. Mint Hill has taken a step up in the world! read more

If you enjoy slow service and the wrong order every time you get home well you are insane my friend. Oh and also visit this Chik fil a location. I think in 20 years prior I may have had a order wrong once at Chik fil a. This location 5 times in 4 months. I'm done and won't be returning. There are too many Chik fil a's in Charlotte and they are all 10 minutes apart. read more

This place is disorganized. This is not the typical Chick-fil-A experience. Chick-fil-A corporate policy states masks outdoors are optional. Some outdoors workers wore masks, some did not and some wore them without covering their nose (Why?). I'm not thrilled with an unmasked employee leaning towards my open car window to take my order. Other local Chick-fil-A stores have masked employees taking in-car orders. The workers packing and delivering orders did have masks. I wouldn't consider dining in until their Covid procedures improve. The double take-out line did not move evenly. The outside line was empty before the inside line reached the covered area. Employees seemed to walk around to cars randomly. They did not get our order right the first time but seemed to catch their mistake. However a deluxe sandwich did not have cheese even though the outdoor order-taker repeated the order to me with cheese. Delivery (only two sandwiches and two drinks) was very slow. At least four cars behind us received their food before we did. I will stay away from here until at least a month goes by. Maybe they can approach the performance level of other local stores by then. read more

Far and away the best Chick-fil-A I've ever been to. We just moved to this town and we go here often. The town we moved from had the WORST Cfa on the planet! This location does everything right. Anyone giving it less than 5 stars needs to get out more! The staff are so polite, friendly, helpful and patient. Everything is clean, we never have time to settle in to our booth before our food shows up. The chicken filets are just like in the photos. We love this Chick-fil-A! read more

I love Chick-fil-A. The employees are so nice and helpful. Most of the time the food is fresh and orders correct. I use the app to order and hop in line. Line moves quickly. My husband says the sausage has changed, but I don't got to Chick-fil-A for sausage so I'm good! read more

Did you guys change your breakfast sausage and bacon? I declare it doesn't taste like it used to. The bacon is wimpy and the sausage is bland. You guys trying to cut cost or something? Chicken is still tasty though. read more

This is an update to my two previous reviews. On this visit, the mobile app carryout feature was available! It drastically reduced my wait time. I waited no more than five minutes for my food, once I entered. There was a little confusion as to whether my grilled chicken sandwich combo came with a drink or not, but otherwise it was a seamless and effortless transaction! Much improved, and much more like standard Chick-fil-a!!! read more

I've tried really hard to give this location a chance. But three strikes, you're out. The line is always backed up, and I've rarely gotten through the drive-thru in under 20 minutes. I always use mobile ordering and these guys STILL manage to mess up my orders. Missing items, incorrect orders, etc. The staff is usually ok, but today was an exception. Drive thru employee never smiled and truly seemed annoyed to be at work. She told me I was "all set" after giving her my name for the mobile order...and she never put it in! I sat through the line only to find that they never got my order. No apologies, no offers to fix it. No one said a word except "please drive up and park, your order's not ready." And when they finally brought it out, it was missing fries and the drinks were all wrong. Had to get out of my car and walk back to the pick up window. No one seemed too concerned. I mentioned the employee that messed up and they didn't seem to care about that either. If I ever do return to this location, it will not be in the drive-thru. read more

This Chick-fil-A has been open for more than a year now and I still have a problem getting sauces when they have been requested at the time I order. You get home and realize once again no sauce I often wonder why. I've never ever had this problem at any other Chick-fil-A. Also the employees are not that happy or kind. There's no thank you or the typical "my pleasure"... there's hardly any eye contact. The store is fast with their orders but there is so much more lacking. So many things missing that I found to be very attractive when I first started going to Chick-fil-A read more

When I order to carry out they constantly forget to put things in there it's every time I go here to

I was so excited that they opened this Chic-fil-A in Mint Hill. I would always go the other franchise on Albemarle Rd. I thought let me give this one a try since it's closer to me. Needless to say I will not be going back to this Chic-fil-A. The service was so bad. I went inside because the drive-thru was moving on turtle time. When I went in I was the only person ready to order. I waited several minutes there waiting to order or even be acknowledge. When I finally got to put my order in , I had to wait an additional 15min to get my food--again, I was the only person at the register. While standing there waiting, I observed the staff goofing around, none had mask on properly. When I saw the manager (also not wearing mask properly) coming their way, I thought surely they'll start to work, but instead the manager joined in on their fun showing pics of his cat on his cell phone. All this while there's a long line at drive-thru and me waiting patiently for my food to come out. I will just continue to drive to Albemarle Rd where the service is quick, efficient and always respectful. read more

Waited a long time in line and got my order wrong twice...Gave me a cob salad instead of southwest, gave me a fried sandwich instead of the grilled sandwich, even tho I asked for a grilled chicken sandwich. read more

Very unprofessional, little girls so rude and lie to customers. Chic fil a has never had associates that are rude but this location is on a whole different level of bs. They dont care if your food is not right what's important to the little girls at this location is that their line is not backed up. read more

Did a online order for myself. Ordered a salad but when I got home there were no sauces/dressings that I requested. Love eating a dry salad after a long day. read more

EVERYTIME I order from here something is either missing or the item is incorrect. I understand mistakes happen, but this is just pure laziness. Save your time and go to the Albemarle Rd or Matthews location. read more

Spend over $40 on fast food for four meals. Get home and missing a whole meal. Call to see if anything can be done for a next visit and get hung up on. So I guess I just get fucked out of my money and gods chicken...? WWJD management? Or do y'all just use his name to play the game? read more

I've always had great service at this Chick-fil-A. I'm not sure why the reviews are so bad. It's in a very busy part of town, and now that the Matthews one has been demolished, it's the only one around. I'm sure they've had a ton of business and lots of teens working there so it can be slow at times. Still WAY better than any other fast food place around. read more

Just came to check hours tbh but then I saw the reviews and honestly felt like I had to give a review for the ratio. It was a little rocky in the beginning I'll admit but they had to get in the groove. It took a little longer when it first opened(which was realistically not THAT long ago so chill) but now they've sped up a lot and they have NEVER gotten my order wrong. Even when they first opened and they were incredibly understaffed, the lines took a bit longer yes but my orders were never wrong. And now it's a great location IMO. read more

Reviews are a little negative, so I thought I'd say that my order has never been wrong, great location, great service! Been going since it opened read more

Idk what ppl talking about. this chick fil a has never gotten my order wrong. be mindful this place just opened up a couple months ago

Nice to have a Chick-fil-A in Mint Hill but this is the only Chick-fil-A I know of that consistently gets every order wrong. Every time.

So glad to have you here in our town! Great service. Unbelievable food. Gonna be a great fit.

Chick Fil A is normally so good at what they do! Unfortunately, this location is not anywhere near the normal high quality service that is received at these restaurants. It is sad. It is a great location with a lot of opportunity. I have been there twice: both times used the drive thru. Neither met normal service times, but the last time was especially slow! We sat in the drive-thru for 32 minutes and they literally parked us when we got to the pick up area. I couldn't believe it. We order 2 #1's. Nothing special. There were lots of staff standing around. The weather was fine (chilly, but doable), but those taking orders were standing inside looking out the window taking orders. ALL of those who normally run the food in the drive-thru were gathered at the pickup area. No one was working the line like you see at other locations. I hope they can get it together. Mint Hill WAS excited about what could be an awesome addition to our community. read more