Constant poor service, and food is regularly incorrect. The operator needs to get it together.

Slowest chick fil a I've been too. Chick fil a is known for speedy service but not this one !

To start out. I have never had a bad chic fil la experience until tonight. We waited for a long time in the drive through about 30 min. When we finally got our food. All of our food smelled and tasted like cigarette smoke. We couldn't finish any of it. I don't not recommend this chic fil la. read more

The worst, most unorganized, unclean no paper towels in the bathroom I've ever been in gez keep driving.

Love the food, but have noticed recently that the filets are not as generous- they're skinnier if that makes sense. Service is excellent thru drive thru (never eat inside). Workers are always pleasant. read more

Of course I don't have to review the food. We all know it's some of the best fast food chicken out there. This place is crammed but plenty of workers on the floor cleaning tables and the parking lot. We had our food fast and correct. read more

Chick-fil-A - Fast Food Near Me - Morganton, North Carolina

At CFA you always know the food is going to be delicious! The reviews were not good for this location, so I wanted to make sure people know that this place is great. The staff is friendly and the restaurant is very clean. My husband and I had the Honey Pepper Pimento Chicken Sandwich. I added tomato, lettuce, and pickles to mine. It was delicious! I walked up to the counter to get a drink refill and was greeted right away. The restroom was clean which is always a plus. So if you need a reliable place to stop to grab a bite, make sure you stop here! read more

Very rude staff. Attitude when I ask for the total, which was weird considering that it is a business. In CFA fashion, it was slow. The order was wrong. They didn't verify the order before submitting it. It's just a cluster. Do not recommend. Hope I get a survey with the receipt. read more

it was very good! service: amazing, cleanliness: great, wait: short, food: delicious! one of the best Chik-fil-as I've ever been to!

forgot half our food and since it's a highway food place we can't go back. Their service was alright. And I don't know what ambiance means.

Mr. Dallas Stoudenmire......This truly doesn't even deserve one star. Plz let me inform why. Yesterday morning I walked into your Chick-fil-A around 09:45-09:48, I left shortly after 10:07 am. I ordered what I thought was quite easy to understand, I ordered a " chicken, egg and cheese with bacon" substitute, American cheese with pepper jack, a unsweet tea, and a Greek parfait with granola. I have ordered this meal countless amount of times literally in the hundreds, but Mr. Dallas, sir, this was by far the worst experience I have had. now that you know what I ordered plz take a min to read what happened next, the staff was friendly the young lady behind the counter was doing OK and there is a manager standing aside to assist the young lady, the manager heard my meal, helped the young lady put it into the computer and I thought everything was good, I was given a sweet tea with a bacon, egg and cheese biscuit, but it had American cheese, I walked back into the restaurant... stood in line and asked if they could fix the mistake, it was no big deal I understand mistakes happen, when I get back out to my vehicle. After receiving my second biscuit, I realize when I opened package up. All they did was add pepper jack... so now I had two different cheeses, and all I simply asked was for pepper jack., so I walked back into the restaurant a third time except this time I politely walked past the line to the register and spoke with a manager, the manager took my meal, threw it in the trash, and gave me another biscuit, except this time it had no bacon when the manager handed the biscuit back to the line cook the line cook had some words to say, I won't repeat them here. I understand that mistakes happen, but when your employees saw me come into the restaurant for a third time, they rolled her eyes and said oh great he's back again, what's he want now.?! that is not how you treat customers, especially when the order has come back to the customer wrong three times in a row. But it gets better. As I was standing in line, the second time I came into your chick-fil-a there was a elder lady who had ordered some type of hash brown bowl and she asked very nicely. Please don't put hashbrowns in the bowl. I cannot eat them, and the young lady behind the register said he you don't get the option of choosing, whether or not the hash browns come in the bowl they just come in it. I could not believe what I was hearing, the cashier, then turned around and asked I'm assuming was a manager ( wearing a light blue shirt) rolled her eyes as she heard the conversation they came over to the register tell the cashier to step aside, and then told the customer (the older lady) and I quote " we would have to give you a refund if you don't want hashbrowns in your bowl " and the elder lady said that is OK as long as there are no hashbrowns in my bowl, please and it proceeded to make that staff member upset. Mr. Stoudenmire, I have been going to Chick-fil-A for more than a decade just like a lot of other folks but not ever have I seen customers get treated in such a manner at a Chick-fil-A, I'm sorry, but your Hickory location is 100 % better staffed. The Morganton Chick-fil-A has lost my business. I hope that they can resolve this issue. Thank you for your time. Thank you for your patience on reading this. Have a good day sir. read more

Slowest wait of any Chick-fil-A in North Carolina. Don't come here if you have somewhere to be. Plan to wait in the drive through line for 30 minutes minimum. read more

Despite signs to the contrary, they chose to close down the mobile order area due to rain. So the poor girl spends all her time in the rain explaining to people why they can't select mobile pickup. read more

We sat in the Chick-fil-A drive thru for 55 minutes. The process they have is not efficient or effective in serving customers. I have been through a lot of Chick-fil-As but never this slow. read more

I'm a Doordash driver. I usually just pick up orders but also treat myself from time to time. Friendly employees. Good food. It's little salty sometimes but I'm just sensitive to the taste of salt. My husband says it isn't salty. Fast service. Just lovely people. read more

We've been to many Chik fil a. But this is the slowest in the country. 30 minutes in line.

Drive through terribly slow. Ridiculous!! Why can't you take two orders at the same time? That's why you have two lanes???? You need to take lessons from the Hickory location. Their drive through is fast and efficient! read more

Easy to get to, just off of interstate 40 and very quick service. This location has one of the largest parking lots I have seen at a Chick-fil-a. The employees as with all other Chick-fil-a's are super nice, respectful, and serve you with a smile on their face. read more

You can't go wrong with Chick-fil-A!!!! Customer Service is amazing!!! Never had an issue. The food is great, the people are wonderful. I'd choose this place as best every time! read more

I've never been to a chic-fil-a with terrible customer service but there's a first time for everything. I'm sure it's stressful being so crowded but the drive thru lady was straight up disrespectful. Theres plenty of places hiring if you aren't interested in customer service. Food was ok read more

We are excited to have them back in Burke county after a multiyear absence. We went on the second day as the first was pure pandemonium! Even on the 2nd day it was crazy but they were well staffed and moved everyone through quickly. Amazingly I didn't see any errors on the orders during our hour there. The food is good, what we have come to expect from chick-fil-a. read more

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I'm not one for writing bad reviews, but I've been disappointed by this place one too many times. Poor customer service and food quality that consistently fails to meet the standards of the franchise, makes this the worst Chick-fil-A in all of the Carolinas! I travel frequently from Asheville to Charlotte and Greenville, and can honestly say this is the most poorly operated location ever. I've given it too many chances, but they have done nothing to retain my business. I doubt they care about pleasing repeat customers because this is the only Chick-fil-A for 30 miles, so they will just rely on the next poor sucker to stumble off the interstate and into their shit hole establishment. The fact that they haven't acknowledged any of the other scathing yelp reviews further supports this theory. Do yourself a favor and visit the Hickory location, or wait until you get to Asheville for real food. read more

Food was good however regardless of the pre programmed greetings all chick fil A restaurants train their employees on, this morning the girl in the check out window was rude, rolled her eyes at my question about "do you have honey" and just did not obviously want to be there. I will add that I have never had a problem with chick fil A, and have always enjoyed going there for a fast friendly lunch so I will chuck it up to her having a bad morning. read more

Open restrooms, macdonalds does, based on business volume they could tolerate the extra cleaning cost.

I have been to many chick-fil-a's all over the state of NC and this was by far the dirtiest now I've ever been in!!! They had flys on the windows, nasty hand prints and drink all over the walls and floor!!! They had more than enough people working to have someone in the dinning room cleaning something other than the table tops!!! There was fries and napkins all over the floor and under every table!! I had a a hard time finding a clean table to sit at as well. The trash was over flowing in the bathroom and there was urine in the floor. The food was good as usual and the customer service was great but the level of cleanliness left something to be desired!!!! read more

Let's be honest. This fast food chain is loved by many people including myself. Me and my family travel a lot so we visit lots of Chick-fil-As on the way ;) this one in particular is not the cleanest one I have visited but it's cleaner than most McDonald's. The food is the same as all Chick-fil-As. The service is good as always.but if they have more workers that work harder to clean then I'm sure they would go farther. But honestly if you want some Chick-fil-A and this is the closest it's perfectly ok. May god bless you! :D read more

This chick fil a is on point! I have had breakfast and lunch there on occasion, and I have to say the service is top notch. The gentlemen and young ladies that are stationed at the drive thru window run it with such grace and beauty as if it were a seasoned conductor unleashing his final performance at his very last show after a stellar career in which he overcame many hardships and will be likened to the others in the master class of his craft such as Bach and John Williams the guy who made the Star Wars theme song. They also never hold back on the sauce and follow up every single thank you no matter how trival with My Pleasure and a heart warming smile! As for the inside, I have only ever been through the drive thru, so I cannot accurately review the dining room experience. I will say though it does look very nice from my driver's seat at 5-10 Mph. Bon Appetit!! read more

People that eat here have no taste buds. Got the spicy chicken and waffle fries twice and absolutely no taste. It was like eating card board. Seriously, don't see the appeal in this franchise. chicken 2 pickles and you add your own mayo. must be a closed on Sunday thing. read more

Love our local chick-fil-a! Everyone is very friendly and I dont think Ive ever had an order come to me and be wrong. Great environment and extremely clean!! read more

Another great consistent CFA location! Professional people good food quick! And honors God by closing Sunday's! What more could you want?

Their spicy chicken sandwich is fresh and tasty. Chicken nuggets are tasty and are not wrapped with a thick layer of flour. Great service, friendly service staff, quick deliver, clean environment. read more

Their spicy chicken sandwich is fresh and tasty. Chicken nuggets are tasty and are not wrapped with a thick layer of flour. Great service, friendly service staff, quick deliver, clean environment. 5 star for this fast food chain restaurant. read more

Great to have Chick-Fil-A back in Morganton! Never had a problem at this new location. My order is always correct in the Drive-thru and food is great. read more

Always fantastic and willing to craft your meal to perfection. Everyone is friendly and nice. We are so lucky to have such a well-run CFA in Morganton. They really care about their customers and contribute greatly to our community! read more

I absolutely recommend this Chick fil A. The staff are friendly and they even come around and get your trash and refill your drinks for you. This is a clean establishment and the food is always great. The fries are always hot and fresh and the chicken is always hot as well. Love this Chick fil A!!! read more