The only reason this gets 3 stars is because of the food. The most chaotic, inefficient, slowest chick-fil-a I have ever experienced. Look for another one! Had to revise my rating after my last visit to this poor representation of a quality restaurant. Initially given the wrong food. No utensils to eat my salad, nor the proper toppings. This will be my last visit here! read more

If you're law enforcement that isn't uniformed (detectives, federal agents), the law enforcement discount will not apply to you here. They require you to be in uniform, and if you don't wear a uniform because you're in a suit, you don't count. Food is good, but that's a given. All chick-fil-a food is good. read more

Negative stars!! Worst experience of the past 20 years of going to eat at Chick Fila restaurants. Pulled into lane 2 to order. To my surprise, after coming around the corner to find no one in lane 2 to take orders and only someone standing in lane 1. Attempted to acknowledge the girl standing in lane 1 who had 0 customers at the time, but she couldn't be bothered to look up. After sitting completely baffled for a minute or two at the blatant refusal to acknowledge me and with cars now pulling in behind me that were being taken care of-I continued on to drive around assuming maybe I could just order at the person who you pay with. NOPE!!! The person literally left her station after taking care of the car in front of me and skipped me altogether to attend to one behind me. 2 people back to back who didn't acknowledge me in the drive through (3 if you count the missing person from the lane to begin with). Finally get to the front window and after about 15 minutes I'm finally able to place an order at the front window. I'm told to go park and they would bring to me. After a several more minutes I'm eventually brought out my food. Drove off only to realize they gave me the incorrect drink order!! Unacceptable on so many levels. read more

I love Chick-Fil-A but I have never been so annoyed with customer service until this location. I ordered a spicy chicken sandwich, not a meal just the sandwich, never got my order while I was standing there waiting for it. When I asked for it, the girl at the counter asked another lady by the kitchen about it and she said she didnt have time to be dealing with this. I just wanted my sandwich I paid for. Finally got my sandwich along with some attitude. I'll try this place again hoping for better service next time. read more

DONT go here, they charge 20 cents for sauce. The most ridiculous thing I've ever heard.

Very rare that chick-fil-a messes an order up; however, mine was. But it was easily fixed and I was satisfied, until I opened my lid to my cup and found two eye lashes in it. I immediately felt sick. Never again at this place on military hwy. read more

Even though it was a lot of people the still help us with good attitude and good hospitality

Unbelievably bad customer service! We had a large family dine in order. They forgot two of our sandwiches and a milk shake. ( no big deal ) after they delivered and we dished out the food I realized the mistake. I stood in line and notified the cashier of the mistake. The cashier got the manager. I informed her and she said I was lying and that I got all of my order. I was shocked at her attitude. I was actually to shocked to argue ! I again told her that two sandwiches and a shake were left off our order! She continued to call me a lier. She even went over to our table to count our sandwiches. I guess she finally realized I wasn't lying and put sandwiches in a bag, threw the bag on the counter and said "here". I asked about my shake. She barked at a poor kid and said I guess you should make his shake. read more

This chi-fil-a is really exceptional providing great customer service. I also like the Thursday activity they provide for the children. If I ever have a wrong order or perhaps an item not placed in my order they are ready to correct it. There's no attitude, they're always smiles and courteousness. Thanks for good old fashion customer service. read more

There really isn't a Chick-fil-a nowadays that you can really speak bad about. This locations is always slammed in the drive-thru so I highly recommend just walking inside if you can as you'll most likely be in and out. Staff is always friendly, it's clean and the food is hot and delicious. read more

You gotta love Chick-Fil-A! I have never encountered any sourpusses at any locations. The employees seem to be genuinely happy and nice people. I haven't been IN this one in a long, long time and when I was it was so jam packed, I was too distracted to pay any attention to the surroundings. This last time I simply went through the drive-thru on the way home from church (Wednesday night service, they aren't open on Sundays) to get fries. The line wasn't too long and it went quickly. They don't waste time getting your money and giving you your goods...all while smiling, being pleasant, and wishing you well. read more

I've been to this Chick-Fil-A many times and I have had almost identical experiences every time. I should preface that I don't particularly agree with the company's social agenda, but I'll leave that out of it for now! ;) The Good: I have never been disappointed by the quality of the food here. The food has always tasted hot and fresh. I haven't had everything on the menu because, let's face it, just because something is chicken and is made with 'peanut oil' it doesn't mean it's healthy or good for you. I do have a soft spot for the fries and nuggets, however! Mmmm, I can't deny my love for that feeling of hot, crispy criss-cut fries in Chick-fil-A sauce...so good! The Bad: Before you even get into the place you discover that this might be the most poorly planned fast-food parking lot and drive-through ever contrived. Of all the times I've been here, I can't seem to figure out where they want you to enter! It seems like all they have is one way exits...very weird. Once you get inside you'll see how hectic it is--and the cashier's faces let you know it. The lines are always a free-for-all and very confusing (despite a worker whose apparent job is to organize the lines...go figure). Almost every time I've been here, there seems to be a problem with the ordering process--sometimes they forget parts of my order, sometimes they forget the order completely, sometimes they hand it to the wrong person. I'm not really sure what the confusion is, but they seem to never get the hang of it. Also--I don't know why you still have to make a special request for chick-fil-a sauce! Isn't that the staple of the place? Overall: Once you can get your [correct] order, you get that Chick-fil-a taste that you can't seem to get away from! It's unfortunate that this location is so confusing both outside and inside, but sometimes you dont have a choice but to put up with it if you've got the craving. Tip: Drive thru does not mean faster. Also, don't let the line-coordinator tell you where to get in line, sometimes she'll direct you to the longest one for some reason. read more

Normally Chick-fil-A is always beyond helpful and friendly but this particular location is just God awful. Not only was Samaria rude and got our order completely wrong, they mixed up our drinks too. Also their drive through is terribly slow, at one point I was sitting in drive through (I was the only one) and I was sitting for like 20 minutes before they even acknowledged me. And again, a woman spilled fries all over the place and kicked the fries to this service dog that's here, which is ridiculous! read more

Chick-fil-a is the best fast food restaurant! Their service is always good and consistent at every location! The spicy chicken sandwich is the best!! read more

Absolutely horrible. Slowest service I have ever recieved at a chik fil a. I will drive the extra 7 minutes to go to the other one.

Love chick fil a, fantastic product with a great group of employees. Not this location though, this location's employees are not very friendly and inside is pretty dirty for a chick fil a (every other one I've been in is immaculately clean not so here). This location seems to cut corners at every turn. If you dine in they don't even have the normal chick fil a ketchup, they use the cheap little McDonald's style ones. I love chick fil a but I avoid this location. read more

Yep, I'm going to review a fast food joint. I LOVE Chic Fil A. That greasy chicken sandwich with some pickles and hot sauce on top is comfort food at its best. This location seems to be particulary good about wading through the piles of customers that are there at lunch time and getting you your food quickly and correctly. It is defnitely a good thing that there isn't a location right by work because I'd eat there every single day. read more

In short, you can never go wrong with chic-fil-a. I've never had a wrong order. I always get the best customer service. The food quality is consistent. Need I say more? read more

This Chick-fil-A is hood. The employee weren't courteous and they seemed at if they didn't know what was going on. I will not be visiting this location anymore. read more

Usually i have no complaints when visiting a chick fil a. I came on a Saturday around noon.. the drive thru line was around the building so i opted to go inside. Once inside, the line was just as long but this is typically to be expected. I got in line and an employee came over and split my line up into two lines, (2 registers at the counter). Thinking this would save time and assuming that is why we were split up, i was ok with it. However... 2 cashiers were NOT at both registers so it ended up that two people that were originally behind me somehow ended up in front of me and placing their order before me. Not a huge deal but we could have all stayed where we were and our place in line would not have been lost. Once i got to the register, i had a fairly decent sized order... the girl could not get it straight. She had no enthusiasm and spoke very quietly i could not understand anything she said. She asked me AT LEAST 4 times to repeat my drink options. Finally she was able to place the order and i stepped to the side to wait for my food. I was given my iced coffee which came out vanilla even though i told the girl twice it was supposed to be a regular iced coffee. When i asked someone if they could switch it for what i ordered i was scoffed at. When the food finally came out (about a 15 min wait on top of the 30 mins i had already waited in line) i asked for sauce. I was given ONE sauce... for an ENTIRE bag of food (4 complete meals). So i asked the lady for a couple extra and she told me "I'll give you two sauces but that's it)... um HELLO?! I just spent $40 on lunch and have a bag full of food and you're going to argue with me over a couple more sauces... you cant be serious. I literally had to TELL her to give me more sauce and it was a legit argument with this woman. Mind you, they were slammed and there were several other people behind me waiting for their food and refills etc. and she wanted to have a 5 min conversation about giving me a few more sauces for my large order... smh. I will NEVER come to this location again!!! Such a headache!!!! read more

Lines at the drive-in during lunch tend to be ridiculously long, but everyone that works here speaks clear & concise English, and I even get big, genuine smiles with my order. Perfect - except for the fact that every sandwich here tastes like it's battered in salt. I am going to die if I keep eating here, so my most recent visit was my last. read more

I really love eating at Chick-Fil-A. So the food here has never been an issue. I always get the great food I love each time I come. However, the customer service here is SERIOUSLY lacking. I worked for Chick-Fil-A in high school (Not this one) and I am very aware of their high standards for employee conduct and every time I come here I am shocked at how I am treated. Honestly, the customer service at McDonalds is better. I'm always ignored and made to feel like the requests I make (Refill, sauce packet, ect) are an imposition. They do not pronounce the food items correctly and say "my pleasure" like its a chore. I always here "Go to the window. My Pleasure" without my saying thank you first. There are a few sweet gem employees, but other than that I just think this location falls way below the bar. read more

Chick-Fil-A is fast food you just can't resist sometimes. This location stands out to me because of the workers here. Even during a torrential downpour with half the store flooded and the power going on a off, the employees carried on business like nothing was happening. Everyone's order got through and the food was delicious as always. Classic crispy chicken sandwich with waffle fries and honey mustard sauce. Does it get any better than that? read more

Went to chic fil a. Had the best experience and customer service ever! Right from the start in the drive thru Kemesha R was friendly and polite and very attentive. We got the window to pick our food up and were greeted with a bright smile and welcoming manners, kemesha is an asset to this company and should be recognized for her perfect customer service skills. Happy holidays, cheers. read more

Went there ordered a salad and a 8 piece grilled chicken nuggets meal... Thru drive thru... They put the hot food on top of the cold food and didn't give me my sauce that I asked for. So I had to park and go inside once at the counter I spoke with the manager who acted like I was bothering her while I was informing her of her piss poor attitude having employees. But I can see where they get the okay to be this way. Never have I ever had such a bad experience with the 2 i go to in Hampton off Mercury and the one on Coliseum suffice to say I will not be returning. I see why restaurants on Military Highway get so many bad reviews. Clearly they have earned it! read more

Holy customer service!!! This place is great. Clean, tidy and everyone was polite and professional. There were people to hold doors open, walk around clear trays and refill drinks, and direct the flow of traffic to keep register lanes moving and evenly spaced. Great job! read more

Very very very bad service! When I tried to order in drive through, the person kept telling me he could not understand what I ordered. He even not listened patiently! He asked me to order in the window. After that, I drive to the window to order what I wanted. I required bbc sauce for twice. However, when I got my order, I found they didn't give me bbc sauce! I won't come back anymore! read more

Service is ridiculously slow. Waited 10 full minutes for just nuggets. No speaking to me, no apologies, no updates. I wasn't informed they were not ready or that there would be a 10 minute wait! They have a to work on! Won't be stopping here again. read more

The worst chic-fil-a location on earth. Every chic-fil-a I have ever been to was timely, clean, friendly, and the food was great. Even with long lines I wait a maximum of maybe 5 minutes to get my food. Think the exact opposite of everything I said, that is this location. I'd say just knock it down and start over. read more

I ordered from the drive thru and was given the wrong order when I walked to the door the worker that was cleaning the tables locked the door and shrugged her shoulders at me. Ao mot only did I get he wrong order but it's not like chic fil a is cheaper but I couldn't get my food because they locked the door and shut off the drive thru. After putting a complaint in online and speaking to staff over the phone about me not getting my food and staff shutting doors in my face. All I got was a phone call from the store manager saying staff safety comes first and I can come get a new fry whenever I come back. No thank you. A trip from out of town and no hospitality. I basically just gave money away. Then tried to yell at me. I kindly told him I am not arguing with him and filed a complaint on him online with no response. I'm upset. I was a loyal chic fil a 3-4 day a week Spenser now I have not been back at all. read more

This was one of the worst Chick-fil-A experiences I've ever had. Most Chick-fil-A's are very fast service but this one totally forgot my order and I had to remind the cashier two times. I waited a half and hour while I watched people who just walled in receive their food, absolutely ridiculous!! read more

I went to this location today and was very surprised. After all the reviews that I read I was very wary of going here but I can say the food was great, the service was great and half way through the meal a young girl came by to offer to get us refills of our beverages. I got a water refill and and another person got a soda refill. I thanked the girl and her face was expressionless. As I pondered her reaction I thought this is strange, I thought she was very sad. On the way out I saw the young girl again and I said "I want to thank you for refilling our drinks, that was very kind of you" and I got a smile from her this time. I knows they are supposed to get the refills and give the extra service but how many times do we remember to be kind to them in return. I watched as she walked away into the back room and I saw her with a huge grin on her face. She was pleased with herself and happy someone took the time to compliment her. It was 12:30 ....lunch time!!! read more

THE WORST CHICK FIL A EVER!!!! I ordered an 8 count meal with a lemonade as my drink. I received a nasty 8 count nugget. I mean the nuggets were gross, you can't really go wrong with chick fil a. My fries were wet in the middle and hard on the outside. And to top it off... I got a sprite as my drink, and I don't drink sodas anymore so great thanks chick fil a! Won't ever return to this chick fil a and they will be hearing from me. read more

I have always had good service at this restaurant, but not today. The cashier acted like I was intruding on her life by being there. She was rude and did not even try to greet me. I swiped my card waiting for my receipt or acknowledgement that it went through. She stood there given me a look. I asked if it went though and she acted like my question was stupid. When I went to go sat down she even gave me a side eye. I don't know if she was having a bad day, but I don't think it should be taken out on me a customer. read more

Efficient even during the unbelievably busy lunch rush! I couldn't believe how kind the employees were, either. I wish there were some in MA!! read more

The first time I came to this place I found a half smoked rolled cigarette in my waffle fries! The only explanation I could think of was it must have fallen out from behind one of the workers ears. Well we decided to give them another chance chance tonight because we love child fil a and it had been a year since we went to That specific location.. my husband went through the drive through and not only were they unnecessarily rude to him they refused to give him part of our order even though they were the ones who messed it up. They were about to close so they shut the window on him and said there was nothing they could do. After telling my friend what had happened she mentioned that two weeks ago she got food poisoning from eating at that specific location. I will never eat there again!!! I feel they stole my money from me tonight and are very dirty! read more

The worst Chick fil a. Typically get my order wrong. The workers are rude. I made an app purchase, when I went to pick up the worker made me wait in the ordering line instead of waiting at the pick up counter. It defeats the purpose of ordering with the app. No other chick fil a I've been to does this. read more

there was a really cute guy that worked there and he was super sweet to my family and i. i didnt get a chance to catch his name but he deserves a raise. he had neck length hair and he said he loved me and my aunts hair please help me find him please read more

Chicken nuggets were old. Tasted stale. Customer service was not that of your typical Chick Fil A.

I went through the drive thru so I could bring dinner back to my hotel. The line was long but it moved pretty fast. The food I got (chicken soup and market salad) was good as usual, but I discovered upon getting to my room that there were no utensils and only 1 napkin in the bag. Being the frequent traveler that I am, I had a spoon and fork in my suitcase. Otherwise I wouldn't have been able to eat. They really need to check and make sure that customers have everything they need in order to eat. read more