What is going on... i paid extra for lettuce and this is what i get. Im not gonna drive back there for lettuce... wth read more

Chick-fil-A - Fast Food Near Me - Phoenix, Arizona

This Chick-fil-A is our favorite and they do things right! Super high volume but employees stay friendly and get orders right every time! Love the new improvements and happy to have our local Chick-fil-A back read more

I'd love to post a picture of two superfood salads but I can't I paid for two and you gave me one. When I called in I was told I could drive back or receive a coupon in the mail for a like item. So you make a mistake and now I must spend my time, energy, and fuel to correct your mistake. When that happens you injure me twice. That makes it no longer a mistake. So instead of taking my daughter to Chick-fil-a every Wednesday after Jiu jitsu we will take our business somewhere we are valued. Not the first time this has happened but it will be the last read more

Chick-fil-A - Fast Food Near Me - Phoenix, Arizona

Ordered on the mobile app. Told me to park and wait for someone to bring out my order. After 15 minutes I went in the drive thru. They then told me to come back around and park and go inside. The order was not complete (so I paid for items I didn't receive), the fries are under portioned, and the food was cold since the directions on the app are misleading. Really disappointed with this one. read more

Chick-fil-A - "Large Fry" - Fast Food Near Me - Phoenix, Arizona

The service here is ridiculous. Along with the attitude. They have changed the pick up methods again. Then they blame the customers when they don't understand how we are supposed to pick up our food. I ordered curbside, I thought. Nope. So excuse and bullshit, excuse and bullshit, I cancelled the order and drove off. I was told I could go though the drive thru to pick up my order...I work volunteer rescue. My truck has antennas and a light bar...I CANT GO IN THE DRIVE THRU!!! This store has never been great about its service. I guess the stories are true. All they really care about is the fucking money. Screw the customer.... read more

Terrible service, went through the entire drive-thru, our order was not taken. Finally got up to the window and they told us to go through again... this is awful service and is unacceptable. The two people who were supposed to take our order were clearly not paying attention. read more

The worst Chick-fil-A i've ever been to. They sold us the most burnt and hard chicken ever. Fries were dry and chicken felt like rocks. Never going back to this location. read more

I'm not surprised that you have lowered your quality but charge almost $5 for this half empty yogurt. Profits are skyrocketing with your success until the day the consumer says adios. Adios. read more

Chick-fil-A - My yogurt and 3 blueberries with almost a strawberry - Fast Food Near Me - Phoenix, Arizona

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Whoever was the person that designed this drive through was not the brightest crayon in the box. They have two express lanes with barely any cars using it while the non-express sole/only lane is constantly backed up and blocking other traffic. This is the worst idea I have seen at any fast food location. This is straight up ridiculous. As you can see that most of the complaints are about the same issue, but they refuse to fix it and rather take bad reviews. read more

Maybe the end of July or beginning of August , my husband and I came to grab dinner . We went all the way home and noticed we were missing a sandwich. I drove all the way back with just the receipt and I went thru drive thru and an employee said this would need to be run by a manager . I let the manager know and she asked if I had the bag with me and I said no I was just here not even 20 mins ago , we drove home which was 17 mins north from this location and she said no I can't , I need to see the bag , we organize it a certain way and I said sooooo I needed to bring back my whole order back to get the sandwich I paid for? And she said yes it's how we prevent giving out more sandwiches for free & I said you guys are a multimillion dollar business, I paid for my sandwich so I left , didn't even get her name but it was for sure NOT Elizabeth, Elizabeth is very sweet & respectful. This manager was older , skinny and was in drive thru helping out . I went today to grab dinner again and I wanted to confirm if this was true and Jaqueline said no, if you didn't get a sandwich , you didn't get the sandwich you paid for . I said oh ok just so I know for next time and she asked well did you want the sandwich now or no? And I said if it's ok , don't want you to get in trouble and she said no we want to make it right . I JUST WANNA SAY THANK YOU JACKIE! Thank you for not being rude and actually explaining to me and she said of course ! Our number one priority is making the customer happy and she gave me a replacement sandwich . Now that's customer service ! I love this location , it's always full of happy employees never had an issue until 2 weeks ago but thank you Jackie , you are definitely my favorite employee read more

I feel kinda silly leaving a positive review at a chick fil a but I have gone here for a while and the staff is just truly amazing. Of course the food is good too but my review is simply about the staff making me feel good about eating there. Most reviews for fast food chain places are negative, but I thought I would change it up . read more

Tried to stop in this morning and was met with No Parking signs and No dine in. Not everyone wants to drive around eating chicken sandwiches. This limited service will be their downfall. Note: The website states they are now offering indoor dining. read more

so sadly yelp is trying to blame covid on my poor service, this is not the first time I've been disappointed by this facility. however this time takes the cake, there is no explanation for this. I asked for no pickles and there was 9 on my sandwhich to the point I had to throw the bottom bun away as it was saturated in pickle juice. why chick fil a? I feel like you are turning into mcdonalds. please dont become mcdonalds chick fil a read more

Chick-fil-A - the sticker clearly says no pickle - Fast Food Near Me - Phoenix, Arizona

Customer service is NOT dead! I found evidence to this claim this morning at the Chick-fil-A at Deer Valley (I-17 & 101). Of course I've never had bad service at any of the Chick-fil-A's I've dined at. But the customer experience this morning was exceptional enough for me to lift my ban of chain restaurants. I would guess that the number one complaint or reason for giving a bad Yelp! review stems from bad service. Having worked in the industry more than a few times, I notice these things. So when I see someone (or a whole lotta someones) doing their job at what I consider an "old-fashioned level", I want them to know it was appreciated. This morning, while in the area, I stopped in for breakfast at what I thought might be a healthier alternative to standard industry fare. I was right! The Egg White Grill was delicious, not to mention under 500 calories. And who knew the coffee at Chick-fil-A was this good? But the great food here is only a part of this review. The couple ahead of me in line got into an argument at the register, but the cashier kept her composure and continued like nothing happened (and you wonder why you get bad service!) and smiled the whole time. And the cashier who took my order (Johnna) was very pleasant, helpful and also smiled the whole time. They aren't fake smiles either. You can hear how genuinely friendly the employees are in their voices. This Chick-fil-A is a little difficult to get to unless you're already in this shopping center, but it's worth your time if you want an alternative to the zombies that are hired at nearly every other fast food restaurant. Great job! You earned your day off tomorrow! read more

Chick-fil-A - Mmmmmm... Coffee!! - Fast Food Near Me - Phoenix, Arizona

My favorite fast food spot! Always busy but line goes quickly. Fast service, great food, and amazing customer service! Management really did an amazing job with training their staff. Everyone is so friendly, fast, and very knowledgeable. Food is always hot and fresh and I love the simplicity of the menu. Can't go wrong with a simple chicken sandwich. I also have gotten the chicken wrap when I'm being healthy and it's also good. As most people already know it is closed on sundays and most holidays but I Highly recommend (: read more

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We are frequent flyers , but our last visit was an epic fail. 1:30 (past lunch rush you'd think) We used Mobil app - upon arrival extremely long lines and we had to allow regular drive thru to go ahead We asked why to better understand if you need to give half an hour after ordering read more

The food is top notch. The service is impeccable. Not sure about the ambiance because I have only used the drive thru.

Terrible. This place used to be great; what happened? Husband and I got some chicken nuggets both grilled and breaded 8 pieces each. Wow they only gave 7 of one and literally what would have been recognized as a couple of large crumbs of chicken counted as two. I got the kale salad since they had no side salads as advertised online (guy just said "this location doesn't have them") and there were five small pieces of kale and they forgot my dressing! We also got some spicy strips and my husband said they were 1/2 the size of what they used to be and one of them was almost just a chunk of breading and very little chicken. I repeat my original question- what happened? read more

I don't have Chick-Fil-A often but I've had it enough to get a sense of the consistency of the chain. Tonight's visit was good but flawed. Several of the waffle fries were SO fried that they were brittle. Even larger ones. Even the chicken for the sandwich was over-fried. Neither was enough to ruin the meal for me but when all you're supposed to serve is a really good chicken sandwich and famous waffle fries, you owe it to the chain to do it the way it should be done. Overall not a bad visit but not my best either. read more

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I will never go back to this location. First off don't get the salads. I found a black bug crawling in my salad and it was so disgusting. It was in the southwest salad and what's even gross I thought it was a black bean but it was moving! Second they have messed up my order and forgot to put a couple items in my bag.. And lastly this place is so unorganized esp with the drive thru/mobile! This location is a joke.. read more

Consistently hot food, fresh salads. Great packaging for carry out items. Never forgets your sauce or utensils. Staff is always friendly and helpful. read more

Chick-fil-A - Lemon kale Caesar salad with grilled chicken - Fast Food Near Me - Phoenix, Arizona

This review is for the APP This app is the best fast food APP out there. Mickeys, Wendy , Starbucks bla bla bla. TWO REASONS: not only can u pre order and earn points BUT u can dictate when it is prepared. So like today, due to the known lunch-rush , I had it prepared before I even pulled into the parking lot. Walked in, washed my hands and as I came out my food was ready. I counted a dozen people in line, poor souls. REASON TWO. I am constantly getting free food sent to me from the app. A lot of bfast and a random Sammy. I have tried things I would never have ordered. Bfast bagel and grilled bfast muffin. The grilled chicken is the best chicken. Get the app and reap the rewards!!!! read more

If I door dash a salad 9 out of 10 they forget the dressing. Today was my last order from them. Seriously though how hard is it to get right ? read more

I cannot tell you how much I love Chick-fil-A, best service form a fast food restaurant.!! You cannot get a better product that taste this good with the service you get anywhere! They're so friendly and personable I absolutely love Chick-fil-A! read more

I go here for lunch from time to time because it is close to work. If you have little kids, you will love this Chick-Fil-A. If you don't, it will annoy the hell out of you. Guess which category I'm in? It's like trying to order food inside of a daycare center. The little kids scream and run around continually with their balloons. I expected to start hearing some sing-song rhymes and jump-rope chants. This would be fine on its own, but the staff seem to cater to the kids at the expense of everyone else. Today the line was stopped so that a red balloon could be located. "She really wanted to have a red balloon, not a yellow one." Too damn bad! I can't complain about the food, it's consistently good. It's just a frickin' headache to get food here. read more

Chick-fil-A - Fast Food Near Me - Phoenix, Arizona

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This a True Story My wife discovered Chik-fil-a during her pregnancy and immediately fell for their chicken sandwiches. As pregnancies go - her water broke during a doc appointment and we were told to go straight to the hospital. So what did we do? We hit the drive-thru for this Chik-fil-a first! Our order was straightforward, less asking for easy ice in my sweet tea. We pull away and as my wife begins to crack open her sandwiches we find that each sandwich was missing the top bun. How do you forget the top bun on multiple sandwiches?? I wish I we had taken pics but clearly we had other matters on our mind...2 stars lost for 2 MIA bun tops read more

This used to be my favorite location since it is the closest to me. Now after the rebuild it has gone downhill. There was no point in rebuilding the drive thru, 2 lines are for express mobile and only 1 is for drive thru, it causes the line to go outside the parking lot. The employee who took my order was super rude and gave me attitude won't be spending my money at this location anymore. (The soda was also flat) read more

I like your chicken nuggets but the main reason I'm giving you 5 stars is cause around 7 years ago you had an employee who was so sweet he was in high school at the time and he was so funny and friendly and gave me a little cow stuffed animal I was like really young when this happened but I remember it to this day I don't know the name of the worker but I hope he's doing well because I still have the little cow. :) :) :) read more

Chick-fil-A - Here's the cow - Fast Food Near Me - Phoenix, Arizona

Deer Valley Chick-Fil-A is the BEST one I have been to nationwide! Jeff, the owner makes certain everything is perfect! Eileen is a phenomenal lady who brightens the visit with her smile and caring demeanor. I have personally seen the children's play area be cleaned several times a day. On one occasion I went in for breakfast and it was being sanitized. I was there for lunch and it was being cleaned. Later that night my grandson wanted to go there after we left the movie theater to get fruit salad and someone was cleaning the play area again. I have never seen this store unkempt or messy. Someone is always cleaning it. Thanks Jeff! Also the special school events they host and family nights are always fun! Oh yea, and the food...YUM! read more

Everyone is pretty much on the same page. This place serves delicious food Extremely friendly and nice Super clean and presentable It just sucks that the close on Sundays. It's refreshing to feel like employees are being overly nice, simple because e aren't used to this kindness everyday. I love this place. My kid loves the play areas and food. Love that they have hand sanitizing wipes as you enter the play area. Food was delicious. Never fails. Sauces galore. Chicken done right. Not close to home but don't mind the drive. If you haven't tried you're missing out and I'm sorry about that! read more

Chick-fil-A - Fast Food Near Me - Phoenix, Arizona

Every time i order from this chick fil a through uber eats , i never receive my salad dressings or no utensils or nothing extra that i ask for . super annoyed , i only order through uber eats because i only have a 30 min lunch ... but im done with this place read more

We had the best experience at this restaurant! Food was fast and delicious and the customer service was superb. Very clean environment and friendly staff. read more

Amazing service no issues no masks outside which makes me happy that the employees don't have to wear a mask in 95-100 degree weather and struggle. read more

Nice and crisp chicken sandwiches. Use the app to order and you will get through the line much faster. Since Chick-fil-A has insanely delicious large breast meat sandwiches their lines are always long. read more

Always eat at this location. Was little dissapointed tonight. The fries tasted different. They had an odd taste. Also, I did not get one napkin and not one sauce/condiment I ordered. I know they get non stop busy but please realize we like our sauces/condiments with our food. Please Double check all items are there when handing customers their food. Other than that you guys are great. read more

It's amazing how long the drive-thru line is. I think they were going to make gold in this place instead of just food. You went inside and the line was okay as it took us about 10 minutes to get our meal. The service was and always has been very kind and polite. The food was awesome as usual but the diet lemonade is more like okay sugar lemonade. Fruit salad is really good as well read more

What can I say.... It's Chick-fil-A. Good quality, good customer service & fresh! I've come to this location a few times.

This chick-fil a has really gone downhill after the reminder. It's a bunch of teenagers running the show which would be totally fine but they have no idea what's going on the majority of the time. It's also extremely inconsistent. We often get "frosted Dr Pepper" which is literally just the frosted lemonade but with Dr Pepper instead of the lemonaide. The employee was rude about it and when I ask for a refund continued to tell me how that can't be done at any location even though it is usually not a problem at all. Simply disappointed the quality and special service chick fil a especially that this location has used to offer had really decreased. read more

By far the slowest chick I've been too. The mobile lanes mess everything up. Logistics need an upgrade for sure.

1st time here and last time way bad service order taker michael way rude and slow told him i was 1st time customer and just needed lil help with menu he gave non the other lanes were going fast ours very slow also michael dident give me receipt or my change store was out of tenders shame i will not be back or recommend this place read more