Stopped by here on the way from Richmond to Nashville for a quick lunch on 12/1. Customer service was friendly, food was hot & fresh, our orders were correct & came out within 3 minutes, bathrooms were clean. I have no complaints with this location. read more

The employees at this location were very nice. The restaurant is located near Walmart. It is safer to drive from Walmart than walk since there aren't pedestrian crosswalks. The restaurant has the usual cute cow pictures. The waffle fries are my favorite. read more

Chick-fil-A - Fast Food Near Me - Roanoke, Virginia

My wife and I always come to Chick-fil-A for breakfast. This morning I went through the drive-through and I ordered two number fives one was ordered as a bacon and egg no cheese with a Dr Pepper. The other was ordered a bacon egg and cheese with a lemonade. On the receipt it stated, bacon and egg, no cheese, on the packaging, it stated bacon and egg no cheese. However when I opened up the biscuit, it had bacon and cheese no egg, I had to throw my biscuit away because I am allergic to cheese and I had to throw my hashbrowns away because they were a mushy mess so basically all I got for my breakfast at work was a Dr Pepper, this is very unlike Chick-fil-A, and I was very disappointed in the fact that I did not get to have breakfast this morning at work. I truly hope this can be rectified. My wife said her biscuit was OK, said her bacon was extremely underdone and her hashbrowns was a mushy mess. read more

The Chicken Sandwich was cold last time I was at Chicken Fillet. This Last time I visit all the employees was working on the drive thru orders. One employee waiting on the restaurant customer. I left without getting anything. So disappointed with the service and food lately. This is not the Standards they started with. I expected good quality food and Service all the time and any hour they are opened. The food should be warm to hot all the time. Thank You! read more

Chic Fil A has really good food however they put a pound of ice in your 2.00 drink so you get about .05 cents of soda. Also, make sure to tell them exactly what side condiments and how many or you get none!!!! read more

I needed a Chick Fil A fix so went through the drive through at this location. Boy, that service was fast! My sandwich (you know I got a Spicy Chicken!) was awesome and the fries were crisp and fresh, I just had to add some salt. Very nice location. read more

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Went to this location for early dinner and used the drive-thru. It was fairly efficient, so I thought. Got home only to find out that they forgot one of my chicken sandwiches. I called the location upon arrival home about 10 minutes later. I spoke with a supervisor and because I wasn't going to drive all the way back over there, for me to come back within the next 2 weeks, go through the drive-thru and give my name and tell them I have a "replacement order". Went today, waited in a very long line, only to be told "we don't have your name down for a replacement order". . I give this location 3 stars only because the chicken sandwich I DID get was old and hard. And, they did honor my "replacement order" . So thank you. read more

First time I've had a horrible experience at a Chick-fil-a Heading to airport, swung by with a buddy. Sitting and eating food, and a lady drops her milkshake by the condiment counter. It EXPLODES. Gets all over us, our table, our clothes, our food, the wall, the window and the floor. S happens. She felt horrible. She apologized. It was an accident and we moved on. The staff didn't really seem to care, took their time cleaning up, the manager jumps up, and gets a replacement shake for her...takes about another 3-5 mins before anyone even starts cleaning up, and even then we have to ask for wipes to clean our clothes up. Later the manager walks by and tosses 2 location specific free coupon on our table. When we are heading out I point out to them how lame it was for them to be more worried about getting her a replacement milkshake than the 2 guys who got ice cream all over them, 0% sympathy or help. They didn't care. I now get the other negative reviews here. Sitting at airport wearing clothes, with ice cream all over. Thank Chick! read more

Well we thought that the restaurant was like most Chic-Gil-A well that's were that thought ended, the food was subpar and when we asked for coffee they just shrugged and said that what they had was from this morning and wasn't fresh, said it would be about 20 minutes or so. We also mention the whole grain bread was old and the quality was bad they just shrugged us off. I would not recommend this restaurant to anyone. read more

I love visiting Chick-fil-a for the superior customer service and delicious food. Unfortunately, when I visit this Chick-fil-a location I receive customer service that is lazy at best and rude at worst. When I finally get my order in when the coworkers are done gossiping with each other, I am receive rudeness and my order not met. I recommend going or if you want to another Chick-fil-a location. Definitely worth the drive. read more

I just want to start by saying I love chick Fil a but this store consistently disappoints. I hate coming to this location but have to on occasion and it always seems dirty and disorganized despite what seems an overwhelming abundance of employees. I came in today and immediately met by a spilt drink on the floor. No tables cleaned and overflowing trash cans. Plus usually chick Fil a brings you your food which is wonderful when you have little kids you are trying to wrangle. This place however, calls your name at a level you can't even hear. After today I will stick with the chick Fil a on orange ave that is always on point. Get it together guys. One of the most appealing aspects of chick Fil a is the atmosphere and customer service and this location has neither. read more

I love Chick-Fil-A but I'm disappointed in the service I received tonight. Ordered two meals, one upsized. When I got home I realized they had stuffed napkins and ketchup packets in the top of the upsized fry box. I paid for an upsized meal and instead got a large drink and regular fry in a large box. In general the food wasn't very fresh and the staff appeared overwhelmed. read more

The service was incredible, and the staff are so sweet and kind! Not to forget the food is impeccable no matter what. One thing you just have to taste is the new Macaroni and Cheese. It tastes like a good home cooked dish, very creamy. Besides that, pretty much anything you get there is delicious, so I definitely recommend this location in particular because of the service you get. read more

Eh. Just eh. Service wasn't as friendly as we are accustomed to. Food was okay...biscuits tasted like flour. Neither one of us ate the biscuits . Just ate the chicken off of it. read more

Always a great place. Met my husband while we at Chick Fil a in TX. Married him 28 years ago today! It will always have GREAT memories of this place! Never get tired of of the great food or smiling faces of the employees! read more

Would've given zero stars if that were an option. Rudest service. And I can't believe I'm saying this about a Chick-fil-A. I can't believe this happened at a Chick-fil-A. The person taking the order rushed us while we were ordering like they have to have the order placed within 5 seconds & there wasn't even a car behind me. Then the second person acted like they didn't sell any lemonade or drinks other than soda or tea... when it's on the menu there's other beverages. And the third person was completely rude to my friend who asked a question about getting a drink & he's deaf & she very rudely saying she can't understand him when it's very clear he's deaf (has hearing aids). The person at the window just held out the bag and didn't even speak or look at us. I've never been to this Chick-fil-A & got that poor of service, or any Chick-fil-A anywhere. Chick-fil-A workers are known for their good customer service & their politeness & always the "my pleasure". We got none of that. Not even "how may I help you?" Or "what can I get for you today?" In a nice tone... just a "what can I get you?" Very rudely. Then rushed the order before I could speak (like say the name of the sandwich). And then "okay move up" as if the order was finished when there were multiple people in the vehicle?. Had to order the second part with the next person but when asked "what drinks do you have that aren't soda" I was told "nothing that's really all we sell" and my friend asked about sweet tea & they said "yeah we got that" and I said "do you have lemonade, or shakes or anything like that? I know y'all usually do" and I was hit with "no we don't have anything like that." So my friend couldn't even get drink, then we pull up to a third person standing at a podium & that's when my deaf friend said "do you have lemonade or something that isn't soda" and she kept making these faces & saying what? I don't know what you're saying & he repeated it and she said I really have no idea what you're saying... not even in a nice tone, like an attitude. So we just drove up to the window then a woman was outside the window and just holding the bag out for us to grab. Didn't verify the order, didn't say thank you or my pleasure or anything at all. And again they weren't busy, there was no one behind us in line, so there was no reason for each person to be THAT rude. I mean usually we even get asked if we want any sauces, that wasn't even a question at all. Chick-fil-A is known worldwide for their customer service & friendliness. I understand not everyone is going to have a good day everyday but the whole staff being rude & in a bad mood & having an attitude?? That's ridiculous. I've been treated better at a Burger King. Like if the employees hate their jobs that much to where they have to be rude to the customers then don't work there, my friends & I are not forcing anyone to work there therefore we should not have gotten treated so poorly. It's expected from places like McDonald's, BK, Wendy's. But never at Chick-fil-A. The food was good, as always. But we won't be returning to that Chick-fil-A just simply because of the poor customer service. I'll go all the way into the mall to that Chick-fil-A before I deal with that again. Completely uncalled for. read more

Average. The employees aren't great, but nor are they rude. The food isn't excellent. It's not horrible either. Even the wait time is average. This is about as average as you can get for a Chick-fil-et. read more

Usually a solid meal (4 Stars ) but on Saturday night the experience and meal was disappointing. After a simple order of a kids meal and a spicy chicken combo, it took 10 minutes to receive our order while the next 3 families behind us all received their food. Looks like quality control was out the window then as the sandwich in the picture had a 1/2 a lame pickle and the fries were undercooked with NO salt. Sure hope this was a one time slip read more

Chick-fil-A - Fast Food Near Me - Roanoke, Virginia

Best chicken around! My kids would eat this everyday for every meal if allowed. Love that they are a Christian organization. Always greeted with a smile and pleasant employees. read more

Service was not friendly or welcoming. I get it--you might hate your job, but I am not being a jerk with you, don't be a jerk with me. Usually I am pretty delighted to order from the chain because all my experiences have been generally great. This time, not so much. I also ordered the chicken nuggets and was given no sauce. I can understand if the day was busy and there was a ton of customers but there was only one car behind me. Food was mildly warm but eh, could have been worse I guess. read more

My boyfriend works at this establishment, he mentions how the other employees are very rude, and force him to spit into rude costumers food. I believe that it's very wrong, that's why i'm trying to inform you all now to not visit this chick fil a if you do not wish to have saliva in your food. read more

This chick-fil-A is the greatest one I've ever been to. The food? Standard, which is good. However, Cory or Cody (I can't remember) made my experience a delight. He was charming and caring and everything that the organization strives for in their business model. read more

The cashier named April was terrible. She didn't listen to my husband on the sizing on his meal. She was snooty towards me and my husband. The way she looked at me made me feel like she was judging me. She only looked me when my husband was ordering. I just want to say before we sat down my our experience was crappy. But there was a older gentleman, I didn't catch his name. "That's the type of person the I think should work here" my husband said as we were leaving. I which I agree. He refilled our drinks and took our tray when we were done. read more

The only reason this gets three stars is because one is for fast service the other is for good and hot food. The reason I don't give more is because the service wasn't too friendly or welcoming. For example I said thank you and the girl behind the counter said a forced and not happy sounding "my pleasure". And she didn't greet me or anything. I'll be going to the Bonsack/Vinton location from now on. read more

We love chick butttt we pulled up at 10:15 to get our breakfast on and proceeded to wait 15+ mins. Once we were able to order the time was 10:32. We were told we COULDNT get get chicken minis even though the only reason we missed the time was because their employees move like 24 year old tortoises. Keep in mind we now can't leave the line and it's 11. We've been in line for an hour and still NO MINIS IN OUR TUM TUMS. This review still won't post due to their shitty wifi. Karen and the kids are upset and a manager will in fact be contacted! read more

Excellent every visit! The customer service makes this location a pleasure to eat at. The restaurant is clean as well as the restrooms. Oh and the food is delicious! You gotta try the tortilla soup read more

This chikfila was quite disappointing unlike all the others I have visited. All the workers seemed distracted and did not give us or any other customers the proper service. It was also unsanitary and the kitchen floor was covered in water. read more

I don't agree with the politics of the place. But the chicken is the best. Service is outstanding all the time. If you take your children in to play, you can watch and they provide refills! read more

Literally have ever had one problem here and I almost never have to wait on my order. The service is great and the people are even better!

Great food, excellent service and staff. I love how managers are known to carry-on a friendly conversation. These folks will do whatever in their power to ensure that you have a very pleasurable dining experience. read more

Delicious food. Typically quick speed of service. I try to avoid the busy drive through M-F 12-1. The staff is very nice. I often place catering orders here. read more

Customer service, even from management, was smug and rude. Always love chick-fil-a, just not this location. Too many other locations to choose from. My suggestion? Go elsewhere read more

The politeness of Chick-fil-a employees is part of the experience and adds to the appeal of this chain. However, at this Chick-fil-a there was none; no greeting when I drove up to the pickup window and no thank you my pleasure. I guess the employee at the window was much more interested in the conversation of her co-workers. So sad since every other Chick-Fil-a I have been a patron of has operated in politeness. read more