This location may take a while to get your food, but I'll tell you one thing they always get a right they always are friendly and they're the pinnacle of Chick-fil-A. They hold the beliefs and morals of Chick-fil-A. This location is one of my favorites to go to. I always see families gathering near and the staff always treating everybody like family thanks Chick-fil-A for being so amazing. read more

Chick-fil-A - This location is my home - Fast Food Near Me - Rock Hill, South Carolina

Dine in. Sat down and waited 30 minutes on a 3 piece fingers combo. 4 other tables were served and left before the got the food out.. Not great.. Drive through is ok in the past, but this was less than stellar service. read more

The service SUCKS!! I got a 4 peice chicken tenders and it took 20 whole minutes!! Not to mention after that 20 minutes was over i had a fry and it was lukewarm. If you want FAST food, avoid this place at all costs! read more

This is genuinely the worst chick fil a. Consistently, repeatedly terrible. Always slow, always missing food. And to receive a refund for missing food I have to drive all the way back to the restaurant. I keep thinking surely they'll catch up to other chick fil as and improve but they never do. read more

Super fast service, food came before I actually sat down. As always food is good. Clean and friendly staff.

The food was really fresh and hot. Can't complain when you get fresh hot chicken tenders! Lol the service was at one point as usual, we were traveling up to Ohio from Florida so it's nice to get good customer service on the road. Ambience as usual Chick-fil-A so no complaints there. This of course was a busy location because it's right off the highway. But they got us in and out quickly and the food was fresh. read more

Typical chic fil a. Friendly staff and hustles to get customers through. They did a great job overall. Was missing something in my order and had to go and ask for it or would have been 5 stars. Great job as always! This chain has a recipe for success' read more

Absolutely the worst service and I've been coming to this location for about 15 years. The manager tonight (8/18/25) was great but other than that those were some of the most disrespectful kids that did not respect their manager. I waited outside in the curbside spot for 20 mins only to walk in and see my order getting colder with no drinks even fixed. Thankfully the amazing manager refunded the order and remade it. She was great and doesn't get paid enough to deal with rude kids who don't take their jobs seriously, one wanted to argue with her and get an attitude for being called out on not running curbside orders. read more

rude employees who ignored me... when i spoke up got chided for something not obvious ... left in disgust

1. The person bringing our food to the car was un carefully slinging bags around. I asked him if my Chick Fil A sauce was in the bag and he shrugged shoulders and said 'probably.' I didn't hold line to check but should have. Of course it wasn't in there. 2. At the window while waiting there bantering and someone even yelled stop cursing at me. I just don't believe this is the culture of Chick Fil A. I hope their service improves but they won't see me again at this location. May be a coincidence but my husband, son, and my stomach hurt after awards too. read more

Last two times I have been to a Chick-fil-A it had been sub par. Drive thru took 13 mins on a day where I was first in line and no one in front of me. Ordered a combo and was charged separately for everything. Waited an additional 3 minutes to get the order correct and recharge my card. Not sure what it means when you order a meal but the experience this time was not worth the price or the wait. Please do better. read more

Food is chicken fi la.. we should have looked at the lines and disgruntled looks of people waiting and walked out. All new staff, manager said was understaffed.. no one cares. Crowded, messy store. We heard multiple people complaining of over 30 minutes wait which we had 35 minutes wait. The chicken isn't worth waiting that long - go elsewhere. read more

Stopped by on the 27th and a young lady by the name of Delandria took care of my order in the drive thru. Nothing but great things to say about her and her customer service. It was a cold day and the store told her to go from inside to outside. She made the best of the situation and was a delight to talk too. Food and service were excellent! Will be back. read more

It's weird to write a bad review about Chick-fil-A, but like are you serious? This restaurant is dirty and messy. The employees couldn't be working any slower. The kitchen seemed to be moving fast because the chutes were full, but everyone behind the counter is moving slow. No sense of urgency, no expedition. Hard pass. read more

Better than most other stores; this one has two drive-thru serving lines. The down side is that it's not easily reached from Dave Lyle Blvd. You get all your faves here & quicker than average service in the drive- thru! read more

I come here very often and have always had good experiences. Tonight I came and did a movie order through the drive through. they gave me my food but the line wasn't moving anywhere and I sat in my car with my food for 10min before I could get out. I just thought that was interesting because why not just wait and give me my food hot?! Also i get home and the mac and cheese was like half filled which was dissatisfying. I will come back but I thought someone should know read more

Chicken biscuit was cold. Hash browns were old and soggy. My drink had a lot of ice and was given to me with the straw already in it. I saw the employees leave the ice scoop in the ice container, a health violation. Employees were friendly and service was fast, but that doesn't make up for the fact the food quality is not what I expect from this chain. read more

Chick-fil-A - Drink given to me with straw in it. - Fast Food Near Me - Rock Hill, South Carolina

Some Chick-fil-A's are magic. You order and the food appears so fast with a smile and conversation. This one is not magic. By far the slowest Chick-fil-A I've ever seen. 35 min in the drive thru line with 12 cars (I counted). Also the strangest group of workers I've ever seen at a Chick-fil-A. No eye contact. Barely any audible words coming out of their mouth. Not a single "my pleasure". I'm a big Chick-fil-A fan...you come to expect excellence, efficiency and great customer service. Rock Hill location has some serious work to do. read more

fries where cold service was horrible was ignored it was no way that they remade my whole order fresh under 2 mins and my nuggets where cold. The manager was rude and not understanding I never had a bad experience at chick fil an until I started coming to this one. Two people came in after me mad because there fries where in the same condition as the ones I had it was like the oil was old and needed to be changed read more

Chick-fil-A - Old cold fries my boyfriend ate them not me - Fast Food Near Me - Rock Hill, South Carolina

Absolute worst Chic fil a I have ever been to I have been to this location about 4 times and unfortunately every time has been horrible. Waited in the drive through line for 30 minutes with only 4 cars ahead of me. There is another chic fil a location in Baxter about 10 min away that is squared away. The managers at the Rock Hill location are obviously not sure how to manage such a busy restaurant during evening hours . I think the management could take a lesson from the way the other location is run!! read more

4 minutes per car at a drive thru is a huge fail Been waiting over 10 minutes. Only two car lengths progress. With 5 cars ahead of me it's going to take over 30 minutes just to get one meal. Once in line there is no other option. You're trapped read more

30 minute wait in drive through, no napkins in bag, and fries half full, Do not stop here!!

Horrible , horrible, horrible! This is the worst Chick-fil-A that I have ever visited . They don't allow you to order a no salt fry as they said that they would have to drain the grease . Why is this restaurant still in business? The app allows you to order your food customized and this restaurant refuses to acknowledge your request! read more

My family and I have eaten here several times over the past year and lately there's always an issue. Tonight, however, was the worst. We did a dine in order on the app to be delivered to the table. It wasn't busy at all when we got there around 6 pm (no one in the line to order) but the tables were all dirty. We cleaned off the least offensive one to sit at. When our food came out, they dropped it off and left before we could assess that we were missing two drinks, a 3 and under toy (which we were told later they were out of) and one of the pimento sandwiches was on a grilled fillet not fried as ordered. So instead of eating dinner as a family one of us had to go up and get all the things corrected that was wrong and the manager on duty had an attitude that I could sense from across the restaurant. When we were finally done eating, all the trashcans were overflowing (I walked to each in hopes I wouldn't have to shove more trash in the one before.) This was the last time we give this location a chance. read more

Horribly slow service for an on-line order. They don't even start your on-line order until you click "I'm here" which is ludicrous. The floors were filthy and the food so-so. The place is loud and pretty much like a gymnasium at a basketball half-time: Noisy chaos. Never to return. Don't bother trying this place. read more

My son having surgery tomorrow can't eat after 10:45 today got 2 12 pc nugget combo of coarse with hash browns cause breakfast then get to window say I only can have 2 sauces total!! I offered to pay for 2 more which is already ridiculous 1 sauce for 12 nuggets. This will probably be my last trip to chic fil a for a long time this is straight up trash of them do better meal ruined guess I'll be saving money from our daily chic fil a trip just hurts cause last thing he wanted before 28 hours of no eating till after surgery thanks a lot read more

Chick-fil-A - ows a red and white bag with a price tag on it - Fast Food Near Me - Rock Hill, South Carolina

By far the worst Chick fil-a ever! My order has been incorrect on several occasions and the food quality is poor! This place needs to receive some training from the chick fil a on Cherry road or travel to the one on Steele Creek to understand customer service, food quality and how to produce the correct order that the customer made! read more

Chick-fil-A - ows a box of fries - Fast Food Near Me - Rock Hill, South Carolina

15 minute wait for our food and the fries were cold. Most of the workers seemed inexperienced

I gave them one star because my chicken minis were warm. The drive-thru line was out of the parking lot. I parked, walked inside and my order was taken promptly. They have no sodas because they have no carbonation but that was ok. I wait patiently for my food. And I wait. And I wait some more. I watch the truck that had been in front of me in the drive thru get their food and leave. After waiting 15 minutes I ask the lady at the counter where my chicken minis are and she says "sorry we're short staffed". Ok. But there are three people working the drive-thru. So I comment on that and again I get that are short staffed. Not my problem. 15 minutes is ridiculous to wait for a 4 count chicken mini. The drive-thru got them just fine. I watched. Will not return to this location. read more

The worst chik fil a you will experience. Don't waste your time. Go to cherry road if you're in rock hill!! This is the slowest chik-fil-a! Miss the days when they gave ethic's classes etc. read more

The worst Chic fil a I have ever been to. I've gotten good from this location at least 5 times and every single time I regret it. Long drive thru line that moves slowly, forgotten order items, cold food, just terrible. Tonight I waited 30 minutes for chicken strips; by the time I finally received them they were undercooked not even crispy. And the fries tasted as if they'd been made an hour ago. Last time I'll make the mistake of going to this Chic fil a! read more

This location is notorious for NOT giving napkins in drive-thru. Riley who said she was the manager, thought it was funny when I called and inquired if they were always out of napkins. I had to share! read more

I only wanted a lemonade and had to wait in line for over 30 mins. They were giving people behind me in line food but it took them forever to provide me with one drink. This is the worst chic fil a. Between the workers always being on the phone and yelling across to cars of people they know. Training needs to happen ASAP read more

I have 3 friends who tried to get me a job here, & this Chick-fil-A did not hire me because I'm Black, all my friends are white, 2 of them still work here though. I Never Ate at this Chick-Fil-A, but the food is good. read more

If i could rate this 0 stars i would. It took 45 minutes in the drive thru compared to when it usually takes up to 15 in other locations. The guy taking my order was short and not warming. He didn't even say my pleasure. Some lady also cut us and the whole line off in the drive through and got her food before us. When we got our food it was wrong and lowkey cold. I ordered a normal sandwich and got spicy. bffr. read more

Love this chick fil a, just wanna let all the people know that have been rating badly, that this is the only chick fil a OPEN in rock hill. The one on cherry road is being remolded, DO UR RESEARCH!! If u don't wanna wait u can order ahead of time on the app, just select carry out and say ur already at the restaurant when ur otw so it will be ready when ur there!!! Use ur brain for once maybe that will help ‍ read more

I don't understand all of the negative reviews. There is not another fast food restaurant that you can go to that provides clean bathrooms, clean play area for children, respectful and happy servers, and relatively healthy and great tasting food. I know that there's always a wait. Show me one Chick-fil-A that doesn't have a line of cars. In the two years that I have been visiting this location I've seen the make several upgrades to their drive-through to accommodate the growing population and business. Their popularity should tell you something. I haven't had breakfast there in quite some time but I have a family of four and we have ordered just about everything off of their lunch and dinner menus and it has always been correct and great. read more

So I never thought I'd post a negative review on a Chic Filet restaurant. This is the most poorly run franchise I've ever been in. Waited 30 minutes and when I asked a manager where my food was she went around the corner and told the kitchen "we have a complainer." Then she accused me of not having paid. I already had my drinks and just left them on the counter. Save yourself some aggravation don't stop here !!! read more

Ordered lunch for my office as a thank you for all their hard work..... major Kluster to pick it up... scheduled for curb side... ended up going through drive through... then told to park... been waiting 20 minutes .... very disappointed read more

I've been here since 6:30 waiting to get food there we're supposed to open 30 minutes ago online it said 6:30 is opening time. So I come back in 15 minute still closed until 7:20,why say you open at 6:30 and be slow and lazy and have attitude with me at the window there's much better locations Every where except here rock hill Chick-fil-A needs a new management it's been horrible for years just never this bad read more