If i could rate this 0 stars i would. It took 45 minutes in the drive thru compared to when it usually takes up to 15 in other locations. The guy taking my order was short and not warming. He didn't even say my pleasure. Some lady also cut us and the whole line off in the drive through and got her food before us. When we got our food it was wrong and lowkey cold. I ordered a normal sandwich and got spicy. bffr. read more

So I never thought I'd post a negative review on a Chic Filet restaurant. This is the most poorly run franchise I've ever been in. Waited 30 minutes and when I asked a manager where my food was she went around the corner and told the kitchen "we have a complainer." Then she accused me of not having paid. I already had my drinks and just left them on the counter. Save yourself some aggravation don't stop here !!! read more

I've been here since 6:30 waiting to get food there we're supposed to open 30 minutes ago online it said 6:30 is opening time. So I come back in 15 minute still closed until 7:20,why say you open at 6:30 and be slow and lazy and have attitude with me at the window there's much better locations Every where except here rock hill Chick-fil-A needs a new management it's been horrible for years just never this bad read more

I came here only because I had a coupon for a free chicken sandwich. It was good but lacked any lettuce, tomato etc so a bit bland. But 4 stars because the people who work here are so pleasant, parking is easy and the place is clean. I think they have one person who only walks around wiping tables. read more

I generally LOVE Chic-fil-a, but the service at this location isn't nearly as good as others. I had a large order that I placed through the app. When I arrived, I was told that they turned off their curbside ordering unless I drive for a delivery service. I waited in line for 23 minutes before I was able to receive my order. Every other location is much more efficient. read more

love my number one combo with no butter on the bun and diet dr pepper. I take it home and add dukes mayo sit in front of the tv and enjoy it greatly. I wish they had some kind of seasoning salt for the fries though read more

Chick-fil-A - Fast Food Near Me - Rock Hill, South Carolina

It's nice that they have two drive thru lanes. But, the service wasn't the typical Chick fil A that we are used to. No one was rude, just not as pleasant. They have little weird things like only being able to sell small coffee - not medium or large. Why? But, chick fil a always seem to do a better job than others for breakfast. So it's worth a try. read more

Wow. It was bound to happen some day. A chicfila with slow, rude service. I'm genuinely surprised this franchise is still open if this is norm. Drive thru staff was ignoring car orders and the wait was well over regular rush you'd find at other locations. read more

Very nice staff. Good food. And good place for kids to come. Drive thru can be wrapped around but you'll still get through fast. read more

Chick-fil-A - Chicken strips Waffle Potato Fries - Fast Food Near Me - Rock Hill, South Carolina

Not your standard chick fil a experience. Rude and half our food was not in the bag. Hard to eat a yogurt parfait without a spoon. It was not a pleasure to eat at this location.... read more

I've been here many times and I really do not coming to this CFA location, probably one of the worst and slowest locations I've been to but its covenant and a better option than what's around. Not only are they slow but they have messed up my order as well. This last time I was here it was obvious that one lane was having difficulty with the payments, she went in 2x to swap out the card reader until finally someone came out with a new one and helped her get it situated. She was new and still had her training badge on. I've actually had this happen to me at other CFA locations and when this has happened the team member with working equipment would actually hop lanes so that both lines are flowing. Maybe something to consider? I waited at least 10 minutes maybe longer and no one ever apologized or offered any sort of discount or compensation which I have been given at other locations for waiting for a long time. Life is short and I'm not one to honk my horn and yell at people like I've seen many people do. But I wish they would have at least respected my time and apologized for taking so long. I expect better from CFA. read more

This is the slowest Chick-fil-A I've ever been to. If you are in a hurry, don't go. If you just love waiting then this is the place for you.

Management and workers need customer service training. Every single time we order from here...our order is wrong. Last night will be the last time! Order was completely wrong and the workers made it seem like it was an inconvenience to them when we brought it to their attention! read more

I love Chick-fil-A, but this has to be one of the worst. And I know this going in but this time I got food poisoning and so did my wife. It was so bad she called an ambulance to come get me. I would avoid this chick-fil-A and go to the one on cherry road instead. read more

After sitting in one spot for 10 minutes after placing a mobile order, I get to the window and received my food right away. I was then told that I was waiting on my shake to get made and I had no problem with that. I waited 5 more minutes for a woman at the window to scream, "Order?" after giving her my name and order they proceeded to give me a shake that was made incorrectly after the really nice lady that was running food to other cars, told them the specifics of my order. I've been very disappointed with my last few trips to CFA, whether it has been the food quality or the service but i had high hopes for the one on Dave Lyle. I understand that this time of year is busy and stressful but this is a customer service job and as a customer that treats everyone with respect, I expect the same. I want to include the older lady with gray curls, I hate that i didn't get her name, was everything Chick-fil-a stands for. I wish I could've blessed her before i left but she was moving! read more

This spot was overall clean, friendly, and fast, the have a drive Thru and no matter how busy they get food to you quick, however one day I was eating a chicken sandwich and their was a vein in my sandwich it was really gross and unappetizing. read more

We stopped at Chick-fil-A for breakfast this am. We brought our meal home and was very disappointed that instead of breakfast they gave me a chicken sandwich. Don't employees pay attention to customers orders. read more

Updating my previous review after 10 months and a couple of visits. Same thing all over again. I've specifically asked for my egg white grill to be toasted and it isn't. Every. Single. Time. I'm officially done going to this Chick fil A. I really like the egg white grills because they're delicious and they're relatively healthy for fast food breakfast, but it isn't worth wasting my money on if I can't even eat the thing. I even spoke to the owner about this issue on Facebook. She said that their toaster was broken, okay. No problem. But, again, that has been 6+ months ago. If it isn't fixed by now, it will never be fixed. I'll just take my business elsewhere from now on. read more

Disappointing that Chick-Fil-A announced the teacher appreciation event but this location didn't honor it. After a long day of teaching I wanted to be able to grab my free sandwich as well as pay for my fries and drink. Once I was told that they weren't doing it I took my family to the Cherry Road location. They honored it there! I'm also looking forward to their other events in May. That location will always have my business now. read more

Can't sit anywhere you like after 8:00PM like what the heck they close at 10PM anyways. I sat down 2 times and both time they got me back up and moved me sooo dumb read more

Consistently excellent!! Love this company and how they operate. I may not share their religious values, but I do respect their idea of quality and service. Great American business. read more

Great experience with breakfast this morning. Stephen was an absolute joy. So enthusiastic and engaging. Definitely worth the extra time to come to this Chick fil-A read more

When did Chick-fil-a start skimping on the chicken? My chicken sandwich had a very small half piece of chicken. I remember when the chicken was bigger than the bun. This time I had to pick off all the extra bun. I'm very disappointed. The chicken sandwich was tasty and there was a sweet little old lady refilling drinks and clearing tables. I won't be back at this location, though. I want a whole chicken sandwich. I feel like I got cheated. read more

It's chickfila. It's God's chicken house. Everything is great per usual for cfa. I'll be back for sure

Doing my Christmas shopping sonI just decided to get something quick but no savings here actually mad about the prices. $7.98 tax included For 4 mini chicken bites and a coffee with no sugar and cream added to the bag. Substitute side for yogurt at $1.86 so no hash-brown. I could had had a decent lunch with that mini breakfast Total rip-off Not going back there way to expensive. read more

CFA Is the only fast food restaurant we'll eat out if we're traveling. So we frequent many different locations. I also used to work at CFA when I was in high school many years ago. I know what it's supposed to feel like when you're there. But this CFA is putting off some seriously bad vibes. Every person we came into contact with(person taking our order outside, person accepting payment outside, and person handing our food to us in the window) were all very unfriendly, not one smile, looking like they hate their lives. This is not normal for CFA and threw me off. We felt very unwelcome and unwanted. This is not CFA style. This is Burger King style. On top of that, the woman handing out food to us literally didn't even speak to us. She just handed us our food. We had to ask for coffee stirrers for our coffee and cream(duh- why am I asking for this) and she looked super annoyed because we asked for a few other things. When I worked there, we were trained to always ask- "do you need any sauce or anything else?" Shoving a bag at someone, turning the other direction, and waiting for them to drive away is not how you handle a drive thru window. The chicken nuggets were TINY. So that was the cherry on top of this crappy experience. And they were chewy and lukewarm. The ice cream was very melted in my cup, looked like it hadn't been frozen all the way(a result of someone probably forgetting to check on the ice cream machine and refill it before it runs out- remember- I worked here). This Chick Fil A is complete trash. I won't ever come back to this one. CFA corporate needs to take over and find new owners for this franchise. read more

I'm a HUGE Chick-fil-a fan and unfortunately this is the only one near my house and is VERY hit or miss. Line is ALWAYS wrapped around and today I waited for over 15 minutes in line for my one chicken sandwich and after receiving it it was cold. After previous experiences of getting wrong orders, small nuggets, and fighting the drive thru experience this was the last straw especially for the price point. I don't get the vibe this location is managed with the same care or standards as EVERY OTHER chick-fil-a. Won't be back and I will drive across town to another location. read more

Recently moved tot he Columbia area, so I stopped here with the youth group on our way to the Operation Christmas Child distribution center in Charlotte so I could try it for the first time. Let me tell you..it was amazing! The restaurant itself was shining and the server (Sara I believe) was so very nice! I will now recommend Chick-Fil-A over other competing restaurants! Thank You! read more

This is one of the most inefficient Chick-fil-As I've ever been to. The kid that took our order said "this iPad is being so gay" "oh now the card reader wants to be an a-hole" and sarcastically said "I just looovvee working a Chick-fil-A" what the heck?? There were so many people working and the food was all stacked at the window and there was still a 40 minute wait. I love Chick-fil-A but this owner needs help from corporate. read more

Slowest chick fil a staff I've ever experienced, line out the door and zero sense of urgency. Stopping here on a road trip will destroy your ETA read more

It's chick-fil-a. Good food, good service, and clean facility. Nothing more, nothing less.

Although this location says they have curbside delivery and even have the actual curbside spots, it was not available when ordering through the app. We chose carry out instead. When we entered the store, we were given dirty looks and not greeted. One drink was only two thirds full. We went back inside to ask for more and it seemed an inconvenience to the employees. This was not the normal "my pleasure" experience. read more

Wonderful food, attentive service and clean store!! We stopped in on our way to WV for breakfast and we're thrilled to receive free chic nuggets! We will be back read more

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Nice employees...decent food.....shouldn't have to wait in a drive thru for 20 minutes

Love Chic Fil a . Good food. Quick service. Quick drive through. The food has always been hot for us. Love they have different sides to choose from. read more

Horrible drive thru experience! They just remodeled and it's still a circus. Not worth coming back here. Boo!!

Have never had a "bad" experience at a Chick-fil-A until today. Was driving with my fiance from Charleston to Matthews for a friend's wedding when we stopped here to grab a wrap and some waters. She pulled around to the drive through line that was unusually long. I ran inside to go to the bathroom to find the restaurant busy but not overly so. The bathroom was dirty and had not been picked up. I got back in the car and we made it to the speaker to find the person on the other end with an attitude. My fiance was asking about dressings for the charbroiled wrap and the girl was not being helpful. They took entirely too long with every car and it took forever to get to the window. Not sure why it was taking so long when we get up to the window there were employees milling around We finally get our food and get back on the road. First issue, no napkins. Second is the crappiest wrap I have ever received. Poorly made, falling apart, not full like it should be. Very disappointed and Chick-fil-A should look into this franchise. read more

While my food came out promptly, it was luke-warm (and that's with my first bite being taken in the parking lot as I pulled away). Furthermore, there were no napkins in the bag for a to-go order. My wife had the same experience with no napkins on a separate order as well. I'm an avid Chick-fil-A fan, but this location did not meet the bar that the franchise sets. read more

Been to this Chick-fil-A several times and I have to say it's... ok. At best. They will always forget something in your order. Napkins, condiments, forks, The vanilla in your vanilla iced coffee. Something is always missing. The employees are very chatty with each other and not really paying attention to what they're doing. Food is classic Chick-fil-A. So no problems there if you like Chick-fil-A food. It's just a question if you can get good service and all of the items that you ordered. read more

Thank you Tanya for the great customer service. I appreciate you assisting me with my sweet tea crave! You truly are a great asset!