The service was fantastic despite it being super busy and crowded. I was able to even get a refill of a soda with no problem. The food of course is always amazing. It's always hard to choose which sauce would be best for the waffle fries. read more

Chick-fil-A - Chick-fil-A Waffle Potato Fries - Fast Food Near Me - San Jose, California

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Had the chance to visit here because this local location sent a me a free treat to redeem a chicken sandwich! It was first time visiting this location, and it's so hectic. Tight parking lots with so many cars coming in and out for gas, Starbucks, or subway. So congested. Note that this is DRIVE THRU or order on-site/order on app to get your food. I ordered ahead of time and I had to wait about 5-7 minutes at the window for a staff member to pick up my order. Got my chicken sandwich and enjoyed it! read more

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The food here was good, and the line goes by pretty fast. This is usually my go to chick fil a. They are very nice except for the first time I came across this one worker, Shayanna (I think her name was). She was very rude and scoffed at us when we asked for more sauce even though sauce is provided. She gave a lot of attitude and made me feel very uncomfortable while getting my food. While handing me my food she did it very aggressively and almost just threw the bag at me. I genuinely did nothing to her but ask for more sauce. First bad experience at this chick fil a. Hope to never have this happen again. read more

Moldy granola ! I have a bad stomach ache and bad heart burns due to it . There phones are completely off so Can't even make a direct complaint to a manager . read more

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I don't go to Chick-fil-A for breakfast usually so this was a change. The chicken biscuit was good but way too buttery and oily. The nuggets were good. read more

Chick-fil-A - Fast Food Near Me - San Jose, California

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Not the most thoughtful layout by CFA in the already busy and congested Target plaza. They should've placed this location where the old O'Reilly's used to be. Even with two drive thru lanes, just navigating through the parking lot can cause frustration trying to enter. Ordering and service has never been an issue for me, the staff at the drive-thru is always friendly. I primarily order through the app, so service is pretty streamlined. The main concern I've had the few times I've visited this location is the lack of quality control. I've had missing items, not given sauce as well as the wrong count of nuggets served to me. Sure the location is convenient-ish in a sense, but definitely check your food before driving off. Also do yourself a favor and avoid around lunch time, it's a super popular spot especially in this area due to surrounding eateries and the high school across the street. read more

This location is located right across target in the same plaza. Drive thru has 2 lanes and orders are processed pretty quickly! Always great service, and location is pretty clean as it's new! They had runners deliver food to your car in case your order is done before the cars ahead. read more

Chick-fil-A - Fast Food Near Me - San Jose, California

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The food tasted freshly cooked. Drive thru was relatively fast. Staff are nice and respectful. Criss cut fries was on the salty side. They're generous in giving us sauces. read more

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You guys never check the fucken receipt for anything always missing sauces we choose. Do your jobs right read more

Chick-fil-A - Receipt sauces - Fast Food Near Me - San Jose, California

The breakfast sandwich chicken egg and cheese on a biscuit is so good at this location! And the chicken is actually crispy and seasoned compared to other locations I have been to. The food was on point here, but it was lacking the smiling and friendly service I am used to at other locations. It's definitely a different environment at this location compared to other places I've been to. I thought all the restaurants were the same but this one is way different when it comes to customer service. I would return just because the chicken tasted so good, but I wouldn't' expect service with a smile or staff saying my pleasure- because the service here is lacking. read more

really? they filled my mac and cheese half way. they put way less but don't charge way less. isn't that first time either, stop shorting your customers. will not be returning, do better read more

Chick-fil-A - half empty mac and cheese - Fast Food Near Me - San Jose, California

Im a bit disappointed here. We asked for tortilla chips on the side and not only did they not provide us any which I would have let slide, they didn't give us any utensils for our chicken noodle soup. Sure everyone was nice, but how are we supposed to eat our soup without utensils? read more

Frequent mistakes. They often miss my extra cheese but charge it. They gave me tortilla soup when I asked for chicken soup. Now if you have two types of soup perhaps clarify with the customer if it's chicken noodle or chicken tortilla soup. Please pay attention to instructions and requests both in drive through and via DoorDash! read more

If you're looking to grab a quick bite before work don't come here. Maybe it's because they are starting out as a new location but this Chick Fil A has an incredibly slow response times when it comes to preparing food (I did mobile order), even though there's roughly 1-2 cars in line and when the Milpitas location opened, they were a lot faster. I went here twice this week and both times I waited a lot longer than other fast food chains or Chick Fil A locations. They also run a fan where the menu in the drive thru is so employees have a hard time hearing and you can find yourself repeating your order multiple times. Service is as expected for a Chick Fil A location read more

Honestly great service from the lovely employees, Shane and Kylie. They even congratulated me on my academic achievements. They were very nice. read more

Chick-fil-A - Super tasty and great service. - Fast Food Near Me - San Jose, California

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Please train your "shift lead" who is working 6/20 @ 10am. Tall, skinny, fair skin girl with a blue polo. It is not appropriate or professional to be hanging out, laughing and joking around while drive thru customers in the drive thru window, doordash orders outside, me at the pickup counter, and patrons dining in are all waiting around for our order. I ordered ahead and still had to wait 10+ minutes at the counter while I watched the girl who is apparently leading the others, horse around. Obviously things were backed up in the kitchen and several employees were standing around waiting but it was her goofing around that made the wait unacceptable. Please re evaluate who you have leading your team as it seemed most other employees knew how to act besides the curly haired girl the lead was chatting with in the drive thru window. Now I feel like the terrible drive thru times make sense, especially with that kind of leadership. read more

I wanted to share my experience with a recent giveaway hosted by this business on Facebook and Instagram. The post stated that "1 tag = 1 entry," and the rules required sharing the video on both platforms. As a student, the idea of winning a year's worth of meals was exciting, so I followed every instruction carefully. I tagged over 500 friends and family, people I know personally and publicly shared the story on both accounts. I also made sure to like the original post, as required. Based on the numbers I observed, I had one of the highest entry counts. I even reviewed other public entries and noticed that some didn't follow all the listed rules. Despite that, when the winner was announced, no name was mentioned publicly on either platform. I found this confusing, especially since most giveaways I've seen usually tag or name the winner clearly. From my perspective, this lack of transparency raises concerns. I don't know what happened behind the scenes, but not announcing a clear winner left me, and a few others I spoke to who also participated seriously, feeling discouraged and unsure if a winner was actually chosen. Of course, I may be wrong, and I truly hope the prize went to someone who deserved it. In the future, I think more transparency around winner selection could help build trust. If the business clarified how entries were reviewed or who won, I would feel much more confident in their contests. I'm sharing this in hopes that others can make informed choices and that the business considers clearer communication going forward. I pray that I am wrong and this giveaway went to a deserving winner. All I want again is to know how they picked the winner, and who won. read more

Chick-fil-A - No winner mentioned - Fast Food Near Me - San Jose, California

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Horrible service. They gave my food away to someone else and then tried to give me someone else's order. When I brought it to their attention, they kept looking for the ticket until one of the shift leads admitted they had given my food away and said they would expedite my order. I later realized this was a lie, as she just went off to do other things. It wasn't until I had been waiting for 35 minutes that another shift lead came over and asked about my order. I explained the whole situation, and she said she would expedite it. I told her I didn't believe her since the last shift lead said the same thing, but this time she actually followed through. After waiting 40 minutes from the time they gave away my order, I finally got my food. Horrible service from this Chick-fil-A--I can see why they're speeding toward a 2-star rating. read more

I came in around 9:52 right before closing, and Magnus (the team member at the counter) was so kind and patient even though it was the end of the night. He greeted me with a smile, didn't rush my order, and made the experience really pleasant. It's rare to get that kind of service right before closing -- thank you, Magnus, for being so awesome! :) read more

Literally the worst drive through design of all time . Cars cutting left & right and employees just standing there .

Food was amazing and so was the service amazing. Evelyn was super nice and very accommodating. Props to her 10/10 would recommend coming to this locations :) read more

Really good and fresh food, just not the chic fil a service you might desire from the initial front cashier person. Itzel saved my experience though, very nice and helpful. read more

Worst chick fil a ever they don't wear gloves and I've gotten food poisoning from here

Possibly the worst chick fil a in the San Jose area. Every time I go to the drive through I'm struck waiting forever then having them making me park for my food even if it's not busy. Their customer service also sucks they don't even acknowledge or help you just walk right past you but I mean what can I expect when a bunch of teenagers work there. I'd rather drive to the one all the way by the plant than this bum ass location. read more

Worst Drive thru for a fast food restaurant ever!!! Still have not improve since they opened. Came back on 8/27/25 still have to wait 25 minutes for food thru Drive thru. Ridiculous! Will never come back!!! Get it together! Geezzzz read more

Despite barely opening this chick fil a has been great with quality of product along with service provided. The area is very clean and would definitely recommend anyone who hasn't tried this place to get the spicy chicken sandwich with a side of chick fil a sauce read more

Slow service despite not being busy, waiting way too long for just a chicken sando. I recommend going to a different branch as this one is mismanaged. read more

Me and my family went last week and both of the shift leads working that night were so nice to me and my family. The dinning area was clean and they have someone cleaning it at all times. read more

Didnt think a fast food restaurant could be this nice and welcoming! Love the food and customer service. Well design.

On October, 31,2025 around 6:10 I had come back to Chick-fil-A as I noticed I lost my retainers in the trash. Six of Chick-fil-A workers kind fully searched through the trash to look for them! They were all so sweet about the experience and gave us one free cookie and brownie!! Love to them and all the workers! Come to this Chick-fil-A!!!! There were two boys that talked to us along with this girl who had brownish blond pony tail. In advance I'm sorry for not knowing your names, you were all so kind! read more

One of the worst customer service of Chick Fil A. Long wait even you ordered ahead. Cup was leaking. When you get in to complain, store manager doesn't even care not even the crew. It took 5 minutes to replaced a leaked drink. Improve your customer service, Silver Creek store! read more

I know this location is fairly new, but they could have hired some employees that know what they are doing. Service was very slow and there was a girl running out food to the cars behind me and she looked very lost. 10 minutes in a 4 car line for a milkshake. The workers at the Monterey location are extremely quick. read more

I love this location so much! The workers are always so kind and attentive. Its always super clean! They always gift rewards on the app too! So happy to have a chick near me ever since it opened :) read more

Went through drive thru and the workers were really nice! But i ordered 3 sweet teas and i got 3 unsweetened teas and they forgot to add any sauce packets in the bag heart breaking read more

The manager was so rude, we were walking inside the store and she was exiting at the same door and bumped into my brother, calling him a fucking rude ass for walking in. she clearly saw us walking in first and just decided to walk out the same time. like girl that's on you read more

Takes so long. To get food. It's not even a joke. Been waiting in the drive thru line for over 15 min keep in mind. 2 people are ahead of me. No one absolutely no on is inside the restaurant ordering. read more

Both me and my daughter got food poisoning after eating here. Never gotten sick from other chick fil a :(